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ClickDesk

Integrated live chat and help desk software solution

(54 Ratings) Write Review

What is ClickDesk and how does it work? ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

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ClickDesk Awards

ClickDesk Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

ClickDesk Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Sunnyvale, California / +1 855-452-3375
Deployment	SaaS/Web/Cloud Mobile - Android	Official Website	https://www.clickdesk.com/
Deployment	SaaS/Web/Cloud Mobile - Android	Category	Live Chat Software

ClickDesk Pricing

Pricing ModelFreemium , Subscription

MONTHLY YEARLY

Free

Features

Free for 10 users
30 chats
Handle 25 tickets
Audio calling
Localization of chat widget
Customize basic settings

Lite

$12.99 /User/Month Billed Yearly

$9.99 per Month billed 2 Years

Features

Unlimited Chats
Widget Customization
Chat Transfer & Groups
99.5% Uptime & SSL Security

Pro

$21.99 /User/Month Billed Yearly

16.99 per Month billed 2 Years

Features

Chat Conferencing
CRM Integration and API
Video Chat
Post Chat Survey
Reports and History
99.95% Uptime & SSL Security

Enterprise

$33.99 /User/Month Billed Yearly

26.99 per Month billed 2 Years

Features

Queuing
White Label
Unlimited Domains
Widget Custom CSS
Analytics
Dedicated Account Manager

Professional (Team Plan)

$38.99 /User/Month Billed Yearly

$29.99 per Month billed 2 Years

Features

4 Agents
Unlimited Chats
2 way Voice and Video
Chat transfer & groups
Basic Analytics

Growing Business (Team Plan)

$106.99 /User/Month Billed Yearly

$83.99 per Month billed 2 Years

Features

8 agents
Unlimited chats
2 way Voice and Video
CRM Integrations & API
Chat transfer & groups
Advanced Analytics
Chat Queuing
Chat Conference
Priority levels
Your Branding

Enterprise (Team Plan)

$297.99 /User/Month Billed Yearly

$233.99 per Month billed 2 Years

Features

15 agents
Unlimited chats
2 way Voice and Video
CRM Integrations & API
Chat transfer & groups
Advanced Analytics
Chat Queuing
Chat Conference
Priority levels
Your Branding
Agent Training & Phone Support

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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ClickDesk pricing.