Home/Help Desk Software/Freshdesk
Updated on: November 12, 2019
What is Freshdesk ?
Freshdesk - Help Desk Software : SaaSworthy.com
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Redefining your customer support
(377 Ratings) Write Review

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

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Freshdesk Features Show All Features

Freshdesk Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Freshdesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshdesk cost ?
The pricing for Freshdesk starts at $19.0 per user per month. Freshdesk has 4 different plans such as - Blossom at $19.0 per user per month, Garden at $35.0 per user per month, Estate at $65.0 per user per month and Forest at $125.0 per user per month. Freshdesk also offers a Free Plan with limited features.

For getting started


  • Free for Unlimited Agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Omnichannel : + $0 per Agent per month (Convert calls to tickets in Freshdesk)

All the Plans includes these Features

  • Field Service Management : $29 per field technician per month
    • Manage field teams
    • Track appointments
    • Monitor metric
  • 24 x 7 email support
  • 24 x 5 phone and chat support
$15 /User/Month
Billed Yearly

Perfect for small teams


  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
  • Omnichannel : + $0 per Agent per Month (Manage chats and calls within Freshdesk)
  • Includes features of All Plan
$29 /User/Month
Billed Yearly

Ideal for growing teams


  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
  • Omnichannel : + $10 per Agent per Month
  • Embedded Chat FAQs
  • Triggered messages
  • IVR
  • Call masking
  • Includes features of All Plan
$49 /User/Month
Billed Yearly

Best value for large teams


  • Includes features of Garden plan, plus
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • Omnichannel : +$20 per Agent per Month
  • In-app chat campaigns
  • Smart call escalations
  • Call barging and monitoring
  • Includes features of All Plan
$109 /User/Month
Billed Yearly

Made for enterprises


  • Includes features of Estate plan, plus
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
  • Omnichannel : Free
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday routing for phone calls
  • Includes features of All Plan
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Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshdesk Reviews

Based on 377 Rating(s)
Rating Distribution
  • 170
  • 51
  • 40
  • 116
  • 0
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renesolisSource : itunes.apple.com
(Reviewed on 05 November 2019)
University IT support platform ๐Ÿ‘๐Ÿ‘๐Ÿ‘

Using since 2017 with Computer support IT for 450+, 8 buildings, thanks you.

jorge pattersonSource : play.google.com
(Reviewed on 05 November 2019)

this is pretty good. do my job.

Abbas AliSource : play.google.com
(Reviewed on 05 November 2019)

Good App from ticket creation...

E M 007Source : play.google.com
(Reviewed on 03 November 2019)

Hi sir

Bjorn76Source : itunes.apple.com
(Reviewed on 02 November 2019)
Out of control spam

Out of control russian spam. Even if turning off all the notifications in the app they still pile in every few seconds.

Bro WolfSource : play.google.com
(Reviewed on 01 November 2019)

Best free helpdesk

Gustavo2016Source : itunes.apple.com
(Reviewed on 01 November 2019)
Improving but still spam

Thank for continuing to improve the app but Iโ€™m still receiving spam tickets and users. I really wish there was an option to turn off / disable the help@#####.freshdesk.com since itโ€™s not being used or whitelist addresses

sazzad ahmedSource : play.google.com
(Reviewed on 01 November 2019)

Grate apps

Kjetil KvalbeinSource : play.google.com
(Reviewed on 31 October 2019)

5 stars if the app could change the sort order of the ticket conversations (newest on top). Basically it could just follow the sort setting that is set on the FreshDesk user on the web version.

Yaritza CorujoSource : play.google.com
(Reviewed on 31 October 2019)

Excelent app.

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Videos on Freshdesk Youtube Official Channel

How to set up Feedback Widget in Freshdesk Mint
Webinar: Freshdesk Automations

Freshdesk Screenshots

Capterra : Screenshots
Multichannel helpdesk software Screenshot
Capterra : Screenshots
Multichannel helpdesk software Screenshot

Download white papers and ebooks on Freshdesk View All Downloads

by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
read more