Front Pricing, Reviews and Features (April 2024)

About Front

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $19.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%
Reviews

89%
Momentum

80%
Popularity

91%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Front Awards

# 2 Fastest Growing Software Help Desk Software
Q2 2024

# 6 Most Popular Software Help Desk Software
Q2 2024

# 3 Most Worthy Help Desk Software
Q3 2019

# 6 Highly Rated Help Desk Software
Q3 2019

# 5 Fastest Growing Help Desk Software
Q3 2019

# 4 Most Popular Help Desk Software
Q3 2019

# 3 Most Searched Help Desk Software
Q3 2019

Front Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read More

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Collaboration Features

Group Calendars

Helps the user to stay updated and alert with upcoming deadlines, important events, dates, etc

Discussion Boards

Provides a virtual discussion site where team members can interact through posted messages or by leaving comments

Cooperative Writing

Allows multiple people work on creating or editing a document

Chat (Messaging)

Allows users to collaborate better by exchanging views and collect information through chatting or texting

Brainstorming

Allows team members and others coming together to encourage new idea/solution generation within a group

Content Management

Helps you to create and customize your contents to make user and SEO friendly

Task Management

Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Version Control

It gives the team the ability to recall specific versions of a document, code, content, file, or folder that records changes over time.

Synchronous Editing

Allow users to edit the same document at the same time on a simultaneous basis

Audio Video Conferencing

Helps in conducting audio and or video conferencing to allow better discussion and exchange of ideas

Front Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Starter $19.00 $19.00 per user / month

$19 per User per Month billed Yearly

For smaller teams looking to bring customer support workflows into one place

Feature

Omnichannel shared inboxes
Team collaboration on customer messages
Included knowledge base and website live chat
Access to most 3rd-party integrations

Growth $59.00 $59.00 per user / month

$59 per User per Month billed Yearly

Minimum 2 seats

For teams looking to streamline support workflows and improve performance

Features

Omnichannel shared inboxes
Real-time collaboration features
Up to 20 rules to automate workflows
Analytics on team performance, customer satisfaction, SLAs and more
Built-in knowledge base, live chat with chatbots, and 50+ integrations

Scale $99.00 $99.00 per user / month

$99 per User per Month billed Yearly

Minimum 20 seats

For teams that need total workflow flexibility and advanced user management

Features

Includes features of Growth plan, plus
Multiple workspaces for distinct teams
User management with SSO, SCIM provisioning, and custom permissions
No-code dynamic objects to connect backend systems and up to 200 rules
Analytics by customer from your CRM
Onboarding and solution design

Premier $229.00 $229.00 per user / month

$229 per User per Month billed Yearly

For teams looking for professional services and partnership to meet enterprise needs

Features

Includes features of Scale plan, plus
Highest usage caps across all features
Additional success services including Premier Onboarding
Custom Build Hours including API advisory and integration development
Video conferencing support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Front Pricing.

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Front Reviews

User Rating

4.7/5 (Based on 2,442 Ratings)

Ratings Distribution

Excellent
77%
Very Good
18.6%
Average
2.6%
Poor
1.2%
Terrible
0.7%

Do You Use Front?

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Review Summary

Users generally appreciate Front's user-friendly interface and intuitive design, praising its ability to streamline communication and improve productivity. They find it particularly useful for organizing emails, managing multiple accounts, and facilitating team collaboration. However, some users have reported occasional technical glitches and limited customization options. Additionally, concerns have been raised regarding the pricing structure, with some users suggesting that it may not be suitable for smaller teams or individual users.