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Updated on: December 9, 2019
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LiveChat - Live Chat Software : SaaSworthy.com
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LiveChat

A feature-rich live chat software
(1,203 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

FOLLOWERS
3,854
18,247
58,850
1,877
9,050

LiveChat Awards

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Highly Rated
Fastest Growing
Most Searched

LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
How much does LiveChat cost ?
The pricing for LiveChat starts at $19.0 per user per month. LiveChat has 3 different plans such as - Starter at $19.0 per user per month, Team at $39.0 per user per month and Business at $59.0 per user per month. LiveChat also offers a custom plan based on the customer's request.
MONTHLY YEARLY
Starter
$16 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$33 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveChat Reviews

OVERALL RATING
3.6
Based on 1,203 Rating(s)
Rating Distribution
  • 730
  • 122
  • 96
  • 254
  • 1
SHARE YOUR EXPERIENCE Write a Review
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Rui RibeiroSource : play.google.com
(Reviewed on 07 December 2019)

Do not install this App. Tried it with the intent of using it. But decide to uninstall it now I am stuck because it does not uninstall.

...more
Sam SamSource : play.google.com
(Reviewed on 06 December 2019)

Is it free ?

...more
Akash DixitSource : play.google.com
(Reviewed on 05 December 2019)

Very slow

...more
Ahsan IlahiSource : play.google.com
(Reviewed on 29 November 2019)

Nice

...more
Moe DaniSource : play.google.com
(Reviewed on 23 November 2019)

Disappointed that you removed tickets from the mobile app.

...more
PB HandbookSource : itunes.apple.com
(Reviewed on 20 November 2019)
Works ok

The app on my phone works ok but desktop version is better because you can use product cards. I wish product cards were available on the phone app. I haven’t had any issues with the phone app and I am please with it.

...more
2stepboogieSource : itunes.apple.com
(Reviewed on 13 November 2019)
Dont Bother. Horrible.

Dont Bother. Horrible App. Crashes all the time, can't keep a connection, freezes. Oh well. Desktop is horribly designed as well.

...more
2stepboogieSource : itunes.apple.com
(Reviewed on 13 November 2019)
Dont Bother. Horrible.

Dont Bother. Horrible App. Crashes all the time, can't keep a connection, freezes. Oh well. Desktop is horribly designed as well.

...more
Hetrick JohnSource : play.google.com
(Reviewed on 04 November 2019)

Good

...more
hehshsowksbsbwiSource : itunes.apple.com
(Reviewed on 31 October 2019)
Garbage app

Notifications don’t work, which lead to missed chats all the time and missed business. Fix your app.

...more
Read All Reviews

Videos on LiveChat Youtube Official Channel

LiveChat Demo Part V: Reports
LiveChat Demo Part V: Reports
LiveChat Demo Part IV: Agent managment
LiveChat Demo Part II: Setting up your LiveChat

LiveChat Screenshots

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