Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Last Updated in Nov' 20 (Updated Monthly)
Showing 1 - 10 of 65 products
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

monday.com

A cloud-based Work OS that powers teams to run their processes, projects, and everyday work seamlessly.
monday.com - Project Management Software : SaaSworthy.com
(5,988 Ratings)

Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing inventory and... read more

Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 400
Freshservice - Service Desk Software : SaaSworthy.com
(1,284 Ratings)

Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like... read more

81%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

EngageBay Helpdesk System

A one-stop software for helping customers with all their queries
EngageBay Helpdesk System - Help Desk Software : SaaSworthy.com

The EngageBay help desk offers free live chat and helpdesk features, so that your team can provide real-time assistance to convert visitors into happy customers. It offers... read more

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97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
Freshdesk - Help Desk Software : SaaSworthy.com
(4,848 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps... read more

98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk

Industry’s first context-aware help desk application.
Zoho Desk - Help Desk Software : SaaSworthy.com
(4,004 Ratings)

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to... read more

98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Front

Easy and fast help desk software
Front - Help Desk Software : SaaSworthy.com
(644 Ratings)

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac,... read more

97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
LiveAgent - Help Desk Software : SaaSworthy.com
(2,378 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the... read more

97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
SysAid - Help Desk Software : SaaSworthy.com
(771 Ratings)

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a... read more

97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
Freshdesk - Help Desk Software : SaaSworthy.com
(4,848 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps... read more

96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Scout

Simple Customer Service Software and Education
Help Scout - Help Desk Software : SaaSworthy.com
(406 Ratings)

Help Scout is customer service and help desk software for companies of all sizes. Keep your customers in the flow by embedding help articles right on your website. With... read more

96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TeamSupport

Better Support, Better RoI
TeamSupport - Help Desk Software : SaaSworthy.com
(1,508 Ratings)

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management,... read more

96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Jitbit Helpdesk

Your go-to customer service software
Jitbit Helpdesk - Help Desk Software : SaaSworthy.com
(102 Ratings)

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers.... read more

94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Kayako

Robust help desk tool for quality customer support
Kayako - Help Desk Software : SaaSworthy.com
(415 Ratings)

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any... read more

94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Agiloft

Lifecycle Management Tool That Can Do Anything For You
Agiloft - Help Desk Software : SaaSworthy.com
(84 Ratings)

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract... read more

List of Help Desk Software

PRODUCT NAME SW SCORE(/100) AGGREGATED RATINGS (/5)
98 4.3
98 4.6
97 4.7
97 4.3
97 4.3
96 4.5
96 4.4
96 4.5
94 3.8
94 4.7

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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