Home/Help Desk Software/Freshdesk
Updated on: May 25, 2020
What is Freshdesk ?
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Redefining your customer support
(827 Ratings) Write Review

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.

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Freshdesk Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Freshdesk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Sprout
Free

For getting started

Features

  • Free for Unlimited Agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Omnichannel : + $0 per Agent per month (Convert calls to tickets in Freshdesk)

All the Plans includes these Features

  • Field Service Management : $29 per field technician per month
    • Manage field teams
    • Track appointments
    • Monitor metric
  • 24 x 7 email support
  • 24 x 5 phone and chat support
Blossom
$15 /User/Month
Billed Yearly

Perfect for small teams

Features

  • Includes features of Sprout plan, plus
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
  • Omnichannel : + $0 per Agent per Month (Manage chats and calls within Freshdesk)
  • Includes features of All Plan
Garden
$29 /User/Month
Billed Yearly

Ideal for growing teams

Features

  • Includes features of Blossom plan, plus
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
  • Omnichannel : + $10 per Agent per Month
  • Embedded Chat FAQs
  • Triggered messages
  • IVR
  • Call masking
  • Includes features of All Plan
Estate
$49 /User/Month
Billed Yearly

Best value for large teams

Features

  • Includes features of Garden plan, plus
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • Omnichannel : +$20 per Agent per Month
  • In-app chat campaigns
  • Smart call escalations
  • Call barging and monitoring
  • Includes features of All Plan
Forest
$109 /User/Month
Billed Yearly

Made for enterprises

Features

  • Includes features of Estate plan, plus
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
  • Omnichannel : Free
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday routing for phone calls
  • Includes features of All Plan
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Freshdesk Pricing
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Disclaimer: The pricing details were last updated on 17/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk FAQs

Freshdesk is Help Desk Software. Freshdesk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Freshdesk features.

The pricing for Freshdesk starts at $19.00 per user per month. Freshdesk has 4 different plans:

  • Blossom at $19.00 per user per month.
  • Garden at $35.00 per user per month.
  • Estate at $65.00 per user per month.
  • Forest at $125.00 per user per month.
    • Freshdesk also offers a Free Plan with limited features.

      Learn more about Freshdesk pricing.

Yes, Freshdesk offers a free plan.

Learn more about Freshdesk pricing.

Yes, Freshdesk provides API.

Ask the Community View Community

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Freshdesk Reviews

OVERALL RATING
3.6
Based on 827 Rating(s)
Rating Distribution
  • 532
  • 78
  • 61
  • 155
  • 1
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Eyal PlotkinSource : play.google.com
(Reviewed on 05 May 2020)

I can't create custom filters on the app such as "assigned to me, response received" which makes using the app much less comfortable. The existing ones don't help me with anything.

...more
btc&co techSource : play.google.com
(Reviewed on 03 May 2020)

Good performance

...more
kajal yadavSource : play.google.com
(Reviewed on 03 May 2020)

Nice app

...more
Stephen RidleySource : play.google.com
(Reviewed on 03 May 2020)

There needs to be a way to get notified of all urgent tickets. This is a must have for any ticketing system.

...more
seema bindalSource : play.google.com
(Reviewed on 01 May 2020)

Good

...more
Ethan DavidsSource : play.google.com
(Reviewed on 30 April 2020)

I love this app

...more
Johnty AndersenSource : play.google.com
(Reviewed on 30 April 2020)

Saves lots of time tracking returns

...more
Chiekroshuyi TetseoSource : play.google.com
(Reviewed on 29 April 2020)

Good apps

...more
Daniel WinnelSource : play.google.com
(Reviewed on 29 April 2020)

Nice companion App to our Freshdesk. Able to quickly respond to tickets from your mobile.

...more
Abhishek kumarSource : play.google.com
(Reviewed on 29 April 2020)

Have issue once I connect the call to patient and after call is connected my internet is off and I was unable to write the notes and details

...more
Read All Reviews

Videos on Freshdesk

How to set up Feedback Widget in Freshdesk Mint
Webinar: Freshdesk Automations

Freshdesk Screenshots

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Download white papers and ebooks on Freshdesk View All Downloads

by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
read more
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
DOWNLOAD