ClickDesk

About ClickDesk

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $12.99. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%
Reviews

78%
Momentum

64%
Popularity

80%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

ClickDesk Awards

# 14 Most Popular Live Chat Software
Q1 2021

ClickDesk Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

98%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option

Allows your visitors to speak to your agents directly over the phone

ClickDesk Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

Free for 10 users
30 chats
Handle 25 tickets
Audio calling
Localization of chat widget
Customize basic settings

Lite $12.99 $14.99 per user / month

$9.99 per Month billed 2 Years

Features

Unlimited Chats
Widget Customization
Chat Transfer & Groups
99.5% Uptime & SSL Security

Pro $21.99 $24.99 per user / month

16.99 per Month billed 2 Years

Features

Chat Conferencing
CRM Integration and API
Video Chat
Post Chat Survey
Reports and History
99.95% Uptime & SSL Security

Enterprise $33.99 $39.99 per user / month

26.99 per Month billed 2 Years

Features

Queuing
White Label
Unlimited Domains
Widget Custom CSS
Analytics
Dedicated Account Manager

Professional (Team Plan) $38.99 $44.99 per user / month

$29.99 per Month billed 2 Years

Features

4 Agents
Unlimited Chats
2 way Voice and Video
Chat transfer & groups
Basic Analytics

Growing Business (Team Plan) $106.99 $124.99 per user / month

$83.99 per Month billed 2 Years

Features

8 agents
Unlimited chats
2 way Voice and Video
CRM Integrations & API
Chat transfer & groups
Advanced Analytics
Chat Queuing
Chat Conference
Priority levels
Your Branding

Enterprise (Team Plan) $297.99 $349.99 per user / month

$233.99 per Month billed 2 Years

Features

15 agents
Unlimited chats
2 way Voice and Video
CRM Integrations & API
Chat transfer & groups
Advanced Analytics
Chat Queuing
Chat Conference
Priority levels
Your Branding
Agent Training & Phone Support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClickDesk Pricing.

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ClickDesk Reviews

User Rating

4.1/5 (Based on 138 Ratings)

Ratings Distribution

Excellent
39.9%
Very Good
44.9%
Average
4.3%
Poor
2.2%
Terrible
8.7%

Do You Use ClickDesk?

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Review Summary

ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.