Home/Help Desk Software/LiveAgent
Updated on: July 8, 2020
What is LiveAgent ?
LiveAgent - Help Desk Software : SaaSworthy.com
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(568 Ratings) Write Review

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.

LiveAgent Awards

Highly Rated
Most Popular

LiveAgent Features Show All Features

LiveAgent Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number Bratislava, Slovakia / +421 2 33 456 826
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software Live Chat Software

LiveAgent Pricing

Pricing ModelFree Trial , Subscription
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
Screenshot of the Vendor Pricing Page
LiveAgent Pricing
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Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveAgent FAQs

LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about LiveAgent features.

The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:

  • Ticket at $15.00 per user per month.
  • Ticket+Chat at $29.00 per user per month.
  • All-Inclusive at $39.00 per user per month.

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Yes, LiveAgent provides API.

Ask the Community View Community

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LiveAgent Reviews

OVERALL RATING
4.5
Based on 568 Rating(s)
Rating Distribution
  • 512
  • 30
  • 10
  • 16
  • 0
SHARE YOUR EXPERIENCE Write a Review
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Sumeet MahendraSource : play.google.com
(Reviewed on 27 June 2020)

Outdated and obsolete UI+UX. Almost not even 1/10 of the Web features available.

...more
Arthur Bima H.Source : play.google.com
(Reviewed on 09 June 2020)

great application but preferably for checking or quick reply

...more
Alexander ŠípkaSource : play.google.com
(Reviewed on 16 April 2020)

Great help desk tool, I recommend it to everyone

...more
Serhiy DobrovolskySource : play.google.com
(Reviewed on 16 April 2020)

It’s very convenient that there is a mobile version for such a wonderful product! Always at hand and you are always in touch with your customers. Works great on both newer and older devices! Fairly clear and modern UI

...more
BANIBOO Ткацкая МануфактураSource : play.google.com
(Reviewed on 31 March 2020)

Awesome app. Good addition to LiveAgent for PC

...more
Colin CampbellSource : play.google.com
(Reviewed on 31 March 2020)

Thank you for the good LiveAgent mobile app for Android. LiveAgent for iOS is cool as well )

...more
Ivan ShapovalovSource : play.google.com
(Reviewed on 31 March 2020)

Great application! Perfect addition to the desktop version of LiveAgent. Staying in touch both on desktop and mobile is very convenient nowadays. And when you bring such a huge machine as LiveAgent desktop to mobile - it's a huge step in providing better Customer Expereince. 5 stars.

...more
Paras ArtwaniSource : play.google.com
(Reviewed on 16 March 2020)

One point support for customers anytime anywhere, the live agent app helps us connect to our users and help us be attentive to our user needs round the clock without need to sit on computer, the interface and user experience is improving with every update. Kudos to live agent team.

...more
Beáta JuricováSource : play.google.com
(Reviewed on 12 March 2020)

This app is a must for everyone who wants to stay on top of their workload when away from a computer! I check it nearly daily on my way to work to get ready for the day and can reply quickly when I'm stuck in traffic. The UI is quite outdated so I hope they give it some love soon but it does the job. Plus, their customer care is top notch!

...more
Satya PrasadSource : play.google.com
(Reviewed on 12 March 2020)

More enhancements needed

...more
Read All Reviews

Videos on LiveAgent

Import tickets from Freshdesk to LiveAgent
How to setup LiveAgent inline chat
How to Chat on the go with LiveAgent iOS app

LiveAgent Screenshots

Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons
Customer Portal - Technical Support
Customer Portal - Technical Support
Contact Form
Ticket Phases - Inside Universal Inbox
Performance Report
Agent Rating Reward or Rebuke
Agent ranking overview in Reports
Dashboard
Real-Time Typing View
Inline Feedback Buttons
Multi-Portal Liveagent
Map of Visitors
Call Center Overview
Knowledgebase Customizer
Live Chat Buttons

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