CloudTalk

About CloudTalk

Deep Dive with Clara AI

CloudTalk is an AI-powered business phone system for remote sales and customer service teams. With carrier-grade coverage across 160+ countries and local numbers everywhere, it helps businesses maintain a local presence internationally and operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. Beyond human agents, CloudTalk now runs AI Voice Agents directly inside the same telephony system: the AI Receptionist answers every inbound call instantly, captures intent, resolves FAQs, and routes to the right person 24/7 (in multiple languages, auto-detected), while the AI Specialist owns entire workflows end-to-end (inbound resolution or outbound campaigns), pulling live data from your CRM and handing off to a human only when genuinely needed, with full context. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers, or call masking. The tool's intelligent call routing ensures that calls, whether handled by AI or a human, are routed to the right agent based on custom criteria. Businesses can boost the productivity of their staff, teams, or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer, or agent status. CloudTalk integrates with 100+ tools, including existing CRM, helpdesk, and e-commerce solutions such as HubSpot, Salesforce, Pipedrive, and Zoho. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and shared analytics across human and AI calls. Other features that ensure better and easier management include security, unlimited concurrent calls, a responsive web admin, and multi-language phone support.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $25.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

76%
Momentum

64%
Popularity

69%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

CloudTalk Awards

# 8 Fastest Growing Call Center Software
Q1 2020

CloudTalk Features

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Call Center Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Predictive Dialer

Automatically dials to list of phone numbers

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

VoIP Providers Features

Call Analytics

Provides insights on call duration, abandonment rates, quality metrics and more

International Calling Plans

Cost-effective calling options for global businesses.

Voicemail

Record and store messages from missed calls, with some providers offering the added convenience of voicemail-to-email transcription.

IP Calling

Facility to make and receive phone calls over the internet instead of traditional phone lines

Call Routing

Directs calls to the appropriate agent or department

Multi-device Support

Works across multiple devices such as PC and Mobile

E911 Support

Emergency calling services tied to user location, required in many regions.

Call Conferencing

Ability to connect multiple participants in a single call.

Call Waiting

Enables you to manage incoming calls while already engaged in a conversation

Multi-Currency

Enables payment and collection in multiple currencies.

CloudTalk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

MONTHLY YEARLY

Starter $25.00 $34.00 per user / month

Features

Unlimited calls across the US & Canada
Free internal & inbound calls included
Call recording, tags & transfers (voicemail, hold)
Ring groups, call queues & queue callback
Click-to-call, auto outbound number & web dialer
Unlimited call history & basic dashboards

Essential $29.00 $39.00 per user / month

Features

All Starter features, plus:
Smart routing: IVR, skill & condition-based routing, VIP queues
Smart dialer
Standard integrations: 95+ CRM, Helpdesk & ATS integrations
Fax, international SMS/MMS & WhatsApp
Workflow designer & CloudTalk MCP

Expert $49.00 $69.00 per user / month

Features

All Essential features, plus:
Salesforce Ecosystem integration
Parallel dialer (up to 10 lines) included
Custom dashboards, real-time analytics & wallboards
Minimum 3 licenses

Custom Custom

Features

All Expert features, plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support
Custom reporting
SLA

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/12/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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CloudTalk Reviews

User Rating

4.2/5 (Based on 468 Ratings)

Rating Distribution

Excellent
68.8%
Very Good
11.1%
Average
1.9%
Poor
3.2%
Terrible
15%

User Sentiments

User Friendly Interface, Extensive Integrations, Clear Call Quality, Comprehensive Call Analytics

Inconsistent Mobile App Functionality, Occasional Connectivity Issues, Inaccurate Call Transcript Feature, Unclear Pricing Structure

Do You Use CloudTalk?

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Review Summary

CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.

Pros

Boost productivity with AIpowered call analytics and intelligent routing.
Seamlessly integrate with your CRM and other business tools for streamlined operations.
Enhance agent performance with realtime call monitoring, coaching, and quality assurance.

Cons

The pricing structure may be complex for some businesses, requiring careful consideration.
Some users have reported occasional technical glitches and delays, requiring prompt technical support.

CloudTalk Reviews

AI-Generated from the text of User Reviews

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What is CloudTalk?

CloudTalk Screenshots

Dashboard

Contacts

Call history

Numbers

Analytics

CloudTalk FAQs

What is CloudTalk used for?

CloudTalk is Call Center Software. CloudTalk offers the following functionalities:

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

Learn more about CloudTalk features.

How much does CloudTalk cost?

The pricing for CloudTalk starts at $25.00 per user per month. CloudTalk has 4 different plans:

Custom at $0.00.
Starter at $25.00 per user per month.
Essential at $29.00 per user per month.
Expert at $49.00 per user per month.

Learn more about CloudTalk pricing.

Does CloudTalk offer a free plan?

Yes, CloudTalk offers a free plan.

Learn more about CloudTalk pricing.

What are the top alternatives for CloudTalk?

Here`s a list of the best alternatives for CloudTalk:

Does CloudTalk provide API?

Yes, CloudTalk provides API.

What is the best Call Center Software?

When small businesses select call center software, the ideal solutions strike a balance between user-friendliness, cost-effectiveness, and essential capabilities like IVR, call routing, and CRM integration. This allows them to scale customer support efficiently, avoiding overly complicated systems. Based on recent reviews, top contenders include:

Best for mid-market teams needing reliable cloud voice, omni-channel support, and strong CRM integrations.