What is Call Me Option?

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The Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Software with Call Me Option

PRODUCT NAME	SW SCORE(OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
Crisp	92	2.1
Provide Support	91	4.6
eGain Chat	91	1
Intercom	90	0
Helpshift	90	4.4
HelpCrunch	90	4.8
JivoChat	90	4.2
SnapEngage	90	0
Giosg	89	4.8
REVE Chat	89	0

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Agent Scheduling

Things happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Co-Browsing

Co-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.

Knowledge Database

A knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things

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Related Topics

Related Categories

Related Features

Software with Call Me Option

Related Features

Agent Scheduling

Co-Browsing

Knowledge Database

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers