Home/Call Center Software/CloudTalk
Updated on: August 6, 2020
What is CloudTalk ?
CloudTalk - Call Center Software : SaaSworthy.com
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86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Manage Conversations in a Simple Method
(287 Ratings) Write Review

CloudTalk software is a Call Center software used to enhace your phone system for sales and customer service teams. Create customized Call Queues and Send personalized SMS to your customers. Collaborate with your team with conference calls. The software offers Click to Call, Call Tagging , Call Notes, and more. It integrates with Pipedrive, Salesforce, Help Scout, Intercom, and more. Small, Medium and Large companies make use of the software.

CloudTalk Awards

Fastest Growing

CloudTalk Features Show All Features

CloudTalk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number New York City, New York / +1 888-487-1675
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Call Center Software

CloudTalk Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Starter
$15 /User/Month
Billed Yearly

Features

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
Essential
$20 /User/Month
Billed Yearly

Features

  • Includes features of Starter plan, plus
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
Expert
$35 /User/Month
Billed Yearly

Features

  • Includes features of Essential plan, plus
  • Salesforce integration
  • Power dialer
  • Smart Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score
Custom
Custom

Features

  • Includes features of Expert plan, plus
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA
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Disclaimer: The pricing details were last updated on 05/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

CloudTalk FAQs

CloudTalk is Call Center Software. CloudTalk offers the following functionalities:

  • Call Monitoring
  • Auto Call Recording
  • IVR Support
  • Queue Management (Calls)
  • Predictive Dialer
  • Progressive Dialer
  • Live Chat
  • Concurrency Support
  • Inbound Call Center
  • Outbound Call Center

Learn more about CloudTalk features.

The pricing for CloudTalk starts at $22.00 per user per month. CloudTalk has 3 different plans:

  • Starter at $22.00 per user per month.
  • Essential at $30.00 per user per month.
  • Expert at $50.00 per user per month.
    • CloudTalk also offers a custom plan based on the customer's request.

      Learn more about CloudTalk pricing.

No, CloudTalk does not offer a free plan.

Learn more about CloudTalk pricing.

Yes, CloudTalk provides API.

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CloudTalk Reviews

OVERALL RATING
4.3
Based on 287 Rating(s)
Rating Distribution
  • 240
  • 22
  • 11
  • 12
  • 2
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VineetSource : trustpilot.com
(Reviewed on 03 July 2020)
Easy to use.

Cloud talk is very user friendly and also very easy to use. I highly recommend cloud talk.

...more
RavishankarSource : trustpilot.com
(Reviewed on 02 July 2020)
Hi the audio settings can be improved a…

Hi the audio settings can be improved a bit. Otherwise a well developed app. Thanks for your service

...more
KatieSource : trustpilot.com
(Reviewed on 01 July 2020)
Great!

Great!Love this application

...more
PiotrSource : trustpilot.com
(Reviewed on 28 June 2020)
I've integrated CloudTalk with HubSpot…

I've integrated CloudTalk with HubSpot and it works great.

...more
KimSource : trustpilot.com
(Reviewed on 25 June 2020)
Very easy to use

Very easy to use, great functionality. Clear calls, no connectivity issues. Would recommend as a very simple solution to communicate with customers.

...more
Dagna SdaSource : trustpilot.com
(Reviewed on 25 June 2020)
Would recommend!

I use it everyday at my work for a few months now, so far no complaints!

...more
NunoSource : trustpilot.com
(Reviewed on 24 June 2020)
Amazing

It is an ideal application to work from home. With this application, we can be connected, outside the office.

...more
NicolasSource : trustpilot.com
(Reviewed on 24 June 2020)
Practical Solution for managing…

Practical Solution for managing Communications within a team

...more
WendySource : trustpilot.com
(Reviewed on 24 June 2020)
Great app for phone and sms receiving

Always wanted and app to get temporary phone number in order to receive sms or even make phone calls let me tell you something i ve tried many apps before but CloudTalk literally brought me an amazing experienece like never before one of the best app in the market right now if not the best one so far i ve tested!

...more
Carlos PerezSource : trustpilot.com
(Reviewed on 24 June 2020)
Cloudtalk has been invaluable for our…

Cloudtalk has been invaluable for our company.We have not had a single problem taking our customer support calls, and everything flows quite well and nicely.Updates are regular, and do not interfere with work time.Would recommend 10/10

...more
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Videos on CloudTalk

Pipedrive CloudTalk - Integration Setup Guide
Pipedrive CloudTalk - Integration Setup Guide
Intercom plus CloudTalk Demo - How To Use Phone System Integration In Intercom

CloudTalk Screenshots

Agent Information
Caller ID
Integrate Freshdesk
Agent Information
Agent Information
Caller ID
Integrate Freshdesk

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