It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||Pleasanton, CA - 94588 / +1 (888) 900-9646|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Help Desk Software|
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
"I love the free plan because it helps improve our company's daily work. The amount of capabilities you receive just on the free plan is phenomenal and gives other more well-known names like Zendesk a run for their money, literally. The amount we were paying on Zendesk we now get free and that makes wanting to use ZohoDesk Pro so much more economical and smart money. We have built our company from an idea to now one of the largest transportation companies in the State of Texas, so we know the value of our bottom line.
ZohoDesk is a bit overwhelming at first glance, but nowhere as difficult to set up as it was for zendesk. This is hands down the best helpdesk on the market.
Skip Zendesk and go straight to Zohodesk.
Be ready to know what you want when setting up, the sheer size and capabilities can be overwhelming, but when it comes to helpdesk software and cool features, Zohodesk has it,
Cost with using Zendesk vs the value we received. We had no issues tech-wise, but we did have a large amount of cost for a product we didn't really feel was providing equivalent value
It comes as part of a suite of products which all integrate together. This gives us a lot of scope for adding additional systems/services as our company grows.
It's big, so you'll need to get to grips with it and dedicate some time to configuring everything to work smoothly. This isn't unusual for larger organisations, but small teams will need to make sure they set time aside to learn how everything works and integrate it into their workflow.
It's a great choice for small or large orgs
We need to support a wide range of clients and capture the info about their requests and/or problems.
The features is sensational!
Lots of features!
Should have email signature by AGENT!
I enjoyed helping the staff a lot and improved the response time of the emails!
Support was fast!
I recommend using it as it is easy to implement!
features and ease of use kinda has a learning curve
to short to evaluate in 15 days had a headache with custom layouts
I can train my customers to use my support email that goes to the desk. no more keeping track of requests thru multiple communication channels
I wish i could do more automation on the lower tier plan
We can rely on the portal to tell us who needs to do what rather than everyone forgetting \who's responsible for what.
I really like the flexibility and enormous out of the box integration abilities with other Zoho products and external tools. In most cases when researching a business system, I have found that Zoho offered an outstanding individual solution, and even more value when using other Zoho products.
I can't say this is a dislike, I just haven't found a way to do this nor have I reached out to Zoho support yet.
I'm hoping we can have restricted access for our self-service/knowledge base for external users that don't fall under the "Agent" category.
We plan on using Zoho desk as our all in one support portal for users using our app, our setup integrates with Zoho Social, Chat, Self-service, Jira for bug reports and enhancement requests and more.
Mobile app, interface and integrations with another systems like Zoho Reports.
Translations of another componentes and the portal of community.
first thing i like it about it is very intuitive and easy to use.it has a good search feature for going through your tickets and you are able to make comments on the fly. also the fact that it can start a live chart with a customer and actually create tickets for them is something i have found working so well. vault system that allows you to set a password works well with zoho desk.
the way it only set in english makes it a little complicated. also tickets can not be copied that is something they should improve on. email branding sometimes causes some issues takes time to figure out correctly. you also require some basic training to be able to use or operate.
zoho desk will make your work easier,and save you time taken to resolve customers issues.
it brought phone calls, chats, social channels and emails in one platform this makes work more easy
Zoho desk is best tool if you want to provide best service support to your clients.As due to zoho desk we can collect employees together from different departments.It is software tool used for both client support as well as for good business support.Zoho desk helps in business productivity and its quality.It is helpful to find issues in business also.
It fulfill all my need.It is helpful for us for support.I like it so much.should update the software.Live conferencing will be avaible in this.
For providing good support to client it is very helpful.We can solve issues of clients on live also.Can identify key issues of business also.I highly recommend this software tool for increasing the productivity of business.
We can solve customer issues,problems and enquiry with the help of zoho desk.It is help ful in ticketing system very much.We provides support to client with the help of zoho desk.