What do you like best?
Probably my favorite thing about Process Street is the ease of use. It's extremely user-friendly and intuitive for someone new to the platform. It doesn't take anytime to understand the platform and quickly start building content. I also really enjoy how it's essentially a checklist with directions (the second part I wasn't expecting) all-in-one! You can easily add additional text for detailed instructions, pictures to help clarify, etc. to any tasks once an employee reaches that task. Another plus for Process Street is how that the platform comes with an extensive amount of pre-build templates that you can easily edit to customize specifically for your organization.
What do you dislike?
This is minor, but you cannot move multiple templates into a folder at once. Instead, you have to individually move one at a time. Again, this is minor but it would be a nice feature. Other than that, I really have no complaints! I am enjoying this platform more than expected!
Recommendations to others considering the product:
This is honestly a must-have for your business! I would recommend coming up with checklists before you even start with Process Street. Uploading checklists into this platform is as easy and copy and paste. There is no heavy lifting, but it would help your company stay ahead of the game by already having checklists built out. Other than that, I just recommend getting Process Street TODAY because you'll notice a difference by tomorrow!
What problems are you solving with the product? What benefits have you realized?
We are solving various problems related to responsibilities, process, project management, accountability and organization. For example, we're using Process Street to streamline our onboarding; making sure tasks are assigned to the correct people. We're also using it to improve our SOP process by creating checklists in Process Street that are easier to leverage on-the-job. Personally, my team is using it as a way to stay organized and on the same page for various projects that they are working to roll out. We're also using it as an accountability tool which has been wonderful. Focusing whether or not an employee completed a task, and to what degree of accuracy, can be based solely on data derived from Process Street, taking emotion/opinions out of the conversation.