Home/Glossary/Agent SchedulingUpdated on: March 19, 2024

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What is Agent Scheduling?

Things happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Software with Agent Scheduling

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
Crisp 98 4.2
JivoChat 98 4.2
tawk.to 97 4.2
Intercom 97 4.3
LiveChat 97 4.4
Olark 95 4.2
Giosg 94 4.5
Provide Support 94 4.5
SnapEngage 93 4
Freshchat 93 4.4

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