Home/Help Desk Software/LiveAgent
Updated on: January 25, 2021
What is LiveAgent ?
LiveAgent - Help Desk Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(2,453 Ratings) Write Review

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

Highly Rated
Most Popular

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Subscription
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about LiveAgent features.

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:

  • Ticket at $15.00 per user per month.
  • Ticket+Chat at $29.00 per user per month.
  • All-Inclusive at $39.00 per user per month.

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Yes, LiveAgent provides API.

Ask the Community View Community

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LiveAgent Reviews

OVERALL RATING
4.7
Based on 2,453 Rating(s)
Rating Distribution
  • 69.9 %
  • 23.2 %
  • 3 %
  • 0.3 %
  • 0.4 %
SHARE YOUR EXPERIENCE Write a Review
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teo castellviSource : financesonline.com
(Reviewed on 08 January 2021)
Overall very satisfied!

PROS & CONS

What are the best aspects of this product?

It's an easy way to manage all our emails which allows us to save a lot of time.

What aspects are problematic or could work better?

it already happened that it took some time to enter the platform after I logged in.

What features/services would you like to see in future versions of this product?

Fix some small bugs, integration of email software in a website

What specific problems in your company were solved by this product?

A lot of emails were opened but we didn't answer them because we forgot. With LiveAgents this doesn't happen anymore because we can see all the mails that have been readen but not answered.

Are you a current user of this product?

No

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 07 January 2021)
Best Email Management Software I've seen

PROS & CONS

What are the best aspects of this product?

So easy to use for email management. It helps me a lot managing my emails

What aspects are problematic or could work better?

Sometimes there are weird errors which opo up but it's still working properly

What features/services would you like to see in future versions of this product?

- Better IOS App
- Fix of bugs
- Email specific time sender
- Integration of Email software in a website

What specific problems in your company were solved by this product?

We never had a clear overview of all emails and since we use LiveAgent it's working 100% better

Are you a current user of this product?

No

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 05 January 2021)
LiveAgent is great!

PROS & CONS

What are the best aspects of this product?

It can hold multiple brands withing 1 program. Witch was the problem that LiveAgent solved for us.

What aspects are problematic or could work better?

Connecting to the SMTP could be a bit easier.

What features/services would you like to see in future versions of this product?

We would like to see an Win10 desktop app.

What specific problems in your company were solved by this product?

1 copany - 5 brands.
before we needed 5 diffrent solution for our helpdesk, not anymore!

Are you a current user of this product?

Yes

...more
Chris MuhlesteinSource : financesonline.com
(Reviewed on 11 December 2020)
Switching to Live Agent really helped our customer experience.

PROS & CONS

What are the best aspects of this product?

I really love the "tags" within Live Agent that help us to organize tickets into different categories and keep track of them. We also really love and utilize the knowledge base feature as a way to offer information to our customers in a simple, easy-to-use way.

What aspects are problematic or could work better?

It would be nice to have a direct contact to reach out to with questions, though the chat feature on their website has worked fine when we've had questions.

Are you a current user of this product?

Yes

...more
Javier VelazquezSource : financesonline.com
(Reviewed on 08 December 2020)
Agency Owner & White Label User

PROS & CONS

What are the best aspects of this product?

The best aspects are the features. It is a very flexible platform for a knowledge base and supports ticketing system. We use it to add our courses as well to teach our Saas users how to use the platform.

What aspects are problematic or could work better?

We wish the website builder had a front end preview system or came with built in templates.

What features/services would you like to see in future versions of this product?

We would like to see more templates.

What specific problems in your company were solved by this product?

It decreased the amount of troubleshooting time our team spent with the users of our product.

Are you a current user of this product?

Yes

...more
Luis Carlos BarrazaSource : financesonline.com
(Reviewed on 08 December 2020)
All the features you need at a very affordable cost + impressive CS 10/10

PROS & CONS

What are the best aspects of this product?

The fact that you can add functionalities to your agent based on your needs.

What aspects are problematic or could work better?

Haven't found one yet!

What features/services would you like to see in future versions of this product?

I have all the features I need for now.

What specific problems in your company were solved by this product?

Chat, Knowledge Panel & Ticketing :)

Are you a current user of this product?

Yes

...more
Anonymous ReviewerSource : financesonline.com
(Reviewed on 07 December 2020)
Best value for money ticketing system!

PROS & CONS

What are the best aspects of this product?

Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets.

On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like.

I created folders and with the tags it really works great!
On top of that the customer support is superior!

What aspects are problematic or could work better?

For first timers it might be tricky to set it up, also depending on your businsess requirements the system might lack a few options. For me personally it does the job, recommend to try the free trial first.

What features/services would you like to see in future versions of this product?

Maybe the ability to send text messages (SMS) and WhatsApp with your VOIP number, would be a nice feature.

What specific problems in your company were solved by this product?

We're a HR recruiting company, with the tags we can easily do the statistics find out the source of the candidates, their area of specilties, and their progress.

On top of that we can postpone and tickets and add notes so we don't forget anything!

Are you a current user of this product?

Yes

...more
Michal SSource : g2crowd.com
(Reviewed on 19 November 2020)
"Great customer support software!"

What do you like best?

The simplicity of the integration is amazing, you can start using Live agent on your website right away

What do you dislike?

Maybe a little bit more scale of personalization and customizations would be appreciated.

What problems are you solving with the product? What benefits have you realized?

A live agent is a really efficient tool to use, I can solve my tickets really fast! Once you understand it, it's really intuitive.

...more
Petr GSource : g2crowd.com
(Reviewed on 19 November 2020)
"Amazing multi-channel help desk software!"

What do you like best?

All the communications for ticketing are connected in one platform. Emails, chats, calls, social media mentions are in one inbox where you can create also automatizations.

What do you dislike?

I would like to have more features in the first tier of their Pricing.

What problems are you solving with the product? What benefits have you realized?

We have reduced the solving time for each ticket. It also helped us to solve the tickets more effectively.

...more
George PSource : g2crowd.com
(Reviewed on 14 November 2020)
"Great product, helpful staff and integration"

What do you like best?

Automated ticket assignment on bespoke forms. User controls, roles and departments.

What do you dislike?

we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

What problems are you solving with the product? What benefits have you realized?

Auto assigning of tickets where possible to cut back on manual assigning across the business.

...more
Read All Reviews

Videos on LiveAgent

Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app

LiveAgent Screenshots

Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Customer Portal - Technical Support
Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

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