What is Agent Scheduling?

Things happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Software with Agent Scheduling

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Intercom	98	4.3
tawk.to	98	4.1
Crisp	97	4.2
JivoChat	97	4.2
Olark	94	4.2
Helpshift	94	4.3
Giosg	94	4.4
Freshchat	93	4.4
Comm100 Live Chat	93	4.4
SnapEngage	93	4.4

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Knowledge Database

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