Home/Help Desk Software
Updated on: November 19, 2019
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Help Desk Software

Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.

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Freshdesk - Help Desk Software : SaaSworthy.com
98%

Freshdesk

Redefining your customer support
(377 Ratings)

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

Zoho Desk - Help Desk Software : SaaSworthy.com
93%

Zoho Desk

Industry’s first context-aware help desk application.
(1,230 Ratings)

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in... read more

Front - Help Desk Software : SaaSworthy.com
89%

Front

Easy and fast help desk software
(109 Ratings)

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

TeamSupport - Help Desk Software : SaaSworthy.com
87%

TeamSupport

Better Support, Better RoI
(142 Ratings)

TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support... read more

HappyFox - Help Desk Software : SaaSworthy.com
86%

HappyFox

Best help desk ticketing tool for customer support
(127 Ratings)

HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more

LiveAgent - Help Desk Software : SaaSworthy.com
86%

LiveAgent

All in one platform for customer query
(448 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

SysAid - Help Desk Software : SaaSworthy.com
86%

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(272 Ratings)

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT... read more

ManageEngine ServiceDesk Plus - Help Desk Software : SaaSworthy.com
82%

ManageEngine ServiceDesk Plus

Flexible software to empower IT help desk
(112 Ratings)

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable... read more

Agiloft - Help Desk Software : SaaSworthy.com
82%

Agiloft

Lifecycle Management Tool That Can Do Anything For You
(43 Ratings)

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The... read more

Kayako - Help Desk Software : SaaSworthy.com
81%

Kayako

Robust help desk tool for quality customer support
(157 Ratings)

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This... read more

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List of Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 3
93 4.2
89 4.6
87 4.4
86 4.6
86 4.7
86 4.5
82 4.2
82 4.5
81 4.1

Buyer's Guide on Help Desk Software

Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below

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Download white papers and ebooks on Help Desk Software View All Downloads

by Ameyo
The Guide to Helpdesk Management System
This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business,...
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by Freshdesk
What every customer service head should know about Self-Service
This whitepaper aims to help you help people help themselves. It tells you: Why self-service is important, How to make...
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by Freshdesk
Customer Happiness Benchmark Report
This report has everything you need to scale your customer support strategy. You can discover opportunities to make...
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by Helpshift
The Beginner's Guide to Customer Service Bots
This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps...
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by Helpshift
How Customer Service Leaders Can Thrive Alongside Artificial Intelligence
In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to...
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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com