A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bratislava, Slovakia / +421 2 33 456 826 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software Live Chat Software |
Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:
Learn more about LiveAgent features.
The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:
Learn more about LiveAgent pricing.
Yes, LiveAgent provides API.
- La qualité de l'outil
- La simplicité
- La réactivité et l'efficacité du support
- Le rapport qualité / prix Review collected by and hosted on G2.com.
L'application smartphone pourrait être améliorée Review collected by and hosted on G2.com.
Live agent m'a fait économiser énormément d'argent comparé a ma solution de ticket précédente (prix divisé par 10) Review collected by and hosted on G2.com.
Comme dit dans le titre, l'interface sobre et claire permet d’identifier les informations très rapidement.
Le multi-tâches est aussi un plus, ainsi que l'experience multi-utilisateurs: l'interaction en direct de l'interface lorsqu'on est plusieurs à traiter un ticket. Review collected by and hosted on G2.com.
Je n'ai pas eu de mauvaise expérience pour l'instant sur ce produit. Review collected by and hosted on G2.com.
Nous résolvons et traitons des incidents ou demandes de nos clients via ce produit. La relation client est très rapide. Review collected by and hosted on G2.com.
The simply interface to get the most informations fast. Review collected by and hosted on G2.com.
I have no bad experience or remark yet . Review collected by and hosted on G2.com.
We use it for tech support with direct contact with the users of our customers Review collected by and hosted on G2.com.
- Design of the userinterface
- How easy it is to manage emails Review collected by and hosted on G2.com.
- The iphone application of liveagent --> The design needs improvement Review collected by and hosted on G2.com.
The day we started using Liveagent, it simplified us so much processing us unanswered emails Review collected by and hosted on G2.com.
It is fast and easy to use and reliable . Review collected by and hosted on G2.com.
Some times it stops, working slow and if possible please introduce the short cut key so that we can answer in less time without any delay. Review collected by and hosted on G2.com.
We are taking chats thorough our customers and business clients related to mobile services and technical issues. Review collected by and hosted on G2.com.
Assigning tickets and adding tags to use for analytical data Review collected by and hosted on G2.com.
Fwding emails can be a bit confusing sometimes. Review collected by and hosted on G2.com.
Other members of staff being able to access and take over ongoing communications with customers. Review collected by and hosted on G2.com.
easy to use at work and everybody can see and answer the emails without any confusion Review collected by and hosted on G2.com.
it took me a while to get used to using it Review collected by and hosted on G2.com.
we can see who has replied to who and who the emails are aimed at, we can also see the replies on every email and what each person is typing. Review collected by and hosted on G2.com.
The ability to add and change tags makes working as a team during lock down and at home a lot easier Review collected by and hosted on G2.com.
When replying to a message it doesn't automatically change or correct letters or words. Review collected by and hosted on G2.com.
Trial before you use Review collected by and hosted on G2.com.
Using this whilst at home has been really easy as you are able to assign tickets to colleagues Review collected by and hosted on G2.com.
Easy to use, able to see all problems that have been solved or need solving Review collected by and hosted on G2.com.
Nothing, the system is working really well with all of us. Review collected by and hosted on G2.com.
All problems are being solved with ease. Review collected by and hosted on G2.com.
What are the best aspects of this product?
Simple and fast
I use this software all day on the phone logging customers information
I use the software to easily pull data
I use the software to pull up history and quick answers to customers problems
The best part is that its easy. You don't find something this easy to learn. I logged in once and taught myself nearly everything that day. SO GOOD!!!
What aspects are problematic or could work better?
Not much
I would only say we have trouble with connection on calls. This is an issue in all call centers though. Not an issue with Live agent.
What features/services would you like to see in future versions of this product?
I would like to see more options of adding history to profiles under contacts. Something a little more detailed than just notes.
What specific problems in your company were solved by this product?
We solve customers issues daily by depending on our data stored in Live Agent. It bails me out of some of the hardest phone calls ever.
Are you a current user of this product?
Yes
