Delighted

About Delighted

Delighted is a comprehensive employee and customer feedback management software for brands and companies to collect actionable feedback in real-time as per convenience. As a self-serve experience management platform, it analyses the feedback, helping companies make data-driven decisions. The software allows users to create enjoyable best practice surveys in no time with higher response rates. With Delighted, companies can customise the look and feel of the surveys along with items like logos and colours. The questions are personalised to each recipient’s specific situations. Also, the software comes equipped with a REST API integration that is capable of delivering customer experience surveys across multiple channels in real-time. Moreover, automated survey schedules and multi-channel delivery surveys within the same are available with multi-language support. Delighted’s real-time dashboard presents feedback in an instant, while its powerful tools offer a detailed understanding of the collected feedback on the go. Moreover, it generates comprehensive reports for feedback, which can be segmented according to keywords, tags, scores etc. Finally, the software closes the loop, promoting data-driven decisions to uplift customer engagement.

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Pricing

Free Trial Available
Starts at $224.00. Offers Free-forever and Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%
Reviews

88%
Momentum

67%
Popularity

82%

Platforms Supported

Browser Based (Cloud)
Mobile App (iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Delighted Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

94%

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Delighted Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

Free Free

Features

Use 1 delivery platform Email, Web, Link, SDK
Use 1 of 7 survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Monthly survey send limit of 1,000
Invite 3 team members
Brand your survey with your logo and colors
Configure 5 Trends filters to segment feedback
4 pre-built feedback reports
Dashboard, Over time, Snapshot, Metrics
Set 3 Alerts to send feedback to your team
Self-serve support with 24/7 ticketing
Access 22 free integrations Slack, Shopify, Zendesk
37 languages for localization
Autopilot schedules delivery of email surveys

Premium $224.00 $224.00 per month

$224 billed yearly

Features

Use all delivery platforms
Email, Web, Link, SDK, Kiosk, SMS
Use 5 of 7 survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Monthly survey send limit of 10,000
Invite 10 team members
Brand your survey with your logo and colors
Configure 20 Trends filters to segment feedback
AI suggested filters powered by Smart Trends
6 pre-built feedback reports
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table
Set 10 Alerts to send feedback to your team
Self-serve support with 24/7 ticketing
Live chat with support team
Access 22 free integrations
Slack, Shopify, Zendesk
5 premium integrations
Salesforce, Segment, HubSpot
37 languages for localization
Autopilot schedules delivery of email surveys
Autopilot schedules delivery of SMS surveys
Customize 10 Additional Questions within your survey
Testimonials collects and publishes feedback directly to your site

Premium Plus Custom

$224 billed yearly

Features

Use all delivery platforms
Email, Web, Link, SDK, Kiosk, SMS
Custom number of survey templates
NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Custom monthly survey send limit
Custom user thresholds
Role-based user access
Brand your survey with your logo and colors
Send email surveys from your domain
Custom number of Trends filters to segment feedback
AI suggested filters powered by Smart Trends
6 pre-built feedback reports
Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table
Custom Alerts threshold to send feedback to your team
Dedicated Customer Concierge on-call for program and platform consultation
Access 22 free integrations
Slack, Shopify, Zendesk
5 premium integrations
Salesforce, Segment, HubSpot
37 languages for localization
Custom survey translation
Autopilot schedules delivery of email surveys
Autopilot schedules delivery of SMS surveys
Customize 10 Additional Questions within your survey
Testimonials collects and publishes feedback directly to your site

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/01/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Delighted Pricing

Delighted Alternatives

View All Delighted Alternatives

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Delighted Reviews

User Rating

4.8/5 (Based on 104 Ratings)

Rating Distribution

Excellent
81.7%
Very Good
17.3%
Average
0%
Poor
0%
Terrible
1%

User Sentiments

Ease of Use, Intuitive User Interface, Extensive Integrations, Customizable Surveys

Limited Reporting Functionality, Occasional Downtime, Lack of Advanced Features, Difficult Customization Options

Do You Use Delighted?

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Review Summary

User reviews for Delighted highlight its ease of use, intuitive design, and comprehensive features for collecting and analyzing customer feedback. Users praise its user-friendly templates, fast setup, and integration with various tools like Slack and Salesforce. The platform is also commended for its responsiveness and helpful customer support. While Delighted is generally well-received, some users wish for more advanced reporting options and automation features. Despite these minor shortcomings, Delighted is consistently praised as a valuable tool for gathering real-time feedback and improving customer satisfaction.

Pros

Easy to use, customize surveys, brand them with logos and colors.
Offers features comparable to more expensive survey platforms.
Intuitive reporting and constantly adding new features.
No sneaky implementation charges, making it an excellent value.

Cons

Managing web survey display customization can be challenging.
Limited reporting and analytics functionality, requiring manual effort for deeper insights.

Delighted Reviews

AI-Generated from the text of User Reviews

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