Home/Call Center Software/Twilio Flex
Updated on: November 18, 2019
What is Twilio Flex ?
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Twilio Flex - Call Center Software : SaaSworthy.com
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Twilio Flex

The first fully-programmable contact center platform
(17 Ratings) Write Review

Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs.

Twilio Flex Features Show All Features

Twilio Flex Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business
API Location / Phone Number California, United States
Deployment SaaS/Web/Cloud Category Call Center Software

Twilio Flex Pricing

Pricing ModelFree Trial , Subscription
How much does Twilio Flex cost ?
The pricing for Twilio Flex starts at $1.0 per user. Twilio Flex has 2 different plans such as - Active User Hour Plan at $1.0 per user and Named User Plan at $150.0 per user per month.
Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
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Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Twilio Flex Reviews

OVERALL RATING
4.3
Based on 17 Rating(s)
Rating Distribution
  • 15
  • 2
  • 0
  • 0
  • 0
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Source : g2crowd.com
(Reviewed on 29 January 2019)
"Customized communiction channel"

What do you like best?

Very good documentations to learn how to customize and really love the customizable features it has. And the pricing is also fair because have to pay only for what we use

What do you dislike?

When there is an issue sometimes it takes few days to get an response for the resolution. It would be nice if the issue response mails come within few hours.

Recommendations to others considering the product

This is really great if you want to have a customized communication channel with you for a affordable price

What business problems are you solving with the product? What benefits have you realized?

This was used as a communication channel and to customize the channel according to the requirements

...more
Source : g2crowd.com
(Reviewed on 29 January 2019)
"Efficient and User Friendly , two thumbs up!!!"

What do you like best?

Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far

What do you dislike?

none so far , everything works like charm

Recommendations to others considering the product

The customer service staff can always timely respond to our questions and the service has been very reliable.

What business problems are you solving with the product? What benefits have you realized?

create built-in messaging voice and video call, and authentication tools in custom applications.

...more
Source : g2crowd.com
(Reviewed on 29 January 2019)
"I could build Contact Center on cloud. Thanks Twillio"

What do you like best?

Programmable SMS API took my total focus. It's the best customizable API service ive ever come across. And this works so smoothly with Flex. Ability to select the channel im interested on, is another enamours feature

What do you dislike?

Integrating with plugins seems bit confusing. Integrating the real-time reporting feature with third party applications is somewhat confusing than other competitors.

What business problems are you solving with the product? What benefits have you realized?

Software development

...more
Source : g2crowd.com
(Reviewed on 29 January 2019)
"Twilio Flex review"

What do you like best?

The omnichannel feature which allows agents to get request from all channels

What do you dislike?

Don't have a fully integrated crm system,.

Recommendations to others considering the product

Good progress

What business problems are you solving with the product? What benefits have you realized?

Service

...more
Source : g2crowd.com
(Reviewed on 29 January 2019)
"Cloud communications platform programing"

What do you like best?

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem .

What do you dislike?

i must be more simple to use and have low prince

Recommendations to others considering the product

i recomend to use beacuse offer good support and usefull thing for lot of company

What business problems are you solving with the product? What benefits have you realized?

i work an a call center and use before voip is with hight quality and can buy number for outgoing call

...more
Source : g2crowd.com
(Reviewed on 29 January 2019)
"Great text notifications"

What do you like best?

It can be setup very quickly with the help of documentations. It works under he rest API and the call as well as text interactions are better than the competitors. Paying for number of text notification which you sent or whichever service you used. We can always trust on the reliability of the messages. It is very adaptable to requirements. It also increases information collection.

What do you dislike?

When we implemented it , we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more option available for custom messages in error.

What business problems are you solving with the product? What benefits have you realized?

It has served as customer verification software for some of our clients. Also some of our clients like the way customers are contacted. It has served good for spam protection and information deliverance.

...more
Source : g2crowd.com
(Reviewed on 28 January 2019)
" fully programmable cloud-based contact center platform"

What do you like best?

it can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels

What do you dislike?

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.

What business problems are you solving with the product? What benefits have you realized?

preventing spam registrations on our platform

...more
Source : g2crowd.com
(Reviewed on 28 January 2019)
"Twilio Flex"

What do you like best?

This is a strong out of the box offering from Twilio. That allows for admins to immediatley begin building out new communication streams.

What do you dislike?

Some development/coding background is needed to complete all the desired changes.

What business problems are you solving with the product? What benefits have you realized?

This helps to increase our general level of service and to make an overall better support experience for clients

...more
Source : g2crowd.com
(Reviewed on 27 January 2019)
"Customized IVR solution"

What do you like best?

The product can be customized as per the scalability and the requirements of the client

What do you dislike?

The pricing can be improved and the complexity can be minimized

Recommendations to others considering the product

It's a unique solution available as per my knowledge

What business problems are you solving with the product? What benefits have you realized?

Implementation of a customized IVR solution for a client

...more
Source : g2crowd.com
(Reviewed on 27 January 2019)
"Incredible out of the box, extensible software"

What do you like best?

I like that I can create a flex instance and just start using it! It was incredibly simple to set up, and has a very small learning curve to really get the hang of. If you need something changed or extended, then no problem - if you're a developer or have access to one, it just takes a little bit of code to change something or add a useful piece of functionality

What do you dislike?

I would like to see more out of the box optional features instead of having to develop some on my own.

Recommendations to others considering the product

There are a lot of call center options out there, but not many that make it as easy to implement or extend as this one. An out of the box solution like this is truly revolutionary.

What business problems are you solving with the product? What benefits have you realized?

We are evaluating Flex for use for Support with a new product that will be hitting the market later this year. The benefits are great because you don't have to do much at all in the way of setting up a call center anymore. You just have to create a flex instance and Boom, done.

...more
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Videos on Twilio Flex

Getting Started with Twilio Flex
Getting Started with Twilio Flex
Quickly Deploy a Cloud Contact Center Using Twilio Flex
Setting Up for Twilio Flex Plugin Development

Twilio Flex Screenshots

Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Skilling
Twilio Flex Demo - Twilio Flex - Supervisor
Twilio Flex Demo - Twilio Flex - Call
Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Chat
Twilio Flex Demo - Twilio Flex - Skilling
Twilio Flex Demo - Twilio Flex - Supervisor
Twilio Flex Demo - Twilio Flex - Call