LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
| Support | 24/7 (Live rep) Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Boston, Massachusetts | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software |
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveChat is Live Chat Software. LiveChat offers the following functionalities:
Learn more about LiveChat features.
The pricing for LiveChat starts at $19.00 per user per month. LiveChat has 3 different plans:
LiveChat also offers a custom plan based on the customer's request.
Learn more about LiveChat pricing.
Yes, LiveChat provides API.
Better than Intercom. Using them with VINTCER, works great.
THESE GUYS ARE UNBELIEVABLE!!I only registered this morning & the service I have been given is some of the finest I've ever seen!I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!)Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!!Thank you so much guys! I wish I could give you 10 stars!
The ability to quickly and easily communicate online with customer service representatives. Review collected by and hosted on G2.com.
Love everything about LiveChat! Beats having to call and chat with a customer service rep! Review collected by and hosted on G2.com.
The ability to chat online as opposed to calling and talking to an agent on the phone. Review collected by and hosted on G2.com.
Absolutely easy to use! Nice UX/UI rounds everything up! Review collected by and hosted on G2.com.
I wish that the chat widget has more variable settings like a different sound or effect. Review collected by and hosted on G2.com.
I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody! Review collected by and hosted on G2.com.
We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future. Review collected by and hosted on G2.com.
One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great. I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!
Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them.
Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot. Review collected by and hosted on G2.com.
I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about. Review collected by and hosted on G2.com.
Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction. Review collected by and hosted on G2.com.
Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!
Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.
Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare Review collected by and hosted on G2.com.
Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin Review collected by and hosted on G2.com.
Live chat has good support and importantly integration is very easy . Has good analtical data points on chat Review collected by and hosted on G2.com.
Handle chat queries , and customer satisfaction Review collected by and hosted on G2.com.
What are the best aspects of this product?
This particular chat app is so easy to use, and my employees love it. You can easily track what is going on with your website or Shopify accounts. You can easily link the chatbox and answer multiple concerns in a jiffy. You can add templates or automated responses that help employees handle the workload. You can view past chat conversations and use them as a basis for training new employees on how to handle online sales and customer service support.
What aspects are problematic or could work better?
If you are on a budget, you might think twice about purchasing this app. Moreover, the starter pack comes with only a few features, which is pretty understandable. If you want to get the most out of LiveChat, you might as well get the highest package. I also wish that they could develop their reporting features so it would be easier for us to see our running stats and determine what needs to be improved.
What specific problems in your company were solved by this product?
Since using this app, we find it easier to reach out to our existing and potential clients. We became proactive in sending them to chat messages, which goes a long way. We were able to change the way that we deal with our Shopify clients by acting fast to resolve their concerns. We realized that more clients are happy because we can give them real-time solutions, which is what matters most.
Are you a current user of this product?
No
