Home/Glossary/Popular SaaS Features/Ticket ManagementUpdated on: March 19, 2024

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What is Ticket Management?

The method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.

Software with Ticket Management

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
PagerDuty 98 4.6
SysAid 98 4.4
Zoho Desk 98 4.4
LiveAgent 97 4.6
Freshdesk 97 4.1
Help Scout 97 4.5
TeamSupport 96 4.3
RepairShopr 96 4.5
osTicket 96 4.3
Usersnap 96 4.5

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