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Updated on: October 21, 2021

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What is Agent Scheduling?

Things happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Software with Agent Scheduling

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.3
98 4.2
97 4
95 4.3
94 4.1
93 4.4
93 4.3
93 4.2
93 4.4
93 4.5

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