LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business Small Business|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac||Category||Live Chat Software|
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Previous version was way better. This one takes ages to load, you can no longer copy a message by just tapping on it, you have to select the whole message now. Hope this will be fixed soon.
very nice and good apps. I gone love it
earlier version was better, in this version as u click back, it closes the app, missing potential customers.
This app is terrible. I don't get notified of a chat when logged in but then, in the middle if the night and logged off i start getting chat notifications. Insane
I love the features of how seamless it is as a SaaS business model.
Costs can vary on what you want you need.
Compare prices to see what best fits your business.
We are learning how to better communicate with customers.
nice app..very useful
Love using live chat, able to communicate with all co workers
Nothing so far the app is great for small companies
It is easier to communicate with the team
Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer.
Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time.
Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.
The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.
Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.
I like LiveChat because of its attractive interface both in its versatile and web variant form. This makes working with it faster and easier. It also has a decent input frame which is fundamental for controlling our customer demands. It has an exchange platform consisting of guests from bots to specialists. The ticket procedures trap exchanges which are outside the operation hours
When a need arises to make updates, there has always been a configuration problem. The stability of this application varies with the strength of internet connectivity. It is also expensive because it requires regular renewal and updating which can only be made by the programmers
I highly recommend this software for any organization facing customer support challenges. With it, the help desk functions are improved since clients can consult without necessarily visiting the organization premises. It is easy to use and integrates comfortably with websites.
With this software, our customer support has highly improved. As a hospitality organization, we collaborate with our clients where they require help and assist them. Through this software, our organization website has been kept active 24/7 to make sure that our customers are kept happy. The software has highlights in web procedures and quality.
I am impressed with Livechat customer support ; they have always been helpful and offer full assistance on every occasion when I have had the cause to reach out to them to make an enquiry or complain about out Livechat experience.
Feature-wise, I like the ability to invite a website visitor to chat ,likewise being able to see where a customer is contacting us from.Most importantly, our customers find it easy using Livechat to communicate with my company.
A few website visitors have somehow been able to bypass the Livechat pre-survey form which we use to collect the name ,email address and phone numbers of any website visitor intending to chat with an helpdesk agent.
We have discovered that the aforementioned problem happens mostly with people logged into our website via mobile device.
Instant communication with customers on our website. We have reduced the number of customers needing to reach out to our call centre helpline for assistance.