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LiveAgent Pricing

Free Trial

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Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 09/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Pricing Insights for Help Desk Software

  • The Average Cost of a basic Help Desk Software plan is $19 per month.

  • LiveAgent pricing starts at $9/month, which is 53% lower than similar services.

  • 70% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

LiveAgent FAQs

How much does LiveAgent cost?

The pricing for LiveAgent starts at $9.0 per user per month. LiveAgent has 4 different plans:

  • Small Business at $9.00 per user per month.
  • Medium Business at $29.00 per user per month.
  • Large Business at $49.00 per user per month.
  • Enterprise at $69.00 per user per month.

Does LiveAgent offer a free plan?

No, LiveAgent does not offer a free plan.

Learn more about LiveAgent pricing.

Compare LiveAgent Pricing Against Competitors

Product Name Starting Price ($) Billed Unit Free Trial Learn More
LiveAgent LiveAgent 9 per month per user LiveAgent Pricing
Zendesk Chat Zendesk Chat 19 per month per user - Zendesk Chat Pricing
Freshdesk Freshdesk 15 per month per user + Freshdesk Pricing
LabiDesk LabiDesk 79 per month - + LabiDesk Pricing
ClickDesk ClickDesk 12.99 per month per user - ClickDesk Pricing
LiveChat LiveChat 16 per month per user + LiveChat Pricing
HelpOnClick HelpOnClick 7.2 per month per user + HelpOnClick Pricing
Little SaaS Communication Little SaaS Communication 30 per month - - Little SaaS Communication Pricing
Desky Desky 4.5 per month - + Desky Pricing
DeskMoz DeskMoz 199 per month - + DeskMoz Pricing

Free Software Alternatives to LiveAgent

LiveAgent Alternatives

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LiveAgent Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

LiveAgent Integrations

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