What is Automated Routing?

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Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.

Software with Automated Routing

PRODUCT NAME	SW SCORE(OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Help Scout	98	4.8
Freshdesk	98	4.7
SysAid	97	4.5
Zoho Desk	96	4.4
Jitbit Helpdesk	96	4.4
Gorgias	96	4.7
Gladly	95	4.8
Front	95	4.2
Kustomer	94	4.4
osTicket	94	4.9

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Customizable Branding

Brands allow consumers to personalize both packaging and product. By allowing buyers to customize flavor, food form and even the actual packing design of products, brands are putting more power than ever before into the hands of the consumer, ultimately trusting them to create a meaningful experience.

Community Forums

A community forum is an online platform provided by a company or a brand where members, consumers, and fans can come together to ask questions, receive peer-to-peer support, discuss brand preferences, and form social connections.

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What is Automated Routing?

Related Topics

Related Categories

Related Features

Software with Automated Routing

Related Features

Alerts (Escalation)

Customizable Branding

Community Forums

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers