Home/Glossary/Help Desk Software/Automated RoutingUpdated on: April 14, 2024

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What is Automated Routing?

Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.

Software with Automated Routing

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
Freshdesk 98 4.5
Help Scout 98 4.5
Zoho Desk 97 4.5
SysAid 97 4.7
LiveAgent 96 4.7
Front 95 4.8
TeamSupport 95 4.5
Jitbit Helpdesk 94 4.4
osTicket 94 4.5
Gorgias 93 4.6

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