Home/Help Desk Software
Updated on: March 20, 2019
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Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

Showing 1 - 10 of 40 products
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Zoho Desk - Help Desk Software : SaaSworthy.com
96%

Zoho Desk

Industry’s first context-aware help desk application.
★★★★★
★★★★★
( 2,509 Ratings)

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

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LiveZilla - Help Desk Software : SaaSworthy.com
93%

LiveZilla

Support Delivered Live
★★★★★
★★★★★
( 372 Ratings)

The LiveZilla live chat software is your answer to delivering on the customer expectation of instant redressal without having to invest in a huge customer support team. This easy-to-use, flexible software can be fully integrated with your server and domain, making it easy for you to connect with... read more

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LiveHelpNow - Help Desk Software : SaaSworthy.com
93%

LiveHelpNow

All-in-one Customer Service Desk
★★★★★
★★★★★
( 118 Ratings)

LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.

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EngageBay - Help Desk Software : SaaSworthy.com
91%

EngageBay

Advanced Marketing and Sales Automation
★★★★★
★★★★★
( 90 Ratings)

Engagebay is a software for growing businesses to streamline their marketing, sales, and services under one roof. It offers powerful email marketing which lets businesses create fully customisable email marketing communications and send it to their target audience. By using Engagebay’s popular... read more

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Helpshift - Help Desk Software : SaaSworthy.com
86%

Helpshift

Live chat software for personalized CRM services
★★★★★
★★★★★
( 215 Ratings)

Helpshift is a live chat software that helps in delivering advanced and personalized customer support services, for better lead generation. It helps connecting with targeted customers with digital messaging via email, mobile apps, desktop apps and over web. The software offers next gen messaging... read more

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Freshdesk - Help Desk Software : SaaSworthy.com
77%

Freshdesk

Redefining your customer support
★★★★★
★★★★★
( 954 Ratings)

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

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Zendesk Support - Help Desk Software : SaaSworthy.com
75%

Zendesk Support

personalizes customer support solution
★★★★★
★★★★★
( 1,065 Ratings)

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete... read more

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Rosmiman IWMS - Help Desk Software : SaaSworthy.com
73%

Rosmiman IWMS

Multiple-platform friendly fleet management tool
★★★★★
★★★★★
( 16 Ratings)

Rosmiman IWMS is a software that comes loaded with a lot many diverse features and not just fleet managing ones.The software is designed thoughtfully to help in real estate management, CMMS, GIS, IT asset management, help desk and work order features. Rosmiman IWMS software can be run on multiple... read more

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LiveAgent - Help Desk Software : SaaSworthy.com
68%

LiveAgent

All in one platform for customer query
★★★★★
★★★★★
( 910 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

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ManageEngine ServiceDesk Plus - Help Desk Software : SaaSworthy.com
68%

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
★★★★★
★★★★★
( 195 Ratings)

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

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List of Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
96 4.5
93 4.6
93 4.5
91 4.6
86 4.2
77 4.5
75 4.4
73 4.6
68 4.7
68 4.2

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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Download white papers and ebooks on Help Desk Software View All Downloads

by Ameyo
The Guide to Helpdesk Management System
This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business,...
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
read more
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by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
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DOWNLOAD
by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com