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About Zoho Desk

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.

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Screenshots & Videos

Conversation
Meetings without meetings
Take a solution to a problem
Video Thumbnail
Video Thumbnail
Video Thumbnail

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    89%
  • Momentum
    71%
  • Popularity
    92%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

Zoho Desk Awards

Zoho Desk Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.
Zoho Desk Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 09/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Zoho Desk Pricing.

Zoho Desk Alternatives

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Zoho Desk Reviews

User Rating

4.5/5 (Based on 2,775 Ratings)

Rating Distribution

  • Excellent

    62.4%
  • Very Good

    31%
  • Average

    5.7%
  • Poor

    0.2%
  • Terrible

    0.8%

User Sentiments

Ease of Use, Customizable Interface, Extensive Integrations, Comprehensive Ticketing System

Mobile Application Limitations, Confusing Navigation, Limited Customization of Help Center, Slow Support Response

Do You Use Zoho Desk?

Write a Review

Review Summary

Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction.

Pros

  • Easy to use and implement, with intuitive interface and comprehensive features.
  • Streamlined customer support management with centralized communication and automation.
  • Affordable pricing plans and flexible deployment options to suit different business needs.

Cons

  • Limited customization options and reporting capabilities compared to more advanced solutions.
  • Occasional performance issues and glitches reported by some users.
  • Difficulty integrating with certain thirdparty applications, requiring additional effort.

Zoho Desk Reviews

AI-Generated from the text of User Reviews

Videos on Zoho Desk

Zoho Desk Screenshots

Zoho Desk FAQs

What is Zoho Desk used for?

Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:

  • AI Assistant
  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Multi-language Support
  • Live Chat

Learn more about Zoho Desk features.

What are the top alternatives for Zoho Desk?

Does Zoho Desk provide API?

Yes, Zoho Desk provides API.

Zoho Desk Contact

Vendor Details

Pleasanton, California - 94588

Contact Details

+1 888-900-9646

https://www.zoho.com/desk/

Social Media Handles

Grid Report for Zoho Desk

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Customers

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NHS

Zoho Desk Integrations

Disclaimer

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