It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
|Support||Business Hours Online||Customer Type||Freelancers Medium Business Small Business|
|API||Contact||Pleasanton, CA / +1 (888) 900-9646|
|Deployment||SaaS/Web/Cloud||Category||Help Desk Software|
Disclaimer: The pricing details were last updated on 10/04/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Zoho Desk is great because it has lots of settings that can be customised, so you can fine tune it to work exactly how you need it to.
The ability to gather customer feedback is great as well as the reporting function.
Plus the pricing is simple and affordable.
I would like the ability to completely turn off the customer help-desk web portal and just have it based on email tickets.
The ability to not allow the agents to close tickets with the option of no feedback from the customer.
We preferred this to ZendDesk.
We are using the product to improve communication with our customers and gather feedback on how we are doing.
We are seeing an improved response from our agents.
Intuitive platform and easy to use for clients
Too many emails that my clients and me get when submitting tickets
Building a managed services offering
I really like how it is easy to use. It does not require too much work to manage it.
I dont dislike anything about Zoho. It is great and works perfectly
It helps my company from school to help people
With this tool we have approached our clients, to be able to solve the incidents presented with the clients, thanks to this program the analysts have everything they need at hand, which is profitable since they can make the right decisions at the moment of address the issue and customers feel satisfied and with a quick response in a short time. Work has been synchronized giving great satisfaction and much more performance between client analyst.
Since we started using Zojo it's really simple, you save money, the same power the analyst's capabilities. It is a very collaborative platform.
If you do not have internet it does not work. Your payment plans should not only be in $ should place other means of payment, should design the mobile application better.
It is excellent, very useful
Since we used Zoho Desk the daily processes in the company have been more bearable, I can attest to the good communication and the vitality that has been since everyone can connect no matter where they are. This has generated an excellent collaborative environment. Thanks to this tool we are all aware of the work done or to be done.
Integrates with their other products. Provides software for tickets and tasks.
Too many features - not sure how to customize all the options they offer.
Tracking of tasks and tickets. One solution for a variety of business problems.
I like the way it allows me to organize the tickets, the replay templates, and Snippets, these last ones are great. Also the ability to access some client details from CRM. The chat looks like a great tool but I haven't had the time to test it as I want. If it does work the way we want to, it is going to be a great tool. The potential of Help Center looks promising but I haven't tried yet. Reports are easy to read.
Not much. The mobile app doesn't convince me much. I need some integration with IP telephony from within the mobile app. I'm still testing the app.
Give it a try. I don't have much experience with this or other desk tools, but so far it has been much fun and loaded with satisfaction. I think customers have felt a difference in the way they are heard. There are many tools that I think are going to make a big difference as soon as I can implement them, especially the Help Center. It gives me a lot more confidence in how the support departamente is doing its job.
The ability to supervise the responses and improve response time. Costumer satisfaction. PKIs. Standardization of responses. Typification of problems to be solved for our customers. The possibility of collaboration in finding solutions to the clients' requests has a lot of potential for our business. Help Center, unexpectedly, can give us solutions to many of our customers' requirements.
There are a lot of features and API available
Can be hard to use at time as the interface is not very intuitive and can be overwhelming and take time to learn
Organize and keep track of customers
Capacity to tweak it as per your organization needs, it help enormously to screen operators execution, reaction time and different KPIS particulary vital to enhances your administration level. Additionally the capacity to mechanize the work process is another wonderful thing I like about Zoho.Also Zoho gives magnificent after administration support, your record supervisor will manage you through the execution procedure and will bolster you by telephone and email at whatever point you need any assistance. Provide the arrangement as well as will catch up after that to ensure it addresses your issues
iOS store surveys not incorporated yet and instagram inbox, it would be extraordinary if Zoho can incorporate both soon as the majority of the business currently are utilizing these channels to answer and intercat with their clients , wish they can discover an answer for including it soon
There are numerous alternatives for help work areas nowadays, however few have the highlights of Zoho Desk and none can coordinate the esteem, particularly in the event that you are a Zoho One supporter. Attempt the preliminary variant to check whether this is reasonable for your association. It bolsters all the needed help group highlights - operator appointment, heightening, special case detailing, KPI revealing, and so forth. It is simple for clients to comprehend and there are numerous choices for raising a ticket - email, web structure, internet based life, phone. Zoho Desk mechanizes the correspondence and detailing so specialists can continue ahead with settling issues to the consumer loyalty's.
Answering to clients input on Emails, live talk, and online life in an auspicious way and through one dashboard, it's less demanding to deal with all utilizing a similar application. it keeps all perfect and clean and empower you to create progressively precise reports effectively
integration to our voip phone system is great
nothing, it works great our whole team loves it
support ticket organization and integration with other systems
The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license . The best attractive part of this tool is the simplicity . it is very self explanatory that made us to to go for trail version and in few days will go for the license .
Am yet to explore the reporting panel so that i can list down the dislikes.Am yet to .explore the reporting panel so that i can list down the dislikes.Am yet to explore the reporting panel so that i can list down the dislikes
Looking forward to merge all our support emails to zoho desk to enhance our current support system
Zoho desk simplified and given us a solution for accessing the multiple emails in one single window
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