Home/Help Desk Software/ClickDesk
Updated on: November 13, 2018
ClickDesk Overview
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ClickDesk

Integrated live chat and help desk software solution
★★★★★
★★★★★
(48 Ratings) Write Review

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites.

ClickDesk Features

ClickDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact Sunnyvale, CA / 855-452-3375
Deployment SaaS/Web/Cloud Category Help Desk Software Live Chat Software

ClickDesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
Free
Free

Free for 10 users

Features

  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$10 /Month
  • $10 /agent/month billed 2 years (33% off)
  • $13 /agent/month billed 1 year (15% off)
  • $15 /agent/month billed Monthly

Features

  • Unlimited Chats
  • 5 Simultaneous chats
  • Complete visitor information
  • Gtalk IM
  • Agent Webchat Panel
  • Chat Transfer
  • Chat Conferencing
  • Unlimited Depts : 3
  • Unlimited Domains : 3
  • Chat History : 3 months
  • Shortcuts and Proactive chats : 5
  • Mobile Ready
  • Social - facebook and twitter
  • Persistent chats
  • Sound Alerts
  • Analytics : Up to 150 visitors
  • Widget Customization
  • Multi Language Support
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Audio Calling
  • Video chat
  • Unlimited Tickets : upto 100 tickets
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • 99.5% Uptime and SSL Security
  • Support : Priority Support, Live Chat support, Email/Ticket support
Pro
$17 /Month
  • $17 /agent/month billed 2 yearly (33% off)
  • $22 /agent/month billed yearly (15% off)
  • $ 25 /agent/month billed Monthly

Features

  • Includes features of Lite plan, plus
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Unlimited Depts
  • Unlimited Domains : 5
  • Chat History : 6 months
  • Unlimited Shortcuts and Proactive chats
  • Analytics : Up to 300 visitors
  • Video chat
  • Unlimited Tickets : Up to 500 tickets
  • Ticket Automation
  • CRM Integration and API
  • Change notification email
  • Phone Support
Enterprise
$27 /Month
  • $27 /agent/month billed 2 years (33% off)
  • $34 /agent/month billed 1 year (15% off)
  • $40 /agent/month billed Monthly

Features

  • Includes features of Pro plan, plus
  • Unlimited Simultaneous chats
  • Unlimited Domains
  • Unlimited Chat History
  • Queuing
  • White Label
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
  • Unlimited Tickets
Professional (Team Plan)
$30 /Month
  • $30 /month billed 2 Years (33% off)
  • $39 /month billed Yearly (15% off)
  • $45 /month billed Monthly

No. of Agents : 4

Features

  • Unlimited Chats
  • Unlimited tickets
  • Chat history : 3 months
  • Analytics and Reports : Basic
  • Advanced Webchat
  • Chat Transfer
  • Unlimited Domains
  • Shortcuts and Proactive chats
  • Mobile Ready
  • Social - facebook amd twitter
  • Keystroke Preview
  • Translate Chats
  • Transfer Files
  • Widget customization
  • Language customization
  • Offline and Prechat form
  • Eye-catchers, offline/online images
  • Browser Phone
  • Video chat
  • Audio Calling
  • Unlimited Tickets
  • Ticket Automation
  • Macros
  • Transfer Ticket
  • Import Tickets
  • Tags
  • Canned Response
  • Periodic chat reports
  • Custom Stats Report
  • SLA Report
  • Chat Transcripts(email)
  • Change notification email
  • 99.5% SLA and SSL encryption
  • Support : Live Chat support, Email/Ticket support
Growing Business (Team Plan)
$84 /Month
  • $84 /agent/month billed 2 Years (33% off)
  • $107 /agent/month billed Yearly (15% off)
  • $125 /agent billed Monthly

No. of Agents : 8 agents

Features

  • Includes features of Professional plan, plus
  • Your Branding
  • Chat History : 6 months
  • Chat Conferencing
  • Priority/Agent Levels
  • Advanced Analytics and Reports
  • CRM Integrations and API
Enterprise (Team Plan)
$234 /Month
  • $234 /agent/month billed 2 Years (33% off)
  • $298 /agent/month billed Yearly (15% off)
  • $350 /agent/month billed Monthly

No. of Agents : 15 agents

Features

  • Includes features of Growing Business plan, plus
  • Chat History : 1 year
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 23/07/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

ClickDesk Reviews

OVERALL RATING
4
Based on 48 Rating(s)
Rating Distribution
  • 37
  • 4
  • 4
  • 2
  • 1
SHARE YOUR EXPERIENCE Write a Review
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Nathan B.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 18 October 2018)
Poor Experience

Pros: Worked ok as chat, but nothing special about it.

Cons: Customer service was pretty miserable, as was trying to reduce the number of agents. A bit dishonest in knowing what has changed or worked + making it look like you are going to be charged to change the plan. User interface was not helpful.

...more
HannahSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 30 September 2018)
Clickdesk - a single step to an improved helpdesk, efficient live chat, and proper social media management

PROS & CONS

What are the best aspects of this product?

Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

What aspects are problematic or could work better?

The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What specific problems in your company were solved by this product?

We feel more engaged with customers since we have Clickdesk. We are happy to provid support even for random visitors, who arrive on our website with piles of questions and dilemmas (a good way to convert them in customers, if you ask me!). As to our current customers, we are always there to boost their confidence, and to resolve any queries they might have. Furthermore, we've integrated Clickdesk with our other helpdesks and CRMs, meaning we have all customer history at the reach of our fingertips. Collaboration between agents is also amazing-they use the chat to share files instantly, and to consult each other when necessary.

Are you a current user of this product?

Yes

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 September 2018)
"Easy to chat with customers "

What do you like best?

I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam.

What do you dislike?

I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit

Recommendations to others considering the product

Have good internet if you plan on switching to this.

What business problems are you solving with the product? What benefits have you realized?

I am solving issues or questions related to products I sell at work. The benefits would be that my customers especially the shy ones would prefer chat instead of phone calls and this really helps them to try to contact us.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 September 2018)
"Great live chat tool!"

What do you like best?

Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended

What do you dislike?

Some settings take a while to understand/get used to

What business problems are you solving with the product? What benefits have you realized?

online talking to one another

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 17 September 2018)
"Click Desk is very useful"

What do you like best?

Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles.

What do you dislike?

For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it.

Recommendations to others considering the product

his is really due for an update. I'd like to know about their video chat

What business problems are you solving with the product? What benefits have you realized?

Excellent live support, no help section unfortunately.

Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience.

...more
CharlesSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 06 September 2018)
Fascinating for the price!

PROS & CONS

What are the best aspects of this product?

It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

What aspects are problematic or could work better?

Nothing so far

What specific problems in your company were solved by this product?

Unavailable

Are you a current user of this product?

Yes

...more
ArthurSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 04 September 2018)
I can bet that this is the best live chatting system on the market

PROS & CONS

What are the best aspects of this product?

Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

What aspects are problematic or could work better?

I would prefer a more functional ticketing system, this way it looks too simple.

What specific problems in your company were solved by this product?

Well, live chat support (the best one!), and monitoring of users' activities. We're providing flawless service and 24/7 support. Customers love that!

Are you a current user of this product?

Yes

...more
Aaron C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 25 July 2018)
Great way for social connections and messaging

Pros: Clickdesk comprehenses all social options that small/medium-size companies require in one location. As complex as this sounds, it does not take excessive time, and it does not need any specialist coding understanding. Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons: A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 July 2018)
"SCAM SCAM SCAM!! NO REFUND POLICY, EVEN WHEN YOU CANCEL YOUR ACCOUNT THEY WILL STILL CHARGE YOU"

What do you like best?

The ease of setting it up and logging in.

What do you dislike?

ClickDesk did NOT work well with GoDaddy and I am quite disappointed. I had cancelled their services on day 1, but yet they told me I had to pay for the whole month anyways, I said ok. I have been charged every month since the cancellation and am not going to be reimbursed for it due to their NO REFUND POLICY

http://www.clickdesk.com/tos.jsp

Recommendations to others considering the product

It does not implement with GoDaddy website builder, do not use.

What business problems are you solving with the product? What benefits have you realized?

None.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 17 July 2018)
"Easy to use. Boring interface"

What do you like best?

It is easy to use. You can see what the customer is searching or looking for, location, etc.

What do you dislike?

The interface is very boring and not attractive at all.

Recommendations to others considering the product

It is a bit simple but really helpfull

What business problems are you solving with the product? What benefits have you realized?

We offer help to people who are searching something on our website

...more
Read All Reviews

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Videos on ClickDesk Youtube Official Channel

ClickDesk Screenshots

ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk screenshot: Themes can be customized to match branding
ClickDesk screenshot: Social toolbar for Facebook and Twitter
ClickDesk screenshot: Voice chat options
ClickDesk screenshot: Help desk ticket management
ClickDesk screenshot: Live chat interface
ClickDesk screenshot: 2-way video chat can be used as a support option
ClickDesk screenshot: Geolocation helps agents to identify where a customer is
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk Demo - ClickDesk
ClickDesk screenshot: Themes can be customized to match branding
ClickDesk screenshot: Social toolbar for Facebook and Twitter
ClickDesk screenshot: Voice chat options
ClickDesk screenshot: Help desk ticket management
ClickDesk screenshot: Live chat interface
ClickDesk screenshot: 2-way video chat can be used as a support option
ClickDesk screenshot: Geolocation helps agents to identify where a customer is

ClickDesk Slides

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3 Steps to Better Customer Service

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