LiveChat

I love the features of how seamless it is as a SaaS business model.

Costs can vary on what you want you need.

Compare prices to see what best fits your business.

We are learning how to better communicate with customers.

Love using live chat, able to communicate with all co workers

Nothing so far the app is great for small companies

It is easier to communicate with the team

Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer.

Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time.

Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.

The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.

Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.

I like LiveChat because of its attractive interface both in its versatile and web variant form. This makes working with it faster and easier. It also has a decent input frame which is fundamental for controlling our customer demands. It has an exchange platform consisting of guests from bots to specialists. The ticket procedures trap exchanges which are outside the operation hours

When a need arises to make updates, there has always been a configuration problem. The stability of this application varies with the strength of internet connectivity. It is also expensive because it requires regular renewal and updating which can only be made by the programmers

I highly recommend this software for any organization facing customer support challenges. With it, the help desk functions are improved since clients can consult without necessarily visiting the organization premises. It is easy to use and integrates comfortably with websites.

With this software, our customer support has highly improved. As a hospitality organization, we collaborate with our clients where they require help and assist them. Through this software, our organization website has been kept active 24/7 to make sure that our customers are kept happy. The software has highlights in web procedures and quality.

I am impressed with Livechat customer support ; they have always been helpful and offer full assistance on every occasion when I have had the cause to reach out to them to make an enquiry or complain about out Livechat experience.

Feature-wise, I like the ability to invite a website visitor to chat ,likewise being able to see where a customer is contacting us from.Most importantly, our customers find it easy using Livechat to communicate with my company.

A few website visitors have somehow been able to bypass the Livechat pre-survey form which we use to collect the name ,email address and phone numbers of any website visitor intending to chat with an helpdesk agent.

We have discovered that the aforementioned problem happens mostly with people logged into our website via mobile device.

Instant communication with customers on our website. We have reduced the number of customers needing to reach out to our call centre helpline for assistance.