Home/Help Desk Software/Zendesk Support
Updated on: October 4, 2022
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Support

personalizes customer support solution
(6,218 Ratings) Write Review

What is Zendesk Support and how does it work?

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types.

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Zendesk Support Awards

Zendesk Support Features Show All Features

Zendesk Support Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / +1 415-418-7506
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.zendesk.com/support/
Category Help Desk Software

Zendesk Support Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zendesk Support Reviews

OVERALL RATING
4.3
Based on 6,218 Rating(s)
Rating Distribution
  • 59 %
  • 32.8 %
  • 5.4 %
  • 1.4 %
  • 1.3 %
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Videos on Zendesk Support

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Zendesk Support

Zendesk Support FAQs

Zendesk Support is Help Desk Software. Zendesk Support offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Zendesk Support features.

Yes, Zendesk Support provides API.

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