Home/Glossary/Help Desk Software/Automated Routing
Updated on: October 20, 2021

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What is Automated Routing?

Automated routing guides customers to appropriate resources based on their current needs. Since customers expect prompt and efficient service when they call, getting the right resource to them at the right time is critical to achieving business goals.

Software with Automated Routing

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.7
98 4.3
98 4.2
97 4.4
97 4.5
96 4.5
95 4.4
95 3.5
94 4.6
94 4.4

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