Home/Live Chat Software/ClickDesk
Updated on: September 30, 2022
ClickDesk - Live Chat Software
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ClickDesk

Integrated live chat and help desk software solution
(95 Ratings) Write Review

What is ClickDesk and how does it work?

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

ClickDesk Awards

ClickDesk Features Show All Features

ClickDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Sunnyvale, California / +1 855-452-3375
Deployment SaaS/Web/Cloud Mobile - Android Official Website https://www.clickdesk.com/
Category Live Chat Software

ClickDesk Pricing

Pricing ModelFreemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$12.99 /User/Month
Billed Yearly

$9.99 per Month billed 2 Years

Features

  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security
Pro
$21.99 /User/Month
Billed Yearly

16.99 per Month billed 2 Years

Features

  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95% Uptime & SSL Security
Enterprise
$33.99 /User/Month
Billed Yearly

26.99 per Month billed 2 Years

Features

  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
Professional (Team Plan)
$38.99 /User/Month
Billed Yearly

$29.99 per Month billed 2 Years

Features

  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
Growing Business (Team Plan)
$106.99 /User/Month
Billed Yearly

$83.99 per Month billed 2 Years

Features

  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
Enterprise (Team Plan)
$297.99 /User/Month
Billed Yearly

$233.99 per Month billed 2 Years

Features

  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClickDesk pricing.

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ClickDesk vs Helpshift

ClickDesk Reviews

OVERALL RATING
4
Based on 95 Rating(s)
Rating Distribution
  • 47.6 %
  • 58.7 %
  • 6.3 %
  • 1.6 %
  • 4.8 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on ClickDesk

ClickDesk : A Wonderful Combo of live chat, help desk, voice chat
ClickDesk : A Wonderful Combo of live chat, help desk, voice chat
How to configure Facebook/Twitter for ClickDesk Live Chat

ClickDesk Screenshots

Live Chat screenshot
Video Chat screenshot
Help Desk screenshot
Map View screenshot
Live Chat screenshot
Live Chat screenshot
Video Chat screenshot
Help Desk screenshot
Map View screenshot

ClickDesk Slides

3 Steps to Better Customer Service
3 Steps to Better Customer Service

ClickDesk FAQs

ClickDesk is Live Chat Software. ClickDesk offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about ClickDesk features.

Yes, ClickDesk provides API.

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Disclaimer

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