Home/Help Desk Software/Zoho Desk
Updated on: July 11, 2020
What is Zoho Desk ?
Zoho Desk - Help Desk Software : SaaSworthy.com
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk

Industry’s first context-aware help desk application.
(1,473 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

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Fastest Growing
Most Popular
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Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • 24*5 Email Support
  • Mobile Apps
Standard
$12 /User/Month
Billed Yearly

Features

  • Features from FREE +
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service
  • 24x5 Phone Suppor
  • Add-On ( $5/Light Agent)
Professional
$20 /User/Month
Billed Yearly

Features

  • Features from STANDARD +
  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDK
  • 24x5 Chat Support
  • Add-On ( $5/Light Agent)
Enterprise
$35 /User/Month
Billed Yearly

Features

  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence (Beta)
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( $5/Light Agent)
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Zoho Desk Pricing
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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Desk FAQs

Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Zoho Desk features.

The pricing for Zoho Desk starts at $18.00 per user per month. Zoho Desk has 3 different plans:

  • Standard at $18.00 per user per month.
  • Professional at $30.00 per user per month.
  • Enterprise at $45.00 per user per month.
    • Zoho Desk also offers a Free Plan with limited features.

      Learn more about Zoho Desk pricing.

Yes, Zoho Desk offers a free plan.

Learn more about Zoho Desk pricing.

Yes, Zoho Desk provides API.

Ask the Community View Community

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Zoho Desk Reviews

OVERALL RATING
4.1
Based on 1,473 Rating(s)
Rating Distribution
  • 1125
  • 217
  • 68
  • 60
  • 3
SHARE YOUR EXPERIENCE Write a Review
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Jon BlackSource : play.google.com
(Reviewed on 07 July 2020)

I am liking the look and feel for ticketing but my big issue is that it only lists customers with a ticket history. I cannot create a new ticket or lookup a customer unless they have had a ticket created in the desktop app first. I imported my customer list via the desktop and expected to see them in my android view. Disapointing.

...more
SANJAY YADAVSource : play.google.com
(Reviewed on 26 June 2020)

Excellent App, kindly integration Zoho CRM contact to zoho desk

...more
rahul lalwaniSource : play.google.com
(Reviewed on 22 June 2020)

why there is no option now to make agent online/ offline on zoho app, in previous update we received that option but after update no option.

...more
Vedaj J PadmanSource : play.google.com
(Reviewed on 10 June 2020)

I've been using different apps to manage my organization's interactions with my clients. But this one has proven to be the best suited for my business. Kudos to the Zoho team for coming up with such an elegant solution!

...more
Reehan MaliqSource : play.google.com
(Reviewed on 07 June 2020)

Good app

...more
Sriram NarasimhanSource : play.google.com
(Reviewed on 07 June 2020)

Zoho Desk mobile app helps me to track my tickets whenever I need. This is one of the excellent mobile app by Zoho Corporation.

...more
R BolarSource : play.google.com
(Reviewed on 20 May 2020)

Unable to download time feature. Can you help me?

...more
Paul DuffySource : play.google.com
(Reviewed on 12 May 2020)

Short and sweet. Gets the job done perfectly!

...more
Big bagelSource : apps.apple.com
(Reviewed on 11 May 2020)
Not as bad as some...

Hello, I am writing this review for the people who have not yet made a decision about weather to use Zoho Desk. In my opinion, as a user of many applications of this sort, I have found this app really good and useful. It is not the easiest to use or initial setup, but I wanna point out that it is not nearly as difficult as other app’s I have found. The user interface is very bulky and does take a bit of time to get used to. Once I was in the app and past the initial learning curve, I was easily able to move around the app and locate my data quickly. I have this system setup for a company that operates in the telecommunications industry. We develop our maintenance reports and installation orders through this system. I have found the Zoho Desk app works well for this scenario. I like the notification abilities and the options for ticket disposition. I would like to have a little bit more options for classifying tickets as they arrive. That could be possible, I might have to adjust the settings a little bit more. For the time being, I am satisfied with this app and it’s operations.

...more
Karthik KomuravelliSource : play.google.com
(Reviewed on 03 May 2020)

Always showing an error accur. Please resolve it .

...more
Read All Reviews

Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk screenshot
Zoho Desk screenshot
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Zoho Desk screenshot
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk screenshot
Zoho Desk screenshot
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