A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bratislava, Slovakia / +421 2 33 456 826 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software Live Chat Software |
Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:
Learn more about LiveAgent features.
The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:
Learn more about LiveAgent pricing.
Here`s a list of the best alternatives for LiveAgent:
Yes, LiveAgent provides API.
Outdated and obsolete UI+UX. Almost not even 1/10 of the Web features available.
great application but preferably for checking or quick reply
Great help desk tool, I recommend it to everyone
It’s very convenient that there is a mobile version for such a wonderful product! Always at hand and you are always in touch with your customers. Works great on both newer and older devices! Fairly clear and modern UI
Awesome app. Good addition to LiveAgent for PC
Thank you for the good LiveAgent mobile app for Android. LiveAgent for iOS is cool as well )
Great application! Perfect addition to the desktop version of LiveAgent. Staying in touch both on desktop and mobile is very convenient nowadays. And when you bring such a huge machine as LiveAgent desktop to mobile - it's a huge step in providing better Customer Expereince. 5 stars.
One point support for customers anytime anywhere, the live agent app helps us connect to our users and help us be attentive to our user needs round the clock without need to sit on computer, the interface and user experience is improving with every update. Kudos to live agent team.
This app is a must for everyone who wants to stay on top of their workload when away from a computer! I check it nearly daily on my way to work to get ready for the day and can reply quickly when I'm stuck in traffic. The UI is quite outdated so I hope they give it some love soon but it does the job. Plus, their customer care is top notch!
More enhancements needed
