Home/Live Chat Software/LiveChat
Updated on: February 17, 2019
LiveChat Overview
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LiveChat

A feature-rich live chat software
★★★★★
★★★★★
(1,248 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Contact Boston, United States
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does LiveChat cost ?
The pricing for LiveChat starts at $16.0 per user per month. LiveChat has 4 different plans such as - Starter at $16.0 per user per month, Team at $33.0 per user per month, Business at $50.0 per user per month and Enterprise at $149.0 per user per month.
Starter
$16 /User/Month

$16 Per Month (Per Seat) Billed Annually or $19 Per Month (Per Seat) Billed Monthly

Ideal for Small office / Home office

  • Unlimited agent accounts
  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security
Team
$33 /User/Month

$33 Per Month (Per Seat) Billed Annually or $39 Per Month (Per Seat) Billed Monthly

Ideal for a Full-time support team

  • Includes features of Starter Plan Plus
  • Unlimited chat history
  • Full chat customization
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month

$50 Per Month (Per Seat) Billed Annually or $59 Per Month (Per Seat) Billed Monthly

Ideal for Customer service department

  • Includes all the Features of Team Plan Plus
  • Advanced reporting
  • Staffing prediction
  • Work scheduler
Enterprise
$149 /User/Month

$149 Per Month (Per Seat) Billed Annually

Ideal for Fortune 500 companies

  • Includes all the Features of Business Plans Plus
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveChat Reviews

OVERALL RATING
4.6
Based on 1,248 Rating(s)
Rating Distribution
  • 1166
  • 67
  • 11
  • 4
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
"The best!"

What do you like best?

It looks profeshional and very easy to use!

What do you dislike?

Nothing everything is just purfect

What business problems are you solving with the product? What benefits have you realized?

Consultashions about the projects

...more
Will R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
LiveChat works as great customer service software

Pros: It is easy to use, very direct, and we get excellent feedback from customers who we connect with using the software. Overall, very nice.

Cons: Not a free service, so you do have to budget a bit to use it (depending on the size of your company/organization. For most, it is a non-issue).

...more
Shady F.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
live chat wordpress plugin

Pros: There are a lot of WordPress add-ons, but they remain the best and the most fastest

Cons: Ability to control more and customizations

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
LiveChat

Pros: I've actually been seeing more sites use LiveChat now which I think is great. I hate having to deal with customer service in general, but live chat customer service for the most part has been pretty convenient. I've never really had long wait times on LiveChat, and the customer service on there is pretty good.

Cons: My only complaint would be when the person helping on the other end can't help me with what I need.

...more
Jill R.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
Live Chat

Pros: The LiveChat feature is nice to be able to respond to customers in an immediate fashion. It does require someone to be available to respond ongoing to customers whenever they log on to chat but they do offer Conversational artificial intelligence chatbots to start off a conversation and then transfer over to the customer which allows some time to get to everyone

Cons: Some customers do not like sitting on hold and or they can tell they are being maintained and asked the same questions repeatedly so get agitated

...more
Patricia W.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 13 February 2019)
Connecting with customers has never been easier

Pros: Easy interface

Customers recognize and trust the platform

Price is good

Cons: Can be glitchy when network activity is high

Overall: LiveChat allows us to connect our e-comm shop with customers in real time, allowing them to get the information they need quickly and helping us increase sales.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Decent chat tool, but falling behind others in functionality

Pros: I like the custom agent routing options that LiveChat offered. We have multiple products in multiple regions, all of which are handled by different SDRs. It was very valuable to create routing rules based on those, as well as rollover priority rules for who should be the backup in case the designated SDR is unavailable/non-responsive.

Cons: I feel like LiveChat has not done a good job of keeping up with competitors from a functionality standpoint. Articifical Intelligence is leading many website chat conversions, and the bot experience with LiveChat was very limited.

...more
Verified ReviewerSource : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Good experience after testing basic functionality

Pros: The UI is nice, including the color coding options that help me see the differences in status. The basic reporting was also better than other competitors I've looked at.

Cons: You can only have one agent with the basic package, so we were unable to test this as a group.

Overall: It was relatively easy to try this out and see the basic functionality and explore the possibilities of how to improve on customer experience.

...more
Suzanne O.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Simple and Convenient

Pros: Sometimes it can be hard to understand the person on the other end of the customer service phone line and Live Chat makes that a non issue. It also seems to cut down on wait time or the fear that your phone will die while on hold.

Cons: It takes longer to type a question than to speak it, and it's easy to cross over one another while typing.

...more
debra f.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 12 February 2019)
Great one on one and in a pinch

Pros: I think this is a great program easy to use and when you are alone and on hold for hours (seems like) you can use the live chat and they help out when you need to get answers right away.

Cons: wish it could push details and examples to you.

...more
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Videos on LiveChat Youtube Official Channel

LiveChat Screenshots

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LiveChat screenshot: Customize chat window
LiveChat screenshot: Gain feedback from chat surveys
LiveChat screenshot: Generate ticket sources report
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LiveChat screenshot: Customize chat window
LiveChat screenshot: Gain feedback from chat surveys
LiveChat screenshot: Generate ticket sources report

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com