Home/Cloud Communication Platforms/Twilio FlexUpdated on: December 9, 2022

Twilio Flex

A communication centre that fits your business
(441 Ratings) Write Review

What is Twilio Flex and how does it work? Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

Twilio Flex Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business
API Location / Phone Number California, United States
Deployment SaaS/Web/Cloud Official Website https://www.twilio.com/flex
Category Cloud Communication Platforms

Twilio Flex Pricing

Pricing ModelFree Trial , Subscription
Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Twilio Flex pricing.

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90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Zendesk Talk
(39 RATINGS) Zendesk Talk Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It... read more
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Twilio Flex Reviews

OVERALL RATING 2.7 Based on 441 Rating(s)
Rating Distribution
  • 52.2 %
  • 14 %
  • 5.6 %
  • 2.7 %
  • 25.6 %
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Videos on Twilio Flex

Getting Started with Twilio Flex
Getting Started with Twilio Flex
Quickly Deploy a Cloud Contact Center Using Twilio Flex
Setting Up for Twilio Flex Plugin Development

Twilio Flex Screenshots

Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Skilling
Twilio Flex Demo - Twilio Flex - Supervisor
Twilio Flex Demo - Twilio Flex - Call
Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Skilling
Twilio Flex Demo - Twilio Flex - Supervisor
Twilio Flex Demo - Twilio Flex - Call

Twilio Flex FAQs

Yes, Twilio Flex provides API.

Articles on Twilio Flex

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