Home/Help Desk Software/Zoho Desk
Updated on: April 16, 2021
What is Zoho Desk ?
Zoho Desk - Help Desk Software : SaaSworthy.com
View Gallery
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zoho Desk

Industry’s first context-aware help desk application.
(4,360 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Zoho Desk Awards

Highly Rated
Most Popular
Most Worthy
Highly Rated
Fastest Growing
Most Popular
Most Searched

Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, California / +1 888-900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
Standard
$14 /User/Month
Billed Yearly

Features

  • Includes features of Free plan, plus
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ( $6/Light Agent/Month)
Professional
$23 /User/Month
Billed Yearly

Features

  • Includes features of Standard plan, plus
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ( $6/Light Agent/Month)
Enterprise
$40 /User/Month
Billed Yearly

Features

  • Includes features of Professional plan, plus
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( $6/Light Agent/Month)
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Desk FAQs

Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Surveys & Feedback
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Social Media Integration
  • Incident Management

Learn more about Zoho Desk features.

The pricing for Zoho Desk starts at $20.00 per user per month. Zoho Desk has 3 different plans:

  • Standard at $20.00 per user per month.
  • Professional at $35.00 per user per month.
  • Enterprise at $50.00 per user per month.
    • Zoho Desk also offers a Free Plan with limited features.

      Learn more about Zoho Desk pricing.

Yes, Zoho Desk offers a free plan.

Learn more about Zoho Desk pricing.

Yes, Zoho Desk provides API.

Ask the Community View Community

Zoho Desk Alternatives Zoho Desk Alternatives

96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
monday.com
(8216 RATINGS)
monday.com
Monday.com's Work OS allows companies to create an IT help desk in a customized manner. From providing the ability to make requests to the IT team to managing...
Try for Free
Freshservice
(1325 RATINGS)
Freshservice
Freshservice is an online IT Service Management solution. The tool puts a refreshing user experience on top of powerful ticketing & asset management...
Visit Website
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Freshdesk
(4935 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
Zoho Desk vs Freshdesk
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Support
(4805 RATINGS)
Zendesk Support
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...
Visit Website
Zoho Desk vs Zendesk Support
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Front
(832 RATINGS)
Front
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms...
Visit Website
Zoho Desk vs Front
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveAgent
(2479 RATINGS)
LiveAgent
A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in...
Visit Website
Zoho Desk vs LiveAgent
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Help Scout
(437 RATINGS)
Help Scout
Help Scout is customer service and help desk software for companies of all sizes. Keep your customers in the flow by embedding help articles right on your...
Visit Website
Zoho Desk vs Help Scout
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
SysAid
(853 RATINGS)
SysAid
SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features...
Visit Website
Zoho Desk vs SysAid
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TeamSupport
(1529 RATINGS)
TeamSupport
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket...
Visit Website
Zoho Desk vs TeamSupport
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Jitbit Helpdesk
(103 RATINGS)
Jitbit Helpdesk
Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support...
Visit Website
Zoho Desk vs Jitbit Helpdesk
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
TOPdesk
(82 RATINGS)
TOPdesk
TOPdesk is an enterprise service management software. With one go-to service point, it’s a no-brainer where customers can go for help. The TOPdesk...
Visit Website
Zoho Desk vs TOPdesk
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Agiloft
(84 RATINGS)
Agiloft
The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire...
Visit Website
Zoho Desk vs Agiloft

Zoho Desk Reviews

OVERALL RATING
4.4
Based on 4,360 Rating(s)
Rating Distribution
  • 60.9 %
  • 32.6 %
  • 5.8 %
  • 0.5 %
  • 0.2 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Shannon MSource : g2crowd.com
(Reviewed on 30 November 2020)
"Great Customer Service Solution!"

What do you like best?

Zoho desk has been a great solution for our Customer Service needs. We went from using a shared inbox to a tool that allows multiple teams throughout our organization to support our customers. We can keep solutions to common questions in one place and track the quantity and types of requests coming into our team. Also, the support from the Zoho Desk team has been wonderful. When we first started our tickets were all going to spam and they were able to troubleshoot the issue and fix it within 5 minutes.

What do you dislike?

So far we have no complaints. It has improved our business drastically.

What problems are you solving with the product? What benefits have you realized?

We needed a common place for all of our help requests to come into. We had more than 10 public facing emails forwarding to one inbox being managed by multiple staff members. This has allowed for streamlined support across our organization.

...more
Nuno FSource : g2crowd.com
(Reviewed on 27 November 2020)
"Zoho Desk great help for helpdesk"

What do you like best?

The best thing about Zoho is the clean and smooth interface. All the options to categorize tickets are amazing.

What do you dislike?

I have nothing to report for now. Maybe the trial should be a little extended so you can explore even more the software before we buy it.

Recommendations to others considering the product:

Nothing to say for now.

What problems are you solving with the product? What benefits have you realized?

The biggest problem we had was to categorize and attribute tickets to each person. With Zoho that was easyly solved.

...more
SRINIVASARAGAVAN SSource : g2crowd.com
(Reviewed on 25 November 2020)
"Excellent automation to which has been full fill our customer needs.."

What do you like best?

We love the tool and self-modification as per our requirements, Zoho desk always automaton excellence. We have very happy to recommend these tools for our customers

What do you dislike?

We like to have quick support in the ecosystem

Recommendations to others considering the product:

voice call support needs to be faster

What problems are you solving with the product? What benefits have you realized?

1. Live ticket tracking

2. Support automation

3. Ticket assigning

4. Issues tacking

5. Pending details

...more
Cristina BSource : g2crowd.com
(Reviewed on 23 November 2020)
"Extended attention to strengthen business relationships with customers."

What do you like best?

One of the things I like most about Zoho Desk is that it is multi-platform, I can use it from my desktop or laptop, through any web browser and even from my mobile device. I also liked how much it facilitates the attention to our customers in terms of incidents, requests or concerns through the generation of tickets as these arise.

What do you dislike?

It's not the most intuitive software, you need a little patience to master this technology and get the best out of its many features.

Recommendations to others considering the product:

Zoho Desk is an ideal tool to improve the quality of service to all customers, both frequent and potential, being the cause of an imminent increase in productivity of any organization.

What problems are you solving with the product? What benefits have you realized?

The creation of tickets and use of the Zoho Desk char has been very useful in our organization to provide a very effective service to our customers by providing efficient support and promotions of our products and services. It has been of great help to strengthen our business relationships with our customers and increase our productivity.

...more
Nathan TSource : g2crowd.com
(Reviewed on 22 November 2020)
"life saver"

What do you like best?

Helps bring all enquires into one place.

What do you dislike?

can't use macros for facebook responses.

Recommendations to others considering the product:

This is a very easy system to use and is working very well for me.

What problems are you solving with the product? What benefits have you realized?

No longer missing enquires, allowing me to set put messages into different stages which is allowing me to convert leads which otherwise would have been missed

...more
Eduardo dSource : g2crowd.com
(Reviewed on 20 November 2020)
"Powerful and Intuitive"

What do you like best?

Zoho Desk is the perfect solution for our start up. It has enough features to cover what we need for the moment, without making it complicated to operate. The possibility of adding functionalities and connecting to other services gives me the relieve that I will be able to scale up my business in the future without having to migrate away.

The App is quite useful to access tickets on the go and add details to it, since it has all the functionalities of the web version.

What do you dislike?

There eis nothing really that I dislike. Some things require me to adapt be it is all on within the acceptable to start a new tool.

What problems are you solving with the product? What benefits have you realized?

Ticketing from customers with problems using my product.

...more
Nildo FSource : g2crowd.com
(Reviewed on 20 November 2020)
"Excelente sistema para helpdesk."

What do you like best?

Abertura de ticket é bem simples e eficaz; Modulo enviar e-mail para clientes.

What do you dislike?

não identifiquei nada que não tenha gostado no sistema.

What problems are you solving with the product? What benefits have you realized?

Estou utilizando o sistema para abertura de chamado e ter controle de atendimento dos clientes.

...more
Shivam SSource : g2crowd.com
(Reviewed on 20 November 2020)
"It is the best platform as compared to any desk."

What do you like best?

The zoho desk is pretty good for using. It resolves all the problems while working on the heavy email and task. Also yhe the integration was pretty easy in zoho Desk.

What do you dislike?

It is lagging sometimes while working on it otherwise it is a stable and comfortable platform to work on any desk.Really easy and good for working.

Recommendations to others considering the product:

I recommend it to everyone. It is a good platform to work on.

What problems are you solving with the product? What benefits have you realized?

We are using zoho Desk as a platform for resolving the queries of the customers. It is the easiest way and stable way to work on it

...more
Eforex HSource : g2crowd.com
(Reviewed on 18 November 2020)
"Excellent Desk Support"

What do you like best?

Easy layouts and interface for ticketing and Contacts

What do you dislike?

Nothing Big to Dislike, perfect interface for startup companies

Recommendations to others considering the product:

eXCELLENT APP FOR Communicating with customers, good for startups

What problems are you solving with the product? What benefits have you realized?

customer support

...more
Maria LSource : g2crowd.com
(Reviewed on 13 November 2020)
"It is a very helpful support tool for a business"

What do you like best?

it offers you the option to open a ticket with a request from a customer, have a Help center where you can write articles and you can even get a report of your activity

What do you dislike?

It doesn't have a user manual or tutorials on YouTube (only one)

Recommendations to others considering the product:

Some features are not available from trial version, contact support team for more details, they are really helpful

What problems are you solving with the product? What benefits have you realized?

It helps having a tool where you can operate tickets, chat, articles(user manual)

...more
Read All Reviews

Videos on Zoho Desk

What is Zoho Desk? - An Overview
What is Zoho Desk? - An Overview
Keep the spirit of customer centricity alive with Zoho
Automate your customer service process with Zoho Desk

Zoho Desk Screenshots

Conversation
Meetings without meetings
Take a solution to a problem
Conversation
Conversation
Meetings without meetings
Take a solution to a problem

Customers

Zoho Desk Integration

92%
(170 RATINGS)
Bug Tracking Software
94%
(14637 RATINGS)
Collaboration Software
90%
(92 RATINGS)
Collaboration Software
(49725 RATINGS)
Business Instant Messaging Software
87%
(27 RATINGS)
AB Testing Software
94%
(469 RATINGS)
Billing and Invoicing Software
91%
(155 RATINGS)
Application Development Software
96%
(31776 RATINGS)
Project Management Software
98%
(7049 RATINGS)
CRM Software
89%
(348 RATINGS)
Live Chat Software
87%
(472 RATINGS)
Business Intelligence Software
98%
(7809 RATINGS)
Web Analytics Software
95%
(29312 RATINGS)
CRM Software
(2650 RATINGS)
iPaaS Software
89%
(538 RATINGS)
Project Management Software
98%
(15685 RATINGS)
Product Management Software
92%
(4708 RATINGS)
Social Media Management Software
91%
(565 RATINGS)
Accounting Software