Home/Glossary/Help Desk Software/Knowledge BaseUpdated on: February 27, 2024

Contents

What is Knowledge Base?

A knowledge base is an online library of information about a product, service, agency, or subject that can be accessed at any time. Answers to commonly asked questions, how-to guides, and troubleshooting instructions are usually included in this published set of documentation. Its goal is to make it simple for people to solve problems without having to ask for assistance.

Software with Knowledge Base

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
SysAid 98 4.4
Zoho Desk 98 4.4
Freshdesk 98 4
LiveAgent 97 4.6
Help Scout 97 4.3
TeamSupport 96 4.4
osTicket 96 4.3
Jitbit Helpdesk 95 4.4
Gorgias 95 4.3
Kustomer 94 4.2

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