Home/Help Desk Software/Downloads/Customer Happiness Benchmark ReportUpdated on: March 2, 2024

Customer Happiness Benchmark Report

by Freshdesk

This report has everything you need to scale your customer support strategy. You can discover opportunities to make customer support a game changer for your business as by using Benchmark data across industries and countries.

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What's Inside

                              Key Highlights

  • Retail Industry Sees Highest Number of Tickets
  • Better FCR = Better Customer Satisfaction (Not Always)
  • The Ripple Effect of Ticket Volume
  • Does Culture Impact Customer Satisfaction?
  • Freshdesk Features and Its Impact
  • Trends to Look out for in 2018
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