Home/Help Desk Software/Zoho Desk
Updated on: June 17, 2019
What is Zoho Desk ?
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Zoho Desk

Industry’s first context-aware help desk application.
★★★★★
★★★★★
(2,816 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Freelancers Medium Business Small Business
API Contact Pleasanton, CA / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoho Desk cost ?
The pricing for Zoho Desk starts at $12.0 per user per month. Zoho Desk has 2 different plans such as - Professional at $12.0 per user per month and Enterprise at $25.0 per user per month. Zoho Desk also offers a Free Plan with limited features.
Free
Free
  • Free for 3 agents
  • Email Inbox and Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Professional
$12 /User/Month
  • $12 Per agent Plus tax, as applicable (Annual Billing)
  • $15 per agent plus tax, as applicable (Monthly billing)

Features

  • Everything in Free Plan Plus
  • Multi-channel Support
  • Helpdesk Automation
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports and Dashboards
  • Zoho BugTracker Integration

Enterprise
$25 /User/Month
  • $25 per Agent plus tax, as applicable (Annual Billing)
  • $30 Per Agent Plus Tax, as applicable (Monthly Billing)

Features

  • Everything in Professional Plan Plus
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoho Desk Reviews

OVERALL RATING
4.4
Based on 2,816 Rating(s)
Rating Distribution
  • 2517
  • 243
  • 43
  • 11
  • 2
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 May 2019)
"Follow-up testing with our customers"

What do you like best?

SLA for user, easy, Order classification and easy for the end user, is a very good tool because it is focused on the consumer and we are a ticket any

What do you dislike?

Having to configure it step by step. I think it should be a little more explicit and intuitive. Also should notify when there is update and do with them

What problems are you solving with the product? What benefits have you realized?

User classification and option to convert multi Channel

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 May 2019)
"Intuitive interface "

What do you like best?

Simple Flexible and customizable Intuitive interface for the Agent

What do you dislike?

Needs to have active spell checking in all fields, and a comprehensive users manual.

Recommendations to others considering the product:

Concider the flexability in the product and set it up the way you want it to be

What problems are you solving with the product? What benefits have you realized?

Too soon to tell major issues.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 May 2019)
"Very good tool."

What do you like best?

Especially connection between zohocrm and zohodesk is really cool. It gives us a 360 view of our merchants. I like the interface of the agent and reporting tools.

What do you dislike?

What can be improved is creating workflow rules. In one of the steps you need to choose a contact channel (tweeter, email, phone etc.) and it is not a dropdown list or there is no dictionary with channels' names (so you don't know if the name of a channel is Email, E-mail, email etc.) what causes a simple problem: if you put there the wrong name of a channel the workflow rule will not work.

Perhaps I am old but creating a support system that is not designed also to support email traffic what makes me look for workarounds is quite a disadvantage for me.

Recommendations to others considering the product:

For sure it is needed to spend a lot of time to get familiar with the logic of ZohoDesk.

What problems are you solving with the product? What benefits have you realized?

I manage the problems of our customers.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 27 May 2019)
"Cool Help desk"

What do you like best?

this help desk software is easy to use and flexible comparing to others service.

What do you dislike?

zoho desk user interface is not cool comparing to others service

What problems are you solving with the product? What benefits have you realized?

Easy to use and more option for business that many departments.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 25 May 2019)
"Alcoa Review"

What do you like best?

Ease of use and customization of fields that can be done quickly and without extensive IT knowledge

What do you dislike?

Special character limitation have had issue with several uploads and data fields we have tried to work with

What problems are you solving with the product? What benefits have you realized?

Tracking of work flow tickets and escalation protocols. Zoho will be re[placing or augmenting existing tolls.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 May 2019)
"Zoho Desk a melhor ferramente Help desk."

What do you like best?

Tudo dentro da ferramenta, chat, portal, helpdesk, acesso remoto.

What do you dislike?

Ainda não sei, no momento não tive nenhuma decepsão

Recommendations to others considering the product:

Sim, recomendo essa ferramenta excelente. Supriu minha necessidade.

What problems are you solving with the product? What benefits have you realized?

Estava com uma demanda a qual nenhuma ferramenta estava conseguindo atender; chat, help desk, portal do cliente e acesso remoto.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 May 2019)
"Huge potential for our business"

What do you like best?

I love how the chat is integrated into the helpdesk, whereas our last system didn't even have a chat function

What do you dislike?

The system can seem a little daunting at first sight.

Recommendations to others considering the product:

The system will seem daunting at first but after setup and the initial learning curve it is really great

What problems are you solving with the product? What benefits have you realized?

We were having a problem with email forwarding that was creating the forwarding address as the user and not the original sender. Zoho has a simple switch to toggle on to fix this problem.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 24 May 2019)
"Amazing ZOHO Desk Experience"

What do you like best?

ZOHO desk help connecting live chat and social media , that help us to never miss a lead

What do you dislike?

As of now, nothing seems for me to dislike the product

What problems are you solving with the product? What benefits have you realized?

Whole sales and support experience made good and easy

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 23 May 2019)
"Simple Help Desk software"

What do you like best?

Simple to configure and full of nice-to-have included to provide a great experience for our internal clients

What do you dislike?

Translation not complete - some work has to be done to provide a full french exprience.

What problems are you solving with the product? What benefits have you realized?

Centalized HelpDesk services for multiple depts.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 23 May 2019)
"easy to use and fast implementation"

What do you like best?

easy use, agility in the launch of tickets and integrations with voip improve the service

What do you dislike?

the translation into portuguese is failing in some situations

Recommendations to others considering the product:

Test the tool, you will be pleasantly surprised

What problems are you solving with the product? What benefits have you realized?

solved problems: documenting all the attendances, speeding the attendance, reports of the calls.

called by email and site and the integration with voip for me were the main benefits

...more
Read All Reviews

Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots

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