Home/Help Desk Software/Zoho Desk
Updated on: August 18, 2022
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk

Official Website Industry’s first context-aware help desk application.
(3,462 Ratings) Write Review

What is Zoho Desk and how does it work?

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Zoho Desk Awards

Zoho Desk Features Show All Features

Zoho Desk Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, California / +1 888-900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
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Disclaimer: The pricing details were last updated on 10/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Desk pricing.

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Zendesk Talk
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Zoho CRM
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Salesforce
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Salesforce Salesforce is a futuristic Customer Relationship Management Software bringing companies and their... read more
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SysAid
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SysAid SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential... read more
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TeamSupport
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Help Scout
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Zoho Desk vs Help Scout

Zoho Desk Reviews

OVERALL RATING
4.4
Based on 3,462 Rating(s)
Rating Distribution
  • 61.4 %
  • 32.3 %
  • 5.7 %
  • 0.4 %
  • 0.2 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Zoho Desk

What is Zoho Desk? - An Overview
What is Zoho Desk? - An Overview
Keep the spirit of customer centricity alive with Zoho
Automate your customer service process with Zoho Desk
Self-service support with a multilingual knowledge base

Zoho Desk Screenshots

Conversation
Meetings without meetings
Take a solution to a problem
Conversation
Conversation
Meetings without meetings
Take a solution to a problem

Zoho Desk FAQs

Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Zoho Desk features.

Yes, Zoho Desk provides API.

Articles on Zoho Desk

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Customers

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com