A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business.
| Support | 24/7 (Live rep) Online | Customer Type | Freelancers Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Bratislava, Slovakia / +421 2 33 456 826 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software Live Chat Software |
Disclaimer: The pricing details were last updated on 14/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveAgent is Help Desk Software. LiveAgent offers the following functionalities:
Learn more about LiveAgent features.
The pricing for LiveAgent starts at $15.00 per user per month. LiveAgent has 3 different plans:
Learn more about LiveAgent pricing.
Yes, LiveAgent provides API.
The follow up from the dev team is so helpful, you can't get lost! They are there to help any way you need!
There is nothing so far that I don't like. The customer support team is excellent!
Communication with my potential customers is crucial that we speak immediately when they want something. In today's fast paced world, consumers have little to no loyalty. We have to be on top of things when the customer is there.
Auto tagging enables us to pin point what our customers are getting in touch about which enables us to create relevant auto responder emails and a better help centre.
The reporting isn't as easy as other platforms I have used.
We are able to decrease the amount of emails we send with auto responder emails and the help centre, we are also able to tell our clients exactly how many emails we have deal with for their customers (so they don't have to), which is very useful for renegotiating contracts at the end of the year.
Hello Gemma,
We appreciate your feedback and we are very happy that you have found time for it because we can work on it and improve our product.
Thank you :)
It easy to keep track of all emails in multiple inboxes.
I dislike that you can change the view of reading emails. I would like to change it to read emails like outlook.
We used to have syncing issues's and searching issues in outlook - searching for old emails is really fast easy with liveagent.
Loads of handy features that make it very user-friendly and easy to use. Automatic tagging allows you to prioritise emails at a glance. Auto-responders are great and help us to cut down on incoming enquiries, allowing us more time to focus on more complex queries.
Not much, the only slight improvement I could suggest is automatically stacking emails from the same customer into one thread.
An excellent piece of software that makes work so much easier! A delight to use and great value for money.
It's just a fast and easy way to keep in contact with out customers and clients, and the leaderboard feature allows us to keep track of who's doing what with minimal effort, over any time period.
I am very satisfied with this application, powerful and easy to use. The onboarding sequence is very effective and helps you connect all your channels very quickly. All my channels under the same dashboard, this will save me time and money. Now I am ready when my customers look for me.
This application entails all possible channels, but to make calls an external service is needed with additional costs.
This is a mature application, with a wide user base
A unique dashboard for all my channel makes me spare a lot of time.
The live chat button on the website is easy to configure and implement and it raises perceived value and engagement
It does exactly what it says and better
The application is great, it helps us to do basics while we are on the go. It's pretty stable, however we wish there would be an option to have live chats with customers as it handles only "ticketing" part of the help desk. Also, one star down is because of the UI, which is outdated and needs refresh.
Easy to communicate and see the details, nice customization feature which makes things easy and flexible, simple to use and setup.
I think the design is quite outdated and is a bit expensive for small businesses.
Easy live chats and instant messaging feature is best
Easy interface and good service when having an issue
It's hard to fins something i dislike about it!
It will save you a lot of time
You don't loose tickets with the re-check function.
The site is very easy to navigate so it makes training new staff easy.
The lack of automatic messages that can be used
How great is it to interact with our online customers
