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Updated on: November 28, 2021
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Top Help Desk Software

 Help desk software, as the name suggests, is a digitized version of a regular help desk. The help desk offers assistance to a person in finding their way out of a problem. Similarly, the help desk software helps its end users or customers find solutions to their queries, provide them with the required information and resolve their grievances.  A top help desk software automates its entire query solving process to quickly provide a solution. This software was created with an aim to serve customers and help them find quick and efficient answers to their questions. Help desk software promptly responds to a customer query and quickly gets to the process of resolving them. It is often used by organizations to keep their customer service intact.

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Zendesk Support - Top Help Desk Software
86%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Support

personalizes customer support solution
(4,860 Ratings)

Zendesk Support pricing: Starts at $49.0.

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete... read more

SysAid - Top Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

SysAid

Unique ITSM Solution with Multiple Service Desk Features
(901 Ratings)

SysAid pricing: SysAid Offers Custom plan.

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT... read more

LiveAgent - Top Help Desk Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LiveAgent

All in one platform for customer query
(2,486 Ratings)

LiveAgent pricing: Starts at $15.0. Offers Free-forever plan.

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

Trengo - Top Help Desk Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Trengo

Integrated inbox and robust chat support platform
(32 Ratings)

Trengo pricing: Starts at $16.91.

Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform. Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on... read more

Freshdesk - Top Help Desk Software
97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Redefining your customer support
(5,038 Ratings)

Freshdesk pricing: Starts at $15.0. Offers Free-forever plan.

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel... read more

LabiDesk - Top Help Desk Software
80%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

LabiDesk

Customer Service Software

LabiDesk pricing: Starts at $79.0.

LabiDesk software is an All-in-one helpdesk software to engage customers for better business. The software offers tools like Shared Inbox, Help Center Portal, Live Chat, Knowledge Base, and more. Collaborate with teams with canned responses and automatic signatures to automate workflows via shared... read more

Milldesk - Top Help Desk Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Milldesk

Enhance your help desk support to the next level
(6 Ratings)

Milldesk pricing: Milldesk Offers Custom plan.

Milldesk, a help desk, and service management solution, is specially designed to enable IT companies and service providers of all sizes, to offer high-class customer support to their clients. Users get to empower their business in real-time, with a variety of essential help desk metrics. The... read more

Atera - Top Help Desk Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Atera

Remote management and monitoring for MSPs and IT pros made easy
(410 Ratings)

Atera pricing: Starts at $79.0.

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the... read more

due.work - Top Help Desk Software
81%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

due.work

A unified portal to deliver the best community-driven customer support

due.work pricing: Starts at $49.0. Offers Free-forever and Custom plan.

due.work is a customer support and engagement platform that acts as a unified portal for teams to build their knowledge base, live chat, feedback, community forums and more. The fundamental function of the platform is that it enables businesses to listen to their customers' expectations and thought... read more

Front - Top Help Desk Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Front

Easy and fast help desk software
(835 Ratings)

Front pricing: Starts at $19.0. Offers Custom plan.

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via... read more

List of Top Help Desk Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
86 4.3
98 4.3
98 4.7
93 4.6
97 4.2
80 NA
89 4.7
93 4.5
81 NA
95 4.6