PROS & CONS
What are the best aspects of this product?
Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?
What aspects are problematic or could work better?
I would prefer a more functional ticketing system, this way it looks too simple.
What specific problems in your company were solved by this product?
Well, live chat support (the best one!), and monitoring of users' activities. We're providing flawless service and 24/7 support. Customers love that!
Are you a current user of this product?