It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Pleasanton, CA - 94588 / +1 (888) 900-9646 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software |
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:
Learn more about Zoho Desk features.
The pricing for Zoho Desk starts at $18.00 per user per month. Zoho Desk has 3 different plans:
Zoho Desk also offers a Free Plan with limited features.
Learn more about Zoho Desk pricing.
Here`s a list of the best alternatives for Zoho Desk:
Yes, Zoho Desk provides API.
I am liking the look and feel for ticketing but my big issue is that it only lists customers with a ticket history. I cannot create a new ticket or lookup a customer unless they have had a ticket created in the desktop app first. I imported my customer list via the desktop and expected to see them in my android view. Disapointing.
Excellent App, kindly integration Zoho CRM contact to zoho desk
why there is no option now to make agent online/ offline on zoho app, in previous update we received that option but after update no option.
I've been using different apps to manage my organization's interactions with my clients. But this one has proven to be the best suited for my business. Kudos to the Zoho team for coming up with such an elegant solution!
Good app
Zoho Desk mobile app helps me to track my tickets whenever I need. This is one of the excellent mobile app by Zoho Corporation.
Unable to download time feature. Can you help me?
Short and sweet. Gets the job done perfectly!
Hello, I am writing this review for the people who have not yet made a decision about weather to use Zoho Desk. In my opinion, as a user of many applications of this sort, I have found this app really good and useful. It is not the easiest to use or initial setup, but I wanna point out that it is not nearly as difficult as other app’s I have found. The user interface is very bulky and does take a bit of time to get used to. Once I was in the app and past the initial learning curve, I was easily able to move around the app and locate my data quickly. I have this system setup for a company that operates in the telecommunications industry. We develop our maintenance reports and installation orders through this system. I have found the Zoho Desk app works well for this scenario. I like the notification abilities and the options for ticket disposition. I would like to have a little bit more options for classifying tickets as they arrive. That could be possible, I might have to adjust the settings a little bit more. For the time being, I am satisfied with this app and it’s operations.
Always showing an error accur. Please resolve it .
