Home/Glossary/Popular SaaS Features/Ticket ManagementUpdated on: April 17, 2024

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What is Ticket Management?

The method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.

Software with Ticket Management

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
PagerDuty 98 4.7
Freshdesk 98 4.6
Help Scout 98 4.5
Zoho Desk 97 4.5
SysAid 97 4.6
LiveAgent 96 4.7
RepairShopr 96 4.7
Usersnap 96 4.6
Front 95 4.7
xMatters 95 4.6

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