It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
| Support | Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Pleasanton, California / +1 888-900-9646 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS | Category | Help Desk Software |
Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:
Learn more about Zoho Desk features.
Yes, Zoho Desk provides API.
What do you like best?
Zoho desk has been a great solution for our Customer Service needs. We went from using a shared inbox to a tool that allows multiple teams throughout our organization to support our customers. We can keep solutions to common questions in one place and track the quantity and types of requests coming into our team. Also, the support from the Zoho Desk team has been wonderful. When we first started our tickets were all going to spam and they were able to troubleshoot the issue and fix it within 5 minutes.
What do you dislike?So far we have no complaints. It has improved our business drastically.
What problems are you solving with the product? What benefits have you realized?We needed a common place for all of our help requests to come into. We had more than 10 public facing emails forwarding to one inbox being managed by multiple staff members. This has allowed for streamlined support across our organization.
What do you like best?
The best thing about Zoho is the clean and smooth interface. All the options to categorize tickets are amazing.
What do you dislike?I have nothing to report for now. Maybe the trial should be a little extended so you can explore even more the software before we buy it.
Recommendations to others considering the product:Nothing to say for now.
What problems are you solving with the product? What benefits have you realized?The biggest problem we had was to categorize and attribute tickets to each person. With Zoho that was easyly solved.
What do you like best?
We love the tool and self-modification as per our requirements, Zoho desk always automaton excellence. We have very happy to recommend these tools for our customers
What do you dislike?We like to have quick support in the ecosystem
Recommendations to others considering the product:voice call support needs to be faster
What problems are you solving with the product? What benefits have you realized?1. Live ticket tracking
2. Support automation
3. Ticket assigning
4. Issues tacking
5. Pending details
What do you like best?
One of the things I like most about Zoho Desk is that it is multi-platform, I can use it from my desktop or laptop, through any web browser and even from my mobile device. I also liked how much it facilitates the attention to our customers in terms of incidents, requests or concerns through the generation of tickets as these arise.
What do you dislike?It's not the most intuitive software, you need a little patience to master this technology and get the best out of its many features.
Recommendations to others considering the product:Zoho Desk is an ideal tool to improve the quality of service to all customers, both frequent and potential, being the cause of an imminent increase in productivity of any organization.
What problems are you solving with the product? What benefits have you realized?The creation of tickets and use of the Zoho Desk char has been very useful in our organization to provide a very effective service to our customers by providing efficient support and promotions of our products and services. It has been of great help to strengthen our business relationships with our customers and increase our productivity.
What do you like best?
Helps bring all enquires into one place.
What do you dislike?can't use macros for facebook responses.
Recommendations to others considering the product:This is a very easy system to use and is working very well for me.
What problems are you solving with the product? What benefits have you realized?No longer missing enquires, allowing me to set put messages into different stages which is allowing me to convert leads which otherwise would have been missed
What do you like best?
Zoho Desk is the perfect solution for our start up. It has enough features to cover what we need for the moment, without making it complicated to operate. The possibility of adding functionalities and connecting to other services gives me the relieve that I will be able to scale up my business in the future without having to migrate away.
The App is quite useful to access tickets on the go and add details to it, since it has all the functionalities of the web version.
What do you dislike?There eis nothing really that I dislike. Some things require me to adapt be it is all on within the acceptable to start a new tool.
What problems are you solving with the product? What benefits have you realized?Ticketing from customers with problems using my product.
What do you like best?
Abertura de ticket é bem simples e eficaz; Modulo enviar e-mail para clientes.
What do you dislike?não identifiquei nada que não tenha gostado no sistema.
What problems are you solving with the product? What benefits have you realized?Estou utilizando o sistema para abertura de chamado e ter controle de atendimento dos clientes.
What do you like best?
The zoho desk is pretty good for using. It resolves all the problems while working on the heavy email and task. Also yhe the integration was pretty easy in zoho Desk.
What do you dislike?It is lagging sometimes while working on it otherwise it is a stable and comfortable platform to work on any desk.Really easy and good for working.
Recommendations to others considering the product:I recommend it to everyone. It is a good platform to work on.
What problems are you solving with the product? What benefits have you realized?We are using zoho Desk as a platform for resolving the queries of the customers. It is the easiest way and stable way to work on it
What do you like best?
Easy layouts and interface for ticketing and Contacts
What do you dislike?Nothing Big to Dislike, perfect interface for startup companies
Recommendations to others considering the product:eXCELLENT APP FOR Communicating with customers, good for startups
What problems are you solving with the product? What benefits have you realized?customer support
What do you like best?
it offers you the option to open a ticket with a request from a customer, have a Help center where you can write articles and you can even get a report of your activity
What do you dislike?It doesn't have a user manual or tutorials on YouTube (only one)
Recommendations to others considering the product:Some features are not available from trial version, contact support team for more details, they are really helpful
What problems are you solving with the product? What benefits have you realized?It helps having a tool where you can operate tickets, chat, articles(user manual)
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