Home/Help Desk Software/Downloads/The Beginner's Guide to Customer Service BotsUpdated on: March 2, 2024

The Beginner's Guide to Customer Service Bots

by Helpshift

This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps to get started and set your team up for success with bots and Metrics that actually measure the success of bot-based service.

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What's Inside

Table of contents

Introduction: The State of Customer Service Bots

Why We Need Bots in Customer Service

An Example Customer Journey with Four Bots
Step 1: Use an Answer Bot as a First Line of Defense
Step 2: Invoke a Bot to Collect Additional Information
Step 3: Automate Issue Selection and Categorization
Step 4: Deploy Use Case Specific Bots
Step 5: Feedback Collection

How to Get Started with Bots

About Helpshift

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