What are the best aspects of this product?
Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets.
On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like.
I created folders and with the tags it really works great!
On top of that the customer support is superior!
What aspects are problematic or could work better?
For first timers it might be tricky to set it up, also depending on your businsess requirements the system might lack a few options. For me personally it does the job, recommend to try the free trial first.
What features/services would you like to see in future versions of this product?
Maybe the ability to send text messages (SMS) and WhatsApp with your VOIP number, would be a nice feature.
What specific problems in your company were solved by this product?
We're a HR recruiting company, with the tags we can easily do the statistics find out the source of the candidates, their area of specilties, and their progress.
On top of that we can postpone and tickets and add notes so we don't forget anything!
Are you a current user of this product?