Home/CRM Software/HubSpot CRM
Updated on: September 19, 2020
What is HubSpot CRM ?
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HubSpot CRM

Solve your CRM functions for free
(9,617 Ratings) Write Review

A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead.

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HubSpot CRM Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Cambridge, Massachusetts / +1 877 683 0497
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

HubSpot CRM Pricing

Pricing ModelFreemium , Subscription
MONTHLY YEARLY
HubSpot CRM Tools
Free

Features

  • Contact management
  • Contact website activity
  • Companies
  • Deals
  • Tasks & activities
  • Company insights
  • Gmail and Outlook integration
  • App Marketplace integrations
  • Custom support form fields
  • Prospects
  • Ticketing
  • Forms
  • Ad management
  • Conversations inbox
  • Reporting dashboard
  • Email tracking & notifications
  • Email templates
  • Canned snippets
  • Documents
  • Calling
  • Meeting scheduling
  • Messenger integration
  • Custom properties
Starter
$40 /Month
Billed Yearly

Features

  • Includes features of Free Tools Plan, plus
  • Deal pipeline
  • Simple automation
  • Custom properties
  • Quotes
  • Calling
  • Meeting scheduling
  • Live chat
  • Goals
  • Reporting dashboard
Professional
$400 /Month
Billed Yearly

$4,800 billed yearly

Features

  • Includes features of Starter Plan, plus
  • Starts at 5 paid users
  • Teams
  • Deal stage, task, and lead rotation automation
  • Record customization
  • Required fields
  • Custom reporting
  • Email sequences
  • 1:1 video creation
  • Smart send times
  • Products
  • Calculated properties
  • eSignature
Enterprise
$1,200 /Month

$14,400 billed yearly

Features

  • Includes features of Professional Plan, plus
  • Starts at 10 paid users
  • User roles
  • Record customization
  • Single sign-on
  • Webhooks
  • Field-level permissions
  • Playbooks
  • Call transcription
  • Predictive lead scoring
  • Quote-based workflows
  • Recurring revenue tracking
  • Custom reporting
  • Reporting dashboard
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Disclaimer: The pricing details were last updated on 27/03/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

HubSpot CRM FAQs

HubSpot CRM is CRM Software. HubSpot CRM offers the following functionalities:

  • Contact Management
  • Call Logging
  • Lead Scoring
  • Project Management
  • Referral Tracking
  • Marketing Automation
  • Customer Support
  • List Management
  • Quotes (Proposals)

Learn more about HubSpot CRM features.

The pricing for HubSpot CRM starts at $50.00 per month. HubSpot CRM has 3 different plans:

  • Starter at $50.00 per month.
  • Professional at $500.00 per month.
  • Enterprise at $1200.00 per month.
    • HubSpot CRM also offers a Free Plan with limited features.

      Learn more about HubSpot CRM pricing.

Yes, HubSpot CRM offers a free plan.

Learn more about HubSpot CRM pricing.

Yes, HubSpot CRM provides API.

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HubSpot CRM Reviews

OVERALL RATING
4.2
Based on 9,617 Rating(s)
Rating Distribution
  • 59.9 %
  • 30.3 %
  • 6.5 %
  • 1.6 %
  • 1.6 %
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EmielSource : trustpilot.com
(Reviewed on 16 September 2020)
HubSpot is the best out there.

HubSpot is the best out there. It's for SMB with a turnover bigger than 1 mio up to 1000. HubSpot is not gonna work for you if you think software will solve your problems. A fool with a tool stays a fool...... So do come up with a good plan, invest time, and start with HubSpot experts who know how to be succesful within 6 months.

...more
EJ SSource : g2crowd.com
(Reviewed on 08 July 2020)
"HubSpot's tools make a difference for our law practice"

What do you like best?

HubSpot's toolset has been instrumental in the success and growth of our law firm. Being able to track and record all inbound information from potential clients and then continue monitoring all communications and interactions with clients throughout the lifecycle of a case helps us better understand who, how, and where clients are coming from and how best to meet their needs and expecatations. Review collected by and hosted on G2.com.

What do you dislike?

There is resistance from new employees and even from long-time employees to consistently use the entire breadth and width of HubSpot's toolset. The online training provided by HubSpot has improved this problem. Also, HubSpot's toolset being web-based is not always as responsive as working on a local or client based application or NAS. Learning to work at a slightly slower pace and logging everything is a downside. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Learning where clients come from and how they sign-up has been eye-opening. You quickly learn that just because something has always been done a certain way that is is not necessarily the best way. We reaped a $53,000+ benefit which paid for the entire cost of HubSpot for a couple of years by uncovering that a certain advertising program we had used for years was actually delivering a horrible ROI. Review collected by and hosted on G2.com.

...more
Cassie SSource : g2crowd.com
(Reviewed on 06 July 2020)
"Hubspot Does Everything and More!"

What do you like best?

Hubspot is extremely easy to use and is user friendly. The software is intuitive and they give access to a ton of videos for you to further train yourself on Hubspot's functionality. I also love their chat support feature where you can talk directly to someone at Hubspot if you have any questions or are having any issues. I don't know what I would do at my job without Hubspot, it's the best! Review collected by and hosted on G2.com.

What do you dislike?

Lack of integration with Microsoft Teams and sometimes the functionality of reports. I would like for that to be a bit more robust! There really isn't much to complain about with this software as they're extremely open to suggestions and are always looking for ways to improve their platform! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend using the resources available to learn the basics and more of Hubspot. There are so many great things the software offers and a lot can be missed if the surface is only scratched by your users/administrators. Take the time to live in the product and learn in because I found that that's a fantastic way to learn more about its functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using Hubspot to solve task management, engagement/outreach strategies, and account management. It is so easy to house all of the necessary information on an account, associate contacts to that account, and keep track of their deal progression all in one place. I also LOVE the task feature, as I would surely lose track of all of my to-dos without it! The ability to have data insights into marketing/outreach campaigns is amazing as well. Review collected by and hosted on G2.com.

...more
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 06 July 2020)
"Super intuitive and easy to use!"

What do you like best?

The email tracking, reporting, and super easy to use, creating contacts, sequences, and the plug-ins such as LinkedIn Sales Navigator and Outlook sync. Review collected by and hosted on G2.com.

What do you dislike?

Some of the reporting is finnicky, and installing some plug-ins was difficult. Also the limits on email templates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can easily track my sales cycles, if contacts have open emails or engaged with content, and it helps me to organize my sales process. Review collected by and hosted on G2.com.

...more
Jacob PSource : g2crowd.com
(Reviewed on 06 July 2020)
"New to HubSpot Sales Hub"

What do you like best?

It's so easy to get sequences set up for targeting contacts and allowing you to personalise your templates really easily.

Also to build out playbooks so bigger teams know what questions to be asking and keeping your sales calls on point with no stone being left unturned.

Having the ability to integrate all you other tools through the sales hub too is brilliant as you can have everything in one place.

The LinkedIn Sales Nav integration is awesome too Review collected by and hosted on G2.com.

What do you dislike?

The navigation around the hub takes some getting used to at first but it gets easier once you're up and running. There are so many different tools to use that finding out what is going to work best for you takes some time too and seeing where these are in the hub too and the best way to utilise them too. Once you've been in and using them for a while, it's fine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend using HubSpot Sales Hub above any other sales crm for the amount of features that you'll have at your disposal. What ever you're looking to achieve from your sales and what ever the size of your business, you'll find transition easy, there's alignment across marketing, sales and service so everyone is singing from the same hymn sheet.

Additionally, the notification setting to make sure as a sales rep you can stay on top of when your leads and contacts are engaging with your content whether it's emails when you've synced gmail. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hitting as many high value leads as possible with high value content

Managing email lists, so we can group leads together and send out well targeted email campaigns.

Having all the different tools integrated in one Hub makes life so much easier Review collected by and hosted on G2.com.

...more
Administrator in Non-Profit Organization ManagementSource : g2crowd.com
(Reviewed on 06 July 2020)
"HubSpot Sales Necessary for Your Organization"

What do you like best?

My favorite feature of HubSpot Sales is how easy it is to add and track contacts. An added bonus is being able to see when and how many times they open your email. Review collected by and hosted on G2.com.

What do you dislike?

An unfortunate feature for companies with a small budget is that all staff need to pay separately for their own sales account. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look into the integrations you might require before signing up for the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This tool helps us with our inbound marketing and being able to automate our touch-points in our communication. Review collected by and hosted on G2.com.

...more
RJ SSource : g2crowd.com
(Reviewed on 06 July 2020)
"Fantastic tool that will take your sales team to the next level."

What do you like best?

There are so many great features that we love and we can summarize them with being able to log and track emails so much better, also love using the Documents tool and we can create email templates on the fly, create, and share Meetings links, also create and use snippets and being able to enroll contacts in a sequence and lastly, have the capability of adding videos to CRM emails. Review collected by and hosted on G2.com.

What do you dislike?

We really love so much of HubSpot but there are times where we have a hard time in the app. We have a large amount of users in our organization and we use plugin features within our Gmail. Every once in a while they break and we need to install them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take total advantage of the free tools and the vast amount of training material. These guys will keep you up to date with amazing information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our sales team lives in HubSpot - as they use a large number of mail campaigns, newsletters, and internal company updates. In reality, having sales/marketing all in one location makes collaboration across all our teams seamless through HubSpot CRM. A big benefit in switching most of our processes to HubSpot for all our teams. Review collected by and hosted on G2.com.

...more
Radhika MSource : g2crowd.com
(Reviewed on 06 July 2020)
"its amazing software to track one's activities and can increase efficiency"

What do you like best?

email opening notification and email templets, call tracking Review collected by and hosted on G2.com.

What do you dislike?

need to login again and again, some feature should be there to keep us logged in Review collected by and hosted on G2.com.

Recommendations to others considering the product:

IT WILL BE HELPFUL TO INCREASE SALES Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

through reports and custom features of reports, we can track our daily activity Review collected by and hosted on G2.com.

...more
Zach SSource : g2crowd.com
(Reviewed on 03 July 2020)
"It's pretty good!"

What do you like best?

you can track certain items and have them passed along automatically to others. I like having the team on the same page to be able to track our sales pipeline as well. Your emails automatically get inserted into the CRM after you download the plugin on Outlook, etc., making it really easy to understand when you last contacted people, who their main contact is at your company, etc. Review collected by and hosted on G2.com.

What do you dislike?

there are a few features that don't automate as well as we'd like. the system kind of makes you upgrade to a paid version to get the best experience. We are under the startup discount so we purchased the sales and marketing packages, which have given us more of the experience that we're looking for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

get the processes in place at the beginning. it was very easy to get up and running, but harder to implement the "best practices" after we were already going. Putting the pen to paper on what you are looking to accomplish from using hubspot and each of the different features it offers will give you the most benefit from hubspot, outside of just tracking emails and contacts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

keeping track of the clients. before, we were contacting the same clients and not maintaining a database. now that our whole team is operating on Hubspot and we're all able to be on the same page regarding our client contacts, sales pipleline, tasks and onboarding. We were having trouble with the handoff originally from our sales team to the client success team, tracking individual orders after a successful sale, so the ticket portion of hubspot has by far been the most used feature. Review collected by and hosted on G2.com.

...more
Howard PSource : g2crowd.com
(Reviewed on 02 July 2020)
"HubSpot is well worthwhile"

What do you like best?

Simple to use, great O365 integration and no cost. Review collected by and hosted on G2.com.

What do you dislike?

Because it is no cost, it is self-help support. I tried the HubSpot/LinkedIn Sales navigator integration and couldn't get it to work and the community help didn't get it done. So I am living without the Linkedin integration. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for it! I have recommended HubSpot to a few other TeamLogic IT owners. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I needed a simple to use CRM that had a great integration with O365. I am finally getting my sales and marketing efforts linked up and don't half to guess where I am seeing engagement. Review collected by and hosted on G2.com.

...more
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