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Front

Easy and fast help desk software

(1,035 Ratings) Write Review

What is Front and how does it work? Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

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Front Awards

Front Features Show All Features

Help Desk Features

Incident ManagementIncident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.
Social Media IntegrationSocial media integration is a marketing technique that allows you to use social media platforms to supplement your current branding and marketing strategies. By providing ways for your customers to connect or exchange information about your website and social media on different social networks, social media integration helps foster brand recognition and enhances the reach of your marketing campaigns.
Multi-Channel CommunicationMulti-channel communication simply means communicating with customers via multiple channels such as print, SMS, e-mail, web portals, and mobile applications. From an internal management perspective, multi-channel communication involves sending out material and information via multiple channels.
Macros (Templated Responses)You can use macros to avoid performing repetitive actions. For example, macros enable you to create templates with attachments so that you don't have to remember to include a specific file every time you write a specific type of message. You should add information to the message body and fill in the Bcc, Cc, and Subject email fields.
Document StorageThe act of storing a document, usually a digital document, in a document management system (DMS) is known as document storage. We now use electronic storage instead of filing cabinets. It conserves both space and time. When a document is saved, it is often tagged with a collection of metadata to identify it as belonging to a certain category or classification. Then it's saved as a digital file.
Customizable BrandingBrands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.
Ticket ManagementThe method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
Surveys & FeedbackSurveys and feedback are a type of research methodologies that involve gathering data from a predetermined group of people in order to obtain information and insights into a variety of topics. They can serve a variety of purposes depending on the methods used.
Known Issue ManagementKnown issue management is the process of resolving known issues within the project. Problems with employees or vendors, technological glitches, and supply shortages can all wreak havoc on your project. If the problem isn't fixed, you risk causing needless friction, delays, or even failure to meet the deadline.
Knowledge BaseA knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.
Contract (SLA Management)Contract management (or SLA management) software is a digital tool (or collection of tools) that aids in the creation, storage, and retrieval of legal agreements and data. Contract management improves the efficiency of the whole contracting process. As a result, contract delivery times are faster and more reliable, and clients are happier.
Automated RoutingAutomated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
Alerts (Escalation)Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
Self Service PortalA self-service portal is a website that offers information and resources to help users find answers and resolve their issues. The job of any self-service portal is to help users address common needs efficiently and without outside help.
Live ChatLive chat is a medium that allows the employees to interact with website visitors or with each other in real-time. It can be either text, voice, or video-based chat that team members can use to get in touch with each other to discuss or resolve any ongoing issues.
Community ForumsA community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.

Collaboration Features

Group CalendarsYou can view several calendars at the same time with a group calendar. When planning a team meeting, for example, a group calendar is useful because it shows the availability of team members and conference rooms.
Discussion BoardsA discussion board is an internet application for conducting online discussions. Web forums, message boards, internet forums, community forums, discussion groups, bulletin boards, and simply forums are all terms used to describe discussion boards.
Cooperative WritingCooperative writing involves two or more people working together to produce a written document. Also known as collaborative writing or group writing, cooperative writing is an important part of the business world, and many types of business and technical writing depend on the efforts of collaborative writing teams.
Chat (Messaging)Chat is the process of talking, connecting, and/or exchanging messages over the internet. It involves two or more people communicating through a chat-enabled service or software. Chat can be delivered via the Internet using email, verbal, audio, video, or audio-visual (A/V) communication.
BrainstormingBrainstorming is a technique used by design teams to generate ideas for solving specific design problems. Teams address a problem using "How Can We" questions under regulated conditions and in a free-thinking atmosphere. They generate a large number of ideas and link them to find possible solutions.
Content ManagementThe end-to-end process of sourcing, designing, handling, and distributing content is referred to as content management. It refers to a set of procedures and technologies that facilitate the collection, management, and transmission of knowledge in any format or medium. This information is more precisely referred to as digital content or simply content when it is stored and accessed via computers.
Task ManagementTask management is the method of tracking the progress of your project's activities from start to finish. This entails constantly making choices for your tasks in order to accommodate adjustments that might arise in real-time, with the end goal of completing your tasks successfully.
Project ManagementProject management is the use of procedures, strategies, expertise, knowledge, and experience to meet particular project goals within agreed-upon guidelines while adhering to project approval requirements. Final deliverables are limited by a finite timeframe and budget in project management.
Contact ManagementThe process of storing, organizing, and monitoring information about your clients, prospects, and sales leads is known as contact management. In its most simple form, an address book or an Excel or Google spreadsheet with entries for all of the people with whom you do business can be used to handle your contact details. Many companies, on the other hand, prefer to use advanced contact management software. This is particularly useful if you have a large number of contacts to keep track of or several people who need access to the information.
Document ManagementDocument management, also known as Document Management Systems (DMS), is the process of storing, managing, and tracking electronic records and electronic images of paper-based/material collected by a document scanner using a computer device and software. Document management is the process used by organizations to store, manage, and track electronic documents.
Version ControlThe process of monitoring and handling changes to software code is known as version control, also known as source control. Version control systems are automated tools that aid software development teams in managing source code changes over time. Version control systems help software teams operate quicker and smarter as development environments have accelerated.
Synchronous EditingSynchronous editing is the type of editing where users can edit the same document at the same time, and the changes are also reflected in the document in real-time.
Audio Video ConferencingThis is a wide category of online software that includes everything from free one-to-one audio conferencing to more advanced and expensive tools that allow multiple sites with entire classes to participate in video and audio conferencing.

Front Technical details

Support	Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, California
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Official Website	https://frontapp.com/
Deployment		Category	Help Desk Software Collaboration Software

Front Pricing

Pricing ModelFree Trial , Subscription , Quotation Based

Starter

$19 /User/Month

billed Yearly

For growing businesses with under 10 teammates that need a shared view of conversations

Feature

Teams of up to 10
Connect unlimited email, SMS, and social media accounts to Front
Assign, comment, and @mention
Enable most integrations (except CRM, Voice) and build your own
Use basic rule templates to move, tag, and archive messages

Prime

$49 /User/Month

billed Yearly

For professional teams up to 50 teammates looking to scale and optimize customer communication

Features

Includes features of Starter plan, plus
Teams of up to 50
Enable any integration
Build custom rules
Automate workflows with SLAs and advanced workflow templates
Measure response times, inbox volume, and trends with analytics

Enterprise

Custom

For large-scale organizations that require streamlined administration and centralized controls

Features

Includes features of Prime plan, plus
Teams of any size
Streamline administration with centralized controls
SAML-based single sign on (SSO)
Designated account team
Tailored onboarding services

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Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Front pricing.

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Front Reviews

OVERALL RATING 4.6 Based on 1,035 Rating(s)

Rating Distribution

Excellent 82.1 %
Very Good 16.3 %
Average 1.1 %
Poor 0.1 %
Terrible 0.5 %

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Videos on Front

How Front Chat Brings Real-Time Communication into your Inbox

Introducing Front Chat

Quick Demo – Front for Logistics

Front Screenshots

Conversations

Front FAQs

Q. What is Front used for?

Front is Help Desk Software. Front offers the following functionalities:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Document Storage
Customizable Branding
Ticket Management
Surveys & Feedback
Known Issue Management
Knowledge Base
Contract (SLA Management)
Automated Routing
Alerts (Escalation)
Self Service Portal
Live Chat

Learn more about Front features.

Q. What are the top alternatives for Front?

Here`s a list of the best alternatives for Front:

Q. Does Front provide API?

Yes, Front provides API.

Articles on Front

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Thought Leadership Top SaaS Case Study Examples to Learn from in 2022 Software as a service or SaaS refers to the method of delivering applications over the internet as... read more

SaaS Weekly Roundup SaaS weekly roundup #46: Squarespace and Gumroad introduce memberships, funding announcements, and more This week, we’ve got a ton of interesting things for you, right from membership-related... read more

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