Home/Help Desk Software/LiveAgent
Updated on: March 31, 2020
What is LiveAgent ?
LiveAgent - Help Desk Software : SaaSworthy.com
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(550 Ratings) Write Review

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

Highly Rated
Most Popular

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Subscription
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
Screenshot of the Vendor Pricing Page
LiveAgent Pricing
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Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about LiveAgent features.

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:

  • Ticket at $15.00 per user per month.
  • Ticket+Chat at $29.00 per user per month.
  • All-Inclusive at $39.00 per user per month.

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Yes, LiveAgent provides API.

Ask the Community View Community

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LiveAgent Reviews

OVERALL RATING
4.5
Based on 550 Rating(s)
Rating Distribution
  • 501
  • 29
  • 9
  • 11
  • 0
SHARE YOUR EXPERIENCE Write a Review
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Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 06 February 2020)
"Great Customer Care is Paramount"

What do you like best?

The follow up from the dev team is so helpful, you can't get lost! They are there to help any way you need!

What do you dislike?

There is nothing so far that I don't like. The customer support team is excellent!

What problems are you solving with the product? What benefits have you realized?

Communication with my potential customers is crucial that we speak immediately when they want something. In today's fast paced world, consumers have little to no loyalty. We have to be on top of things when the customer is there.

...more
Gemma HSource : g2crowd.com
(Reviewed on 05 February 2020)
"A poweful platform that is revolutionising our customer service"

What do you like best?

Auto tagging enables us to pin point what our customers are getting in touch about which enables us to create relevant auto responder emails and a better help centre.

What do you dislike?

The reporting isn't as easy as other platforms I have used.

What problems are you solving with the product? What benefits have you realized?

We are able to decrease the amount of emails we send with auto responder emails and the help centre, we are also able to tell our clients exactly how many emails we have deal with for their customers (so they don't have to), which is very useful for renegotiating contracts at the end of the year.

Response from Michaela Piesyk of LiveAgent
edit

Hello Gemma,

We appreciate your feedback and we are very happy that you have found time for it because we can work on it and improve our product.

Thank you :)

...more
Peter JSource : g2crowd.com
(Reviewed on 05 February 2020)
"Great Ticketing System"

What do you like best?

It easy to keep track of all emails in multiple inboxes.

What do you dislike?

I dislike that you can change the view of reading emails. I would like to change it to read emails like outlook.

What problems are you solving with the product? What benefits have you realized?

We used to have syncing issues's and searching issues in outlook - searching for old emails is really fast easy with liveagent.

...more
Connor DSource : g2crowd.com
(Reviewed on 05 February 2020)
"Excellent piece of software that makes work much easier"

What do you like best?

Loads of handy features that make it very user-friendly and easy to use. Automatic tagging allows you to prioritise emails at a glance. Auto-responders are great and help us to cut down on incoming enquiries, allowing us more time to focus on more complex queries.

What do you dislike?

Not much, the only slight improvement I could suggest is automatically stacking emails from the same customer into one thread.

Recommendations to others considering the product:

An excellent piece of software that makes work so much easier! A delight to use and great value for money.

What problems are you solving with the product? What benefits have you realized?

It's just a fast and easy way to keep in contact with out customers and clients, and the leaderboard feature allows us to keep track of who's doing what with minimal effort, over any time period.

...more
Baldassarri ESource : g2crowd.com
(Reviewed on 05 February 2020)
"Everything you need for a perfect helpdesk"

What do you like best?

I am very satisfied with this application, powerful and easy to use. The onboarding sequence is very effective and helps you connect all your channels very quickly. All my channels under the same dashboard, this will save me time and money. Now I am ready when my customers look for me.

What do you dislike?

This application entails all possible channels, but to make calls an external service is needed with additional costs.

Recommendations to others considering the product:

This is a mature application, with a wide user base

What problems are you solving with the product? What benefits have you realized?

A unique dashboard for all my channel makes me spare a lot of time.

The live chat button on the website is easy to configure and implement and it raises perceived value and engagement

...more
Ahmed KarraniSource : play.google.com
(Reviewed on 01 February 2020)

It does exactly what it says and better

...more
Andrej CsizmadiaSource : play.google.com
(Reviewed on 30 January 2020)

The application is great, it helps us to do basics while we are on the go. It's pretty stable, however we wish there would be an option to have live chats with customers as it handles only "ticketing" part of the help desk. Also, one star down is because of the UI, which is outdated and needs refresh.

...more
Archana MSource : g2crowd.com
(Reviewed on 19 January 2020)
"LiveAgent Review"

What do you like best?

Easy to communicate and see the details, nice customization feature which makes things easy and flexible, simple to use and setup.

What do you dislike?

I think the design is quite outdated and is a bit expensive for small businesses.

What problems are you solving with the product? What benefits have you realized?

Easy live chats and instant messaging feature is best

...more
User in Leisure, Travel & TourismSource : g2crowd.com
(Reviewed on 18 January 2020)
"It's realy easy!"

What do you like best?

Easy interface and good service when having an issue

What do you dislike?

It's hard to fins something i dislike about it!

Recommendations to others considering the product:

It will save you a lot of time

What problems are you solving with the product? What benefits have you realized?

You don't loose tickets with the re-check function.

...more
Administrator in Financial ServicesSource : g2crowd.com
(Reviewed on 07 January 2020)
"Very Userfriendly"

What do you like best?

The site is very easy to navigate so it makes training new staff easy.

What do you dislike?

The lack of automatic messages that can be used

What problems are you solving with the product? What benefits have you realized?

How great is it to interact with our online customers

...more
Read All Reviews

Videos on LiveAgent

Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app

LiveAgent Screenshots

Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Customer Portal - Technical Support
Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

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