Home/Help Desk Software/Help Scout
Updated on: May 25, 2022

What is Help Scout ?

Official Website
Help Scout - Help Desk Software
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Scout

Keep your customers happy with the integrated service tool
(741 Ratings) Write Review

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.

Help Scout Awards

Help Scout Features Show All Features

Help Scout Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Help Scout Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Standard
$20 /User/Month
Billed Yearly

Intuitive, world-class support tools for growing teams

Features

  • 2 Mailboxes, 1 Docs site
  • Up to 25 users
  • Live Chat
  • In-app Messaging (Based upon the Number of Proactive Messages, the pricing plan varies)
  • Beacon help widget
  • Custom reports​​
  • Automated workflows
  • Customer properties
  • API and 50+ integrations
Plus
$35 /User/Month
Billed Yearly

Advanced collaboration and organization for rapid growth

Features

  • Includes features of Standard plan, plus
  • 5 Mailboxes, 2 Docs sites
  • Custom Fields
  • Teams
  • Advanced permissions
  • Unlimited reporting history
  • Advanced API access​​
  • Salesforce, Jira, HubSpot apps
  • HIPAA compliance (Add-on)
  • Enterprise security (Add-on)
Company
$60 /User/Month

billed Yearly

Personalized service and enterprise security for large teams

Features

  • Includes features of Plus plan, plus
  • Unlimited Mailboxes
  • Unlimited Docs sites
  • Enterprise security
  • HIPAA compliance
  • API rate limit increase​​
  • Concierge onboarding service
  • Dedicated account manager
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Disclaimer: The pricing details were last updated on 11/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Help Scout pricing.

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Help Scout Reviews

OVERALL RATING
4.4
Based on 741 Rating(s)
Rating Distribution
  • 67.1 %
  • 25.5 %
  • 4.9 %
  • 1.9 %
  • 2.1 %
SHARE YOUR EXPERIENCE Write a Review
Read All Reviews

Videos on Help Scout

Help Scout Help Desk Demo
Help Scout Help Desk Demo
Help Scout Plus: Teams
Introducing HelpU

Help Scout Screenshots

Conversation Report
Profile
Jira Sidebar
Jira Conversations
Customer Support
Inbox
Conversation Report
Conversation Report
Profile
Jira Sidebar
Jira Conversations
Customer Support
Inbox

Help Scout FAQs

Help Scout is Help Desk Software. Help Scout offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Help Scout features.

Yes, Help Scout provides API.

Customers

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Efficient App
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GrowSurf
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Threadless
Threadless

Help Scout Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com