Home/Live Chat Software/LiveChat
Updated on: April 16, 2021
What is LiveChat ?
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LiveChat

A feature-rich live chat software
(1,920 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Awards

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Highly Rated
Fastest Growing
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LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$16 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$33 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveChat FAQs

LiveChat is Live Chat Software. LiveChat offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about LiveChat features.

The pricing for LiveChat starts at $19.00 per user per month. LiveChat has 3 different plans:

  • Starter at $19.00 per user per month.
  • Team at $39.00 per user per month.
  • Business at $59.00 per user per month.
    • LiveChat also offers a custom plan based on the customer's request.

      Learn more about LiveChat pricing.

No, LiveChat does not offer a free plan.

Learn more about LiveChat pricing.

Yes, LiveChat provides API.

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LiveChat Reviews

OVERALL RATING
4.5
Based on 1,920 Rating(s)
Rating Distribution
  • 66.4 %
  • 24.5 %
  • 6.1 %
  • 0.4 %
  • 0.3 %
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customerSource : trustpilot.com
(Reviewed on 29 October 2020)
There advantages and disadvantages to…

There are advantages and disadvantages to LiveChat. But their Customer service is soooo good! 24/7 instant chat with HUMANS who answer right away.

...more
RaphaelSource : trustpilot.com
(Reviewed on 17 September 2020)
Great UX

Great UX. Not sure they have all the bells and whistles other platforms have, but their customer service is so awesome, they certainly get 5 stars

...more
Tyler WillmottSource : trustpilot.com
(Reviewed on 14 September 2020)
Better than Intercom

Better than Intercom. Using them with VINTCER, works great.

...more
Robbie MitchellSource : trustpilot.com
(Reviewed on 13 August 2020)
THESE GUYS ARE UNBELIEVABLE!!

THESE GUYS ARE UNBELIEVABLE!!I only registered this morning & the service I have been given is some of the finest I've ever seen!I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!)Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!!Thank you so much guys! I wish I could give you 10 stars!

...more
User in InsuranceSource : g2crowd.com
(Reviewed on 30 July 2020)
"LiveChat Review"

What do you like best?

The ability to quickly and easily communicate online with customer service representatives.

What do you dislike?

Love everything about LiveChat! Beats having to call and chat with a customer service rep!

What problems are you solving with the product? What benefits have you realized?

The ability to chat online as opposed to calling and talking to an agent on the phone.

...more
Burak ASource : g2crowd.com
(Reviewed on 24 July 2020)
"An easy way to reach to your future customer!"

What do you like best?

Absolutely easy to use! Nice UX/UI rounds everything up!

What do you dislike?

I wish that the chat widget has more variable settings like a different sound or effect.

Recommendations to others considering the product:

I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody!

What problems are you solving with the product? What benefits have you realized?

We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future.

...more
Ethan ScottSource : trustpilot.com
(Reviewed on 08 July 2020)
Support team are available 24/7/365!

One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great. I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!

...more
Ray MSource : g2crowd.com
(Reviewed on 03 June 2020)
"A great team behind a great product."

What do you like best?

Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them.

Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot.

What do you dislike?

I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about.

What problems are you solving with the product? What benefits have you realized?

Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction.

...more
ILIA KULIKOVSource : trustpilot.com
(Reviewed on 26 April 2020)
Great app

Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!

...more
SergeiSource : trustpilot.com
(Reviewed on 26 April 2020)
Excellent livechat solution

Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.

...more
Read All Reviews

Videos on LiveChat

LiveChat Demo Part V: Reports
LiveChat Demo Part V: Reports
LiveChat Demo Part IV: Agent managment
LiveChat Demo Part II: Setting up your LiveChat

LiveChat Screenshots

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