Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Use ready-made programmable building blocks you can add, remove, or change to craft the contact center that serves your unique business needs.
|Support||24/7 (Live rep) Online||Customer Type||Large Enterprises Medium Business|
|API||Location / Phone Number||California, United States|
|Deployment||SaaS/Web/Cloud||Category||Call Center Software|
You only pay for the time users are active
Named user pricing offers you predictable pricing so you can plan your contact center utilization
Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Very good documentations to learn how to customize and really love the customizable features it has. And the pricing is also fair because have to pay only for what we use
When there is an issue sometimes it takes few days to get an response for the resolution. It would be nice if the issue response mails come within few hours.
This is really great if you want to have a customized communication channel with you for a affordable price
This was used as a communication channel and to customize the channel according to the requirements
Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far
none so far , everything works like charm
The customer service staff can always timely respond to our questions and the service has been very reliable.
create built-in messaging voice and video call, and authentication tools in custom applications.
Programmable SMS API took my total focus. It's the best customizable API service ive ever come across. And this works so smoothly with Flex. Ability to select the channel im interested on, is another enamours feature
Integrating with plugins seems bit confusing. Integrating the real-time reporting feature with third party applications is somewhat confusing than other competitors.
The omnichannel feature which allows agents to get request from all channels
Don't have a fully integrated crm system,.
i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem .
i must be more simple to use and have low prince
i recomend to use beacuse offer good support and usefull thing for lot of company
i work an a call center and use before voip is with hight quality and can buy number for outgoing call
It can be setup very quickly with the help of documentations. It works under he rest API and the call as well as text interactions are better than the competitors. Paying for number of text notification which you sent or whichever service you used. We can always trust on the reliability of the messages. It is very adaptable to requirements. It also increases information collection.
When we implemented it , we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more option available for custom messages in error.
It has served as customer verification software for some of our clients. Also some of our clients like the way customers are contacted. It has served good for spam protection and information deliverance.
it can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels
In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message.
preventing spam registrations on our platform
This is a strong out of the box offering from Twilio. That allows for admins to immediatley begin building out new communication streams.
Some development/coding background is needed to complete all the desired changes.
This helps to increase our general level of service and to make an overall better support experience for clients
The product can be customized as per the scalability and the requirements of the client
The pricing can be improved and the complexity can be minimized
It's a unique solution available as per my knowledge
Implementation of a customized IVR solution for a client
I like that I can create a flex instance and just start using it! It was incredibly simple to set up, and has a very small learning curve to really get the hang of. If you need something changed or extended, then no problem - if you're a developer or have access to one, it just takes a little bit of code to change something or add a useful piece of functionality
I would like to see more out of the box optional features instead of having to develop some on my own.
There are a lot of call center options out there, but not many that make it as easy to implement or extend as this one. An out of the box solution like this is truly revolutionary.
We are evaluating Flex for use for Support with a new product that will be hitting the market later this year. The benefits are great because you don't have to do much at all in the way of setting up a call center anymore. You just have to create a flex instance and Boom, done.