Home/Help Desk Software/Zoho Desk
Updated on: April 20, 2019
What is Zoho Desk ?
I Use this
Zoho Desk - Help Desk Software : SaaSworthy.com
View Gallery
98%

Zoho Desk

Industry’s first context-aware help desk application.
★★★★★
★★★★★
(2,601 Ratings) Write Review

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

Zoho Desk Features Show All Features

Zoho Desk Technical details

Support Business Hours Online Customer Type Freelancers Medium Business Small Business
API Contact Pleasanton, CA / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Category Help Desk Software

Zoho Desk Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Zoho Desk cost ?
The pricing for Zoho Desk starts at $12.0 per user per month. Zoho Desk has 2 different plans such as - Professional at $12.0 per user per month and Enterprise at $25.0 per user per month. Zoho Desk also offers a Free Plan with limited features.
Free
Free
  • Free for 3 agents
  • Email Inbox and Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

Professional
$12
  • $12 Per agent Plus tax, as applicable (Annual Billing)
  • $15 per agent plus tax, as applicable (Monthly billing)

Features

  • Everything in Free Plan Plus
  • Multi-channel Support
  • Helpdesk Automation
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports and Dashboards
  • Zoho BugTracker Integration

Enterprise
$25
  • $25 per Agent plus tax, as applicable (Annual Billing)
  • $30 Per Agent Plus Tax, as applicable (Monthly Billing)

Features

  • Everything in Professional Plan Plus
  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zoho Desk Alternatives Zoho Desk Alternatives

98%
★★★★★
★★★★★
(1928 RATINGS)
Zendesk Talk
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your...
Visit Website
88%
★★★★★
★★★★★
(1348 RATINGS)
Zendesk Support
Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all...
Visit Website
87%
★★★★★
★★★★★
(963 RATINGS)
Freshdesk
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service...
Visit Website
77%
★★★★★
★★★★★
(49 RATINGS)
PrimoDialler
PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful...
Visit Website
73%
★★★★★
★★★★★
(59 RATINGS)
XCALLY
It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels...
Visit Website
69%
★★★★★
★★★★★
(228 RATINGS)
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value...
Visit Website
61%
★★★★★
★★★★★
(709 RATINGS)
TalkDesk
An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and...
Visit Website
60%
★★★★★
★★★★★
(9 RATINGS)
Freshcaller
It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet...
Visit Website
44%
★★★★★
★★★★★
(133 RATINGS)
Twilio Flex
Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and...
Visit Website
44%
★★★★★
★★★★★
(116 RATINGS)
Calabrio One
It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can...
Visit Website

Zoho Desk Reviews

OVERALL RATING
4.5
Based on 2,601 Rating(s)
Rating Distribution
  • 2337
  • 215
  • 38
  • 10
  • 1
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Easy and gets the job don"

What do you like best?

How easy it was to set up and get resources in place.

What do you dislike?

Nothing yet. Each feature I have tried and tested, works as expected.

What business problems are you solving with the product? What benefits have you realized?

Ticketing, help desk support review

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 10 April 2019)
"Good Product"

What do you like best?

Works very well with our help desk flow and offers enough customization options to do what we need it to do. Easy to use and for other users to adopt when they first start. Very reliable. Live chat integration is very easy to use and is very useful on our customer portal. Being able to create our own email templates using HTML gives us the customization we need to notify our customers.

What do you dislike?

There can be times where the system runs slow, but otherwise it's a pretty stable and reliable system. They are very responsive to feedback and ideas for the system, but don't always implement or get feedback on how people would use it.

What business problems are you solving with the product? What benefits have you realized?

How to efficiently manage our ticket flow

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
"Zoho Desk"

What do you like best?

It's a ticketing system that seems to adapt to what you need. It's customizable and it has potential to grow. I like how it is able to integrate with teams. I like how there are different ways to submit a ticket.

What do you dislike?

Not able to see much of the downside until I am able to test it more but for now I know that there is no way to be able to create a scheduled ticket. For example when there needs to be an on-site task. Or a reoccurring task.

What business problems are you solving with the product? What benefits have you realized?

The problem we are solving is to be able to track tickets effectively and to be able to have multiple ways for our end users to submit tickets.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
"Extension of Zoho Desk"

What do you like best?

It is helping with the service engineers in our company

What do you dislike?

Could be more user friendly so that everyone can easily reach out

Recommendations to others considering the product

will be efficient among the service engineers

What business problems are you solving with the product? What benefits have you realized?

Service ticket generation

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 April 2019)
"Great software"

What do you like best?

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time .

What do you dislike?

Being quite a while client ,I haven't had any genuine doubts with Zoho Desk. Still couple of isssues are here . Ticket can't be copied, dynamic fields are not made yet so you can not discrete or shroud fields relying upon the specialist/ticket needs.

Recommendations to others considering the product

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

What business problems are you solving with the product? What benefits have you realized?

There are a couple of things around detailing that still need taking a shot at, my primary complain being 'business hours'. You can set up business hours (the long periods of the day/week you're open as a business) anyway when you attempt and report in view of this control, it doesn't work… So we have a report for normal and aggregate reaction times however it incorporates over-night and end of the week's into these numbers influencing it to seem as though we are extremely moderate at reacting!

...more
Roberta E.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
I have used Zoho Desk for the task of organizing customer support services.

Pros: Zoho Desk has proved to be useful and convenient. It significantly simplified my work load. The new UI is much more user-friendly and pleasant.

Cons: The mobile version of Zoho Desk does almost everything that the desktop version allows you to do. However, it can be improved. Specifically when it comes to having access to the task option in moblie, and the lagging when a conversation gets lengthy. Tends to be a bit slow at times.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
"My review for excellent software zoho desk"

What do you like best?

It is very clear and easy to use. It's very basic and you can create different ticket systems for your clients as well.

What do you dislike?

Ticket handling could be a little better. Their supporting team is quite slow they take time to respond.

What business problems are you solving with the product? What benefits have you realized?

It makes customer management extremely easy since we started using it

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
"Zoho Desk"

What do you like best?

Easy to start with and even the non-technology guys can set it up

What do you dislike?

Some of the features like Dependent Drop down is missing

Recommendations to others considering the product

Be clear on what Zoho Desk can do or not do and it's better to have detailed preparation of your company's work-flow and then do a trail or buy

What business problems are you solving with the product? What benefits have you realized?

We have been manually tracking all the emails and calls for our support and we will be using Zoho Desk to give us a overview of our customer support.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 08 April 2019)
"Many great features"

What do you like best?

I enjoy that this platform comes with many helpful features to organizing, communicating, and tracking our customer service data and needs

What do you dislike?

Since it’s not one of the email-business mega-platforms, our staff needed some time and coaching to acclimate but once they did, our communication flowed great.

What business problems are you solving with the product? What benefits have you realized?

Immediate communication among customer support staff through messaging feature; sharing emails with multiple possible responders.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 April 2019)
"Simple and easy to setup"

What do you like best?

The price, ease of setup, easy to navigate platform for both myself and clients.

What do you dislike?

A little confusing to setup clients and the different levels each support agent can have.

Recommendations to others considering the product

Trying using with multiple clients

What business problems are you solving with the product? What benefits have you realized?

It is helping my communicate with my clients. They are now able to log tickets directly and see updates on each active tickets that are open.

...more
Read All Reviews

Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Multi-brand Help Center
Zoho Desk Demo - Team Feed
Zoho Desk Demo - The Headquarters
Zoho Desk Demo - Countdown Mode
Zoho Desk Demo - Mobile Apps
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots
Zoho Desk Screenshots

Zoho Desk Awards

Questions on Zoho Desk

ASK A QUESTION
Be the first one to ask a question?
Ask a Question

Customers

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com