Home/Live Chat Software
Updated on: March 20, 2019
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Live Chat Software

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

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TruChat - Live Chat Software : SaaSworthy.com
95%

TruChat

A Live Chat Solution
★★★★★
★★★★★
( 1 Ratings)

TruCHAT Software is a Natural Language Processing powered Chatbot plus Live Chat platform to build multichannel conversational solutions. The software integrates with Slack, Viber, Twilio, Skype, Telegram, and more. Designers, developers, programmers, and agencies make use of the software.

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LiveChat - Live Chat Software : SaaSworthy.com
95%

LiveChat

A feature-rich live chat software
★★★★★
★★★★★
( 1,284 Ratings)

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more

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Zendesk Chat - Live Chat Software : SaaSworthy.com
94%

Zendesk Chat

live chat software that improves customer engagement
★★★★★
★★★★★
( 198 Ratings)

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them... read more

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Intercom - Live Chat Software : SaaSworthy.com
94%

Intercom

Helps sales and marketing professionals to acquire customers
★★★★★
★★★★★
( 510 Ratings)

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be... read more

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LiveZilla - Live Chat Software : SaaSworthy.com
93%

LiveZilla

Support Delivered Live
★★★★★
★★★★★
( 372 Ratings)

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with... read more

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LiveHelpNow - Live Chat Software : SaaSworthy.com
93%

LiveHelpNow

All-in-one Customer Service Desk
★★★★★
★★★★★
( 118 Ratings)

LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.

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LiveEngage - Live Chat Software : SaaSworthy.com
88%

LiveEngage

Impress your website visitors with LiveEngage
★★★★★
★★★★★
( 76 Ratings)

LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most... read more

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Userlike - Live Chat Software : SaaSworthy.com
87%

Userlike

A Live Chat Software Solution for Web and Mobile
★★★★★
★★★★★
( 513 Ratings)

Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.

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Drift - Live Chat Software : SaaSworthy.com
87%

Drift

A unique solution for Marketing platform
★★★★★
★★★★★
( 174 Ratings)

Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated... read more

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Helpshift - Live Chat Software : SaaSworthy.com
86%

Helpshift

Live chat software for personalized CRM services
★★★★★
★★★★★
( 215 Ratings)

Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging... read more

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List of Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
95 5
95 4.6
94 4.3
94 4.5
93 4.6
93 4.5
88 3.9
87 4.6
87 4.6
86 4.2

Buyer's Guide on Live Chat Software

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

Articles on Live Chat Software

Free and Open Source Softwares
A Live Chat software is used to engage your website visitors in order to increase sales and... read more

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Download white papers and ebooks on Live Chat Software View All Downloads

by Bold360
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and...
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by Livechat100
How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t...
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DOWNLOAD
by Livechat100
Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of...
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DOWNLOAD
by SnapEngage
How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions...
read more
DOWNLOAD
by WhosOn
Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to...
read more
DOWNLOAD

Questions on Live Chat Software

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 10 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Do these live chat software offer access to unlimited chat operators?

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Answered by Chetana Madan | 10 months ago

The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.

 

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How will a live chat software help boost my sale?

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Answered by Harita Rana | 10 months ago

Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.

 

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What is a canned response?

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Answered by Jagesh Saxena | 10 months ago

A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.

 

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Is there any restrictions to the number of conversations?

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Answered by Idhika Agarwal | 10 months ago

Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.

 

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Is the chat history saved for the visitor as well?

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Answered by Anushri Manju | 10 months ago

Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.

 

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Which live chat software would be most suitable for an automobile business website?

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Answered by Gayatri Pal | 10 months ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com