Home/Help Desk Software/Zoho Desk
Updated on: September 21, 2019
What is Zoho Desk ?
Zoho Desk - Help Desk Software : SaaSworthy.com
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Zoho Desk

Industry’s first context-aware help desk application.
(3,021 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

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Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact Pleasanton, CA - 94588 / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoho Desk cost ?
The pricing for Zoho Desk starts at $12.0 per user per month. Zoho Desk has 2 different plans such as - Professional at $12.0 per user per month and Enterprise at $25.0 per user per month. Zoho Desk also offers a Free Plan with limited features.
Free
Free
  • Free for 3 agents
  • Email Inbox and Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Professional
$12 /User/Month
  • $12 Per agent Plus tax, as applicable (Annual Billing)
  • $15 per agent plus tax, as applicable (Monthly billing)

Features

  • Everything in Free Plan Plus
  • Multi-channel Support
  • Helpdesk Automation
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports and Dashboards
  • Zoho BugTracker Integration

Enterprise
$25 /User/Month
  • $25 per Agent plus tax, as applicable (Annual Billing)
  • $30 Per Agent Plus Tax, as applicable (Monthly Billing)

Features

  • Everything in Professional Plan Plus
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

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Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Zoho Desk Reviews

OVERALL RATING
4.4
Based on 3,021 Rating(s)
Rating Distribution
  • 2692
  • 267
  • 49
  • 11
  • 2
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Mohammed Tahur SayedSource : play.google.com
(Reviewed on 12 August 2019)

good

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Zohodesk is the hands down the best helpdesk on the market for functionality and cost"

What do you like best?

"I love the free plan because it helps improve our company's daily work. The amount of capabilities you receive just on the free plan is phenomenal and gives other more well-known names like Zendesk a run for their money, literally. The amount we were paying on Zendesk we now get free and that makes wanting to use ZohoDesk Pro so much more economical and smart money. We have built our company from an idea to now one of the largest transportation companies in the State of Texas, so we know the value of our bottom line.

What do you dislike?

ZohoDesk is a bit overwhelming at first glance, but nowhere as difficult to set up as it was for zendesk. This is hands down the best helpdesk on the market.

Recommendations to others considering the product:

Skip Zendesk and go straight to Zohodesk.

Be ready to know what you want when setting up, the sheer size and capabilities can be overwhelming, but when it comes to helpdesk software and cool features, Zohodesk has it,

What problems are you solving with the product? What benefits have you realized?

Cost with using Zendesk vs the value we received. We had no issues tech-wise, but we did have a large amount of cost for a product we didn't really feel was providing equivalent value

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Great integration"

What do you like best?

It comes as part of a suite of products which all integrate together. This gives us a lot of scope for adding additional systems/services as our company grows.

What do you dislike?

It's big, so you'll need to get to grips with it and dedicate some time to configuring everything to work smoothly. This isn't unusual for larger organisations, but small teams will need to make sure they set time aside to learn how everything works and integrate it into their workflow.

Recommendations to others considering the product:

It's a great choice for small or large orgs

What problems are you solving with the product? What benefits have you realized?

We need to support a wide range of clients and capture the info about their requests and/or problems.

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"High quality product"

What do you like best?

The features is sensational!

Lots of features!

I recommend

What do you dislike?

Should have email signature by AGENT!

I enjoyed helping the staff a lot and improved the response time of the emails!

Support was fast!

Recommendations to others considering the product:

I recommend using it as it is easy to implement!

What problems are you solving with the product? What benefits have you realized?

Low price!

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"kinda cool"

What do you like best?

features and ease of use kinda has a learning curve

What do you dislike?

to short to evaluate in 15 days had a headache with custom layouts

What problems are you solving with the product? What benefits have you realized?

none

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Keeps everyone's requests in one place"

What do you like best?

I can train my customers to use my support email that goes to the desk. no more keeping track of requests thru multiple communication channels

What do you dislike?

I wish i could do more automation on the lower tier plan

What problems are you solving with the product? What benefits have you realized?

We can rely on the portal to tell us who needs to do what rather than everyone forgetting \who's responsible for what.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Another Zoho product that rocks!"

What do you like best?

I really like the flexibility and enormous out of the box integration abilities with other Zoho products and external tools. In most cases when researching a business system, I have found that Zoho offered an outstanding individual solution, and even more value when using other Zoho products.

What do you dislike?

I can't say this is a dislike, I just haven't found a way to do this nor have I reached out to Zoho support yet.

I'm hoping we can have restricted access for our self-service/knowledge base for external users that don't fall under the "Agent" category.

What problems are you solving with the product? What benefits have you realized?

We plan on using Zoho desk as our all in one support portal for users using our app, our setup integrates with Zoho Social, Chat, Self-service, Jira for bug reports and enhancement requests and more.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Very useful"

What do you like best?

Mobile app, interface and integrations with another systems like Zoho Reports.

What do you dislike?

Translations of another componentes and the portal of community.

What problems are you solving with the product? What benefits have you realized?

Costume service

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"a review for an excellent soft ware with a clean interface."

What do you like best?

first thing i like it about it is very intuitive and easy to use.it has a good search feature for going through your tickets and you are able to make comments on the fly. also the fact that it can start a live chart with a customer and actually create tickets for them is something i have found working so well. vault system that allows you to set a password works well with zoho desk.

What do you dislike?

the way it only set in english makes it a little complicated. also tickets can not be copied that is something they should improve on. email branding sometimes causes some issues takes time to figure out correctly. you also require some basic training to be able to use or operate.

Recommendations to others considering the product:

zoho desk will make your work easier,and save you time taken to resolve customers issues.

What problems are you solving with the product? What benefits have you realized?

it brought phone calls, chats, social channels and emails in one platform this makes work more easy

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"tool for client support"

What do you like best?

Zoho desk is best tool if you want to provide best service support to your clients.As due to zoho desk we can collect employees together from different departments.It is software tool used for both client support as well as for good business support.Zoho desk helps in business productivity and its quality.It is helpful to find issues in business also.

What do you dislike?

It fulfill all my need.It is helpful for us for support.I like it so much.should update the software.Live conferencing will be avaible in this.

Recommendations to others considering the product:

For providing good support to client it is very helpful.We can solve issues of clients on live also.Can identify key issues of business also.I highly recommend this software tool for increasing the productivity of business.

What problems are you solving with the product? What benefits have you realized?

We can solve customer issues,problems and enquiry with the help of zoho desk.It is help ful in ticketing system very much.We provides support to client with the help of zoho desk.

...more
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Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk screenshot
Zoho Desk screenshot
Zoho Desk screenshot
Zoho Desk screenshot
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk screenshot
Zoho Desk screenshot
Zoho Desk screenshot
Zoho Desk screenshot

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