CloudTalk

About CloudTalk

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $25.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

90%
Momentum

70%
Popularity

91%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

CloudTalk Awards

# 8 Fastest Growing Call Center Software
Q1 2020

CloudTalk Features

Show Feature Explanation

Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

CloudTalk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Starter $25.00 $30.00 per user / month

Features

Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)

Essential $30.00 $40.00 per user / month

Features

All Starter features, plus
Advanced analytics with unlimited history
Real-time client dashboard
Integrations to other systems
Open API
Skill-based routing
Smart queueing
SMS / Text messages
Workflow Automation

Expert $50.00 $60.00 per user / month

Features

All Essential features, plus
Salesforce integration
Power Dialer, Smart Dialer
Call Monitoring (Call Barging, Call Whispering)
Wallboards
Speech to text
Single Sign-On (SSO)
SQL Exporter
Unlimited concurrent calls

Custom Custom

Features

All Expert features, plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support
Custom reporting
SLA

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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CloudTalk Reviews

User Rating

4.4/5 (Based on 1,416 Ratings)

Rating Distribution

Excellent
63.8%
Very Good
26.3%
Average
4%
Poor
1.3%
Terrible
4.5%

User Sentiments

User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics

Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure

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Review Summary

CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.

Pros

Boost productivity with AIpowered call analytics and intelligent routing.
Seamlessly integrate with your CRM and other business tools for streamlined operations.
Enhance agent performance with realtime call monitoring, coaching, and quality assurance.

Cons

The pricing structure may be complex for some businesses, requiring careful consideration.
Some users have reported occasional technical glitches and delays, requiring prompt technical support.

CloudTalk Reviews

AI-Generated from the text of User Reviews

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