Home/Live Chat Software/LiveChat
Updated on: September 19, 2020
What is LiveChat ?
LiveChat - Live Chat Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveChat

A feature-rich live chat software
(1,860 Ratings) Write Review

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

LiveChat Awards

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Highly Rated
Fastest Growing
Most Popular
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LiveChat Features Show All Features

LiveChat Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Boston, Massachusetts
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Live Chat Software

LiveChat Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$16 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$33 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$50 /User/Month
Billed Yearly

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

LiveChat FAQs

LiveChat is Live Chat Software. LiveChat offers the following functionalities:

  • Agent Scheduling
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about LiveChat features.

The pricing for LiveChat starts at $19.00 per user per month. LiveChat has 3 different plans:

  • Starter at $19.00 per user per month.
  • Team at $39.00 per user per month.
  • Business at $59.00 per user per month.
    • LiveChat also offers a custom plan based on the customer's request.

      Learn more about LiveChat pricing.

No, LiveChat does not offer a free plan.

Learn more about LiveChat pricing.

Yes, LiveChat provides API.

Ask the Community View Community

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LiveChat vs HelpCrunch

LiveChat Reviews

OVERALL RATING
4.4
Based on 1,860 Rating(s)
Rating Distribution
  • 67 %
  • 25.5 %
  • 6.5 %
  • 0.6 %
  • 0.4 %
SHARE YOUR EXPERIENCE Write a Review
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Tyler WillmottSource : trustpilot.com
(Reviewed on 14 September 2020)
Better than Intercom

Better than Intercom. Using them with VINTCER, works great.

...more
Robbie MitchellSource : trustpilot.com
(Reviewed on 13 August 2020)
THESE GUYS ARE UNBELIEVABLE!!

THESE GUYS ARE UNBELIEVABLE!!I only registered this morning & the service I have been given is some of the finest I've ever seen!I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!)Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!!Thank you so much guys! I wish I could give you 10 stars!

...more
User in InsuranceSource : g2crowd.com
(Reviewed on 30 July 2020)
"LiveChat Review"

What do you like best?

The ability to quickly and easily communicate online with customer service representatives. Review collected by and hosted on G2.com.

What do you dislike?

Love everything about LiveChat! Beats having to call and chat with a customer service rep! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to chat online as opposed to calling and talking to an agent on the phone. Review collected by and hosted on G2.com.

...more
Burak ASource : g2crowd.com
(Reviewed on 24 July 2020)
"An easy way to reach to your future customer!"

What do you like best?

Absolutely easy to use! Nice UX/UI rounds everything up! Review collected by and hosted on G2.com.

What do you dislike?

I wish that the chat widget has more variable settings like a different sound or effect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are absolutely suprised by Live Chat. We could generate some leads in a short time. We will still work with Live Chat in the future. Review collected by and hosted on G2.com.

...more
Ethan ScottSource : trustpilot.com
(Reviewed on 08 July 2020)
Support team are available 24/7/365!

One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great. I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!

...more
Ray MSource : g2crowd.com
(Reviewed on 03 June 2020)
"A great team behind a great product."

What do you like best?

Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them.

Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot. Review collected by and hosted on G2.com.

What do you dislike?

I join the customer service department once a month, and that means I have used Livechat once every month for the past two year. Simply put, there is no weakness I know about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Livechat offers us a cheap and quick way to answer our customers questions. My company has simply saved money by adopting Livechat as a major form of customer interaction. Review collected by and hosted on G2.com.

...more
ILIA KULIKOVSource : trustpilot.com
(Reviewed on 26 April 2020)
Great app

Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!

...more
SergeiSource : trustpilot.com
(Reviewed on 26 April 2020)
Excellent livechat solution

Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.

...more
Shashank S SSource : g2crowd.com
(Reviewed on 26 March 2020)
"Easy to Integrate , Easy to Implement"

What do you like best?

Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare Review collected by and hosted on G2.com.

What do you dislike?

Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Live chat has good support and importantly integration is very easy . Has good analtical data points on chat Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handle chat queries , and customer satisfaction Review collected by and hosted on G2.com.

...more
LeslySource : financesonline.com
(Reviewed on 11 March 2020)
Amazing Chat App for our business!!

PROS & CONS

What are the best aspects of this product?

This particular chat app is so easy to use, and my employees love it. You can easily track what is going on with your website or Shopify accounts. You can easily link the chatbox and answer multiple concerns in a jiffy. You can add templates or automated responses that help employees handle the workload. You can view past chat conversations and use them as a basis for training new employees on how to handle online sales and customer service support.

What aspects are problematic or could work better?

If you are on a budget, you might think twice about purchasing this app. Moreover, the starter pack comes with only a few features, which is pretty understandable. If you want to get the most out of LiveChat, you might as well get the highest package. I also wish that they could develop their reporting features so it would be easier for us to see our running stats and determine what needs to be improved.

What specific problems in your company were solved by this product?

Since using this app, we find it easier to reach out to our existing and potential clients. We became proactive in sending them to chat messages, which goes a long way. We were able to change the way that we deal with our Shopify clients by acting fast to resolve their concerns. We realized that more clients are happy because we can give them real-time solutions, which is what matters most.

Are you a current user of this product?

No

...more
Read All Reviews

Videos on LiveChat

LiveChat Demo Part V: Reports
LiveChat Demo Part V: Reports
LiveChat Demo Part IV: Agent managment
LiveChat Demo Part II: Setting up your LiveChat

LiveChat Screenshots

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