LiveChat is Live Chat Software. LiveChat offers the following functionalities:
- Agent Scheduling
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
Learn more about LiveChat features.
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Location / Phone Number||Boston, Massachusetts|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac||Category||Live Chat Software|
Disclaimer: The pricing details were last updated on 08/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Yes, LiveChat provides API.
There are advantages and disadvantages to LiveChat. But their Customer service is soooo good! 24/7 instant chat with HUMANS who answer right away.
Great UX. Not sure they have all the bells and whistles other platforms have, but their customer service is so awesome, they certainly get 5 stars
Better than Intercom. Using them with VINTCER, works great.
THESE GUYS ARE UNBELIEVABLE!!I only registered this morning & the service I have been given is some of the finest I've ever seen!I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!)Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!!Thank you so much guys! I wish I could give you 10 stars!
What do you like best?
The ability to quickly and easily communicate online with customer service representatives.What do you dislike?
Love everything about LiveChat! Beats having to call and chat with a customer service rep!What problems are you solving with the product? What benefits have you realized?
The ability to chat online as opposed to calling and talking to an agent on the phone.
What do you like best?
Absolutely easy to use! Nice UX/UI rounds everything up!What do you dislike?
I wish that the chat widget has more variable settings like a different sound or effect.Recommendations to others considering the product:
I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody!What problems are you solving with the product? What benefits have you realized?
We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future.
One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great. I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!
What do you like best?
Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them.
Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot.What do you dislike?
I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about.What problems are you solving with the product? What benefits have you realized?
Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction.
Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!
Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.
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