Home/Help Desk Software/Freshdesk
Updated on: March 31, 2020
What is Freshdesk ?
Freshdesk - Help Desk Software : SaaSworthy.com
View Gallery
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Redefining your customer support
(656 Ratings) Write Review

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

Freshdesk Awards

Most Worthy
Highly Rated
Fastest Growing
Most Popular
Most Searched

Freshdesk Features Show All Features

Freshdesk Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Freshdesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

For getting started

Features

  • Free for Unlimited Agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Omnichannel : + $0 per Agent per month (Convert calls to tickets in Freshdesk)

All the Plans includes these Features

  • Field Service Management : $29 per field technician per month
    • Manage field teams
    • Track appointments
    • Monitor metric
  • 24 x 7 email support
  • 24 x 5 phone and chat support
Blossom
$15 /User/Month
Billed Yearly

Perfect for small teams

Features

  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
  • Omnichannel : + $0 per Agent per Month (Manage chats and calls within Freshdesk)
  • Includes features of All Plan
Garden
$29 /User/Month
Billed Yearly

Ideal for growing teams

Features

  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
  • Omnichannel : + $10 per Agent per Month
  • Embedded Chat FAQs
  • Triggered messages
  • IVR
  • Call masking
  • Includes features of All Plan
Estate
$49 /User/Month
Billed Yearly

Best value for large teams

Features

  • Includes features of Garden plan, plus
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • Omnichannel : +$20 per Agent per Month
  • In-app chat campaigns
  • Smart call escalations
  • Call barging and monitoring
  • Includes features of All Plan
Forest
$109 /User/Month
Billed Yearly

Made for enterprises

Features

  • Includes features of Estate plan, plus
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
  • Omnichannel : Free
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday routing for phone calls
  • Includes features of All Plan
Screenshot of the Vendor Pricing Page
Freshdesk Pricing
View Full Screen

Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk FAQs

Freshdesk is Help Desk Software. Freshdesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Freshdesk features.

The pricing for Freshdesk starts at $19.00 per user per month. Freshdesk has 4 different plans:

  • Blossom at $19.00 per user per month.
  • Garden at $35.00 per user per month.
  • Estate at $65.00 per user per month.
  • Forest at $125.00 per user per month.
    • Freshdesk also offers a Free Plan with limited features.

      Learn more about Freshdesk pricing.

Yes, Freshdesk offers a free plan.

Learn more about Freshdesk pricing.

Yes, Freshdesk provides API.

Ask the Community View Community

Freshdesk Alternatives Freshdesk Alternatives

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zoho Desk
(1605 RATINGS)
Zoho Desk
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call...
Visit Website
Freshdesk vs Zoho Desk
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(435 RATINGS)
SysAid
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features...
Visit Website
Freshdesk vs SysAid
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(550 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
Freshdesk vs LiveAgent
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Front
(240 RATINGS)
Front
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms...
Visit Website
Freshdesk vs Front
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
HappyFox
(179 RATINGS)
HappyFox
HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes...
Visit Website
Freshdesk vs HappyFox
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(246 RATINGS)
TeamSupport
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket...
Visit Website
Freshdesk vs TeamSupport
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Kayako
(222 RATINGS)
Kayako
Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries...
Visit Website
Freshdesk vs Kayako
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(59 RATINGS)
Agiloft
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire...
Visit Website
Freshdesk vs Agiloft
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
ManageEngine ServiceDesk Plus
(120 RATINGS)
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value...
Visit Website
Freshdesk vs ManageEngine ServiceDesk Plus
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Reamaze
(107 RATINGS)
Reamaze
Reamaze is a Help Desk platform to Support, Engage, and Convert Customers with Chat, Social, SMS, FAQ, and Email. Send Automated and targeted messages to...
Visit Website
Freshdesk vs Reamaze

Freshdesk Reviews

OVERALL RATING
3.5
Based on 656 Rating(s)
Rating Distribution
  • 394
  • 69
  • 53
  • 139
  • 1
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Jared BaswellSource : play.google.com
(Reviewed on 09 March 2020)

You should be able to sort by group or name. Fix that and its good. App lacks a lot of basic functionality and there is no excuse for it.

...more
Jaypee CabillanSource : play.google.com
(Reviewed on 08 March 2020)

Awesome friendly user.

...more
Anand KarnaSource : play.google.com
(Reviewed on 06 March 2020)

Thank You for all your services and support.

...more
Dima NasonovSource : play.google.com
(Reviewed on 06 March 2020)

Unreliable application. Updates on the tickets are constantly rolled back. E.g. you need to mark ticket as spam 4-5 times before it eventually saves it. Same with assignment. Waste of time.

...more
Brieanna CamperSource : play.google.com
(Reviewed on 06 March 2020)

This app is great for getting stuff done but I am still having a problem with notifications even with the recent update. I've been getting past this by checking the app every hour or so for new tickets. It's a very bare-bones version of freshdesk and on mobile that's okay. I do wish that freshdesk would implement a function where you can see if your message to the client has been seen by the client in question.

...more
Rachit AhujaSource : play.google.com
(Reviewed on 06 March 2020)

They don't have application they open it in browser Fake app

...more
Peter LechnerSource : play.google.com
(Reviewed on 06 March 2020)

So far so good.

...more
Chris ChengSource : play.google.com
(Reviewed on 06 March 2020)

Originally I had notification issues with this app before. So far this has been a great tool for working outside of office. Keep up the good work dev team!

...more
Tanya BSource : play.google.com
(Reviewed on 06 March 2020)

Cannot work on older android versions

...more
MyWorkGallery PortfolioSource : play.google.com
(Reviewed on 05 March 2020)

Gooooood

...more
Read All Reviews

Videos on Freshdesk

How to set up Feedback Widget in Freshdesk Mint
Webinar: Freshdesk Automations

Freshdesk Screenshots

screenshots
Capterra : Screenshots
Multichannel helpdesk software Screenshot
screenshots
screenshots
Capterra : Screenshots
Multichannel helpdesk software Screenshot

Download white papers and ebooks on Freshdesk View All Downloads

by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
read more
DOWNLOAD
by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
DOWNLOAD