Home/Call Center Software/CloudTalk
Updated on: October 28, 2020
What is CloudTalk ?
CloudTalk - Call Center Software : SaaSworthy.com
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Manage Conversations in a Simple Method
(427 Ratings) Write Review

CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send personalized SMS to your customers. Collaborate with your team with conference calls. The software offers Click to Call, Call Tagging , Call Notes, and more. It integrates with Pipedrive, Salesforce, Help Scout, Intercom, and more. Small, Medium and Large companies make use of the software.

CloudTalk Awards

Fastest Growing

CloudTalk Features Show All Features

CloudTalk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York City, New York / +1 888-487-1675
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

CloudTalk Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Starter
$15 /User/Month
Billed Yearly

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
Essential
$20 /User/Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
Expert
$35 /User/Month
Billed Yearly

Features

  • Includes features of Essential plan, plus
  • Salesforce integration
  • Power dialer
  • Smart Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
Custom
Custom

Features

  • Includes features of Expert plan, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
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Disclaimer: The pricing details were last updated on 05/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CloudTalk FAQs

CloudTalk is Call Center Software. CloudTalk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CloudTalk features.

The pricing for CloudTalk starts at $22.00 per user per month. CloudTalk has 3 different plans:

  • Starter at $22.00 per user per month.
  • Essential at $30.00 per user per month.
  • Expert at $50.00 per user per month.
    • CloudTalk also offers a custom plan based on the customer's request.

      Learn more about CloudTalk pricing.

No, CloudTalk does not offer a free plan.

Learn more about CloudTalk pricing.

Yes, CloudTalk provides API.

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CloudTalk Reviews

OVERALL RATING
4.3
Based on 427 Rating(s)
Rating Distribution
  • 65.1 %
  • 25.8 %
  • 3.3 %
  • 1.7 %
  • 4.1 %
SHARE YOUR EXPERIENCE Write a Review
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ManvendraSource : trustpilot.com
(Reviewed on 07 October 2020)
Have been using Cloudtalk from past one…

Have been using Cloudtalk from past one year for my company situated in India. Our work is related to the customer service and we need to call almost everywhere around the world and cloudtalk has been such a great software for our work and haven't created any lags or problems. Their customer support team is great, always fast in their promt response. Thanks much for your service.

...more
Alex VechSource : trustpilot.com
(Reviewed on 15 September 2020)
Amazing Product

Amazing Product, we use it for our company :)

...more
DerekSource : trustpilot.com
(Reviewed on 15 September 2020)
Great customer support!

Great customer support, little downtime and very versatile

...more
Administrator in AccountingSource : g2crowd.com
(Reviewed on 14 September 2020)
"Great support (not that you need it often) and solid, easy to use product."

What do you like best?

It is not just a phone number with SMS capabilities, but a good call center for small businesses. What I like the most is the support - even though the help articles and UX is easy, I get to the point and speedy answers to my inquiries. Review collected by and hosted on G2.com.

What do you dislike?

The phone App (iOS) gets frequent updates and had a glitch in one update. The team fixed it in one day but they may need better testing prior to App updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have the benefit of a virtual office number and call center number for my remote business and team. Plus, I can get numbers from different countries that I operate in, it helps me localize in those countries and close more deals as prospects call from their local country number. Review collected by and hosted on G2.com.

...more
BrendanSource : trustpilot.com
(Reviewed on 13 September 2020)
CloudTalk is a great solution

CloudTalk is a great solution, especially for Pipedrive integration. The best feature is the voicemail and forwarding features. This is a core part of our business.

...more
Ashton DickmanSource : trustpilot.com
(Reviewed on 09 September 2020)
Nice Service!!

Nice Service!!

...more
KhalidSource : trustpilot.com
(Reviewed on 09 September 2020)
We love working with Cloud Talk

We love working with Cloud Talk. Its very easy to setup and i can edit my IVR and call flows in no-time using the dashboard.The ease of getting local numbers for all major countries is also a plus.Some of the numbers don't support SMS which is a pity, but nevertheless the service quality is top. We never had any quality issues.

...more
Jan van AppyBee.nlSource : trustpilot.com
(Reviewed on 09 September 2020)
1 word

1 word: Fantastic!

...more
client(e)Source : trustpilot.com
(Reviewed on 09 September 2020)
Great except the Android app which is…

Great except the Android app which is not compatible to all cellphone!

...more
MateuszSource : trustpilot.com
(Reviewed on 04 September 2020)
We choose CloudTalk because it's super…

We choose CloudTalk because it's super simple and quick to integrate with Pipedrive.

...more
Read All Reviews

Videos on CloudTalk

Pipedrive CloudTalk - Integration Setup Guide
Pipedrive CloudTalk - Integration Setup Guide
Intercom plus CloudTalk Demo - How To Use Phone System Integration In Intercom

CloudTalk Screenshots

Agent Information
Caller ID
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Agent Information
Agent Information
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