Helpdesk can be defined as a function or resource set up to provide customers/end users with necessary information and satisfy their queries. A help desk software helps companies resolve customer grievances with greater efficiency and automate the entire workflow. The purpose of using it is to keep customers happy with prompt answers and automate customer services.
Jatana helps companies to provide exceptional customer support at a fraction of time and cost. The AI learns from your historical data to help you close support tickets faster and better than ever.
Agiloft software offers a suite of products like Contract Management, Help Desk, Asset Management, Change Management, Document Management, SOX Compliance, and Workflow software to automate the workflow. The software's integrated applications streamline tickets to gain actionable insights. Monitor... read more
SeamlessDesk help desk software comes loaded with an array of suitable help desk features.One of the most attractive fact about this software is that it does not comes with high cost package plans for availing the features that best suit your business needs.Unrestricted access to all the essential... read more
Vision Helpdesk is an all-in-one multi channel help desk software.This customer support help desk tool assist support desk or customer support agents in receiving, processing and responding to service or incident requests.With the help of this software, you can centralize your entire customer... read more
Hiver is an email collaboration that lets you manage your shared inboxes using your Gmail accounts. If you use shared inboxes within your company –– such as support, help desk, or sales teams –– then you can access, delegate and track emails sent and received from these accounts from within... read more
RepairShopr is a powerful ticketing software best suited for repair shops.The software comes stuffed with many help desk features like contract / SLA management, incident management, knowledge base management, alerts / escalation, automated routing, multiple brands / products, self service portal... read more
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more
Rosmiman IWMS is a software that comes loaded with a lot many diverse features and not just fleet managing ones.The software is designed thoughtfully to help in real estate management, CMMS, GIS, IT asset management, help desk and work order features. Rosmiman IWMS software can be run on multiple... read more
HappyFox is one of the most sought after help desk software that offers best possible customer support solution. This robust help desk ticketing system comes designed with all essential help desk features like SLA management, survey & feedback, help desk reporting, asset & task management,... read more
MSP Anywhere is a software that is designed with several help desk features like incident management, ticket management, self service portal, supports live chat, knowledge base etc.The software provides impressive speed and connectivity.The tool is easy to use and allows optimum customization.It is... read more
Certain aspects need to be focused on investing in any help desk software, to ensure you get a software solution that satisfy your customer care business needs. Refer to the points below