What is Knowledge Base?

Related Categories

Related Features

A knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.

Software with Knowledge Base

PRODUCT NAME	SW SCORE(OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Help Scout	98	4.5
Zoho Desk	96	4.5
Freshdesk	96	4.5
SysAid	95	4.5
LiveAgent	94	4.7
Jitbit Helpdesk	93	4.4
TeamSupport	93	4.4
osTicket	92	4.4
Front	92	4.7
Kayako	92	3.8

Related Features

Alerts (Escalation)

Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.

Automated Routing

Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.

Customizable Branding

Brands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.

View all features

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

Give us a shout

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed

Related Topics

Related Categories

Related Features

Software with Knowledge Base

Related Features

Alerts (Escalation)

Automated Routing

Customizable Branding

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers