Home/Glossary/Help Desk Software/Knowledge Base
Updated on: July 7, 2022

Contents

What is Knowledge Base?

A knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.

Software with Knowledge Base

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.4
97 4.5
96 4.7
95 4.4
95 4.4
95 4.3
94 4.4
93 4
93 3.8
92 4.6

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