CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | New York City, New York / +1 888-487-1675 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 05/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
CloudTalk is Call Center Software. CloudTalk offers the following functionalities:
Learn more about CloudTalk features.
The pricing for CloudTalk starts at $25.00 per user per month. CloudTalk has 3 different plans:
CloudTalk also offers a custom plan based on the customer's request.
Learn more about CloudTalk pricing.
Yes, CloudTalk provides API.
Great Phone Integration for HubSpot UsersComing from a background that has had to do complicated dialer-integrations with other CRM's, I've really enjoyed the ease of use with CloudTalk. It's very 'plug and play' (as far as third-party apps go). You don't need to register numbers with Twilio, you don't need to copy pieces of an API to make the UI do what you need... you really just add it from the marketplace, and it works.PS: I haven't used this for any large marketing/sales centers, I'm using primarily for in-bound support, and it's worked well for that purpose. The staff is friendly, helpful, and if the app doesn't have something you may need- they will help you find a solution, and even hard-code entries if necessary.
Have worked in some companies in my career but from recently I start using Cloudtalk and I bet that I didn't have such an amazing experience like I'm having with Cloudtalk. So far to me, it's totally lag free when I use it in my system but would like to recommend them to have a new update of their android application version. The customer service team is amazingly responsive and go ahead and beyond for their service. I'm a happy user of Cloudtalk. Thank you!
I've been using CloudTalk for a while now and it has been quite a great app and easy to use. Integrates with my CRM system and it makes my job so much easier and saves a lot of time.
CloudTalk easily solved our team's problem with call solution. The app/software is easy to use, smoothly integrate with HubSpot for best management and eficiency. Before getting to test CT we tried many other solutions on the market, and I'm happy to say... the search ended :)
Great and easy to use interface.
I've been using Cloudtalk for the last 2 months and it has been a great experience. I have had perfect signal and uninterrupted calls every single time.
CloudTalk does the job for consistency and ease. It’s a simple offering, easy to onboard and get started straight away. Easy to adapt to your requirements and scale up.
Cloudtalk is an amazing app which helps our company keeping the contact with our partners and clients. They have good customer support, thank you!
It is a user-friendly app with high-quality service
What are the best aspects of this product?
The team is amiable, and they support with all our questions and features. They have the features we were looking for, such as missed call detection, IVR, and call distribution based on languages.
Fair pricing in comparison with similar competitors.
What aspects are problematic or could work better?
They have some bugs once in a while! I know that it is natural for companies with rapid growth.
What features/services would you like to see in future versions of this product?
It's hard to say: Perhaps conference call and video call! Probably they have it, but I am not using it yet! ))
What specific problems in your company were solved by this product?
Statistics, Missed calls, agent availability and performance, Tagging, and many more
Are you a current user of this product?
Yes
