Home/Help Desk Software/LiveAgent
Updated on: January 27, 2020
What is LiveAgent ?
LiveAgent - Help Desk Software : SaaSworthy.com
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LiveAgent

All in one platform for customer query
(448 Ratings) Write Review

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

Highly Rated
Most Popular

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Subscription
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about LiveAgent features.

The pricing for LiveAgent starts at $15.0 per user per month. LiveAgent has 3 different plans:

  • Ticket at $15.0 per user per month.
  • Ticket+Chat at $29.0 per user per month.
  • All-Inclusive at $39.0 per user per month.

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Yes, LiveAgent provides API.

Ask the Community View Community

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LiveAgent Reviews

OVERALL RATING
4.7
Based on 448 Rating(s)
Rating Distribution
  • 430
  • 16
  • 1
  • 1
  • 0
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AKASH GSource : g2crowd.com
(Reviewed on 06 October 2019)
"Live agent is a great help desk tool"

What do you like best?

Speedy conversations with buyers to aid inspire product sales. Simple to work with staff members and clients. No steep mastering curve so available to any volume of technological information. Quickly built-in into any eCommerce website, which can be great for us as we have been at this time migrating our website.

What do you dislike?

Purchaser destinations could do with staying a bit more precise and notifications of chats need to have for being much more seen

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Recommendations to others considering the product:

Fantastic item. In case you are aiming to interact with the shoppers, then this is certainly the Dwell Chat method to employ.

What problems are you solving with the product? What benefits have you realized?

Any consumer challenges together with the internet site are now being solved promptly and revenue have amplified to be an end result. A chance to immediately connect with buyers has genuinely transformed how we run and just how we've been considered within the market. Our prospects, along with the top quality of prospects we get, have amplified immeasurably about the final yr we have now experienced the Are living Chat procedure continue to exist the web site.

...more
BHAWANA JSource : g2crowd.com
(Reviewed on 03 October 2019)
"One of the greatest Resource I've acquire for my online Journey""

What do you like best?

The most beneficial matter about LiveAgent is, I no more require to examine my e-mail logging into Gmail and Yahoo Mail. Being a digital marketer, I individual a lot of e-mail accounts and that I skipped numerous promotions up to now in my vocation because I had been way too lazy to login to my Email account to examine my business enterprise mails. LiveAgent nailed it with Unrestricted Email account function. I just included my Electronic mail account in LA and it really is likely easy now.

What do you dislike?

Should they boost UI/UX, which will make me more effective? Thus far I do not see any adverse in LiveAgent, are utilizing for additional than eight months.

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Recommendations to others considering the product:

It truly is an awesome method, set up and utilize it.

What problems are you solving with the product? What benefits have you realized?

Developing each and every electronic mail as being a ticket is the greatest matter each individual Business enterprise demands. I've produced a rule to routinely re-open replied electronic mail, so when shopper never replies to me, ticket quickly opens in three times (I developed a rule similar to this in LA, so I send out followup for the purchaser once more to be a reminder. In no way despatched these kinds of followups in typical e-mail accounts as that will involve an excessive amount examining.

...more
Administrator in Marketing and AdvertisingSource : g2crowd.com
(Reviewed on 28 September 2019)
"Great Live Chat Software"

What do you like best?

It is a good solution to chat, call and even video chat with your customers. It has a built in CRM and can be setup to look like it is a part of your website.

What do you dislike?

It has a little bit of a learning curve, but their docs and support are good.

Show More
Recommendations to others considering the product:

Give it a try, you'll be happy you did

What problems are you solving with the product? What benefits have you realized?

Helps my websites look more legitimate and allows me to improve customer service.

...more
Fabio CSource : g2crowd.com
(Reviewed on 26 September 2019)
"Great tool for help desk and customer service!"

What do you like best?

LiveAgent is a complete solutions for help desk and customer service departments, offering a wide variety of tools: a 2 agents realtime chat, a ticketing system, a support portal, and much more! Also, it's possible to customize the software, setting up it with your logo and brand colors. The initial setup it's very simple and you can start using LiveAgent in minutes.

What do you dislike?

I can't find any negative point with LiveAgent

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What problems are you solving with the product? What benefits have you realized?

With Live Agent I have a full suite of tools for help desk: customer problems will be solved in less time and customers will be more satisfied

...more
Ray SSource : g2crowd.com
(Reviewed on 24 September 2019)
"Great Live chat and ticketing software"

What do you like best?

Setting up and customizing the display of chat button and chat window. The software is very easy to use both for agents and admins.

What do you dislike?

Routing of chat and tickets in large team is sometime difficult to manage. Overall there is nothing that I really dislike

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Recommendations to others considering the product:

Excellent Livechat tools

What problems are you solving with the product? What benefits have you realized?

Live chat from my website and ticketing solution as well. Great tool for customer support

...more
Tautvydas MSource : g2crowd.com
(Reviewed on 21 September 2019)
"Everyday like it more and more"

What do you like best?

Perfect in serving your customers - easy to reply, follow up, archive and reopen tickets.

What do you dislike?

It does not seem it has anything to dislike or at least I can't find any missing features.

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What problems are you solving with the product? What benefits have you realized?

Supporting our customers is our No.1 priority and LiveAgent fully helps us.

...more
UserSource : g2crowd.com
(Reviewed on 19 September 2019)
"LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there"

What do you like best?

LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there

What do you dislike?

The design is slightly outdated and it was a bit complicated to find everything during setup.

Show More
What problems are you solving with the product? What benefits have you realized?

Rock solid and easy to use software. Very customer friendly also

...more
AdministratorSource : g2crowd.com
(Reviewed on 12 September 2019)
"Great So Far"

What do you like best?

Easy to use software and great interface.

What do you dislike?

Wish the extra agents price was cheaper.

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What problems are you solving with the product? What benefits have you realized?

We recently got it and running for a test run. So far it's been great.

...more
Brad MSource : g2crowd.com
(Reviewed on 12 September 2019)
"Amazing integrated full set of communication tools for business"

What do you like best?

Since we implemented live agent for email and VoIP phone line customer support we have noticed far better lead generation and customer retention

What do you dislike?

The chat widget could look far more modern in terms of styling

Show More
What problems are you solving with the product? What benefits have you realized?

Email ticketing

VoIP calling IVR

Facebook comment management

...more
RJ MSource : g2crowd.com
(Reviewed on 11 September 2019)
"This works for our needs, and likely for others too"

What do you like best?

We needed a simple yet robust platform for our warranty team. Live Agent does just that. The platform is simple to use, and the warranty department loves it WAY more than our last solution. The Knowledgebase is going to be cutting down on calls that we've been getting therefor saving peoples time, and upping productivity.

What do you dislike?

I think that the ability to move tickets totally to an archive would be nice. The Resolved tickets (issues are likely going to be large and make us make a decision to delete them in the future.

Show More
Recommendations to others considering the product:

If you're looking for a live solution for customer support, you owe it to yourself to do take a look at this. I don't see why you'd go somewhere else if you're in a small to midsize business.

What problems are you solving with the product? What benefits have you realized?

We are saving our warranty team a lot of time with this system. The flow and ease of followup is amazing compared to our last one.

...more
Read All Reviews

Videos on LiveAgent

Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app

LiveAgent Screenshots

Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Customer Portal - Technical Support
Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

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