Home/Glossary/Shortcut Messages
Updated on: October 20, 2021

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What is Shortcut Messages?

Shortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.

Software with Shortcut Messages

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.3
98 4.2
97 4
95 4.3
94 4.1
93 4.4
93 4.3
93 4.2
93 4.4
93 4.5

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