A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bratislava, Slovakia / +421 2 33 456 826 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software Live Chat Software |
Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:
Learn more about LiveAgent features.
The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:
Learn more about LiveAgent pricing.
Here`s a list of the best alternatives for LiveAgent:
Yes, LiveAgent provides API.
What are the best aspects of this product?
It's an easy way to manage all our emails which allows us to save a lot of time.
What aspects are problematic or could work better?
it already happened that it took some time to enter the platform after I logged in.
What features/services would you like to see in future versions of this product?
Fix some small bugs, integration of email software in a website
What specific problems in your company were solved by this product?
A lot of emails were opened but we didn't answer them because we forgot. With LiveAgents this doesn't happen anymore because we can see all the mails that have been readen but not answered.
Are you a current user of this product?
No
What are the best aspects of this product?
So easy to use for email management. It helps me a lot managing my emails
What aspects are problematic or could work better?
Sometimes there are weird errors which opo up but it's still working properly
What features/services would you like to see in future versions of this product?
- Better IOS App
- Fix of bugs
- Email specific time sender
- Integration of Email software in a website
What specific problems in your company were solved by this product?
We never had a clear overview of all emails and since we use LiveAgent it's working 100% better
Are you a current user of this product?
No
What are the best aspects of this product?
It can hold multiple brands withing 1 program. Witch was the problem that LiveAgent solved for us.
What aspects are problematic or could work better?
Connecting to the SMTP could be a bit easier.
What features/services would you like to see in future versions of this product?
We would like to see an Win10 desktop app.
What specific problems in your company were solved by this product?
1 copany - 5 brands.
before we needed 5 diffrent solution for our helpdesk, not anymore!
Are you a current user of this product?
Yes
What are the best aspects of this product?
I really love the "tags" within Live Agent that help us to organize tickets into different categories and keep track of them. We also really love and utilize the knowledge base feature as a way to offer information to our customers in a simple, easy-to-use way.
What aspects are problematic or could work better?
It would be nice to have a direct contact to reach out to with questions, though the chat feature on their website has worked fine when we've had questions.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The best aspects are the features. It is a very flexible platform for a knowledge base and supports ticketing system. We use it to add our courses as well to teach our Saas users how to use the platform.
What aspects are problematic or could work better?
We wish the website builder had a front end preview system or came with built in templates.
What features/services would you like to see in future versions of this product?
We would like to see more templates.
What specific problems in your company were solved by this product?
It decreased the amount of troubleshooting time our team spent with the users of our product.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The fact that you can add functionalities to your agent based on your needs.
What aspects are problematic or could work better?
Haven't found one yet!
What features/services would you like to see in future versions of this product?
I have all the features I need for now.
What specific problems in your company were solved by this product?
Chat, Knowledge Panel & Ticketing :)
Are you a current user of this product?
Yes
What are the best aspects of this product?
Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets.
On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like.
I created folders and with the tags it really works great!
On top of that the customer support is superior!
What aspects are problematic or could work better?
For first timers it might be tricky to set it up, also depending on your businsess requirements the system might lack a few options. For me personally it does the job, recommend to try the free trial first.
What features/services would you like to see in future versions of this product?
Maybe the ability to send text messages (SMS) and WhatsApp with your VOIP number, would be a nice feature.
What specific problems in your company were solved by this product?
We're a HR recruiting company, with the tags we can easily do the statistics find out the source of the candidates, their area of specilties, and their progress.
On top of that we can postpone and tickets and add notes so we don't forget anything!
Are you a current user of this product?
Yes
The simplicity of the integration is amazing, you can start using Live agent on your website right away
Maybe a little bit more scale of personalization and customizations would be appreciated.
A live agent is a really efficient tool to use, I can solve my tickets really fast! Once you understand it, it's really intuitive.
All the communications for ticketing are connected in one platform. Emails, chats, calls, social media mentions are in one inbox where you can create also automatizations.
I would like to have more features in the first tier of their Pricing.
We have reduced the solving time for each ticket. It also helped us to solve the tickets more effectively.
Automated ticket assignment on bespoke forms. User controls, roles and departments.
we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.
Auto assigning of tickets where possible to cut back on manual assigning across the business.
