Home/Call Center Software/CloudTalk
Updated on: May 30, 2020
What is CloudTalk ?
CloudTalk - Call Center Software : SaaSworthy.com
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Manage Conversations in a Simple Method
(234 Ratings) Write Review

CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send personalized SMS to your customers. Collaborate with your team with conference calls. The software offers Click to Call, Call Tagging , Call Notes, and more. It integrates with Pipedrive, Salesforce, Help Scout, Intercom, and more. Small, Medium and Large companies make use of the software.

CloudTalk Awards

Fastest Growing

CloudTalk Features Show All Features

CloudTalk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York City, New York / +1 888-487-1675
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

CloudTalk Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Starter
$15 /User/Month
Billed Yearly

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
Essential
$20 /User/Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
Expert
$35 /User/Month
Billed Yearly

Features

  • Includes features of Essential plan, plus
  • Salesforce integration
  • Power dialer
  • Smart Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
Custom
Custom

Features

  • Includes features of Expert plan, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
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CloudTalk Pricing
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Disclaimer: The pricing details were last updated on 05/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CloudTalk FAQs

CloudTalk is Call Center Software. CloudTalk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CloudTalk features.

The pricing for CloudTalk starts at $22.00 per user per month. CloudTalk has 3 different plans:

  • Starter at $22.00 per user per month.
  • Essential at $30.00 per user per month.
  • Expert at $50.00 per user per month.
    • CloudTalk also offers a custom plan based on the customer's request.

      Learn more about CloudTalk pricing.

No, CloudTalk does not offer a free plan.

Learn more about CloudTalk pricing.

Yes, CloudTalk provides API.

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CloudTalk Reviews

OVERALL RATING
4.4
Based on 234 Rating(s)
Rating Distribution
  • 203
  • 18
  • 5
  • 6
  • 2
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Andrej CsizmadiaSource : play.google.com
(Reviewed on 22 April 2020)

Useful app for making calls on the go. It has nice & clean design and the most necessary features you need.

...more
Matej KukučkaSource : play.google.com
(Reviewed on 22 April 2020)

Works fine.

...more
Michal KourilSource : play.google.com
(Reviewed on 22 April 2020)

CloudTalk mobile version works great

...more
Kirrily StocksSource : play.google.com
(Reviewed on 20 March 2020)

Terrible for use unless you have a separate headset. Most smart phones turn of the screen when you're on a phone call do you don't press buttons with your face. because this is an app it doesn't do the same and you end up turning on aeroplane mode mid conversation or turning the WiFi off without realising and cutting of customers. Also doesn't block incoming standard calls so you can be on the phone and have another customer calling at the same time.

...more
GabeSource : play.google.com
(Reviewed on 17 March 2020)

The mobile version doesn't have all of the features and integrations like the pipedrive integration which the PC version has.

...more
Aaron McEvoySource : trustpilot.com
(Reviewed on 07 March 2020)
The worst experience ever

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is junk, It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. 😱.. they won't refund you if you ask. Stay away from this company. I have no clue how people like this company. Unacceptable service and support.

...more
Aaron McEvoySource : play.google.com
(Reviewed on 07 March 2020)

The worst experience ever. First of the app doesn't do sms and the desktop version is junk, It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. 😱.. they won't refund you if you ask. Stay away from this company.

...more
Verified UserSource : trustradius.com
(Reviewed on 04 March 2020)
Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Use Cases and Deployment Scope

CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.

Pros and Cons

  • None
Edit
  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

Likelihood to Recommend

The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.
Read this authenticated review

...more
Viktor VanekSource : play.google.com
(Reviewed on 03 February 2020)

Very nice & simple UI, works great.

...more
Luciana ESource : g2crowd.com
(Reviewed on 24 January 2020)
"Good application"

What do you like best?

Virtual number

History of calls : like on a normal phone

What do you dislike?

Errors messages sometimes but Cloudtalk is checking where the problem comes from

Recommendations to others considering the product:

Test it before to take always the good decision within an organisation

What problems are you solving with the product? What benefits have you realized?

Calling from the computer or app

...more
Read All Reviews

Videos on CloudTalk

Pipedrive CloudTalk - Integration Setup Guide
Pipedrive CloudTalk - Integration Setup Guide
Intercom plus CloudTalk Demo - How To Use Phone System Integration In Intercom

CloudTalk Screenshots

Agent Information
Caller ID
Integrate Freshdesk
Agent Information
Agent Information
Caller ID
Integrate Freshdesk

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