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Updated on: August 18, 2022
LiveChat - Live Chat Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveChat

Official Website A feature-rich live chat software
(2,017 Ratings) Write Review

What is LiveChat and how does it work?

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Awards

LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$16 /User/Month
Billed Yearly

Small office / Home office

Features

  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$33 /User/Month
Billed Yearly

Full-time support team

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month
Billed Yearly

Customer service department

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Fortune 500 companies

Features

  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • HIPAA Compliance
  • Single Sign-On (SSO)
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Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveChat pricing.

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LiveChat vs LiveHelpNow

LiveChat Reviews

OVERALL RATING
4.4
Based on 2,017 Rating(s)
Rating Distribution
  • 69.2 %
  • 24.9 %
  • 6.1 %
  • 0.7 %
  • 0.7 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on LiveChat

LiveChat Demo Part V: Reports
LiveChat Demo Part V: Reports
LiveChat Demo Part IV: Agent managment
LiveChat Demo Part II: Setting up your LiveChat

LiveChat Screenshots

All customers
Settings
Login
Qued chats
chat widget
Agents
Install Live chat
All customers
All customers
Settings
Login
Qued chats
chat widget
Agents
Install Live chat

LiveChat FAQs

LiveChat is Live Chat Software. LiveChat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about LiveChat features.

Yes, LiveChat provides API.

Articles on LiveChat

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com