A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.
|Support||24/7 (Live rep) Online||Customer Type||Freelancers Large Enterprises Medium Business Small Business|
|API||Contact||San Bruno, CA / +1 (866) 832-3090|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Help Desk Software|
For getting started
All the Plans includes these Features
Perfect for small teams
Ideal for growing teams
Best value for large teams
Made for enterprises
Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Using since 2017 with Computer support IT for 450+, 8 buildings, thanks you.
this is pretty good. do my job.
Good App from ticket creation...
Out of control russian spam. Even if turning off all the notifications in the app they still pile in every few seconds.
Best free helpdesk
Thank for continuing to improve the app but I’m still receiving spam tickets and users. I really wish there was an option to turn off / disable the help@#####.freshdesk.com since it’s not being used or whitelist addresses
5 stars if the app could change the sort order of the ticket conversations (newest on top). Basically it could just follow the sort setting that is set on the FreshDesk user on the web version.