Home/Help Desk Software
Updated on: May 24, 2019
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Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Zoho Desk - Help Desk Software : SaaSworthy.com
98%

Zoho Desk

Industry’s first context-aware help desk application.
★★★★★
★★★★★
( 2,601 Ratings)

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

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Zendesk Support - Help Desk Software : SaaSworthy.com
88%

Zendesk Support

personalizes customer support solution
★★★★★
★★★★★
( 1,348 Ratings)

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete... read more

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Freshdesk - Help Desk Software : SaaSworthy.com
87%

Freshdesk

Redefining your customer support
★★★★★
★★★★★
( 963 Ratings)

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

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LiveAgent - Help Desk Software : SaaSworthy.com
84%

LiveAgent

All in one platform for customer query
★★★★★
★★★★★
( 1,037 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

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HappyFox - Help Desk Software : SaaSworthy.com
81%

HappyFox

Best help desk ticketing tool for customer support
★★★★★
★★★★★
( 194 Ratings)

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more

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TeamSupport - Help Desk Software : SaaSworthy.com
81%

TeamSupport

Better Support, Better RoI
★★★★★
★★★★★
( 733 Ratings)

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support... read more

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Agiloft - Help Desk Software : SaaSworthy.com
77%

Agiloft

Lifecycle Management Tool That Can Do Anything For You
★★★★★
★★★★★
( 67 Ratings)

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The... read more

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Supportbench - Help Desk Software : SaaSworthy.com
76%

Supportbench

A Solution to Build Customer Relationships
★★★★★
★★★★★
( 14 Ratings)

Supportbench software is an omnichannel platform used by your teams to communicate and make better business decisions with customers. Increase your team's productivity, manage team calendars SLA, or service ticket. Collect Net Promoter Scoring and customer surveys on Real-time analytics. The... read more

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Vision Helpdesk - Help Desk Software : SaaSworthy.com
72%

Vision Helpdesk

Fully-featured multi-channel help desk software
★★★★★
★★★★★
( 87 Ratings)

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer... read more

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Dixa - Help Desk Software : SaaSworthy.com
70%

Dixa

All-in-one Customer Service Platform for Conversations
★★★★★
★★★★★
( 41 Ratings)

Dixa software is a Cloud-based platform that offers Call Center, Contact Center, and HelpDesk features. Full-featured call center and phone system, real-time live chat and messaging solution to engage with your visitors. Email platform tracks and prioritizes and help your customers. Messaging... read more

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List of Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.5
88 4.4
87 4.5
84 4.7
81 4.6
81 4.4
77 4.6
76 4.6
72 4.7
70 4.5

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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Download white papers and ebooks on Help Desk Software View All Downloads

by Ameyo
The Guide to Helpdesk Management System
This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business,...
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
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by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
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by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com