What do you like best?
One of the things I like most about Zoho Desk is that it is multi-platform, I can use it from my desktop or laptop, through any web browser and even from my mobile device. I also liked how much it facilitates the attention to our customers in terms of incidents, requests or concerns through the generation of tickets as these arise.
What do you dislike?
It's not the most intuitive software, you need a little patience to master this technology and get the best out of its many features.
Recommendations to others considering the product:
Zoho Desk is an ideal tool to improve the quality of service to all customers, both frequent and potential, being the cause of an imminent increase in productivity of any organization.
What problems are you solving with the product? What benefits have you realized?
The creation of tickets and use of the Zoho Desk char has been very useful in our organization to provide a very effective service to our customers by providing efficient support and promotions of our products and services. It has been of great help to strengthen our business relationships with our customers and increase our productivity.