Home/Live Chat Software
Updated on: November 13, 2018
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Live Chat Software

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

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FocalScope
61%
FocalScope Enhances your communication with your visitors
★★★★★
★★★★★
( 21 Ratings)

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it... read more

I Use this
Chatra
68%
Chatra Real-time chats made easier and effective
★★★★★
★★★★★
( 229 Ratings)

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for... read more

I Use this
Smartsupp
72%
Smartsupp A fully customizable live chat software
★★★★★
★★★★★
( 93 Ratings)

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the... read more

I Use this
Contact At Once
83%
Contact At Once An effective live chat platform
★★★★★
★★★★★
( 74 Ratings)

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option... read more

I Use this
DeskMoz
51%
DeskMoz A solution for your website
★★★★★
★★★★★
( 2 Ratings)

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number... read more

I Use this
LiveChat
95%
LiveChat A feature-rich live chat software
★★★★★
★★★★★
( 984 Ratings)

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more

I Use this
LiveAgent
81%
LiveAgent All in one platform for customer query
★★★★★
★★★★★
( 618 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

I Use this
ProProfs Chat
82%
ProProfs Chat Makes the job easy for your chat representatives
★★★★★
★★★★★
( 77 Ratings)

Engage your customers with predefined messages from ProProfs Chat so that you never miss out on any of your prospective customers. It also allows operator to operator chat which lets your new chat representatives stay connected with the experienced ones. The customizable chat windows and readymade... read more

I Use this
REVE Chat
61%
REVE Chat An Online Live Chat Solution for Websites
★★★★★
★★★★★
( 13 Ratings)

REVE Chat is a Cloud-based Live Chat Software. It is a multi-channel software that offers features like co-browsing, voice/video chat and Facebook messaging to connect with customers online across multiple channels in real time. A live chat widget is available on the website to optimize your... read more

I Use this
Crisp
71%
Crisp Chat with your visitors with a personal touch
★★★★★
★★★★★
( 39 Ratings)

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which... read more

I Use this
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List of Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
61 5
68 4.8
72 4.8
83 4.8
51 4.8
95 4.7
81 4.7
82 4.6
61 4.6
71 4.6

Buyer's Guide on Live Chat Software

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

Articles on Live Chat Software

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Download white papers and ebooks on Live Chat Software View All Downloads

by Bold360
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and...
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by Livechat100
How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t...
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DOWNLOAD
by Livechat100
Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of...
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by SnapEngage
How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions...
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DOWNLOAD
by WhosOn
Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to...
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DOWNLOAD

Questions on Live Chat Software

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 6 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Do these live chat software offer access to unlimited chat operators?

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Answered by Chetana Madan | 6 months ago

The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.

 

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How will a live chat software help boost my sale?

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Answered by Harita Rana | 6 months ago

Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.

 

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What is a canned response?

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Answered by Jagesh Saxena | 6 months ago

A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.

 

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Is there any restrictions to the number of conversations?

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Answered by Idhika Agarwal | 6 months ago

Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.

 

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Is the chat history saved for the visitor as well?

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Answered by Anushri Manju | 6 months ago

Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.

 

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Which live chat software would be most suitable for an automobile business website?

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Answered by Gayatri Pal | 6 months ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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View All FAQs About Live Chat Software
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