Home/Help Desk Software/Freshdesk
Updated on: September 21, 2019
What is Freshdesk ?
Freshdesk - Help Desk Software : SaaSworthy.com
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Freshdesk

Redefining your customer support
(1,328 Ratings) Write Review

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

Freshdesk Features Show All Features

Freshdesk Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Freshdesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshdesk cost ?
The pricing for Freshdesk starts at $19.0 per user per month. Freshdesk has 4 different plans such as - Blossom at $19.0 per user per month, Garden at $35.0 per user per month, Estate at $65.0 per user per month and Forest at $125.0 per user per month. Freshdesk also offers a Free Plan with limited features.
MONTHLY YEARLY
Sprout
Free

For getting started

Features

  • Free for Unlimited Agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Omnichannel : + $0 per Agent per month (Convert calls to tickets in Freshdesk)

All the Plans includes these Features

  • Field Service Management : $29 per field technician per month
    • Manage field teams
    • Track appointments
    • Monitor metric
  • 24 x 7 email support
  • 24 x 5 phone and chat support
Blossom
$15 /User/Month
Billed Yearly

Perfect for small teams

Features

  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
  • Omnichannel : + $0 per Agent per Month (Manage chats and calls within Freshdesk)
  • Includes features of All Plan
Garden
$29 /User/Month
Billed Yearly

Ideal for growing teams

Features

  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
  • Omnichannel : + $10 per Agent per Month
  • Embedded Chat FAQs
  • Triggered messages
  • IVR
  • Call masking
  • Includes features of All Plan
Estate
$49 /User/Month
Billed Yearly

Best value for large teams

Features

  • Includes features of Garden plan, plus
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • Omnichannel : +$20 per Agent per Month
  • In-app chat campaigns
  • Smart call escalations
  • Call barging and monitoring
  • Includes features of All Plan
Forest
$109 /User/Month
Billed Yearly

Made for enterprises

Features

  • Includes features of Estate plan, plus
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
  • Omnichannel : Free
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday routing for phone calls
  • Includes features of All Plan
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Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshdesk Reviews

OVERALL RATING
4.6
Based on 1,328 Rating(s)
Rating Distribution
  • 1264
  • 53
  • 8
  • 3
  • 0
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Tejaswi CSource : play.google.com
(Reviewed on 20 August 2019)

The application delivers whats promised. But there is a certain bug that I would like bring it to the attention of development team. Where would I contact them!

...more
Julie SueanneSource : play.google.com
(Reviewed on 19 August 2019)

Can add tags when adding a new ticket using the freshdesk apps?

...more
Avital H.PasternakSource : play.google.com
(Reviewed on 16 August 2019)

Had some issues with the app, now its working great. Thanks for the super fast support ! 😊 Great app when it works πŸ˜‰

...more
Vivian RodriguezSource : play.google.com
(Reviewed on 16 August 2019)

The application was pretty good, but I am strongly recommending moving away from Freshdesk now. Freshdesk's recent backend changes has meant that single-line custom text fields are no-searchable, non-filterable and in ticket view, you can't sort by them. It's an utterly brain dead change. We now have critical custom fields such as the customer's reference number as not being searchable!

...more
Mahfooz AhmadSource : play.google.com
(Reviewed on 14 August 2019)

How can login, which URL fied

...more
M P GumedeSource : play.google.com
(Reviewed on 13 August 2019)

I can't filter by agent and by ticket status. It would be nice if you mirror the deskop version filters.

...more
Andrey PavlovSource : play.google.com
(Reviewed on 13 August 2019)

Great app. We use it mostly as FAQ. Is it possible to make a tab for Solutions, please? It's possible to search Solutions which is great. But having page with categories and folders would be nice. Also it would be awesome to cache Solutions articles so we can read them offline.

...more
James MachSource : play.google.com
(Reviewed on 13 August 2019)

We use both Zendesk and Freshdesk, overall we find Zendesk to be cleaner and more support friendly. Both customer portals are about equal for ease of use. The Android App is decent except for the notification settings. I received a notification at 3:30 AM waking me up and instructing me to upgrade to 5.1 for security reasons. I already had 5.1 installed, so it was an unnecessary notification. I went through the notification setting and they do not have a category to turn off notifications unrelated to ticket updates. They also don't allow scheduling notification time periods, this is something that Zendesk has and is wonderful. If they enhanced the notification settings and added the ability to schedule when you should receive notifications, I would give Freshdesk a much better rating.

...more
saravanan siva kumarSource : play.google.com
(Reviewed on 12 August 2019)

Execllente

...more
Jitesh DongaSource : play.google.com
(Reviewed on 09 August 2019)

Unable to login at all. trying since 5 days.

...more
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Videos on Freshdesk Youtube Official Channel

Freshdesk Screenshots

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Download white papers and ebooks on Freshdesk View All Downloads

by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
DOWNLOAD
by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
read more
DOWNLOAD