Home/Help Desk Software/Zoho Desk
Updated on: February 21, 2019
What is Zoho Desk ?
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Zoho Desk

Industry’s first context-aware help desk application.
★★★★★
★★★★★
(2,450 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Freelancers Medium Business Small Business
API Contact Pleasanton, CA / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoho Desk cost ?
The pricing for Zoho Desk starts at $12.0 per user per month. Zoho Desk has 2 different plans such as - Professional at $12.0 per user per month and Enterprise at $25.0 per user per month. Zoho Desk also offers a Free Plan with limited features.
Free
Free
  • Free for 3 agents
  • Email Inbox and Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Professional
$12 /User/Month
  • $12 Per agent Plus tax, as applicable (Annual Billing)
  • $15 per agent plus tax, as applicable (Monthly billing)

Features

  • Everything in Free Plan Plus
  • Multi-channel Support
  • Helpdesk Automation
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports and Dashboards
  • Zoho BugTracker Integration

Enterprise
$25 /User/Month
  • $25 per Agent plus tax, as applicable (Annual Billing)
  • $30 Per Agent Plus Tax, as applicable (Monthly Billing)

Features

  • Everything in Professional Plan Plus
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoho Desk Reviews

OVERALL RATING
4.5
Based on 2,450 Rating(s)
Rating Distribution
  • 2210
  • 198
  • 33
  • 9
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 February 2019)
"Zoho Desk a Great Support Ticketing System"

What do you like best?

Zoho Desk is great because it has lots of settings that can be customised, so you can fine tune it to work exactly how you need it to.

The ability to gather customer feedback is great as well as the reporting function.

Plus the pricing is simple and affordable.

What do you dislike?

I would like the ability to completely turn off the customer help-desk web portal and just have it based on email tickets.

The ability to not allow the agents to close tickets with the option of no feedback from the customer.

Recommendations to others considering the product

We preferred this to ZendDesk.

What business problems are you solving with the product? What benefits have you realized?

We are using the product to improve communication with our customers and gather feedback on how we are doing.

We are seeing an improved response from our agents.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 February 2019)
"Great consulting group platform for Managed Services"

What do you like best?

Intuitive platform and easy to use for clients

What do you dislike?

Too many emails that my clients and me get when submitting tickets

What business problems are you solving with the product? What benefits have you realized?

Building a managed services offering

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 20 February 2019)
"Top quality"

What do you like best?

I really like how it is easy to use. It does not require too much work to manage it.

What do you dislike?

I dont dislike anything about Zoho. It is great and works perfectly

What business problems are you solving with the product? What benefits have you realized?

It helps my company from school to help people

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 February 2019)
" Excellent support tool"

What do you like best?

With this tool we have approached our clients, to be able to solve the incidents presented with the clients, thanks to this program the analysts have everything they need at hand, which is profitable since they can make the right decisions at the moment of address the issue and customers feel satisfied and with a quick response in a short time. Work has been synchronized giving great satisfaction and much more performance between client analyst.

Since we started using Zojo it's really simple, you save money, the same power the analyst's capabilities. It is a very collaborative platform.

What do you dislike?

If you do not have internet it does not work. Your payment plans should not only be in $ should place other means of payment, should design the mobile application better.

Recommendations to others considering the product

It is excellent, very useful

What business problems are you solving with the product? What benefits have you realized?

Since we used Zoho Desk the daily processes in the company have been more bearable, I can attest to the good communication and the vitality that has been since everyone can connect no matter where they are. This has generated an excellent collaborative environment. Thanks to this tool we are all aware of the work done or to be done.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 18 February 2019)
"Provides a bunch of features. Product integrates with other services provided by vendor"

What do you like best?

Integrates with their other products. Provides software for tickets and tasks.

What do you dislike?

Too many features - not sure how to customize all the options they offer.

Recommendations to others considering the product

Good support.

What business problems are you solving with the product? What benefits have you realized?

Tracking of tasks and tickets. One solution for a variety of business problems.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 18 February 2019)
"Great support desk tool"

What do you like best?

I like the way it allows me to organize the tickets, the replay templates, and Snippets, these last ones are great. Also the ability to access some client details from CRM. The chat looks like a great tool but I haven't had the time to test it as I want. If it does work the way we want to, it is going to be a great tool. The potential of Help Center looks promising but I haven't tried yet. Reports are easy to read.

What do you dislike?

Not much. The mobile app doesn't convince me much. I need some integration with IP telephony from within the mobile app. I'm still testing the app.

Recommendations to others considering the product

Give it a try. I don't have much experience with this or other desk tools, but so far it has been much fun and loaded with satisfaction. I think customers have felt a difference in the way they are heard. There are many tools that I think are going to make a big difference as soon as I can implement them, especially the Help Center. It gives me a lot more confidence in how the support departamente is doing its job.

What business problems are you solving with the product? What benefits have you realized?

The ability to supervise the responses and improve response time. Costumer satisfaction. PKIs. Standardization of responses. Typification of problems to be solved for our customers. The possibility of collaboration in finding solutions to the clients' requests has a lot of potential for our business. Help Center, unexpectedly, can give us solutions to many of our customers' requirements.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
"Feature rich but not intuitive"

What do you like best?

There are a lot of features and API available

What do you dislike?

Can be hard to use at time as the interface is not very intuitive and can be overwhelming and take time to learn

What business problems are you solving with the product? What benefits have you realized?

Organize and keep track of customers

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 16 February 2019)
""Would prescribe it ""

What do you like best?

Capacity to tweak it as per your organization needs, it help enormously to screen operators execution, reaction time and different KPIS particulary vital to enhances your administration level. Additionally the capacity to mechanize the work process is another wonderful thing I like about Zoho.Also Zoho gives magnificent after administration support, your record supervisor will manage you through the execution procedure and will bolster you by telephone and email at whatever point you need any assistance. Provide the arrangement as well as will catch up after that to ensure it addresses your issues

What do you dislike?

iOS store surveys not incorporated yet and instagram inbox, it would be extraordinary if Zoho can incorporate both soon as the majority of the business currently are utilizing these channels to answer and intercat with their clients , wish they can discover an answer for including it soon

Recommendations to others considering the product

There are numerous alternatives for help work areas nowadays, however few have the highlights of Zoho Desk and none can coordinate the esteem, particularly in the event that you are a Zoho One supporter. Attempt the preliminary variant to check whether this is reasonable for your association. It bolsters all the needed help group highlights - operator appointment, heightening, special case detailing, KPI revealing, and so forth. It is simple for clients to comprehend and there are numerous choices for raising a ticket - email, web structure, internet based life, phone. Zoho Desk mechanizes the correspondence and detailing so specialists can continue ahead with settling issues to the consumer loyalty's.

What business problems are you solving with the product? What benefits have you realized?

Answering to clients input on Emails, live talk, and online life in an auspicious way and through one dashboard, it's less demanding to deal with all utilizing a similar application. it keeps all perfect and clean and empower you to create progressively precise reports effectively

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 15 February 2019)
"great support ticket software"

What do you like best?

integration to our voip phone system is great

What do you dislike?

nothing, it works great our whole team loves it

What business problems are you solving with the product? What benefits have you realized?

support ticket organization and integration with other systems

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
"Zoho Desk Review"

What do you like best?

The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license .

What do you dislike?

Am yet to explore the reporting panel so that i can list down the dislikes.Am yet to .explore the reporting panel so that i can list down the dislikes.Am yet to explore the reporting panel so that i can list down the dislikes

Recommendations to others considering the product

Looking forward to merge all our support emails to zoho desk to enhance our current support system

What business problems are you solving with the product? What benefits have you realized?

Zoho desk simplified and given us a solution for accessing the multiple emails in one single window

...more
Read All Reviews

Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots

Zoho Desk Awards

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