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A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be... read more
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated... read more
tawk.to software is a Live Chat tool used to monitor and chat with the visitors on your website, mobile app or from a free customizable page. Answer chats from your Mobile Device and engage your visitors with triggers and predefined Shortcuts. Hire Chat agents to engage your customers 24x7-365. It... read more
JivoChat is an all-in-one business messenger that helps users communicate with customers where they are: on websites, social media, or telephony. JivoChat is committed to developing the best communication solutions for online business owners to increase their sales and customer retention.
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed visitor insights, and in-depth reporting. Collaborate with your team and monitor the performance of your Lead generation. The software... read more
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while conversing making it all the more personal and fun. The Magic Browse feature gives your agents a view of your customer’s screen which... read more
LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.
Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible... read more
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them... read more
| PRODUCT NAME | SW SCORE (OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
 |
98 | 4.4 |
 |
98 | 4.1 |
 |
97 | 4.3 |
 |
95 | 4.1 |
 |
94 | 4.6 |
 |
93 | 4.3 |
 |
93 | 4.5 |
 |
92 | 4.3 |
 |
92 | 4.5 |
 |
92 | 4.2 |
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
