Home/Help Desk Software/ClickDesk
Updated on: April 11, 2021
What is ClickDesk ?
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ClickDesk

Integrated live chat and help desk software solution
(88 Ratings) Write Review

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

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ClickDesk Features Show All Features

ClickDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Sunnyvale, California / +1 855-452-3375
Deployment SaaS/Web/Cloud Category Help Desk Software Live Chat Software

ClickDesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$12.99 /User/Month
Billed Yearly

$9.99 per Month billed as 2 Years in Once

Features

  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security
Pro
$21.99 /User/Month
Billed Yearly

16.99 per Month billed as 2 Years in Once

Features

  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95 % Uptime & SSL Security
Enterprise
$33.99 /User/Month
Billed Yearly

26.99 per Month billed as 2 Years in Once

Features

  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
Professional (Team Plan)
$38.99 /User/Month
Billed Yearly

29.99 per Month billed as 2 Years in Once

Features

  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
Growing Business (Team Plan)
$106.99 /User/Month
Billed Yearly

83.99 per Month billed as 2 Years in Once

Features

  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
Enterprise (Team Plan)
$297.99 /User/Month
Billed Yearly

233.99 per Month billed as 2 Years in Once

Features

  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ClickDesk FAQs

ClickDesk is Help Desk Software. ClickDesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about ClickDesk features.

The pricing for ClickDesk starts at $14.99 per user per month. ClickDesk has 6 different plans:

  • Lite at $14.99 per user per month.
  • Pro at $24.99 per user per month.
  • Enterprise at $39.99 per user per month.
  • Professional (Team Plan) at $44.99 per user per month.
  • Growing Business (Team Plan) at $124.99 per user per month.
  • Enterprise (Team Plan) at $349.99 per user per month.
    • ClickDesk also offers a Free Plan with limited features.

      Learn more about ClickDesk pricing.

Yes, ClickDesk offers a free plan.

Learn more about ClickDesk pricing.

Yes, ClickDesk provides API.

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ClickDesk Reviews

OVERALL RATING
3.7
Based on 88 Rating(s)
Rating Distribution
  • 42.9 %
  • 44.4 %
  • 6.3 %
  • 1.6 %
  • 4.8 %
SHARE YOUR EXPERIENCE Write a Review
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BeauSource : financesonline.com
(Reviewed on 19 January 2020)
An ingenious communication tool

PROS & CONS

What are the best aspects of this product?

I was able to gain more clients because of the reach this application gives my business. I can talk to them whenever and wherever I want. Not to mention, it is very easy to use.

What aspects are problematic or could work better?

I really can't say anything bad about this application. It is that good.

What specific problems in your company were solved by this product?

Without having to travel long distances, I can easily meet my clients through this application. Also, I was able to reach more people to engage with my business.

Are you a current user of this product?

No

...more
GarrickSource : financesonline.com
(Reviewed on 11 January 2020)
Easiest way to communicate with clients

PROS & CONS

What are the best aspects of this product?

I am in love with how ClickDesk incorporates chat, helpdesk, call, and social commitment in one application. It is a very convenient way to reach out to our clients because of these features.

What aspects are problematic or could work better?

I found it hard to navigate the application at first. It'd be better if there was some kind of tutorial for new users.

What specific problems in your company were solved by this product?

I was able to reach people despite their location.

Are you a current user of this product?

No

...more
TerrySource : financesonline.com
(Reviewed on 28 September 2019)
Fascinating for the price!

PROS & CONS

What are the best aspects of this product?

It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

What aspects are problematic or could work better?

Nothing so far

What specific problems in your company were solved by this product?

Unavailable

Are you a current user of this product?

Yes

...more
BrendanSource : financesonline.com
(Reviewed on 26 September 2019)
I can bet that this is the best live chatting system on the market

PROS & CONS

What are the best aspects of this product?

Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

What aspects are problematic or could work better?

I would prefer a more functional ticketing system, this way it looks too simple.

What specific problems in your company were solved by this product?

Well, live chat support (the best one!), and monitoring of users' activities. We're providing flawless service and 24/7 support. Customers love that!

Are you a current user of this product?

Yes

...more
Franklin BSource : g2crowd.com
(Reviewed on 25 September 2019)
"ClickDesk ingenious video chat tool"

What do you like best?

With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection. It allows you to have conversations with your clients that are out of your city or out of reach. So you can get more users. I find its interface great because it is very simple, beautiful and easy to use, not to mention the registry is the simplest thing in the world. I really like this program.

What do you dislike?

Few bad things I find in this program so it is better not to mention them, it has many more positive than negative aspects. That is why I would give him the best of grades.

Show More
Recommendations to others considering the product:

It met my expectations, it is a program that I will certainly continue to use and will be recommending it to all the people I can. It is easy to use, easy to register. I love

What problems are you solving with the product? What benefits have you realized?

many of my clients are far from me, because before I could not cover so many users. Now I do everything from my computer using ClickDesk. The number of my clients has been increasing considerably.

...more
HannahSource : financesonline.com
(Reviewed on 12 September 2019)
Clickdesk - a single step to an improved helpdesk, efficient live chat, and proper social media management

PROS & CONS

What are the best aspects of this product?

Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

What aspects are problematic or could work better?

The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What specific problems in your company were solved by this product?

We feel more engaged with customers since we have Clickdesk. We are happy to provid support even for random visitors, who arrive on our website with piles of questions and dilemmas (a good way to convert them in customers, if you ask me!). As to our current customers, we are always there to boost their confidence, and to resolve any queries they might have. Furthermore, we've integrated Clickdesk with our other helpdesks and CRMs, meaning we have all customer history at the reach of our fingertips. Collaboration between agents is also amazing-they use the chat to share files instantly, and to consult each other when necessary.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
(Reviewed on 16 July 2019)
"Best Customer Care Tool - ClickDesk"

What do you like best?

I have used ClickDesk for a while now and it's a great customer care tool. It offers great features such as live chat and help desk and all these are amazing. It's easy to use and is affordable.

What do you dislike?

So far everything with ClickDesk is all positive. No regrets

Recommendations to others considering the product:

I highly recommend ClickDesk as a customer support tool

What problems are you solving with the product? What benefits have you realized?

We use ClickDesk as a help desk as well as all our live chat needs. It saves time and make customer care easy.

...more
Source : g2crowd.com
(Reviewed on 18 March 2019)
""Simple to talk with clients ""

What do you like best?

I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable.

What do you dislike?

At first, it is difficult to understand where everything is and how to navigate certain things

Recommendations to others considering the product

Simple and very helpful. Easy to implement-which is great for those who aren’t so technologically savvy

What business problems are you solving with the product? What benefits have you realized?

Correspondence

...more
Source : g2crowd.com
(Reviewed on 11 December 2018)
"Easy "

What do you like best?

Was easy to use. Great way to communicate and send information in office and also to store information for assignments

What do you dislike?

Nothing..................................

What business problems are you solving with the product? What benefits have you realized?

Communication

...more
Source : g2crowd.com
(Reviewed on 09 November 2018)
"Great service"

What do you like best?

answered my questions quickly and efficiently. really reliable

What do you dislike?

so far, the only thing we dislike are the limitations in access on free mode.

What business problems are you solving with the product? What benefits have you realized?

Puts a face to the business and a voice to answering my questions

...more
Read All Reviews

Videos on ClickDesk

ClickDesk : A Wonderful Combo of live chat, help desk, voice chat
ClickDesk : A Wonderful Combo of live chat, help desk, voice chat
How to configure Facebook/Twitter for ClickDesk Live Chat

ClickDesk Screenshots

Pending verification
Pending verification
Pending verification

ClickDesk Slides

3 Steps to Better Customer Service
3 Steps to Better Customer Service

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