Zoho Desk is Help Desk Software. Zoho Desk offers the following functionalities:
- Live Chat
- Self Service Portal
- Alerts (Escalation)
- Automated Routing
- Community Forums
- Contract (SLA Management)
- Knowledge Base
- Known Issue Management
- Surveys & Feedback
- Ticket Management
- Customizable Branding
- Document Storage
- Macros (Templated Responses)
- Multi-Channel Communication
- Social Media Integration
- Incident Management
Learn more about Zoho Desk features.