Home/Help Desk Software/Front
Updated on: November 13, 2018
Front Overview
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Front

Easy and fast help desk software
★★★★★
★★★★★
(155 Ratings) Write Review

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.

Front Features

Front Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Help Desk Software Collaboration Software

Front Pricing

Pricing ModelFree Trial , Subscription
Basic
$15 /User/Month

$15/user/month billed yearly or $19/user/month billed monthly.

Feature

  • 1 channel
  • 1 integration
  • Assign, comment and mention
  • Collision detection
  • Canned responses
Premium
$29 /User/Month

$29/user/month billed yearly or $34/user/month billed monthly.

Features

  • Includes features of Basic plan, plus
  • 15 channels
  • Unlimited integrations
  • Email Sequences
  • Automated rules
  • Analytics and reports
  • API/Plugins
Enterprise
$59 /User/Month

$59/user/month billed yearly or $69/user/month billed monthly.

Features

  • Includes features of Premium plan, plus
  • 100 team channels
  • Teams and permissions
  • IP access restrictions
  • SAML single sign-on (SSO)
  • Salesforce integration
  • Support and training
Add-on
$11 /Month

$11/user/month billed yearly or $14/user/monthh billed monthly

Website chat powered by Front

  • Custom brand color and logo
  • Email capture form
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 29/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Front Reviews

OVERALL RATING
4.6
Based on 155 Rating(s)
Rating Distribution
  • 146
  • 7
  • 1
  • 1
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 October 2018)
"Excellent and well polished Shared Email Solution"

What do you like best?

Front has an excellent tool set built under the hood. From email tracking, accountability, team collaboration, collision detection and a strong rule engine that allows you to automated your email workflow. The UI is well designed and easy to adopt. The support is superb and you can communicate within the Front app via chat for quick support without having to send an email or call. They also have an online road map and implement changes frequently to improve the software.

What do you dislike?

Their pricing was nearly 80% higher than comparable platforms even when offered a annual discount. But more importantly was the search feature. It didn't always seek everything in ALL FOLDERS which was a pain considering we dig through archived emails Frequently for reference. Though I am sure this has been corrected.

Recommendations to others considering the product

Front has some expensive overhead so the pricing much higher than. They offer great features and solve the problems of shared inboxes for companies and teams. Their UI is easy to adopt even for those who don't like change or not up to speed with modern software design. Outside of price, we likely would have chose Front over a competitor.

What business problems are you solving with the product? What benefits have you realized?

Front allows us to manage shared inboxes in a platform that feels familiar. We have multiple business emails to support returns, general inquiries, orders and more. Our agents are trained to manage any of those inquiries. So we needed a platform that allowed our agents to manage these boxes independently while sharing changes, collaborating on single inquiries, and tracking accountability. Front has solved all of these problems for us in a sleek UI that has really improved our operations.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 26 October 2018)
"Excellent and well polished Shared Email Solution"

What do you like best?

Front has an excellent tool set built under the hood. From email tracking, accountability, team collaboration, collision detection and a strong rule engine that allows you to automated your email workflow. The UI is well designed and easy to adopt. The support is superb and you can communicate within the Front app via chat for quick support without having to send an email or call. They also have an online road map and implement changes frequently to improve the software.

What do you dislike?

Their pricing was nearly 80% higher than comparable platforms even when offered a annual discount. But more importantly was the search feature. It didn't always seek everything in ALL FOLDERS which was a pain considering we dig through archived emails Frequently for reference. Though I am sure this has been corrected.

Recommendations to others considering the product

Front has some expensive overhead so the pricing much higher than. They offer great features and solve the problems of shared inboxes for companies and teams. Their UI is easy to adopt even for those who don't like change or not up to speed with modern software design. Outside of price, we likely would have chose Front over a competitor.

What business problems are you solving with the product? What benefits have you realized?

Front allows us to manage shared inboxes in a platform that feels familiar. We have multiple business emails to support returns, general inquiries, orders and more. Our agents are trained to manage any of those inquiries. So we needed a platform that allowed our agents to manage these boxes independently while sharing changes, collaborating on single inquiries, and tracking accountability. Front has solved all of these problems for us in a sleek UI that has really improved our operations.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 21 October 2018)
"Mantiene el intercambio verbal y la ayuda del cliente de forma no pública y sin problemas."

What do you like best?

Usamos Slack, Chatra, Google Drive y Gmail. También han hecho que sea muy fácil usar plantillas pre-almacenadas para respuestas más rápidas. La interfaz de Internet o computadora es sobresaliente. No sabemos qué haríamos sin eso. Sabemos cómo sobrevivimos antes de eso Cambiamos a Front desde Help Scout, y creo que es una experiencia mucho más agradable

What do you dislike?

Así que esto se convertirá en un disgusto porque no me gusta algo en línea con esta evaluación. El proyecto de intercambio verbal, en misiva, deberíamos asignarlo a un conjunto, incluso aquí mismo, el mejor individuo hasta el momento. Tienen una hoja de ruta clara y no tengo ninguna duda en aplicar el software. Nuestro caso de uso es mayor para el intercambio verbal de mensajes breves. las integraciones de intercomunicación y holgura de la instancia nos ayudarían a centralizar todos los métodos de toma de decisiones

Recommendations to others considering the product

Siempre estamos buscando visibilidad en toda la empresa comercial de todas las comunicaciones que vienen en el curso, se puede obtener un proveedor de correo electrónico satisfactorio, en particular para los correos electrónicos de las instituciones. Se necesita un poco de tiempo para acostumbrarse porque es un paradigma especial, pero es mucho más alto. Es una empresa de primera categoría y, de manera significativa, una aplicación de correo electrónico de primera clase para el consumidor.

What business problems are you solving with the product? What benefits have you realized?

Antes de Front, usábamos Mail 1 La recepción de nuestra empresa comercial que administra todas las bandejas de entrada, twitter, fb, teléfono o contestador. Ahora, tenemos las tremendas funciones de envío, archivo y repetición, que nos permiten realizar un seguimiento sin problemas con los clientes. Nunca olvides unos cuantos correos perdidos 2

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 October 2018)
"Producto impresionante"

What do you like best?

Me encanta poder etiquetar a los usuarios en lugar de enviar correos electrónicos directamente. Es lo placentero de los accesos directos de gmail, busca una colaboración extra poderosa, integraciones, creación de conversiones o algo así como una asignación en el dispositivo externo Asana. Gestionar mis correos electrónicos, asignar correos electrónicos al cuerpo de trabajadores y respuestas almacenadas. Un equipo de productos receptivo que está construyendo una herramienta excelente para grupos que desean proporcionar acceso al contacto y conciencia del cliente sobre sus deseos.

What do you dislike?

Además, las etiquetas no se sincronizan a la perfección También las etiquetas no se sincronizan a la perfección No hay manera de "megastar" conversaciones Los guiones dentro del rango van a arruinar la búsqueda. El intercomunicador, como una instancia, hace todo el frente, además de un montón más, y podría ser barato para el máximo.

Recommendations to others considering the product

Los mensajes enlatados son de color verde para aplicar y con la totalidad saliendo de Front, es un dispositivo maravilloso que vigilar. Front nos permite a bordo de nuevos colaboradores del equipo más rápido, delegar el trabajo a los pasantes y, sin embargo, tener supervisión para estudiar y enviar sus correos electrónicos. y una mayor división de nuestras comunicaciones por lo que atacaremos nuestras bandejas de entrada a través de un canal. Trabaje con sus grupos de logros para establecer reglas y un uso moderno Servicio al cliente privado y eficiente. La comunicación es tan directa y verde porque siempre ha sido

What business problems are you solving with the product? What benefits have you realized?

Pero la aplicación se está abriendo camino rápidamente entre la tripulación y los humanos. Dirijo una empresa de cosmetología. Administramos la mayor parte de nuestro servicio al cliente mediante Smooch y Front, comunicándonos con nuestros clientes. Nos comunicamos con doctores y clientes para tratar sus deseos de atención médica como una farmacia

...more
TinaSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 10 October 2018)
Helps make email delegation in the team much easier

PROS & CONS

What are the best aspects of this product?

Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.

What aspects are problematic or could work better?

I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts

What specific problems in your company were solved by this product?

We have customers contacting us from all angles and they don't want new communication channels. They love their email, so that's where we help them. With Front we can channel them all into our system and delegate them to a team member simply and easily.

Are you a current user of this product?

Yes

...more
MelissaSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 02 October 2018)
Simple and efficient tool for managing personal and professional emails

PROS & CONS

What are the best aspects of this product?

I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally.

What aspects are problematic or could work better?

To be honest I have nothing negative to say so far, I've been happy with the product and still am.

What specific problems in your company were solved by this product?

Thanks to this tool, I no longer forget some lost emails. I am also able to offload tasks a lot more easily than before, yet keeping track of things that get done.

Are you a current user of this product?

Yes

...more
Mike S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 29 September 2018)
Best email app out there

Pros: Easy set-up, great usability and finally a good way to work on emails together.

Cons: Nothing about the Front email software. The Front chat software could use some optimization I guess. For example: I don't think the messages in the Front app are clear wether it's an email or chat. While chat is more urgent than responding to an email, it would be better if these two are more separated from each other.

Overall: Really, really good!

...more
MinnieSource : financesonline.com
★★★★★
★★★★★
(Reviewed on 06 September 2018)
A scalable system that lets us lets us manage every email scenario in just one platform

PROS & CONS

What are the best aspects of this product?

I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap!

What aspects are problematic or could work better?

TThey do not have a proper iPhone app, although it is coming out soon. I also can't properly keep track of internal messages sent to me about specific emails. Although the way messages are formatted to be in line with e-mails is superb, I wish that I could see all new internal messages in the same way Wrike does with their messaging system and how it related to tasks. I also feel that email search could be more intuitive and simple.

What specific problems in your company were solved by this product?

It has provided us a scalable email system. At the same time, onboarding is much easier since we don't have to train people on multiple email related platforms. Our team gets to respond to emails quicker. We can't imagine going back to what we were doing before now that we are using this platform.

Are you a current user of this product?

Yes

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 30 August 2018)
Management software linked to the emails

Pros: First, as I have tried several task management softwares, I appreciate how this tool allowed me to integrate the data that I already have in other softwares. Secondly, the functions available even through the emails are super useful.

Cons: The software overall works correctly, the only problem I might say is that it is expensive compared to what other free software offer.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 28 August 2018)
"Helpful but can be overwhelming"

What do you like best?

Front provides seamless integration of instant messaging with email and easy archive features. “Tagging” someone on front is the best part! Essentially, it’s like tagging someone on a Facebook post, but you do it at the bottom of an email thread. This saves your inbox being filled with forwarded emails and having to sift thru old conversations.

What do you dislike?

Front gives you lots and lots of inboxes. Including access to team inboxes that don’t apply to you. This can be overwhelming, as there’s no way to hide these other inboxes in your sidebar. Additionally, your own inbox is divided into two: an inbox with your name and an inbox with conversations “assigned to you.” Sometimes, it is hard to predict which emails go to which inbox.

What business problems are you solving with the product? What benefits have you realized?

Contact with customers and colleagues is efficient and simplified, but I wish there was an easier way to change in settings, or know, which emails go to your inbox (of your name) and which are assigned to you.

...more
Read All Reviews

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Videos on Front Youtube Official Channel

Front Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
Front Demo - Front - Salesforce integration
Front Demo - Front - Mobile
Front Demo - Front Analytics
Front Demo - Front App
Meet Front
Front screenshot: Direct mention teammates to internally discuss messages and leave comments
Front screenshot: Android mobile app to respond on the go
Front screenshot: iOS mobile app to respond on the go
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Front Demo - Front - Salesforce integration
Front Demo - Front - Mobile
Front Demo - Front Analytics
Front Demo - Front App
Meet Front
Front screenshot: Direct mention teammates to internally discuss messages and leave comments
Front screenshot: Android mobile app to respond on the go
Front screenshot: iOS mobile app to respond on the go

Front Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com