A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.
|Support||24/7 (Live rep) Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||San Bruno, CA / +1 (866) 832-3090|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Help Desk Software|
For getting started
All the Plans includes these Features
Perfect for small teams
Ideal for growing teams
Best value for large teams
Made for enterprises
Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The application delivers whats promised. But there is a certain bug that I would like bring it to the attention of development team. Where would I contact them!
Can add tags when adding a new ticket using the freshdesk apps?
Had some issues with the app, now its working great. Thanks for the super fast support ! 😊 Great app when it works 😉
The application was pretty good, but I am strongly recommending moving away from Freshdesk now. Freshdesk's recent backend changes has meant that single-line custom text fields are no-searchable, non-filterable and in ticket view, you can't sort by them. It's an utterly brain dead change. We now have critical custom fields such as the customer's reference number as not being searchable!
How can login, which URL fied
I can't filter by agent and by ticket status. It would be nice if you mirror the deskop version filters.
Great app. We use it mostly as FAQ. Is it possible to make a tab for Solutions, please? It's possible to search Solutions which is great. But having page with categories and folders would be nice. Also it would be awesome to cache Solutions articles so we can read them offline.
We use both Zendesk and Freshdesk, overall we find Zendesk to be cleaner and more support friendly. Both customer portals are about equal for ease of use. The Android App is decent except for the notification settings. I received a notification at 3:30 AM waking me up and instructing me to upgrade to 5.1 for security reasons. I already had 5.1 installed, so it was an unnecessary notification. I went through the notification setting and they do not have a category to turn off notifications unrelated to ticket updates. They also don't allow scheduling notification time periods, this is something that Zendesk has and is wonderful. If they enhanced the notification settings and added the ability to schedule when you should receive notifications, I would give Freshdesk a much better rating.
Unable to login at all. trying since 5 days.