Nicereply Pricing, Reviews and Features (April 2024)

About Nicereply

Nicereply’s click-on-the-go surveys, allow companies to uncover information about customer satisfaction and advocacy in a hassle-free manner. The software employs CSAT, CES, and NPS based metrics to construct customer-specific surveys on the go. Here the respondents can put in their reviews, ratings, as well as suggestions as per convenience. Further, customised email templates allow professionals to present a Nicereply survey to individual clients in a manner of their liking. Additionally, Nicereply records ratings from the survey takers remotely. In simple words, a customer’s timing on the survey and if he completes or leaves it will all be recorded remotely and passed over to the organisation for an instant cumulative response. The organisation can then modify the survey presentation accordingly. Simple and clean code, responsive interface, and clot assets ensure rapid deliverability, easy loading and increased rates of response. Real-time integration with external platforms like Zendesk, Freshdesk, LiveAgent, Front, Pipedrive and more is of great use.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $39.00. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

81%
Momentum

60%
Popularity

78%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Nicereply Awards

# 14 Highly Rated Survey/ User Feedback Software
Q3 2021

# 19 Most Popular Software Survey/ User Feedback Software
Q3 2021

Nicereply Features

Show Feature Explanation

Show Missing Features

Survey/ User Feedback Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Skip Logic

It hides the irrelevant pages or questions based on previous responses.

Survey Templates

Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time.

Site Intercept Survey

Captures value from your website visitors with targeted, engaging messages

Question Library

Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Question Branching

Allows respondents to screen questions and give answer to the relevant questions only

Online Survey

Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts

Multiple Question Types

These question patterns are aimed at collecting statistical data from the respondents with accuracy

Mobile Survey

A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Embeddable Survey

It enables you to directly include your surveys on your own website

Email Distribution

This feature lets you send a custom email invitation for the survey to the respondents

Data Analysis Tools

Analyze feedbacks collected from both structured and unstructured sources in real-time

Custom Survey URLs

Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

360 Degree Feedback

Captures and centralizes a holistic feedback of the target audience that helps in making business decisions.

Support Audio / Images / Video

Includes audio/ video/ images into the survey questionnaires to make it interactive

Phone Survey

It enables you to run your survey over telephones

Offline Response Collection

This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet

Kiosk Survey

This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Nicereply Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Mini $39.00 $49.00 per month

Features

3 Agents
100 Responses per Month
Unlimited number of surveys
Unlimited surveys sent
Customization
Integrations
Analytics
Setup
Security

Start $79.00 $99.00 per month

Features

10 Agents
250 Responses per month
Unlimited number of surveys
Unlimited surveys sent
Customization
Integrations
Analytics
Setup and Security

Grow $159.00 $199.00 per month

Features

25 Agents
1,000 Responses per Month
Unlimited number of surveys
Unlimited surveys sent
Customization
Integrations
Analytics
Setup and Security

Business $239.00 $299.00 per month

Features

50 Agents
2,500 Responses per Month
Unlimited number of surveys
Unlimited surveys sent
Customization
Integrations
Analytics
Setup and Security

Enterprise Custom

For More than 2500 Responses.

The software offers Enterprise pricing plan on basis of request.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Nicereply Pricing.

Nicereply Alternatives

View All Nicereply Alternatives

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Sponsored

Cognito Forms An Experience Of A Very Easy-To-Use Online Form Builder read more

4.5 581 user ratings

Visit Website

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Liveform Survey your customers in real-time read more

Visit Website Nicereply Vs Liveform

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Simplesat Customer Satisfication Survey Tool read more

4.9 189 user ratings

Visit Website Nicereply Vs Simplesat

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Couchsurvey Engage Customers with Surveys read more

Visit Website Nicereply Vs Couchsurvey

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SatisMeter Putting your customer feedback on autopilot read more

3.7 3 user ratings

Visit Website

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserFeedback Real Feedback From Websites in Minutes read more

Visit Website

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

QuestionPro A feature-loaded Survey Tool for Robust Analytics read more

4.6 1,235 user ratings

Visit Website Nicereply Vs QuestionPro

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SightMill Gather Instant Customer Feedback read more

4.8 10 user ratings

Visit Website Nicereply Vs SightMill

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SmileBack Customer Satisfaction Surveys read more

4.9 86 user ratings

Visit Website

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyRock Get the feedback you need Quickly and easily read more

4.5 80 user ratings

Visit Website Nicereply Vs SurveyRock

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveyMonkey Best-in-class Professional Survey Software read more

4.5 12,172 user ratings

Visit Website Nicereply Vs SurveyMonkey

Nicereply Reviews

User Rating

4.7/5 (Based on 756 Ratings)

Ratings Distribution

Excellent
71%
Very Good
25.8%
Average
2.4%
Poor
0.7%
Terrible
0.1%

Do You Use Nicereply?

Write a Review

Review Summary

Users generally appreciate the user-friendly interface, ease of setup, and time-saving aspects of the software. They find it effective in improving customer satisfaction and streamlining communication. The automation features are also well-received, enabling efficient handling of customer inquiries. However, some users have expressed concerns regarding occasional technical glitches, a limited range of integrations, and the need for improved reporting capabilities. Overall, users recognize the software's potential to enhance customer support operations, but suggest addressing these areas for a more comprehensive and reliable experience.

Pros

Easy to use interface, allows users to quickly find the information they need.
Integrates with multiple platforms, streamlining customer service processes.
Automates repetitive tasks, such as sending followup emails, saving time and improving efficiency.
Offers multilingual support, making it accessible to a global audience.

Cons

Limited customization options can restrict the ability to tailor the platform to specific needs.
Some users have reported occasional glitches and bugs, affecting the platform's reliability.
Certain advanced features may require additional training or support to implement effectively.
Pricing plans may not be suitable for all businesses, especially startups or small organizations.