Home/Help Desk Software/ClickDesk
Updated on: April 18, 2019
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ClickDesk

Integrated live chat and help desk software solution
★★★★★
★★★★★
(67 Ratings) Write Review

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

ClickDesk Features Show All Features

ClickDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact Sunnyvale, CA / 855-452-3375
Deployment SaaS/Web/Cloud Category Help Desk Software Live Chat Software

ClickDesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does ClickDesk cost ?
The pricing for ClickDesk starts at $10.0 per month. ClickDesk has 6 different plans such as - Lite at $10.0 per month, Pro at $17.0 per month, Enterprise at $27.0 per month, Professional (Team Plan) at $30.0 per month, Growing Business (Team Plan) at $84.0 per month and Enterprise (Team Plan) at $234.0 per month. ClickDesk also offers a Free Plan with limited features.
Free
Free

Free for 10 users

Features

  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$10
  • $10 /agent/month billed 2 years (33% off)
  • $13 /agent/month billed 1 year (15% off)
  • $15 /agent/month billed Monthly

Features

  • Unlimited Chats
  • 5 Simultaneous chats
  • Complete visitor information
  • Gtalk IM
  • Agent Webchat Panel
  • Chat Transfer
  • Chat Conferencing
  • Unlimited Depts : 3
  • Unlimited Domains : 3
  • Chat History : 3 months
  • Shortcuts and Proactive chats : 5
  • Mobile Ready
  • Social - facebook and twitter
  • Persistent chats
  • Sound Alerts
  • Analytics : Up to 150 visitors
  • Widget Customization
  • Multi Language Support
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Audio Calling
  • Video chat
  • Unlimited Tickets : upto 100 tickets
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • 99.5% Uptime and SSL Security
  • Support : Priority Support, Live Chat support, Email/Ticket support
Pro
$17
  • $17 /agent/month billed 2 yearly (33% off)
  • $22 /agent/month billed yearly (15% off)
  • $ 25 /agent/month billed Monthly

Features

  • Includes features of Lite plan, plus
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Unlimited Depts
  • Unlimited Domains : 5
  • Chat History : 6 months
  • Unlimited Shortcuts and Proactive chats
  • Analytics : Up to 300 visitors
  • Video chat
  • Unlimited Tickets : Up to 500 tickets
  • Ticket Automation
  • CRM Integration and API
  • Change notification email
  • Phone Support
Enterprise
$27
  • $27 /agent/month billed 2 years (33% off)
  • $34 /agent/month billed 1 year (15% off)
  • $40 /agent/month billed Monthly

Features

  • Includes features of Pro plan, plus
  • Unlimited Simultaneous chats
  • Unlimited Domains
  • Unlimited Chat History
  • Queuing
  • White Label
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
  • Unlimited Tickets
Professional (Team Plan)
$30
  • $30 /month billed 2 Years (33% off)
  • $39 /month billed Yearly (15% off)
  • $45 /month billed Monthly

No. of Agents : 4

Features

  • Unlimited Chats
  • Unlimited tickets
  • Chat history : 3 months
  • Analytics and Reports : Basic
  • Advanced Webchat
  • Chat Transfer
  • Unlimited Domains
  • Shortcuts and Proactive chats
  • Mobile Ready
  • Social - facebook amd twitter
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Widget customization
  • Language customization
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Video chat
  • Audio Calling
  • Unlimited Tickets
  • Ticket Automation
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • Change notification email
  • 99.5% SLA and SSL encryption
  • Support : Live Chat support, Email/Ticket support
Growing Business (Team Plan)
$84
  • $84 /agent/month billed 2 Years (33% off)
  • $107 /agent/month billed Yearly (15% off)
  • $125 /agent billed Monthly

No. of Agents : 8 agents

Features

  • Includes features of Professional plan, plus
  • Your Branding
  • Chat History : 6 months
  • Chat Conferencing
  • Priority/Agent Levels
  • Advanced Analytics and Reports
  • CRM Integrations and API
Enterprise (Team Plan)
$234
  • $234 /agent/month billed 2 Years (33% off)
  • $298 /agent/month billed Yearly (15% off)
  • $350 /agent/month billed Monthly

No. of Agents : 15 agents

Features

  • Includes features of Growing Business plan, plus
  • Chat History : 1 year
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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ClickDesk Reviews

OVERALL RATING
4
Based on 67 Rating(s)
Rating Distribution
  • 53
  • 4
  • 5
  • 4
  • 1
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 18 March 2019)
""Simple to talk with clients ""

What do you like best?

I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert) content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable.

What do you dislike?

At first, it is difficult to understand where everything is and how to navigate certain things

Recommendations to others considering the product

Simple and very helpful. Easy to implement-which is great for those who aren’t so technologically savvy

What business problems are you solving with the product? What benefits have you realized?

Correspondence

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
" Practical and simple way to work"

What do you like best?

Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales.

What do you dislike?

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

What business problems are you solving with the product? What benefits have you realized?

This tool helps me to communicate with my collagues from everywhere.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 February 2019)
"ClickDesk"

What do you like best?

The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team.

What do you dislike?

Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish.

What business problems are you solving with the product? What benefits have you realized?

A customer consulting

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 February 2019)
"Surpasses the expectations"

What do you like best?

A lot of options to customize the experience. Very complete kit of features

What do you dislike?

Their support can be kind of slow sometimes

Recommendations to others considering the product

You wont regret trying it

What business problems are you solving with the product? What benefits have you realized?

Live customer support

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 01 February 2019)
"Meets the needs"

What do you like best?

It is very fast and easy to connect daily

What do you dislike?

It is not the best speed with big groups

What business problems are you solving with the product? What benefits have you realized?

Better quality of communication system.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 25 January 2019)
"Great chat platform"

What do you like best?

allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs.

What do you dislike?

The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner

What business problems are you solving with the product? What benefits have you realized?

We've been able to simply provide another method of outreach for those visiting our site. We've been able to better engage with our customers instead of just via email correspondence

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 17 January 2019)
"Very Useful"

What do you like best?

What I like to do best is to learn new things about clickdesk and be able to organize my needs and my database by rearranging my folders having everything so neat and professional

What do you dislike?

I don't dislike it at all but they should upgrade it a little more

What business problems are you solving with the product? What benefits have you realized?

The benefits it have are being able to stay organize keeping your files in the right order

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 January 2019)
"Love ClickDesk"

What do you like best?

Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all get an email if a chat is missed, that way whoever is best equipped to answer or assist the customer can respond to the customer or lead.

What do you dislike?

There is very little we dislike about Clickdesk. Our team wishes that the avatars were more realistic and had better options, or that there was a built-in option for easily creating one. Having more professional looking images on Clickdesk, might aid in making a strong first impression.

What business problems are you solving with the product? What benefits have you realized?

Customer service and account management are the main ways we utilize Clickdesk. It enables our sales team to connect with our customers to answer questions, solve problems, look into orders, point them in the right direction, and address any current or potential needs our clients might have.

...more
Elizabeth W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 15 January 2019)
Cost Effective Chat Service

Pros: Easy to use and cost effective live chat that we use for our ecommerce store. Allows us to respond promptly to customer issues, answer questions and increase sales.

Cons: Would benefit from a screen-sharing or file-sharing feature.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 January 2019)
"ClickDesk"

What do you like best?

ClickDesk has met all of expectations and I have enjoyed the experience.

What do you dislike?

At first, it is difficult to understand where everything is and how to navigate certain things.

What business problems are you solving with the product? What benefits have you realized?

Everything is in one spot and there's no reason to download add ons.

...more
Read All Reviews

Videos on ClickDesk Youtube Official Channel

ClickDesk Screenshots

ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk screenshot: Themes can be customized to match branding
ClickDesk screenshot: Social toolbar for Facebook and Twitter
ClickDesk screenshot: Voice chat options
ClickDesk screenshot: Help desk ticket management
ClickDesk screenshot: Live chat interface
ClickDesk screenshot: 2-way video chat can be used as a support option
ClickDesk screenshot: Geolocation helps agents to identify where a customer is
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk screenshot: Themes can be customized to match branding
ClickDesk screenshot: Social toolbar for Facebook and Twitter
ClickDesk screenshot: Voice chat options
ClickDesk screenshot: Help desk ticket management
ClickDesk screenshot: Live chat interface
ClickDesk screenshot: 2-way video chat can be used as a support option
ClickDesk screenshot: Geolocation helps agents to identify where a customer is

ClickDesk Slides

3 Steps to Better Customer Service
3 Steps to Better Customer Service

Questions on ClickDesk

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