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CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send personalized SMS to your customers. Collaborate with your team with conference calls. The software offers Click to Call, Call Tagging , Call Notes, and more. It integrates with Pipedrive, Salesforce, Help Scout, Intercom, and more. Small, Medium and Large companies make use of the software.
| Support | Business Hours Online | Customer Type | Freelancers Medium Business Small Business |
| API | Location / Phone Number | New York City, New York / +1 888-487-1675 | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | Call Center Software |
Disclaimer: The pricing details were last updated on 05/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
What are the best aspects of this product?
saving money on calls, being able to record calls and to analyse data
What aspects are problematic or could work better?
the internal setup could be more deeper
What features/services would you like to see in future versions of this product?
being free
What specific problems in your company were solved by this product?
international calls
Are you a current user of this product?
No
What are the best aspects of this product?
CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!
What aspects are problematic or could work better?
Small issue with initial login but immediately solved by support helpdesk.
What features/services would you like to see in future versions of this product?
Mobile app.
Are you a current user of this product?
Yes
What are the best aspects of this product?
Due to my job responsibilities, I need to make a lot of international calls every day. CloudTalk solution was a great finding for me as a perfect tool for my tasks. The only thing I need is a stable internet connection. The best thing about CloudTalk solution is that you have your own dedicated number that people can also call you to and you can answer from your laptop or mobile.
What aspects are problematic or could work better?
Nothing really. All little issues I had was instantly fixed by CloudTalk support team.
What features/services would you like to see in future versions of this product?
I think all I need is already there!
What specific problems in your company were solved by this product?
I do not have to use different resources anymore to conduct international calls. I can also finally have an international number myself for different people around the world to reach out to me!
Are you a current user of this product?
Yes
What are the best aspects of this product?
You can set up a call center from anywhere in the world and connect your business in an easy way to reach customers and, with it, increase sales.
What aspects are problematic or could work better?
Pricing can improve. The basic package is cheap for one user but there should be some discount when you purchase the software for 2-3 users at the same time.
Are you a current user of this product?
No
What are the best aspects of this product?
I was surprised how quick and easy the setup was. It is designed exactly to suit contact center needs. Sound quality is very good. I can always rely on CloudTalk.
What aspects are problematic or could work better?
Of course bugs appear sometimes but they respond fast.
Are you a current user of this product?
Yes
What are the best aspects of this product?
I can synchronize all of the platforms that I am using and have everything in one place!
What aspects are problematic or could work better?
There is nothing I would change so far, maybe I will find something while using it more.
What features/services would you like to see in future versions of this product?
More and more integrations and ease of use - less clicking, more suggestions
What specific problems in your company were solved by this product?
To be able to track all the calls and messages as an aspect of performance, but also saves a lot of time
Are you a current user of this product?
Yes
What are the best aspects of this product?
Efficient tool how to save time thanks to its simplicity, good price and nice design.
What aspects are problematic or could work better?
nothing
Are you a current user of this product?
No
What are the best aspects of this product?
Amazing! Convenient and really easy to use even for the non-technically skilled people.
What aspects are problematic or could work better?
I had some trouble with activating integrations.
What features/services would you like to see in future versions of this product?
Mobile app
What specific problems in your company were solved by this product?
Solving helpdesk issues is 40% faster.
Are you a current user of this product?
Yes
What are the best aspects of this product?
Cloudtalk offers simple yet powerful solution for both small and large enterprises.
What aspects are problematic or could work better?
Customer support could use some more work in terms of how useful or polite they are.
What features/services would you like to see in future versions of this product?
Integration with more services.
What specific problems in your company were solved by this product?
As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center.
Are you a current user of this product?
Yes
What are the best aspects of this product?
The software i easy to use and the customer service is excellent. It is also worth the money.
What aspects are problematic or could work better?
nothing problematic
Are you a current user of this product?
No
