Home/Help Desk Software/LiveAgent
Updated on: October 5, 2022
LiveAgent - Help Desk Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(1,542 Ratings) Write Review

What is LiveAgent and how does it work?

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Official Website https://www.liveagent.com/
Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Forever free account with some limitations

Features

  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email address
  • Basic reports
  • Customer portal + forum
  • Customer Service
Ticket
$15 /User/Month

A must-have organization tool for email ticketing

Features

  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
  • API + integrations
  • Rules and Time rules
  • Customer Service
  • White Glove Setup
Ticket+Chat
$29 /User/Month

A robust multi-channel live chat and ticketing solution

Features

  • Includes features of Ticket plan, plus
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
  • Proactive chat invitations
  • Chat satisfaction surveys
  • Social networks*
  • Time tracking*
  • Audit log*

Note :

1. * Service is charged according to the price list.

All-inclusive
$49 /User/Month

A powerful omnichannel helpdesk with 180+ features

Features

  • Includes features of Ticket+Chat plan, plus
  • Call center support
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings
  • All starred services from previous packages are free in this package
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Disclaimer: The pricing details were last updated on 11/04/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveAgent pricing.

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LiveAgent Reviews

OVERALL RATING
4.7
Based on 1,542 Rating(s)
Rating Distribution
  • 70.3 %
  • 23.4 %
  • 3 %
  • 0.3 %
  • 0.5 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on LiveAgent

LiveAgent Product Tour
LiveAgent Product Tour
Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app
LiveAgent 2021 | Better Customer Service Starts Today

LiveAgent Screenshots

Inside of Tickets
Chat - Support View
Chat - Customer View
Customer Portal - Technical Support
Ticket Phases - Inside Universal Inbox
Performance Report
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Inside of Tickets
Inside of Tickets
Chat - Support View
Chat - Customer View
Customer Portal - Technical Support
Ticket Phases - Inside Universal Inbox
Performance Report
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about LiveAgent features.

Yes, LiveAgent provides API.

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com