Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
Freshdesk
|
98 | 4.6 |
Help Scout
|
97 | 4.5 |
Zoho Desk
|
96 | 4.5 |
Front
|
95 | 4.7 |
SysAid
|
95 | 4.5 |
LiveAgent
|
95 | 4.7 |
TeamSupport
|
94 | 4.4 |
Gorgias
|
94 | 4.7 |
Jitbit Helpdesk
|
93 | 4.4 |
osTicket
|
93 | 4.4 |
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