The method of handling issues and requests is known as ticket management. Tickets are basic data entities that are used to monitor anything that must be done. Ticket management is a very useful business method that is integrated into most communication software.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
PagerDuty
|
98 | 4.5 |
Help Scout
|
98 | 4.5 |
xMatters
|
97 | 4.6 |
Freshdesk
|
95 | 4.5 |
Zoho Desk
|
95 | 4.5 |
LiveHelpNow
|
94 | 4.5 |
Front
|
94 | 4.7 |
SysAid
|
94 | 4.5 |
Helpshift
|
94 | 4.4 |
Bugsnag
|
94 | 4.6 |
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