Home/Live Chat Software/LiveChat
Updated on: June 18, 2019
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LiveChat

A feature-rich live chat software
★★★★★
★★★★★
(1,514 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact Boston, United States
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does LiveChat cost ?
The pricing for LiveChat starts at $16.0 per user per month. LiveChat has 4 different plans such as - Starter at $16.0 per user per month, Team at $33.0 per user per month, Business at $50.0 per user per month and Enterprise at $149.0 per user per month.
Starter
$16 /User/Month

$16 Per Month (Per Seat) Billed Annually or $19 Per Month (Per Seat) Billed Monthly

Ideal for Small office / Home office

  • Unlimited agent accounts
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security
Team
$33 /User/Month

$33 Per Month (Per Seat) Billed Annually or $39 Per Month (Per Seat) Billed Monthly

Ideal for a Full-time support team

  • Includes features of Starter Plan Plus
  • Unlimited chat history
  • Full chat customization
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month

$50 Per Month (Per Seat) Billed Annually or $59 Per Month (Per Seat) Billed Monthly

Ideal for Customer service department

  • Includes all the Features of Team Plan Plus
  • Advanced reporting
  • Staffing prediction
  • Work scheduler
Enterprise
$149 /User/Month

$149 Per Month (Per Seat) Billed Annually

Ideal for Fortune 500 companies

  • Includes all the Features of Business Plans Plus
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveChat Reviews

OVERALL RATING
4.6
Based on 1,514 Rating(s)
Rating Distribution
  • 1405
  • 89
  • 15
  • 5
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 June 2019)
"The Platform that made your customer service the fastest and most effective."

What do you like best?

I really like this program because it is really good, efficient and easy to use, it provides us with information to follow up on the requests of our clients. I love that it has two versions, because it gives me flexibility, since it is possible to manage it as much as with mobile devices, as well as desktop computers. In addition, it is easily integrated with another live chat program, which gives us a greater reach as a company.

What do you dislike?

I am really satisfied with the results that Livechat has provided to the company, I would only add some improvements, such as a greater focus of the users and chats of the website, as well as manage to delete files from the chat and discard those that you want.

Recommendations to others considering the product:

I recommend this platform, because of its flexibility, easy integration, I assure you that you will not regret investing in this incredible live chat tool, because it gives your company's website a greater effectiveness.

What problems are you solving with the product? What benefits have you realized?

Thanks to this excellent platform we are able to quickly deal with all the requests of our clients, thus providing an efficient service, as well as a free version that allowed our work team to get to know each other easily, of course the paid version is much more complete, It provides data security, unlimited histories and a variety of useful functions.

We are pleased to be able to count on this incredible platform, it gives us flexibility and variety of cost options, which adapt to our budget and requirement. It is economical compared to the incredible results it provides. The technical support service is very capable, effective and has solved all our concerns and mishaps in a very short time and with the best disposition.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 June 2019)
"Easy Chat."

What do you like best?

The application is Very nice because it’s convenient to the online marketing affiliation

Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho

It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web

great for making sure you don't miss any chats when you have to leave your desk

Very useful application for blog authors I would reommend

free and easy to setup

easily invite users to chat on the website manually when they visit

it design interface shows simplicity and affordability of the Livechats

What do you dislike?

with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times.

Then also when getting the disconnection in background occurs no sounds plays for incoming chat?

With my android phone there is a lot of lagging and delay which is quiet annoying

Then there is no option to upload pics via esp via Mobile

Notifications tone are only set to the ringtone volume setting

Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off.

Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app.

Recommendations to others considering the product:

connecting with ONLINE visitors customers whenever they need help, give them guides or support, it just an all-around help for any company to be

able to offer customers 24/7 support through which they can get an almost immediate response to all of their inquiries and it is one of the most used medium through which customers and partners are able to reach out for all technical and social support

What problems are you solving with the product? What benefits have you realized?

Easily invite/Engage active users to chat on the website manually when they visit

Gives us daily and periodic stats and metrics which eases the process of measuring the performance

there is reduced drop chats rate of customer queries on our website

No need of time/cost wastage during training of new agent hence less operating cost

can easily track Agents performance and individual interactions with the clients

...more
LaTonya P.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 June 2019)
USER

Pros: i LIKE THAT i CAN USE THIS FOR FREE AND SAFELY.

Cons: I COULDN'T COMBINE ALOT OF USER AT THE SAME TIME.

...more
Mary Ann C.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 June 2019)
Extremely Helpful!

Pros: Easy to use and I love the fact that instant reps are available.

Cons: I only wish reps are available 7 days a week with all organizations.

Overall: Customer service related inquiries.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 12 June 2019)
"One of my favourite software solutions."

What do you like best?

The ease of use is awesome both on the part of my company and from the perspective of website visitors using Livechat on our mobile and web platforms.Livechat comes with a host of industry first features such as : sneak peek , Canned responses, chat invites etc which makes it easier for us to communicate with customers via our product website.

What do you dislike?

There is no reason to not like Livechat,I think.

What problems are you solving with the product? What benefits have you realized?

Livechat is available on our mobile app and website. It serves as a very easy way for our customers to communicate with support agents at anytime of the day.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 June 2019)
"Great chat tool that offers robust metrics and data"

What do you like best?

Being able to see who is browsing the website, what lead them to the site, what page they are looking at

What do you dislike?

Script can run slowly at times. It takes awhile for chats to archive.

What problems are you solving with the product? What benefits have you realized?

It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations.

...more
Kerron M.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 10 June 2019)
Very user-friendly and easy to learn

Pros: This software was so easy to train our staff on. We use it every day across multiple teams. As a telecommunications team, we must be available to chat with our customers 24/7 and this program allows us to do that. We can assign tickets to users and use canned responses with ease. The staff loves to look at the users logging into our site to see where they are from (across the globe).

Cons: It's paid per user and we have to be careful about how many logins we have. The company has opted for not everyone to be logging in at once, we can only have certain employees logging in. Only about 2 from each team currently. If there is a future need for more, we will increase our subscription, but for now, it's functional and useful.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 June 2019)
"Best bang for the buck"

What do you like best?

Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.

What do you dislike?

If they can include their chat bot feature into the normal pricing that would be great.

What problems are you solving with the product? What benefits have you realized?

Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.

...more
Osagumwenro Progress A.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 June 2019)
An Ode to LiveChat

Pros: Live chat is a basic, essential, and effective tool for customer relationship management and sales. Having this software integrated into our website has significantly impacted our reputation and bottom-lines. We virtually stalk (lol) clients activity on our website and give the relevant nudge to make a buy, or give the necessary assistance in times of need.

Great news is that it does not require massive learning time. Communicating with clients feels like chatting with a pal.

Another thing I like about livechat is the integration with facebook. Our clients are on our facebook page most times, having to meet their needs without having them visit our website is a very big one. The integration with mail chimp solves a lot of our email marketing issues as well.

One is able to fully customize livechat and set design preferences

Analytics: The integration with google analytics coupled with its native analysis functions helps us know what our visitors are doing on the website per time.

As a support staff to my boss, livechat enables me get reports of number of chats, time spent with a customer, or response time, and then, evaluate how to improve the service

We are able to Pre record responses to certain questions. This saves us a few seconds that is enough to solve problems for another client.

Access to chat history: Although this is a premium feature, it is very useful so as to monitor customer queries through till resolution.

Cons: I do not have so much to say about the mobile version. It requires a lot of optimization so as to bring it to the level of the web version. This will fetch the company more money through purchases, and paid adverts on the app platform.

Overall: It solves the problem of losing customers to lack of guidance, and then it has helped us gain some repute as a customer centric organisation

...more
John L.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 June 2019)
LiveChat - the NEW way to talk.

Pros: You can talk to a CSR in real time to describe your issue OR have them able to look also. I've used LiveChat in many situations & have always been able to get my issues resolved. It's a very nice feature & give 5 stars to ANY company that uses LiveChat.

Cons: There is really nothing bad to say about LiveChat except when the info going back & forth gets a little muddled.

...more
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LiveChat screenshot: Customize chat window
LiveChat screenshot: Gain feedback from chat surveys
LiveChat screenshot: Generate ticket sources report
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LiveChat screenshot: Customize chat window
LiveChat screenshot: Gain feedback from chat surveys
LiveChat screenshot: Generate ticket sources report

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