Zendesk Support is Help Desk Software. Zendesk Support offers the following functionalities:
- Live Chat
- Self Service Portal
- Alerts (Escalation)
- Automated Routing
- Community Forums
- Contract (SLA Management)
- Knowledge Base
- Known Issue Management
- Surveys & Feedback
- Ticket Management
- Customizable Branding
- Macros (Templated Responses)
- Social Media Integration
- Incident Management
Learn more about Zendesk Support features.