HelpDesk is a ticketing tool that functions as a help desk software that aids the customer management efforts of organizations. The tool seamlessly blends together all email communication by converting every email into tickets and organizing them. Users can also collaborate with team members, assign the generated tickets to the right stakeholders, and deploy features like tags and private notes to manage the tickets. They can also browse old messages to find any required details. HelpDesk also uses established security practices to encrypt, process and store every piece of conversation. Users can sign up for free for a trial period and the basic plan consists of features such as unlimited users, email channels with a shared inbox, all the collaboration tools, canned responses, high security, as well as chat and email support. Other features include categories, filters, smart search, ticket details, attachments, statuses, spam filters, and more.
Pricing
SW Score Breakdown
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Unique Features
AI Assistant
AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.Multi-language Support
Available in multiple languages to support global customersMulti-brand Help desk
Allows to manage multiple support portals on a single platform by offering product differentiation and branding featuresStandard Features
Concurrent Calling
Allows to place more calls simultaneously without reducing call quality.Free Trial
Available
No Credit Card Required, Get Started for Free
Pricing Options
Premium Plans ( Subscription / Quotation Based )
Pricing Plans
Team $29.00 $34.00 per user / month
To keep customer service in check
Features
Enterprise Custom
The software offers Enterprise pricing plan with a dedicated account manager, white labeling, and data migration assistance on basis of request.
Screenshots of Vendor Pricing Page
Learn more about HelpDesk Pricing.
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Sponsored87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HelpDesk?
LiveChat Tips #5 ...
LiveChat for Deve...
Ticket Detail
All Tickets
Create a ticket
What is HelpDesk used for?
HelpDesk is Help Desk Software. HelpDesk offers the following functionalities:
Learn more about HelpDesk features.
What are the top alternatives for HelpDesk?
Does HelpDesk provide API?
Yes, HelpDesk provides API.
Vendor Details
Lower Silesia, PolandContact Details
Not available
https://www.helpdesk.com/
Social Media Handles
This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.