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About LiveChat

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    91%
  • Momentum
    69%
  • Popularity
    94%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)
  • Desktop App (Windows, Mac)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

LiveChat Awards

LiveChat Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Call Me Option

Allows your visitors to speak to your agents directly over the phone
LiveChat Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveChat Pricing.

LiveChat Alternatives

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LiveChat Reviews

User Rating

4.6/5 (Based on 1,731 Ratings)

Rating Distribution

  • Excellent

    65.5%
  • Very Good

    27.2%
  • Average

    5.5%
  • Poor

    0.8%
  • Terrible

    1%

User Sentiments

Excellent Customer Support, Ease of Use, Extensive Integrations, Real-time Customer Communication

Mobile App Functionality, Limited Customization Options, Inconsistent Notifications, Pricing for Additional Agents

Do You Use LiveChat?

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Review Summary

LiveChat impresses users with its user-friendly interface, robust features for omnichannel customer support, and strong security measures. It provides efficient and personalized customer service experiences across multiple platforms. Additionally, LiveChat is known for its excellent uptime record and technical support, making it a reliable and widely trusted solution for customer engagement. Overall, customers express high satisfaction with LiveChat's ability to improve their customer service and boost sales through increased efficiency and a reduction in response time.

Pros

  • Userfriendly interface and intuitive design.
  • Customizable chat widgets and proactive chat invitations.
  • Advanced features like chatbots, canned responses, and analytics.
  • Mobile optimization and seamless integration with popular CRMs.

Cons

  • Limited free plan and relatively higher pricing for advanced features.
  • Some users have reported issues with chat history retrieval and occasional technical glitches.
  • The interface may feel overwhelming for inexperienced users initially.

LiveChat Reviews

AI-Generated from the text of User Reviews

Videos on LiveChat

LiveChat Screenshots

LiveChat FAQs

What is LiveChat used for?

LiveChat is Live Chat Software. LiveChat offers the following functionalities:

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling

Learn more about LiveChat features.

What are the top alternatives for LiveChat?

Does LiveChat provide API?

Yes, LiveChat provides API.

LiveChat Contact

Vendor Details

Boston, Massachusetts

Contact Details

Not available

https://www.livechatinc.com/

Social Media Handles

Grid Report for LiveChat

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LiveChat Integrations

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