Home/Collaboration Software/Slack
Updated on: January 20, 2019
Slack Overview
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Slack

Streamlining and simplifying team communication
★★★★★
★★★★★
(8,724 Ratings) Write Review

Slack is a communications and workflow solution designed for teams. Using Slack, you can set up channels, which can be around any theme, project, client or department. You can invite people to join these channels, or make them private, and people can leave whenever they want. With Slack’s search functionality, you can quickly skip to past communications. You can also star conversations to add them to your favorites, and allow you to quickly access them again in the future. Slack threads allow people to carry on the conversation in a separate place, rather than cluttering up the channel with their responses. With Slack, you can share PDFs, images, videos, and gifs, and you can mention one individual or multiple people within channels to get their attention. You can also direct message people when you want to have 1-2-1 conversations, and quickly add more people to that conversation if you need more opinions.

Slack Features

Slack Technical details

Support Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Contact San Francisco, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Collaboration Software

Slack Pricing

Pricing ModelFreemium , Subscription
How much does Slack cost ?
The pricing for Slack starts at $7.0 per user per month. Slack has 2 different plans such as - Standard at $7.0 per user per month and Plus at $13.0 per user per month. Slack offers a Free Plan with limited features. They also offer an Enterprise Plan for their product.
Free
Free

For small teams wanting to try out Slack for an unlimited period of time.

Features

  • Searchable messages : 10K of your team's most recent messages
  • Apps/services : 10 third-party or custom integrations
  • Mandatory two-factor authentication
  • Voice and video calls : One-on-one only
  • File storage : 5 GB total
  • Support : Standard support
Standard
$7 /User/Month

$7 /active user/month billed Annually or $8 /month billed Monthly

For teams and businesses ready to make Slack the hub for their projects and communications.

Features

  • Unlimited Searchable messages
  • Unlimited Apps/services
  • Shared Channels (beta)
  • Single-channel guests
  • Multi-channel guests
  • Mandatory two-factor authentication
  • OAuth with Google
  • Custom retention policies for messages and files
  • Custom User Groups to reach a team or department
  • Voice and video calls : upto 15 participants
  • Interactive screen sharing
  • Search for relevant people, channels and files
  • Channel recommendations
  • Message highlights
  • File storage : 10 GB per team member
  • Support : Priority support
Plus
$13 /User/Month

$13 /active user/month billed Annually or $15 /month billed Monthly

For businesses that need SSO, Compliance Exports, and guaranteed uptime on a single Slack team.

Features

  • Includes features of Standard plan, plus
  • SAML-based single sign-on (SSO)
  • Corporate Exports for all messages
  • User provisioning and deprovisioning
  • Real-time Active Directory sync with OneLogin, Okta and Ping
  • Interactive screen sharing
  • File storage : 20 GB per team member
  • Support : 24/7 support with four-hour response time
  • Uptime : 99.99% guaranteed uptime SLA
Enterprise Grid
Custom

Features

  • Organization-wide search, direct messaging, and announcement-focused channels
  • Unlimited workspaces, customized around the people, information and apps that matter most to a team
  • Channels that connect multiple workspaces within your organization
  • Security, compliance, billing, and platform integration management in a single view
  • Support for integrations with Data Loss Prevention (DLP), e-Discovery, Enterprise Mobility Management (EMM), and offline backup providers
  • Enterprise Mobile Security features
  • 1 TB (1,000 GB) of storage per user
  • Dedicated account and customer success teams
  • 24/7 support with 4-hour response time

Contact the vendor to get the latest pricing details.

Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 30/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Slack Reviews

OVERALL RATING
4.7
Based on 8,724 Rating(s)
Rating Distribution
  • 8269
  • 426
  • 26
  • 3
  • 0
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Bhavin S.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Don't think Get Slack

Pros: The best thing about slack is , it keeps you updated with the team collaboration with updated features where you can make your work done.

Apart from that Slack gives you a status feataure to write about yourself for a line or 2 lines sentence. When you are communicating with someone then he/she can see your status sentence. You can edit or clear your status by clicking on your name to the top left sidebar.

Another feature which I liked is when you slack messages are loading there is a random person's status is loaded infront of your screen so that You can get to know about his/her slack status.

Before proceeding for collaboration with your team or person, slack provides its SlackBot to get started with Slack basics so that you can have proper idea to use slack.

One more thing I liked is, slack gives you the notification feature for giving you updates regarding slack messages. You can send messages to yourself which will not be vanished from your slack account. This way you can keep important messages to your personal chatbox.

If you send a piece of Code then it will convert automatically to that code format to understand easily.

Cons: Whenever your message is read by someone, then you will not know if that person has read your message or not.

After sending messages to a person, and if a person has not read the message , and you delete the message then that person won't be able to know what message you have sent.

After sometime (Appox : 10 days) , the slack conversaion gets deleted from your account unless you don't have subscribed.

Voice Communication needs to be there in Slack.

Also there are no calender and documents features in Slack.

It uses more memory in Desktop.

Task assignment is yet to be there.

Overall: I would like to say that for team collaboration and channel managment, you should definitely go with Slack. There are so many benefits I have got by using Slack.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Very good comm software for business

Pros: Slack is very versatile. It has a lot of features to share files, and keep in touch with co-workers, specially on a full-remote work type

Cons: Sometimes the UX flow it's not the best, specially for shared links from external applications

Overall: In general, I had a great experience using slack on remote team working

...more
Daniel L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Slack was easy to use and generally well liked by my team

Pros: We all liked the security features of the chat and the ease of use. My team favored this chat and sharing platform over the others.

Cons: There was not anything that i disliked about this software.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Slack

Pros: This is a good team collaboration tool. Can be powerful when used correctly and when all team members are on board. Great way to share ideas and project assets.

Cons: Requires all team members (or most) to be on the same page and use the product. Easy for inactive users to fall behind.

...more
Adam A.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Half a Decade of Slack

Pros: Slack is a decent collaboration tool. The free version is certainly worth the money. I've used it for fairly small projects; with larger ones I'd imagine it'd be fairly chaotic - since when the two I mentioned formerly, when they picked up steam, became somewhat unwieldy. It's somewhere between a group chat program like Telegram and more formal project management tools in terms of the overall feel and what it delivers to an organization.

Cons: Maybe it's because I've been invited to so many Slacks over so many years that I'm slightly soured on it. I shouldn't be, though. It feels messy, but for team communication it's solid. I'd just recommend it more for the "brainstorming" phase of a project. It's not too bad for the planning part either.

Overall: Slack was useful for connecting with people in the organizations I was a part of; it was also helpful in sharing ideas and insights in a pretty haphazard and unorganized manner.

...more
Ezekiel M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Our Go-To IM Program

Pros: Ease of use is great. Ability to easily create groups/channels. Straightforward interface.

Cons: You have to turn off the setting where it starts automatically every time your computer restarts or powers up.

Overall: We have to communicate with our employees during committee hearings and floor hearings at our state capitol. Slack allows us to keep in touch and make updates to our website on-the-fly. Slack is now our default IM software.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Even the free version of Slack is incredibly useful and feels complete

Pros: The thing that I like the best about the Slack software is the fact that even the free version of the application (which is the one that we use) has an abundance of features. The biggest drawback of not paying for the software is that older messages are not archived forever and will be deleted as space is required. However, I have found that there is months worth of conversation still stored in the app, which for our purposes is more than enough.

Cons: The thing I like least about Slack is that a lot of the extensive functionality, such as polling your users, is done through third party widgets. While this does make for an extensive list of things that you can do in Slack that's too much for the developers of Slack themselves to realistically keep up with, the quality of these widgets are varying and you sometimes have to search through and then test out multiple ones before finding one that works perfectly for your needs.

Overall: My overall experience with Slack is that it is a very solid virtual workspace for your team. It does seem more geared toward workplace functionality than other similar options such as Discord, which seems to work better for gaming. The control that an admin user has is unparalleled, and it makes file sharing a breeze. The free version is more than ample for any team at work that doesn't want to jump through hoops to get their organization to pony up for the full version, and feels complete as is and not like you're constantly being bombarded to upgrade. There are a few drawbacks such as such reliance on third party widgets for some functionality, but even that is a mild gripe and the army of available widgets to choose from makes up for it. Slack is a great product.

...more
Nadusha V.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Ultimate solution for the communication

Pros: There's no such thing not to like in Slack, I mean it's a total lifesaver. You can integrate so many tools with slack such as Google, JIRA and Spotify and so many . It makes communications easy and keeps us away from sending emails for every little thing that we need getting done. and that task scheduling feature is super cool. and you get reminders so that you don't miss the task. And the user interface is so simple that anyone can just 'plug and play' it from the very first day.

Cons: honestly it has some internet connection issues. conversations don't get updated very fast. the process is a bit slow when you don't have a super fast internet connection.

Overall: really useful tool, save a lot of our valuable time and the communication among the team has never been this easy since i started using slack. Highly recommended to anyone in need.

...more
Janét J.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Slack Helped Me Manage Communication With Clients

Pros: As a virtual assistant, I handle projects for multiple clients. I love that Slack allows me to centralize communication and file/document sharing. It's truly been helpful to me!

Cons: I really don't have anything negative to say about Slack. I found it easy to use and to incorporate other programs I use via apps in SLack.

Overall: It's essential when you handle the needs of multiple people every day to be able to have communication as well as document/file sharing all in one place where you can easily find what you need when you need to find it. Slack helps to make that possible.

...more
Mike L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 27 December 2018)
Fun and Effective

Pros: Slack is really easy to use but more importantly, it's fun to use as well. It's also easy to stay connected with the mobile version.

Cons: Nothing at this time, we all like it and wouldn't change anything.

Overall: Great tool, would use it over any other option I've tried so far.

...more
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Videos on Slack Youtube Official Channel

Slack : The Collaboration Hub for Work
Slack : The Collaboration Hub for Work

Slack Screenshots

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Slack Demo - Desktop + Mobile Apps
Slack Demo - Unified communication
Slack Screenshots
Slack Screenshots
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Slack Demo - Desktop + Mobile Apps
Slack Demo - Unified communication
Slack Screenshots
Slack Screenshots

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com