A software designed to provide live support to websites by enabling real-time communication between the website and its visitors. This software comes with a host of tools and features that help your agents converse with your visitors efficiently, which ultimately results in increasing your conversion ratio. Some of the standard features of a Live Chat Software are Agent Scheduling, Proactive Chat, Canned Responses, etc.
TruCHAT Software is a Natural Language Processing powered Chatbot plus Live Chat platform to build multichannel conversational solutions. The software integrates with Slack, Viber, Twilio, Skype, Telegram, and more. Designers, developers, programmers, and agencies make use of the software.
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view... read more
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them... read more
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be... read more
The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with... read more
LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.
LiveEngage allows your customers, especially smartphone users, to engage with your brand. It also gives you the flexibility to communicate with your customers through your website, Gmail, Facebook, SMS or any other applications. The software ensures that every visitor gets to chat with the most... read more
Userlike is a unified Chat Hub for the web, mobile, and messaging support. It is a friendly Support bot to engage web visitors, collects their questions and notifies your team about the chats via Slack or email. The software integrates with Slack, Zendesk, Salesforce, pipedrive, and more.
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with website visitors in real-time using bots and artificial intelligence. Generate sales and lead conversion with chatbots, induce automated... read more
Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging... read more
| PRODUCT NAME | SW SCORE (OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
|
|
95 | 5 |
|
|
95 | 4.6 |
|
|
94 | 4.3 |
|
|
94 | 4.5 |
|
|
93 | 4.6 |
|
|
93 | 4.5 |
|
|
88 | 3.9 |
|
|
87 | 4.6 |
|
|
87 | 4.6 |
|
|
86 | 4.2 |
A live chat software has become one of the essential tools for any business website now. And with the increasing number of chat software providers, it becomes a tough task to choose the best software for your business. Here is your 4-point cheat sheet which might help you decide the best software for your business:
Yes, software like Tidio and Chatra offer a basic plan which is free of cost, however, with limited features. You can upgrade to its paid version if you want some additional features or stay with the forever free plan if the existing features suffice your requirements.
The free plans normally have some restrictions on the number of chat operators. The paid versions mostly offer unlimited access to the number of chat operators. But, it’s always advisable to check all the features carefully before buying any particular software.
Whenever a visitor comes to your website, he might open it with a number of questions in his head. Your agent by starting a conversation can help answer his queries as well as convert him into a customer.
A canned response refers to a saved response to a common question. Instead of typing the same answer again and again, an agent can just use a particular shortcut to send the canned response in no time.
Usually not. Almost every live chat software offers unlimited conversations. However, there might be some restrictions on the number of chat operators, especially, in the free version.
Yes, even if the user closes the browser, he can view the chat history or any unseen message whenever he comes back to your website.
Contact At Once is the best live chat software when it comes to offering its services to an automobile or real estate business website.
