Home/Help Desk Software
Updated on: November 13, 2018
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Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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SeamlessDesk
37%
SeamlessDesk Cloud-based multi featured help desk software
★★★★★
★★★★★
( 14 Ratings)

SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential... read more

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RepairShopr
64%
RepairShopr Robust help desk/ticketing tool for repair shops
★★★★★
★★★★★
( 88 Ratings)

RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal... read more

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Vision Helpdesk
64%
Vision Helpdesk Fully-featured multi-channel help desk software
★★★★★
★★★★★
( 73 Ratings)

Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer... read more

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LiveAgent
79%
LiveAgent All in one platform for customer query
★★★★★
★★★★★
( 618 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

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Rosmiman IWMS
88%
Rosmiman IWMS Multiple-platform friendly fleet management tool
★★★★★
★★★★★
( 16 Ratings)

Rosmiman IWMS is a software that comes loaded with a lot many diverse features and not just fleet managing ones.The software is designed thoughtfully to help in real estate management, CMMS, GIS, IT asset management, help desk and work order features. Rosmiman IWMS software can be run on multiple... read more

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Front
74%
Front Easy and fast help desk software
★★★★★
★★★★★
( 155 Ratings)

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

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HappyFox
70%
HappyFox Best help desk ticketing tool for customer support
★★★★★
★★★★★
( 160 Ratings)

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more

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Freshdesk
91%
Freshdesk Redefining your customer support
★★★★★
★★★★★
( 701 Ratings)

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

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Rocketbots
57%
Rocketbots a messaging chatbot that simplifies customer communication
★★★★★
★★★★★
( 2 Ratings)

Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the platform’s AI-powered chatbot. After you connect the messaging apps you use to talk to customers, you and the Rocketbots chatbot can start... read more

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Wisdom
33%
Wisdom A solution to render Support
★★★★★
★★★★★
( 2 Ratings)

Wisdom is a website visitor recorder for customer support, sales, and product teams. Cobrowse with customers in real-time, track engagement, prevent errors or code bugs and analyze trends. Share and comment on recorded video clips, and share SQL queries for your team. The software records all HTML... read more

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List of Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
37 4.9
64 4.7
64 4.7
79 4.7
88 4.6
74 4.6
70 4.6
91 4.5
57 4.5
33 4.5

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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Download white papers and ebooks on Help Desk Software View All Downloads

by Ameyo
The Guide to Helpdesk Management System
This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business,...
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
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by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
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by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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DOWNLOAD

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com