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Showing 1 - 20 of 146 Products

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveCaller logo
All the calling services at your fingertips 4.6 Based on 18 Ratings
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What is LiveCaller and how does it work?

Livecall is a calling service management platform that offers you tools and features to increase the number of incoming sales calls and the revenue per call. It provides you with everything you need to optimize your team's call creation, response time, sales success, and overall efficiency. With a robust call monitoring and callback software, LiveCall provides you all the tools you need to improve your call performance. You can get data insights and apply the most powerful callback features to overcome many of the major challenges in phone sales. You can turn site traffic into sales calls via ads, forms, widget, and more. You can increase call conversions and save money on current marketing campaigns. You can keep track of which marketing activities are getting results for you and which aren’t. You can figure out what's converting consumers into phone calls and grow it from the initial marketing touchpoint. Using LiveCall's call scheduling and call volume balancing, you can increase incoming call volume during calmer hours. Additionally, you can increase campaign efficiency and revenue by focusing on what works.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 95%
  • Reviews 77%
  • Momentum 65%
  • Popularity 75%

LiveCaller Pricing

  • Free Trial Available
  • Starts at $12.60.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatango logo
Live group chat for websites 4.7 Based on 3 Ratings
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What is Chatango and how does it work?

Chatango offers a comprehensive solution for online conversations, enabling professionals to communicate in real time. With its reliable performance and its highly customizable features, Chatango is quickly becoming a go-to platform for professional conversations. For businesses looking to manage discussions with customers or within their own team, Chatango’s different form factors provide an ideal fit. Box format enables content to be advantageously placed on websites, while Tab or Ticker formats give a sleek presence wherever conversation needs to take place. The options are available also mean restricted administrative control can easily be implemented - allowing organizations to keep large groups readable via user rate limit messages. What makes Chatango a great tool is that it is always secure and reliable – perfect for handling any spike in traffic that may come from breaking news events. Because of its ease of use and flexibility, Chatango presents users with an efficient solution regardless of the project at hand. The impressive performance offered by this communication platform makes Chatango the ideal choice for professionals wishing for a fast and effective way to engage in real-time conversations across all devices and platforms. With unbeatable performance, complete customizability, built-in security features, and available in multiple format types Chatango provides the perfect solution for online dialogue.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 70%
  • Reviews 65%
  • Momentum 63%
  • Popularity 66%

Chatango Pricing

  • Free Trial Not Available
  • Offers Free-forever plan.
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zupport AI logo
Transforming Customer Support with Seamless Automation and Precision Write a Review
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What is Zupport AI and how does it work?

Zupport AI transforms customer support for SaaS companies by seamlessly integrating live chat with automatic issue resolution. The platform efficiently addresses common queries, reports bugs, and identifies similar issues while escalating complex matters to human agents when necessary. By utilizing their knowledge base, help center, and documentation, Zupport delivers precise answers, ensuring 24/7 support even in their absence. If an issue persists, the AI promptly escalates it to a human agent, ensuring no problem remains unresolved. Zupport enriches bug reports with detailed user data, such as console errors, failed HTTP requests, and device/browser specifics, making problem-solving more effective. With automated follow-ups and escalation protocols, Zupport guarantees an exceptional customer support experience, turning satisfied customers into their best advocates.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 70%
  • Reviews 60%
  • Momentum 64%
  • Popularity 65%

Zupport AI Pricing

  • Free Trial Not Available
  • Starts at $29.0.
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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hiver logo
Build chatbots rapidly and effortlessly with no coding Write a Review
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What is Hiver and how does it work?

Hiver is a no-code conversational chatbot for actual leads. The software is very efficient and allows users to close more sales in less time. Users may modify their bots by customising welcoming messages, agent data, and colours by selecting templates from a variety of the most popular chat scripts. Furthermore, consumers may either do it themselves or with the help of the software to integrate everything. The conversational bots and forms function on all sorts of web pages, and the software runs seamlessly. It also features an automated lead verification feature, so users won't have to worry about heavy traffic or fraudulent leads since Hiver validates prospects in real-time. It also broadens its reach by sending periodic follow emails to high-quality prospects. As a consequence, users may monitor and improve their efforts, as well as access a data-driven analytical dashboard for better understanding. Additionally, native connectivity with users' favourite tools such as Slack, Mailchimp, WordPress, and others is simple.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 74%
  • Reviews 60%
  • Momentum 62%
  • Popularity 68%

Hiver Pricing

  • Free Trial Not Available
  • Starts at $25.00. Offers Free-forever and Custom plan.
Get Free Advice
Zendesk Chat logo
live chat software that improves customer engagement 4.5 Based on 432 Ratings
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What is Zendesk Chat and how does it work?

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.

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Zendesk Chat Pricing

  • Free Trial Not Available
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Crisp logo
Chat with your visitors with a personal touch 4.4 Based on 201 Ratings
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What is Crisp and how does it work?

A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which helps them close deals and resolve problems a lot faster. Its Customer Intelligence Platform lets you keep the information related to your leads including their conversation, all in one place. With Crisp, your agents can even talk to your visitors through video call. The basic plan of Crisp is forever free of cost, however, you can always upgrade to its paid versions if you want to scale up.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 82%
  • Momentum 63%
  • Popularity 84%

Crisp Pricing

  • Free Trial Available
  • Starts at $25.00. Offers Free-forever plan.
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho SalesIQ logo
Live Chat for Customer Support and Business Growth 4.5 Based on 406 Ratings
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What is Zoho SalesIQ and how does it work?

Zoho SalesIQ enables sales teams and customer support reps to connect with visitors in real time and increase the ROI of their marketing efforts. The tool provides live chat, visitor tracking and analytics in a neat and single package. Users can track and engage with visitors in real-time by monitoring how they interact with the website. As a result, team members can strategically reach out to prospects with personalized messages. They can even create pre-defined rules for live chat engagement and notify teams when a large account lands on the website. The tool seamlessly integrates with Zoho CRM to drive more engagement. After identifying high-value prospects, users can focus their resources on them for maximizing conversion results. They can even assign follow-up task on Zoho CRM without even leaving the chat window. Users can also be segmented on the basis of their interest levels.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 96%
  • Reviews 83%
  • Momentum 61%
  • Popularity 70%

Zoho SalesIQ Pricing

  • Free Trial Available
  • Starts at $7.0. Offers Free-forever plan.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce Chat logo
Connect with customers instantly Write a Review
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What is Salesforce Chat and how does it work?

Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 81%
  • Reviews 60%
  • Momentum 60%
  • Popularity 62%

Salesforce Chat Pricing

  • Free Trial Not Available
  • Offers Custom plan.
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FlowChat logo
The best way to meet your next client 5 Based on 1 Ratings
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What is FlowChat and how does it work?

FlowChat is the ultimate chat management platform that will revolutionize their social selling strategy and take their business to new heights of success! With FlowChat, they have the power to transform their content into engaging conversations, allowing they to connect with potential clients like never before. Say goodbye to traditional methods of selling and hello to a more efficient and effective way of reaching their target audience. This innovative WebHooks feature enables they to seamlessly exchange data with their favorite platforms, making it easier to reach their audience with or without a middleman. And that's not all - with FlowChat, they can choose their future clients from comments or channels, and with just one click, add them to their lead list. Talk about making life easier for they and their team! But what truly sets FlowChat apart is our ability to provide them with other social platform information about their potential clients. This gives they more ways to interact and build rapport with them, ultimately increasing their chances of converting them into loyal customers. With our user-friendly Pipeline View, they can keep track of all their conversations and effortlessly build connections with their leads.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 72%
  • Reviews 64%
  • Momentum 67%
  • Popularity 67%

FlowChat Pricing

  • Free Trial Not Available
  • Starts at $166.00. Offers Custom plan.
Get Free Advice

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Respond.io logo
A single business messaging platform for all channels 4.7 Based on 151 Ratings
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What is Respond.io and how does it work?

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 93%
  • Reviews 75%
  • Momentum 69%
  • Popularity 86%

Respond.io Pricing

  • Free Trial Available
  • Starts at $79.0. Offers Custom plan.
Get Free Advice

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatMate logo
Chatbots and Live Chat Agents Services Write a Review
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What is ChatMate and how does it work?

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 93%
  • Reviews 60%
  • Momentum 61%
  • Popularity 65%

ChatMate Pricing

  • Free Trial Available
  • Starts at $179.00. Offers Custom plan.
Get Free Advice

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chative logo
Online Customer Engagement Write a Review
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What is Chative and how does it work?

Chative is a live chat platform that enables businesses to successfully interact across channels by allowing thousands of conversations to be streamed directly to one inbox, as well as serve consumers around the clock using automation. With a seamless livechat to chatbot solution, you'll have more options to reach and connect with clients online. Increase conversion and client retention with all-in-one, real-time, proactive service. Customise your live chat to stay consistent with your brand. If you like, you can modify the theme, the language, the graphics, the behaviours, and the display choices. From a single inbox, manage and respond to conversations wherever they occur. For a spectacular communications experience, make your live chat full screen. To suit your business style and assist your customers see things properly, you can use a range of screen characteristics. Chatbots powered by artificial intelligence enable you engage with your guests and answer all of their repetitive queries immediately, even while you're not at your desk. Deliver behavioural insights to your sales and marketing teams with deep research and comprehensive reports. With all of the information about their spending, business types, and more, you can better approach customers. No more debating who is responsible for what. With precise data, you can track performance and observe how your team is doing.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 89%
  • Reviews 60%
  • Momentum 68%
  • Popularity 75%

Chative Pricing

  • Free Trial Available
  • Starts at $8.00. Offers Free-forever and Custom plan.
Get Free Advice

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chatra logo
Real-time chats made easier and effective 4.7 Based on 139 Ratings
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What is Chatra and how does it work?

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 96%
  • Reviews 76%
  • Momentum 61%
  • Popularity 73%

Chatra Pricing

  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
Get Free Advice

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Acquire logo
Customer engagement and business growth made easy 4.5 Based on 64 Ratings
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What is Acquire and how does it work?

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 97%
  • Reviews 74%
  • Momentum 66%
  • Popularity 82%

Acquire Pricing

  • Free Trial Not Available
  • Offers Custom plan.
Get Free Advice

70% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Foore logo
A Simple Customer Messaging and Engagement Platform Write a Review
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What is Foore and how does it work?

Foore software is a platform used to manage and automate all your conversations with your customers in one place. Engage customers with automating conversations via chatbot. Send SMS sending tool to boost your retention. The advanced backup receptionist feature used to book appointments. Collaborate and measure the performance via Dashboard. It integrates with MailChimp, Zapier, and more. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 60%
  • Reviews 60%
  • Momentum 61%
  • Popularity 72%

Foore Pricing

  • Free Trial Not Available
  • Starts at $8.00. Offers Free-forever plan.
Get Free Advice

83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

typedesk logo
Engage your Audiences with Canned Responses Write a Review
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What is typedesk and how does it work?

typedesk software is a platform used to optimize your customer service on your platforms. Add canned responses to your ticketing system to engage your customers with messages. The software offers automatic language detection, analytics, and replace tags. Share your canned responses to your team to measure the performance. Small, Medium and Large companies make use of the software.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 88%
  • Reviews 60%
  • Momentum 65%
  • Popularity 67%

typedesk Pricing

  • Free Trial Available
  • Starts at $3.99. Offers Free-forever plan.
Get Free Advice

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Contact At Once logo
An effective live chat platform 4.7 Based on 100 Ratings
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What is Contact At Once and how does it work?

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option when an operator is present, otherwise, the visitor is asked to leave a text message. With Contact At Once, you can track your customers and their conversations which will also help you in managing your leads. You can also add a live video streaming of the vehicle or the product that the visitors shows its interests in making the chat all the more effective.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 72%
  • Momentum 60%
  • Popularity 76%

Contact At Once Pricing

  • Free Trial Available
  • Starts at $475.00. Offers Custom plan.
Get Free Advice

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

FocalScope logo
Enhances your communication with your visitors 5 Based on 28 Ratings
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What is FocalScope and how does it work?

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it easier for your agents to reply to your visitors. The FocalScope Intelligent live chat tool makes sure that the right agent gets to chat to the right visitor based on their skill set and experience. Reply to your customers across different platforms like Live Chat, Twitter, Facebook and Phone, all from one place. With FocalScope, you can transfer chat from one agent to another with just a single click.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 98%
  • Reviews 73%
  • Momentum 60%
  • Popularity 71%

FocalScope Pricing

  • Free Trial Available
  • Starts at $9.00. Offers Custom plan.
Get Free Advice

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskMoz logo
A solution for your website 5 Based on 16 Ratings
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What is DeskMoz and how does it work?

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 80%
  • Reviews 72%
  • Momentum 63%
  • Popularity 76%

DeskMoz Pricing

  • Free Trial Available
  • Starts at $199.00.
Get Free Advice

86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Handlr logo
Proactively engage your customer through this live chat tool Write a Review
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What is Handlr and how does it work?

Handlr is a proactive live chat solution that reaches out to visitors to ask if they need help when they are browsing your site. Instead of waiting for your website visitors to ask you a question. Handlr appears automatically on your site to offer help or answer questions, which is customized according to your parameters. Handlr provides unlimited chats and agents, which can be used for different websites, brands, and departments. The chat boxes can be customized according to your website or brand. Handlr automatically assigns chats based on your parameters. During these chats, your customer support agents (and customers) can share files and screenshots. Due to Handlr’s secure data transfer feature, you can take credit cards and payment details during the chat. Handlr is a GDPR compliant tool, meaning you can comply with the relevant regulations regarding customer data privacy.

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features 100%
  • Reviews 60%
  • Momentum 62%
  • Popularity 74%

Handlr Pricing

  • Free Trial Available
  • Offers Custom plan.
Get Free Advice

Buyer's Guide Read Buyer's Guide

Typical Features

  • Lets you have an access to all your past chat history and documents Knowledge Database
  • Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message Visitor Targeting
  • Schedules availability of your agents to ensure maximum utilisation of your staff Agent Scheduling
  • +7 more

Prices

61% software offer free trial

42% software offer freemium model

Software in Spotlight

Pricing Insights for Live Chat Software

  • The Average Cost of a basic Live Chat Software plan is $19 per month.

  • 61% of Live Chat Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 42% offer a Freemium Model Allows users to access basic features at no cost..

List of Live Chat Software

PRODUCT NAME SW SCORE AGGREGATED RATINGS
LiveCaller LiveCaller 88 4.6
Chatango Chatango 77 4.7
Zupport AI Zupport AI 74 0
Hiver Hiver 75 0
Zendesk Chat Zendesk Chat NA 4.5
Crisp Crisp 94 4.4
Zoho SalesIQ Zoho SalesIQ 87 4.5
Salesforce Chat Salesforce Chat 77 0
FlowChat FlowChat 77 5
Respond.io Respond.io 92 4.7

Overview

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

  • Industry: You need to understand which software would be best for your line of operation. Try and find out what software your competitors are using and make a decision accordingly. For example, if you are in the automobile industry or fashion related industry, then you would want to go for a software which allows live streaming of your product. Similarly, if you are offering IT support, then try to choose a software that will enable screen sharing. 
  • Integration: If you are using a number of other software as well, then it’s always better to go for a software which allows integration with other third-party apps. Having everything under one platform will make it easier for you and your agents.
  • Customization: Before going for any software, make sure to check if the software allows customization, and if it does, then the level of customization it allows. Your chat window should resemble your brand or product to make the conversation more personal.
  • Co-Browsing: When your agent gets to see your visitor’s screen and understand his/her behavior, it increases the chance of converting that visitor to a customer. So, it is always better to go for software that permits co-browsing.

Features

Typical Features

Knowledge Database

Lets you have an access to all your past chat history and documents

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Transfers

Transfer of calls from one operator to another with just one click

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat

Creating a subject-based group conversation that persists over time

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone

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