Twilio Flex

About Twilio Flex

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies.

Screenshots & Videos

Twilio Flex Demo - Twilio Flex - Skilling

Twilio Flex Demo - Twilio Flex - Supervisor

Pricing

Free Trial Available
Starts at $1.0.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

Large Enterprises
Medium Business

API Support

Available

Modes of Support

24/7 (Live rep), Online

Twilio Flex Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Active User Hour Plan $1.00 $1.00 per user

You only pay for the time users are active

Features

Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat

Named User Plan $150.00 $150.00 per user / month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

Call Logging
Call recording
Escalation Management
Inbound Call Center
Queue Management
Reporting/Analytics
Real-time Chat

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 04/02/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Twilio Flex Pricing.

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Twilio Flex Reviews

User Rating

3.9/5 (Based on 491 Ratings)

Ratings Distribution

Excellent
53%
Very Good
21.6%
Average
3.1%
Poor
2.9%
Terrible
19.6%

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Review Summary

Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.