Home/Call Center Software/CloudTalk
Updated on: May 27, 2022

What is CloudTalk ?

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CloudTalk - Call Center Software
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Powerful Virtual Phone System For Businesses
(763 Ratings) Write Review

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone.

CloudTalk Awards

CloudTalk Features Show All Features

CloudTalk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York City, New York / +1 888-487-1675
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

CloudTalk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$25 /User/Month
Billed Yearly

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (140+ countries)
Essential
$30 /User/Month
Billed Yearly

Features

  • All Starter features, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert
$50 /User/Month
Billed Yearly

Features

  • All Essential features, plus
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text
  • Single Sign-On (SSO)
  • SQL Exporter
  • Unlimited concurrent calls
Custom
Custom

Features

  • All Expert features, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
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Disclaimer: The pricing details were last updated on 01/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about CloudTalk pricing.

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CallHippo
(493 RATINGS)
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CloudTalk vs CallHippo
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
eVoice
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CloudTalk vs eVoice
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Bright Pattern
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CloudTalk vs Bright Pattern

CloudTalk Reviews

OVERALL RATING
4.4
Based on 763 Rating(s)
Rating Distribution
  • 72.1 %
  • 26.6 %
  • 3.7 %
  • 1.7 %
  • 4.7 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on CloudTalk

Pipedrive CloudTalk - Integration Setup Guide
Pipedrive CloudTalk - Integration Setup Guide
Intercom plus CloudTalk Demo - How To Use Phone System Integration In Intercom

CloudTalk Screenshots

Agent Information
Caller ID
Integrate Freshdesk
Agent Information
Agent Information
Caller ID
Integrate Freshdesk

CloudTalk FAQs

CloudTalk is Call Center Software. CloudTalk offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about CloudTalk features.

Yes, CloudTalk provides API.

CloudTalk Integration

97%
Intercom
(2276 RATINGS) Live Chat Software
93%
Freshdesk
(5372 RATINGS) Help Desk Software
96%
LiveAgent
(1539 RATINGS) Help Desk Software
98%
Zoho CRM
(8011 RATINGS) CRM Software
91%
HubSpot CRM
(10106 RATINGS) CRM Software
96%
BigCommerce
(1390 RATINGS) Ecommerce Software
98%
Salesforce
(31361 RATINGS) CRM Software
95%
Pipedrive
(5182 RATINGS) CRM Software
98%
Shopify
(8465 RATINGS) Ecommerce Software
Zapier
(3301 RATINGS) iPaaS Software

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com