Home/Help Desk Software/HelpDesk
Updated on: August 12, 2022
HelpDesk - Help Desk Software
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HelpDesk

Official Website Ticketing Software for Intuitive Customer Support
(50 Ratings) Write Review

What is HelpDesk and how does it work?

HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.

HelpDesk Awards

HelpDesk Features Show All Features

HelpDesk Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Lower Silesia, Poland
Deployment SaaS/Web/Cloud Category Help Desk Software

HelpDesk Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
MONTHLY YEARLY
Starter
$4 /User/Month
Billed Yearly

Simple email management

Features

  • Email channel (shared inbox)
  • Unlimited free Viewer accounts
  • Unlimited ticket history
  • Collaboration tools
  • Basic reports
  • Custom domain
  • Automated workflows
  • Contact form
  • 24/7 chat support
Team
$19 /User/Month
Billed Yearly

Ticketing system for teams

Features

  • Includes features of Starter plan, plus
  • Teams
  • Multiple mailboxes
  • Automated assignment
  • Collision detection
  • Advanced analytics
  • Customization
  • LiveChat integration
Enterprise
Custom

Multichannel communication for business

Features

  • Includes features of Team plan, plus
  • Multichannel communication
  • Dedicated account manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Data migration assistance
  • White label
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HelpDesk pricing.

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HelpDesk Reviews

OVERALL RATING
4.3
Based on 50 Rating(s)
Rating Distribution
  • 76.5 %
  • 5.9 %
  • 11.8 %
  • 0 %
  • 5.9 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on HelpDesk

What is HelpDesk?
What is HelpDesk?
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HelpDesk Screenshots

Ticket Detail
All Tickets
Create a ticket
Ticket Detail
Ticket Detail
All Tickets
Create a ticket

HelpDesk FAQs

HelpDesk is Help Desk Software. HelpDesk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about HelpDesk features.

Yes, HelpDesk provides API.

Customers

achieveCE
achieveCE
Bungalow.Net
Bungalow.Net
Rategenius
Rategenius
STS Gaming Group
STS Gaming Group
4Over4.com
4Over4.com
Cloverly
Cloverly
Hostwinds
Hostwinds
Pure.gear
Pure.gear
Tradera
Tradera
MightyCall
MightyCall

HelpDesk Integration

98%
GitHub
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90%
HubSpot CRM
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97%
LiveChat
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98%
Salesforce
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Zapier
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95%
Shopify
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98%
Jira
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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com