Home/CRM Software/HubSpot CRM
Updated on: September 25, 2021

What is HubSpot CRM ?

HubSpot CRM - CRM Software
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot CRM

Solve your CRM functions for free
(10,514 Ratings) Write Review

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead.

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HubSpot CRM Features Show All Features

HubSpot CRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Cambridge, Massachusetts / +1 877 683 0497
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

HubSpot CRM Pricing

Pricing ModelFreemium , Subscription
MONTHLY YEARLY
Free Tools
Free

Start closing deals faster with time-saving sales CRM tools you can use for free.

Features

  • Live chat : Includes HubSpot branding
  • Basic bots : Limited features
  • Team email
  • Quotes : Not tied to a product library (Does not include eSignature or Stripe/payment integration)
  • Calling : 15 minutes
  • Email scheduling
  • Email tracking & notifications : Limited to 200 notifications per month
  • Shared inbox : Limited to 1 inbox
  • Email templates : 5 templates
  • Canned snippets : Up to 5 snippets
  • Documents : Up to 5 documents per account
  • Meeting scheduling : 1 personal meetings link
  • Reporting Dashboard : Up to 3 dashboards, each with 10 reports per dashboard
  • Deal Pipeline : 1 deal pipeline per account
  • Messenger integration : Limited features
  • Custom properties : 10 custom properties
  • HubSpot mobile app
  • Marketing events object
  • Email reply tracking
  • Email health reporting : Limited features
Starter
$45 /Month
Billed Yearly

$540 per Year

Starts at 2 paid users

Features

  • Live chat : HubSpot branding removed
  • Basic bots : Limited features
  • Team email
  • Quotes : Not tied to a product library.(Does not include eSignature)
  • Calling : 8 hours
  • Email scheduling
  • Email tracking & notifications : Unlimited email open and click notifications
  • Shared inbox : Limited to 1 inbox
  • Email templates : 5,000 templates
  • Canned snippets : Up to 5,000 snippets
  • Documents : Up to 5,000 documents per account
  • Meeting scheduling : 1,000 personal & team meetings links (Remove HubSpot branding)
  • Reporting Dashboard : 10 dashboards, 10 reports per dashboard
  • Deal Pipeline : 2 deal pipelines per account
  • Messenger integration : Limited features
  • Custom properties : 1,000 custom properties
  • HubSpot mobile app
  • Marketing events object
  • Email reply tracking
  • Email health reporting : Limited features
  • Goals : Limited features
  • Multiple Currencies : Up to 5 currencies
  • Slack integration
  • Calling SDK
  • 1:1 technical support : Email and in-app chat support
  • Conversation routing
  • Simple automation
  • Stripe integration : Requires a Stripe account
  • Deal stage, task, and lead rotation automation : Trigger tasks and email notifications based on deal stage only
  • Task queues
Professional
$450 /Month
Billed Yearly

$5,400 billed yearly

Starts at 5 paid users

Features

  • Live chat : HubSpot branding removed
  • Basic bots : Additional features
  • Team email
  • Quotes : Up to 100 quotes per deal
  • Calling : 16 hours
  • Email scheduling
  • Email tracking & notifications : Unlimited email open and click notifications
  • Shared inbox : Up to 100 inboxes
  • Email templates : 5,000 templates
  • Canned snippets : Up to 5,000 snippets
  • Documents : Up to 5,000 documents per account
  • Meeting scheduling : 1,000 personal & team meetings links (Remove HubSpot branding)
  • Reporting Dashboard : 25 dashboards, 20 reports per dashboard
  • Deal Pipeline : Up to 15 deal pipelines per account
  • Messenger integration : Additional features
  • Custom properties : 1,000 custom properties
  • HubSpot mobile app
  • Marketing events object
  • Email reply tracking
  • Email health reporting : Additional features
  • Goals : Limited features
  • Multiple Currencies : Up to 30 currencies
  • Slack integration
  • Calling SDK
  • 1:1 technical support : Email, in-app chat, and phone support
  • Conversation routing
  • Simple automation
  • Stripe integration : Requires a Stripe account
  • Deal stage, task, and lead rotation automation : Up to 300 workflows
  • Task queues
  • Rep productivity performance
  • Workflow extensions
  • Sequences : 5,000 sequences (500 email sends per user per day)
  • eSignature : 10 signatures per user per month
  • Smart send times
  • Required fields
  • Custom reporting : Up to 100 custom reports
  • 1:1 video messaging
  • Contact scoring : 5 scoring properties, not additive across objects or hubs
  • Teams : Up to 10 teams
  • Products
  • Calculated properties : 5 calculated properties
  • Record customization : Limited features
  • Target accounts home
  • Deal and company scoring : 5 scoring properties, not additive across objects or hubs
  • Forecasting : Default and custom forecasting and reporting
  • Account overview
  • Sales analytics
  • Logged-in visitor identification
  • ABM tools and automation
  • Salesforce integration : 1,000 field mappings, 10,000 Salesforce owners, 1 account
Enterprise
$1,200 /Month

$14,400 billed yearly

Starts at 10 paid users

Features

  • Live chat : HubSpot branding removed
  • Basic bots : Additional features
  • Team email
  • Quotes : Up to 100 quotes per deal
  • Calling : 33 hours
  • Email scheduling
  • Email tracking & notifications : Unlimited email open and click notifications
  • Shared inbox : Up to 100 inboxes
  • Email templates : 5,000 templates
  • Canned snippets : Up to 5,000 snippets
  • Documents : Up to 5,000 documents per account
  • Meeting scheduling : 1,000 personal & team meetings links (Remove HubSpot branding)
  • Reporting Dashboard : 50 dashboards, 20 reports per dashboard
  • Deal Pipeline : Up to 100 deal pipelines per account
  • Messenger integration : Additional features
  • Custom properties : 1,000 custom properties
  • HubSpot mobile app
  • Marketing events object
  • Email reply tracking
  • Email health reporting : Additional features
  • Goals : Additional features
  • Multiple Currencies : Up to 200 currencies
  • Slack integration
  • Calling SDK
  • 1:1 technical support : Email, in-app chat, and phone support
  • Conversation routing
  • Simple automation
  • Stripe integration : Requires a Stripe account
  • Deal stage, task, and lead rotation automation : Up to 1,000 workflows
  • Task queues
  • Rep productivity performance
  • Workflow extensions
  • Sequences : 5,000 sequences (1,000 email sends per user per day)
  • eSignature : 30 signatures per user per month
  • Smart send times
  • Required fields
  • Custom reporting : Up to 500 custom reports
  • 1:1 video messaging
  • Contact scoring : 25 scoring properties, not additive across objects or hubs
  • Teams : Up to 300 teams+ hierarchical teams
  • Products
  • Calculated properties : 200 calculated properties
  • Record customization : Additional features
  • Target accounts home
  • Deal and company scoring : 5 scoring properties, not additive across objects or hubs
  • Forecasting : Forecast across team hierarchies
  • Account overview
  • Sales analytics
  • Logged-in visitor identification
  • ABM tools and automation
  • Salesforce integration : 1,000 field mappings, 10,000 Salesforce owners, 1 account
  • Salesforce custom object sync : Map up to 10 custom objects per account
  • Custom objects : Up to 10 object definitions, 500,000 records
  • Hierarchical teams : Up to 300 teams
  • Predictive lead scoring
  • Playbooks : Up to 5,000 playbooks
  • Single sign-on
  • Quote-based workflows
  • Recurring revenue tracking
  • User roles
  • Field-level permissions
  • Conversation intelligence : Up to 1,500 hours/month per account
  • Admin notifications management
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Disclaimer: The pricing details were last updated on 19/07/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot CRM pricing.

HubSpot CRM FAQs

HubSpot CRM is CRM Software. HubSpot CRM offers the following functionalities:

  • Contact Management
  • Product Catalog
  • Lead Scoring
  • Project Management
  • Referral Tracking
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about HubSpot CRM features.

Yes, HubSpot CRM provides API.

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HubSpot CRM Reviews

OVERALL RATING
4.2
Based on 10,514 Rating(s)
Rating Distribution
  • 61.5 %
  • 29.3 %
  • 5.9 %
  • 1.4 %
  • 1.9 %
SHARE YOUR EXPERIENCE Write a Review
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Nassima BENNAI
Nassima BENNAISource : trustpilot.com
(Reviewed on 27 April 2021) Promesse tenue

Très bon produit, excellent service client

...more
K. Jürgens
K. JürgensSource : trustpilot.com
(Reviewed on 23 April 2021) Sehr übersichtliches CRM & Marketing-Tool

Sehr übersichtliches CRM und CMS; besonders die SEO-Funktionen und Content Cluster finde ich sehr hilfreich, um den Content zu organisieren

...more
Roger Craft
Roger CraftSource : trustpilot.com
(Reviewed on 22 April 2021) Love it

Love it! I've used this in the past no complaints

...more
Hassan M
Hassan MSource : trustpilot.com
(Reviewed on 30 March 2021) You get a lot of functionality on the…

You get a lot of functionality on the free basic version. Maybe once the requirement for more users and functionality arises we could consider the paid-for options. But still impressed with what you can do for free.

...more
Roger Craft
Roger CraftSource : trustpilot.com
(Reviewed on 22 February 2021) Great CRM

Great CRM. Has worked very well for us!No complaints

...more
Jake
JakeSource : trustpilot.com
(Reviewed on 23 January 2021) Best free crm i have ever used

Best free crm i have ever used. Great for small business who don't need to ditch out a fortune. Very smart with cool features. However the weakness is i would say is the price for premium plans however still a solid 5 out of 5

...more
Анна
АннаSource : trustpilot.com
(Reviewed on 14 January 2021) Мне нравится Hubspot

Мне нравится Hubspot. Но есть один вопрос, который не могу решить до сих пор. Мой корпоративный ящик на Яндекс.Коннект и при привязке его к Хабу возникает ошибка.

...more
Olga B
Olga BSource : g2crowd.com
(Reviewed on 02 December 2020) "Easy to track and close deals"

What do you like best?

Neat interface, everything is clear from the first sight. All new team members picked up the action sequence easily. We liked the possibility of setting up automatic emails.

What do you dislike?

Pricing is quite high for us, that's why we tried many features but are still waiting to be able to use them constantly. When our startup grows a bit, we will be able to purchase a paid plan.

What problems are you solving with the product? What benefits have you realized?

We tracked the initial deals that allowed us to start generating revenue. Sales pipeline perfectly worked for that. Currently, we track tasks connected with lead generation via Linkedin and email outreach. Also, we use HubSpot as a consolidated database for all the communications sales people and support people have with clients.

...more
Ranjeet N
Ranjeet NSource : g2crowd.com
(Reviewed on 30 November 2020) "I give 100% credit to my sale's success to HubSpot."

What do you like best?

HubSpot changed my sales approach and helped me to gain approx. $10k business in less than 6-8 months and that too in free plan and during the Covid crisis. I eagerly wanted to upgrade to Sales Hub Professional but my needs are meeting in free plan. I am sure i will achieve my goals by upgrading to paid plan. Hubspot is Revolution in business and they are really empowering business especially small. Gratitude!

What do you dislike?

Well, there is only thing I dislike about Hubspot i.e. Tasks. I should be able to select exact or specific time while exchanging emails rather than 8:00 AM default time.

Recommendations to others considering the product:

Its great for sales people to organize and build pipeline.

What problems are you solving with the product? What benefits have you realized?

I have solved my several sales problems. The discipline has become my habit.

...more
Jamil J
Jamil JSource : g2crowd.com
(Reviewed on 30 November 2020) "Super efficient and organized"

What do you like best?

What I like best about HubSpot task generator is that it’s super organized, easy to use and works very effectively for my work role. Also when you make phone calls out of HubSpot the task generator is always there right after in the bottom portion of the screen to set a task right after. It keeps me right on track for all of my work duties. I can also to keep track of myself and my production on HubSpot and it leaves a great audit report for my supervisors because my job is very autonomous.

What do you dislike?

There is not really anything that I dislike.I have been using it for almost a year now and all the updates have been great.

Recommendations to others considering the product:

I think you just need to use it every day and make sure actually implement its structure in your work. It helps keeps you on track if you actually use it. Use the videos they send and the platform walkthrough as well. Also you can track your own work if you used sales analytics and that helps me stay on task and focus for my position. I always have goals and task!

What problems are you solving with the product? What benefits have you realized?

I am staying on task, I am following up effectively and I am getting my job done efficiently because it keeps me organized. My job role is very lucrative and I have a lot of tasks and responsibilities and people that I have to stay in communication with constantly and repetitively. HubSpot helps me do all of that in one place. It keeps me organized in my role and it keeps me effectively producing because I am organized. Following up is such an essential and crucial part of many job rules and with HubSpot I’m able to do everything I need to do in my role efficiently and effectively.

...more
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HubSpot CRM Screenshots

Marketing Email
HubSpot Calendar
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Activity
Select a Template
Calling from Companies and Deals
Marketing Email
Marketing Email
HubSpot Calendar
Measures
Contacts
Activity
Select a Template
Calling from Companies and Deals

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