Home/Live Chat Software
Updated on: January 20, 2019
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Live Chat Software

A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.

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FocalScope - Live Chat Software : SaaSworthy.com
61%
FocalScope Enhances your communication with your visitors
★★★★★
★★★★★
( 21 Ratings)

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it... read more

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Chatra - Live Chat Software : SaaSworthy.com
61%
Chatra Real-time chats made easier and effective
★★★★★
★★★★★
( 251 Ratings)

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for... read more

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Smartsupp - Live Chat Software : SaaSworthy.com
70%
Smartsupp A fully customizable live chat software
★★★★★
★★★★★
( 95 Ratings)

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the... read more

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Contact At Once - Live Chat Software : SaaSworthy.com
84%
Contact At Once An effective live chat platform
★★★★★
★★★★★
( 80 Ratings)

Contact At Once is a perfect live chat software for automobile and real estate businesses. Its all-in-one mobile messaging platform lets you communicate to your visitors anywhere and anytime they want. The software detects the availability of your chat operators and enables the live chat option... read more

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DeskMoz - Live Chat Software : SaaSworthy.com
52%
DeskMoz A solution for your website
★★★★★
★★★★★
( 2 Ratings)

A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number... read more

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Formilla.com - Live Chat Software : SaaSworthy.com
65%
Formilla.com A Customer Messaging Solution
★★★★★
★★★★★
( 16 Ratings)

Formilla.com is a platform for Effective Communication for sales, marketing, and support. Segment customers and Generate leads via Live Chat. The software provides Customize Colors and Themes and supports Multiple Languages. Receive alerts, and real-time monitoring to capture leads and analyze the... read more

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WebGreeter - Live Chat Software : SaaSworthy.com
77%
WebGreeter Optimize Sales with Live Chat Software
★★★★★
★★★★★
( 35 Ratings)

LiveAdmins is a leader in providing live chat software solutions to enhance the visitor experience, customer satisfaction of Businesses Solutions. WebGreeter is a Live Chat Software used to increase Conversion rates with BI-driven software to meet the needs of your customers.

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MyLiveChat - Live Chat Software : SaaSworthy.com
48%
MyLiveChat A real-time chat in website
★★★★★
★★★★★
( 7 Ratings)

Live Chat software that engages visitors to customers. Customer engagement platform that gives you unlimited chats. Chatting through iPhone/iPad or Android are also available. It can work on different internet properties. Monitor, reporting and transfer files at ease, enhances the sales and... read more

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Podium - Live Chat Software : SaaSworthy.com
82%
Podium Streamlining business communications
★★★★★
★★★★★
( 304 Ratings)

Podium is a platform that encompasses customer text messaging, reviews, and insights. With Podium, you have one inbox that can manage all communications and interactions related to your business. Using Podium’s messaging capabilities, you can let them text your business, as well as reply to them... read more

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LiveChat - Live Chat Software : SaaSworthy.com
98%
LiveChat A feature-rich live chat software
★★★★★
★★★★★
( 1,234 Ratings)

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more

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List of Live Chat Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
61 5
61 4.8
70 4.8
84 4.8
52 4.8
65 4.8
77 4.7
48 4.7
82 4.7
98 4.7

Buyer's Guide on Live Chat Software

A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:

Articles on Live Chat Software

Free and Open Source Softwares
A Live Chat software is used to engage your website visitors in order to increase sales and... read more

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Download white papers and ebooks on Live Chat Software View All Downloads

by Bold360
5 Tips for Live Chat Agent Success
This ebook is a short checklist to help agents provide superior service with live chat. Filled with practical and...
read more
DOWNLOAD
by Livechat100
How to Hire Your Live Chat Dream Team
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t...
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DOWNLOAD
by Livechat100
Improving Your Live Chat Productivity & Service Quality: A Supervisor's Guide
The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of...
read more
DOWNLOAD
by SnapEngage
How to Measurably Boost Sales with Live Chat
The key to increasing sales with live chat is engaging your website visitors with impeccable timing, targeted questions...
read more
DOWNLOAD
by WhosOn
Live Chat Cloud Security
Security is a top priority online – it is vital that customers feel their information is safe for the internet to...
read more
DOWNLOAD

Questions on Live Chat Software

ASK A QUESTION

Is there any free live chat software?

K
Answered by Kavya Rajagopal | 8 months ago

Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.

 

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Do these live chat software offer access to unlimited chat operators?

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Answered by Chetana Madan | 8 months ago

The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.

 

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How will a live chat software help boost my sale?

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Answered by Harita Rana | 8 months ago

Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.

 

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What is a canned response?

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Answered by Jagesh Saxena | 8 months ago

A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.

 

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Is there any restrictions to the number of conversations?

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Answered by Idhika Agarwal | 8 months ago

Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.

 

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Is the chat history saved for the visitor as well?

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Answered by Anushri Manju | 8 months ago

Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.

 

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Which live chat software would be most suitable for an automobile business website?

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Answered by Gayatri Pal | 8 months ago

Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.

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View All FAQs About Live Chat Software
Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com