Home/Live Chat Software/LiveChat
Updated on: August 26, 2019
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LiveChat - Live Chat Software : SaaSworthy.com
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LiveChat

A feature-rich live chat software
(1,974 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
How much does LiveChat cost ?
The pricing for LiveChat starts at $19.0 per user per month. LiveChat has 3 different plans such as - Starter at $19.0 per user per month, Team at $39.0 per user per month and Business at $59.0 per user per month. LiveChat also offers a custom plan based on the customer's request.
MONTHLY YEARLY
Starter
$16 /User/Month
Billed Yearly

Plan Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$33 /User/Month
Billed Yearly

Plan Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month
Billed Yearly

Plan Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Plan Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveChat Reviews

OVERALL RATING
4.2
Based on 1,974 Rating(s)
Rating Distribution
  • 1602
  • 134
  • 72
  • 165
  • 1
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Moheet ChandaranaSource : play.google.com
(Reviewed on 20 August 2019)

Previous version was way better. This one takes ages to load, you can no longer copy a message by just tapping on it, you have to select the whole message now. Hope this will be fixed soon.

...more
Farhad MadaniSource : play.google.com
(Reviewed on 15 August 2019)

very nice and good apps. I gone love it

...more
rohit singhSource : play.google.com
(Reviewed on 03 August 2019)

earlier version was better, in this version as u click back, it closes the app, missing potential customers.

...more
M HSource : play.google.com
(Reviewed on 01 August 2019)

This app is terrible. I don't get notified of a chat when logged in but then, in the middle if the night and logged off i start getting chat notifications. Insane

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"LiveChat"

What do you like best?

I love the features of how seamless it is as a SaaS business model.

What do you dislike?

Costs can vary on what you want you need.

Recommendations to others considering the product:

Compare prices to see what best fits your business.

What problems are you solving with the product? What benefits have you realized?

We are learning how to better communicate with customers.

...more
Syed TahseenSource : play.google.com
(Reviewed on 30 July 2019)

nice app..very useful

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"Awesome!"

What do you like best?

Love using live chat, able to communicate with all co workers

What do you dislike?

Nothing so far the app is great for small companies

What problems are you solving with the product? What benefits have you realized?

It is easier to communicate with the team

...more
Source : g2crowd.com
(Reviewed on 27 July 2019)
"A major backbone to our customer support effort."

What do you like best?

Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer.

Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time.

Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.

What do you dislike?

The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.

What problems are you solving with the product? What benefits have you realized?

Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.

...more
Source : g2crowd.com
(Reviewed on 25 July 2019)
"Customer support made easier"

What do you like best?

I like LiveChat because of its attractive interface both in its versatile and web variant form. This makes working with it faster and easier. It also has a decent input frame which is fundamental for controlling our customer demands. It has an exchange platform consisting of guests from bots to specialists. The ticket procedures trap exchanges which are outside the operation hours

What do you dislike?

When a need arises to make updates, there has always been a configuration problem. The stability of this application varies with the strength of internet connectivity. It is also expensive because it requires regular renewal and updating which can only be made by the programmers

Recommendations to others considering the product:

I highly recommend this software for any organization facing customer support challenges. With it, the help desk functions are improved since clients can consult without necessarily visiting the organization premises. It is easy to use and integrates comfortably with websites.

What problems are you solving with the product? What benefits have you realized?

With this software, our customer support has highly improved. As a hospitality organization, we collaborate with our clients where they require help and assist them. Through this software, our organization website has been kept active 24/7 to make sure that our customers are kept happy. The software has highlights in web procedures and quality.

...more
Source : g2crowd.com
(Reviewed on 24 July 2019)
"Livechat helps with customer engagement."

What do you like best?

I am impressed with Livechat customer support ; they have always been helpful and offer full assistance on every occasion when I have had the cause to reach out to them to make an enquiry or complain about out Livechat experience.

Feature-wise, I like the ability to invite a website visitor to chat ,likewise being able to see where a customer is contacting us from.Most importantly, our customers find it easy using Livechat to communicate with my company.

What do you dislike?

A few website visitors have somehow been able to bypass the Livechat pre-survey form which we use to collect the name ,email address and phone numbers of any website visitor intending to chat with an helpdesk agent.

We have discovered that the aforementioned problem happens mostly with people logged into our website via mobile device.

What problems are you solving with the product? What benefits have you realized?

Instant communication with customers on our website. We have reduced the number of customers needing to reach out to our call centre helpline for assistance.

...more
Read All Reviews

Videos on LiveChat Youtube Official Channel

LiveChat Demo Part V: Reports
LiveChat Demo Part V: Reports
LiveChat Demo Part IV: Agent managment
LiveChat Demo Part II: Setting up your LiveChat

LiveChat Screenshots

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