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A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Contact | Bratislava, Slovakia / +421 2 33 456 826 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software Live Chat Software |
Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Speedy conversations with buyers to aid inspire product sales. Simple to work with staff members and clients. No steep mastering curve so available to any volume of technological information. Quickly built-in into any eCommerce website, which can be great for us as we have been at this time migrating our website.
Purchaser destinations could do with staying a bit more precise and notifications of chats need to have for being much more seen
Fantastic item. In case you are aiming to interact with the shoppers, then this is certainly the Dwell Chat method to employ.
Any consumer challenges together with the internet site are now being solved promptly and revenue have amplified to be an end result. A chance to immediately connect with buyers has genuinely transformed how we run and just how we've been considered within the market. Our prospects, along with the top quality of prospects we get, have amplified immeasurably about the final yr we have now experienced the Are living Chat procedure continue to exist the web site.
The most beneficial matter about LiveAgent is, I no more require to examine my e-mail logging into Gmail and Yahoo Mail. Being a digital marketer, I individual a lot of e-mail accounts and that I skipped numerous promotions up to now in my vocation because I had been way too lazy to login to my Email account to examine my business enterprise mails. LiveAgent nailed it with Unrestricted Email account function. I just included my Electronic mail account in LA and it really is likely easy now.
Should they boost UI/UX, which will make me more effective? Thus far I do not see any adverse in LiveAgent, are utilizing for additional than eight months.
It truly is an awesome method, set up and utilize it.
Developing each and every electronic mail as being a ticket is the greatest matter each individual Business enterprise demands. I've produced a rule to routinely re-open replied electronic mail, so when shopper never replies to me, ticket quickly opens in three times (I developed a rule similar to this in LA), so I send out followup for the purchaser once more to be a reminder. In no way despatched these kinds of followups in typical e-mail accounts as that will involve an excessive amount examining.
It is a good solution to chat, call and even video chat with your customers. It has a built in CRM and can be setup to look like it is a part of your website.
It has a little bit of a learning curve, but their docs and support are good.
Give it a try, you'll be happy you did
Helps my websites look more legitimate and allows me to improve customer service.
LiveAgent is a complete solutions for help desk and customer service departments, offering a wide variety of tools: a 2 agents realtime chat, a ticketing system, a support portal, and much more! Also, it's possible to customize the software, setting up it with your logo and brand colors. The initial setup it's very simple and you can start using LiveAgent in minutes.
I can't find any negative point with LiveAgent
With Live Agent I have a full suite of tools for help desk: customer problems will be solved in less time and customers will be more satisfied
Setting up and customizing the display of chat button and chat window. The software is very easy to use both for agents and admins.
Routing of chat and tickets in large team is sometime difficult to manage. Overall there is nothing that I really dislike
Excellent Livechat tools
Live chat from my website and ticketing solution as well. Great tool for customer support
Perfect in serving your customers - easy to reply, follow up, archive and reopen tickets.
It does not seem it has anything to dislike or at least I can't find any missing features.
Supporting our customers is our No.1 priority and LiveAgent fully helps us.
LiveAgent is simply the best and most affordable Helpdesk & Live chat software out there
The design is slightly outdated and it was a bit complicated to find everything during setup.
Rock solid and easy to use software. Very customer friendly also
Easy to use software and great interface.
Wish the extra agents price was cheaper.
We recently got it and running for a test run. So far it's been great.
Since we implemented live agent for email and VoIP phone line customer support we have noticed far better lead generation and customer retention
The chat widget could look far more modern in terms of styling
Email ticketing
VoIP calling IVR
Facebook comment management
We needed a simple yet robust platform for our warranty team. Live Agent does just that. The platform is simple to use, and the warranty department loves it WAY more than our last solution. The Knowledgebase is going to be cutting down on calls that we've been getting therefor saving peoples time, and upping productivity.
I think that the ability to move tickets totally to an archive would be nice. The Resolved tickets (issues) are likely going to be large and make us make a decision to delete them in the future.
If you're looking for a live solution for customer support, you owe it to yourself to do take a look at this. I don't see why you'd go somewhere else if you're in a small to midsize business.
We are saving our warranty team a lot of time with this system. The flow and ease of followup is amazing compared to our last one.
