Home/Help Desk Software/LiveAgent
Updated on: September 21, 2020
What is LiveAgent ?
LiveAgent - Help Desk Software : SaaSworthy.com
View Gallery
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(2,348 Ratings) Write Review

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

Highly Rated
Most Popular

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Subscription
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about LiveAgent features.

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:

  • Ticket at $15.00 per user per month.
  • Ticket+Chat at $29.00 per user per month.
  • All-Inclusive at $39.00 per user per month.

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Yes, LiveAgent provides API.

Ask the Community View Community

LiveAgent Alternatives LiveAgent Alternatives

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(5912 RATINGS)
monday.com
Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing...
Try for Free
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
EngageBay Helpdesk S...
EngageBay Helpdesk S...
The EngageBay help desk offers free live chat and helpdesk features, so that your team can provide real-time assistance to convert visitors into happy...
Visit Website
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Support
(4596 RATINGS)
Zendesk Support
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...
Visit Website
LiveAgent vs Zendesk Support
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(4805 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
LiveAgent vs Freshdesk
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Front
(632 RATINGS)
Front
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms...
Visit Website
LiveAgent vs Front
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(744 RATINGS)
SysAid
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features...
Visit Website
LiveAgent vs SysAid
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1492 RATINGS)
TeamSupport
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket...
Visit Website
LiveAgent vs TeamSupport
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HappyFox
(213 RATINGS)
HappyFox
HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes...
Visit Website
LiveAgent vs HappyFox
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(4001 RATINGS)
Zoho Desk
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call...
Visit Website
LiveAgent vs Zoho Desk
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(102 RATINGS)
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support...
Visit Website
LiveAgent vs Jitbit Helpdesk
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(403 RATINGS)
Help Scout
Help Scout is customer service and help desk software for companies of all sizes. Keep your customers in the flow by embedding help articles right on your...
Visit Website
LiveAgent vs Help Scout
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(83 RATINGS)
Agiloft
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire...
Visit Website
LiveAgent vs Agiloft

LiveAgent Reviews

OVERALL RATING
4.3
Based on 2,348 Rating(s)
Rating Distribution
  • 69.9 %
  • 22.9 %
  • 3.2 %
  • 0.3 %
  • 0.4 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
johann rSource : g2crowd.com
(Reviewed on 15 September 2020)
"Très bon outil de Ticketing pour un prix imbattable"

What do you like best?

- La qualité de l'outil

- La simplicité

- La réactivité et l'efficacité du support

- Le rapport qualité / prix Review collected by and hosted on G2.com.

What do you dislike?

L'application smartphone pourrait être améliorée Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Live agent m'a fait économiser énormément d'argent comparé a ma solution de ticket précédente (prix divisé par 10) Review collected by and hosted on G2.com.

...more
User in Computer & Network SecuritySource : g2crowd.com
(Reviewed on 15 September 2020)
"Interface légère et complète. Multi-Tâches. Bon rapport qualité/prix."

What do you like best?

Comme dit dans le titre, l'interface sobre et claire permet d’identifier les informations très rapidement.

Le multi-tâches est aussi un plus, ainsi que l'experience multi-utilisateurs: l'interaction en direct de l'interface lorsqu'on est plusieurs à traiter un ticket. Review collected by and hosted on G2.com.

What do you dislike?

Je n'ai pas eu de mauvaise expérience pour l'instant sur ce produit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nous résolvons et traitons des incidents ou demandes de nos clients via ce produit. La relation client est très rapide. Review collected by and hosted on G2.com.

...more
Jérémy LSource : g2crowd.com
(Reviewed on 08 September 2020)
"Very nice UX, and good settings to follow our many clients"

What do you like best?

The simply interface to get the most informations fast. Review collected by and hosted on G2.com.

What do you dislike?

I have no bad experience or remark yet . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for tech support with direct contact with the users of our customers Review collected by and hosted on G2.com.

...more
Administrator in Food & BeveragesSource : g2crowd.com
(Reviewed on 06 September 2020)
"A software that fulfills all wishes"

What do you like best?

- Design of the userinterface

- How easy it is to manage emails Review collected by and hosted on G2.com.

What do you dislike?

- The iphone application of liveagent --> The design needs improvement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The day we started using Liveagent, it simplified us so much processing us unanswered emails Review collected by and hosted on G2.com.

...more
User in Consumer ServicesSource : g2crowd.com
(Reviewed on 06 September 2020)
"The tool is really fast and easy to access and give much information on real time scenario"

What do you like best?

It is fast and easy to use and reliable . Review collected by and hosted on G2.com.

What do you dislike?

Some times it stops, working slow and if possible please introduce the short cut key so that we can answer in less time without any delay. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are taking chats thorough our customers and business clients related to mobile services and technical issues. Review collected by and hosted on G2.com.

...more
Bradley GSource : g2crowd.com
(Reviewed on 02 September 2020)
"Great Help Desk Platform"

What do you like best?

Assigning tickets and adding tags to use for analytical data Review collected by and hosted on G2.com.

What do you dislike?

Fwding emails can be a bit confusing sometimes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Other members of staff being able to access and take over ongoing communications with customers. Review collected by and hosted on G2.com.

...more
Chloe JSource : g2crowd.com
(Reviewed on 02 September 2020)
"Great for work"

What do you like best?

easy to use at work and everybody can see and answer the emails without any confusion Review collected by and hosted on G2.com.

What do you dislike?

it took me a while to get used to using it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we can see who has replied to who and who the emails are aimed at, we can also see the replies on every email and what each person is typing. Review collected by and hosted on G2.com.

...more
Administrator in ConstructionSource : g2crowd.com
(Reviewed on 02 September 2020)
"Live agent"

What do you like best?

The ability to add and change tags makes working as a team during lock down and at home a lot easier Review collected by and hosted on G2.com.

What do you dislike?

When replying to a message it doesn't automatically change or correct letters or words. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trial before you use Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using this whilst at home has been really easy as you are able to assign tickets to colleagues Review collected by and hosted on G2.com.

...more
User in RetailSource : g2crowd.com
(Reviewed on 02 September 2020)
"Live agent"

What do you like best?

Easy to use, able to see all problems that have been solved or need solving Review collected by and hosted on G2.com.

What do you dislike?

Nothing, the system is working really well with all of us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All problems are being solved with ease. Review collected by and hosted on G2.com.

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 14 August 2020)
Fantastic Product

PROS & CONS

What are the best aspects of this product?

Simple and fast
I use this software all day on the phone logging customers information
I use the software to easily pull data
I use the software to pull up history and quick answers to customers problems
The best part is that its easy. You don't find something this easy to learn. I logged in once and taught myself nearly everything that day. SO GOOD!!!

What aspects are problematic or could work better?

Not much
I would only say we have trouble with connection on calls. This is an issue in all call centers though. Not an issue with Live agent.

What features/services would you like to see in future versions of this product?

I would like to see more options of adding history to profiles under contacts. Something a little more detailed than just notes.

What specific problems in your company were solved by this product?

We solve customers issues daily by depending on our data stored in Live Agent. It bails me out of some of the hardest phone calls ever.

Are you a current user of this product?

Yes

...more
Read All Reviews

Videos on LiveAgent

Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app

LiveAgent Screenshots

Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Customer Portal - Technical Support
Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

Customers

LiveAgent Integration

90%
(228 RATINGS)
Shopping Cart Software
98%
(438 RATINGS)
Shopping Cart Software
98%
(25339 RATINGS)
Website Builder Software
93%
(1092 RATINGS)
Email Marketing Software
92%
(86 RATINGS)
Shopping Cart Software
98%
(982 RATINGS)
Content Management Software
96%
(2893 RATINGS)
Website Builder Software
93%
(1803 RATINGS)
Website Builder Software
97%
(8377 RATINGS)
Website Builder Software
85%
(93 RATINGS)
Shopping Cart Software
95%
(973 RATINGS)
Content Management Software
98%
(25926 RATINGS)
Email Marketing Software