Home/Help Desk Software
Updated on: May 17, 2021
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Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Freshservice

Freshservice is an cloud-based service desk and IT service management (ITSM) solution helping 40000 businesses worldwide
(1,325 Ratings)

Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management capabilities like auto-discovery of new resources, powerful configuration management, enhanced impact analysis, ITIL, Knowledge Management read more

96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

monday.com

A cloud-based Work OS that powers teams to run their processes, projects, and everyday work seamlessly.
(8,216 Ratings)

Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing inventory and IT project's lifecycle, the software brings everything at one place. It can also natively integrate with various soft read more

Zoho Desk - Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk

Industry’s first context-aware help desk application.
(4,360 Ratings)

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

Front - Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Front

Easy and fast help desk software
(832 Ratings)

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

LiveAgent - Help Desk Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(2,479 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

SysAid - Help Desk Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(853 Ratings)

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT... read more

TeamSupport - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TeamSupport

Better Support, Better RoI
(1,529 Ratings)

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support... read more

Freshdesk - Help Desk Software
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Redefining your customer support
(4,935 Ratings)

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

Jitbit Helpdesk - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Jitbit Helpdesk

Your go-to customer service software
(103 Ratings)

Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over... read more

Help Scout - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Help Scout

Simple Customer Service Software and Education
(437 Ratings)

Help Scout is customer service and help desk software for companies of all sizes. Keep your customers in the flow by embedding help articles right on your website. With Beacon, they never have to leave the page to find an answer. Solve a problem or close a sale in real-time with chat. If no one is... read more

TOPdesk - Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TOPdesk

Service Management Software
(82 Ratings)

TOPdesk is an enterprise service management software. With one go-to service point, it’s a no-brainer where customers can go for help. The TOPdesk Self-Service Portal is the perfect hub to combine your internal services giving customers help with whatever they need when they need it. Eliminate... read more

Agiloft - Help Desk Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Agiloft

Lifecycle Management Tool That Can Do Anything For You
(84 Ratings)

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The... read more

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List of Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.4
98 4.6
97 4.7
97 4.3
96 4.4
96 4.2
95 4.5
95 4.5
95 3.5
94 4.7

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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Download white papers and ebooks on Help Desk Software View All Downloads

by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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by Ameyo
The Guide to Helpdesk Management System
This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business,...
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
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by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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DOWNLOAD