Browse Software
List Your Product
Loading...

About Nicereply

Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use.

Read more

Screenshots & Videos

Video Thumbnail
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%
  • Reviews
    81%
  • Momentum
    64%
  • Popularity
    78%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Nicereply Awards

Nicereply Features

Survey/ User Feedback Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    95%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad
Nicereply Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nicereply Pricing.

Nicereply Alternatives

View All Nicereply Alternatives

Nicereply Reviews

User Rating

4.6/5 (Based on 502 Ratings)

Rating Distribution

  • Excellent

    67.7%
  • Very Good

    28.5%
  • Average

    3%
  • Poor

    0.6%
  • Terrible

    0.2%

User Sentiments

Ease of Use, Detailed Reporting & Analytics, Seamless Survey Distribution, Real-time Feedback

Lack of Mobile Application, Limited Customization Options, Limited Integration Options, Inaccurate CSAT Calculation

Do You Use Nicereply?

Write a Review

Review Summary

Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience.

Pros

  • Easy to use interface, allows users to quickly find the information they need.
  • Integrates with multiple platforms, streamlining customer service processes.
  • Automates repetitive tasks, such as sending followup emails, saving time and improving efficiency.
  • Offers multilingual support, making it accessible to a global audience.

Cons

  • Limited customization options can restrict the ability to tailor the platform to specific needs.
  • Some users have reported occasional glitches and bugs, affecting the platform's reliability.
  • Certain advanced features may require additional training or support to implement effectively.
  • Pricing plans may not be suitable for all businesses, especially startups or small organizations.

Nicereply Reviews

AI-Generated from the text of User Reviews

Videos on Nicereply

Nicereply FAQs

What is Nicereply used for?

Nicereply is Survey/ User Feedback Software. Nicereply offers the following functionalities:

  • Skip Logic
  • Survey Templates
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Mobile Survey
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • Custom Survey URLs
  • 360 Degree Feedback

Learn more about Nicereply features.

What are the top alternatives for Nicereply?

Does Nicereply provide API?

Yes, Nicereply provides API.

Nicereply Contact

Vendor Details

Bratislava, Slovakia Founded : 2012

Contact Details

Not available

https://www.nicereply.com/

Social Media Handles

Customers

Lenovo
Microsoft
Hubspot
AMC Networks
Thomson Reuters
Prezi
Shinesty
Pixel Federation
O2
Unbounce
eset
Sygic
Flickr
Pandora
Front
Glassdoor
FreshBooks
Hallmark
goodreads
SmugMug
SoundCloud
Buffer

Nicereply Integrations

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at feedback@saasworthy.com

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed