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LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Contact | Boston, United States | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
I really like this program because it is really good, efficient and easy to use, it provides us with information to follow up on the requests of our clients. I love that it has two versions, because it gives me flexibility, since it is possible to manage it as much as with mobile devices, as well as desktop computers. In addition, it is easily integrated with another live chat program, which gives us a greater reach as a company.
I am really satisfied with the results that Livechat has provided to the company, I would only add some improvements, such as a greater focus of the users and chats of the website, as well as manage to delete files from the chat and discard those that you want.
I recommend this platform, because of its flexibility, easy integration, I assure you that you will not regret investing in this incredible live chat tool, because it gives your company's website a greater effectiveness.
Thanks to this excellent platform we are able to quickly deal with all the requests of our clients, thus providing an efficient service, as well as a free version that allowed our work team to get to know each other easily, of course the paid version is much more complete, It provides data security, unlimited histories and a variety of useful functions.
We are pleased to be able to count on this incredible platform, it gives us flexibility and variety of cost options, which adapt to our budget and requirement. It is economical compared to the incredible results it provides. The technical support service is very capable, effective and has solved all our concerns and mishaps in a very short time and with the best disposition.
The application is Very nice because it’s convenient to the online marketing affiliation
Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho
It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web
great for making sure you don't miss any chats when you have to leave your desk
Very useful application for blog authors I would reommend
free and easy to setup
easily invite users to chat on the website manually when they visit
it design interface shows simplicity and affordability of the Livechats
with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times.
Then also when getting the disconnection in background occurs no sounds plays for incoming chat?
With my android phone there is a lot of lagging and delay which is quiet annoying
Then there is no option to upload pics via esp via Mobile
Notifications tone are only set to the ringtone volume setting
Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off.
Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app.
connecting with ONLINE visitors customers whenever they need help, give them guides or support, it just an all-around help for any company to be
able to offer customers 24/7 support through which they can get an almost immediate response to all of their inquiries and it is one of the most used medium through which customers and partners are able to reach out for all technical and social support
Easily invite/Engage active users to chat on the website manually when they visit
Gives us daily and periodic stats and metrics which eases the process of measuring the performance
there is reduced drop chats rate of customer queries on our website
No need of time/cost wastage during training of new agent hence less operating cost
can easily track Agents performance and individual interactions with the clients
Pros: i LIKE THAT i CAN USE THIS FOR FREE AND SAFELY.
Cons: I COULDN'T COMBINE ALOT OF USER AT THE SAME TIME.
Pros: Easy to use and I love the fact that instant reps are available.
Cons: I only wish reps are available 7 days a week with all organizations.
Overall: Customer service related inquiries.
The ease of use is awesome both on the part of my company and from the perspective of website visitors using Livechat on our mobile and web platforms.Livechat comes with a host of industry first features such as : sneak peek , Canned responses, chat invites etc which makes it easier for us to communicate with customers via our product website.
There is no reason to not like Livechat,I think.
Livechat is available on our mobile app and website. It serves as a very easy way for our customers to communicate with support agents at anytime of the day.
Being able to see who is browsing the website, what lead them to the site, what page they are looking at
Script can run slowly at times. It takes awhile for chats to archive.
It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations.
Pros: This software was so easy to train our staff on. We use it every day across multiple teams. As a telecommunications team, we must be available to chat with our customers 24/7 and this program allows us to do that. We can assign tickets to users and use canned responses with ease. The staff loves to look at the users logging into our site to see where they are from (across the globe).
Cons: It's paid per user and we have to be careful about how many logins we have. The company has opted for not everyone to be logging in at once, we can only have certain employees logging in. Only about 2 from each team currently. If there is a future need for more, we will increase our subscription, but for now, it's functional and useful.
Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.
If they can include their chat bot feature into the normal pricing that would be great.
Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.
Pros: Live chat is a basic, essential, and effective tool for customer relationship management and sales. Having this software integrated into our website has significantly impacted our reputation and bottom-lines. We virtually stalk (lol) clients activity on our website and give the relevant nudge to make a buy, or give the necessary assistance in times of need.
Great news is that it does not require massive learning time. Communicating with clients feels like chatting with a pal.
Another thing I like about livechat is the integration with facebook. Our clients are on our facebook page most times, having to meet their needs without having them visit our website is a very big one. The integration with mail chimp solves a lot of our email marketing issues as well.
One is able to fully customize livechat and set design preferences
Analytics: The integration with google analytics coupled with its native analysis functions helps us know what our visitors are doing on the website per time.
As a support staff to my boss, livechat enables me get reports of number of chats, time spent with a customer, or response time, and then, evaluate how to improve the service
We are able to Pre record responses to certain questions. This saves us a few seconds that is enough to solve problems for another client.
Access to chat history: Although this is a premium feature, it is very useful so as to monitor customer queries through till resolution.
Cons: I do not have so much to say about the mobile version. It requires a lot of optimization so as to bring it to the level of the web version. This will fetch the company more money through purchases, and paid adverts on the app platform.
Overall: It solves the problem of losing customers to lack of guidance, and then it has helped us gain some repute as a customer centric organisation
Pros: You can talk to a CSR in real time to describe your issue OR have them able to look also. I've used LiveChat in many situations & have always been able to get my issues resolved. It's a very nice feature & give 5 stars to ANY company that uses LiveChat.
Cons: There is really nothing bad to say about LiveChat except when the info going back & forth gets a little muddled.
