What every customer service head should know about Self-Service

This report has everything you need to scale your customer support strategy. You can discover opportunities to make customer support a game changer for your business as by using Benchmark data across industries and countries.

In this AI Strategy whitepaper, you will learn: How AI can take over simple, time-consuming tasks, Tips on how to balance AI with a human touch to deliver the optimal service experience and Best practices to maximize the potential of AI for a harmonious relationship.

Implementing a software solution to help with your organization’s ticketing processes will turn your team’s headaches into relief. IssueTrak provide you the level of service and support you team needs to hit the ground running.

This eBook explores with the questions and answers for How helpdesk benefits your customers, employees and business, How to choose the right helpdesk software for your business, Answers to your helpdesk management system problems.

This Guide helps to learn about Different touch points to invoke bots throughout the customer journey, Actionable steps to get started and set your team up for success with bots and Metrics that actually measure the success of bot-based service.

Project management methodologies are like roadmaps, guiding your team from project kickoff to the finish line. But what makes one approach better than another? And with so many options, how do you know which methodology is right for your project? This ebook helps you to learn the fundamentals of popular project management methodologies.

These principles serve as a blueprint for how businesses can develop a culture of excellence. This report examines the state of these principles in business today, how workers feel about them, and the barriers to implement them.

Creative teams are responsible for some of the most iconic and influential images in modern history. They give life to products, elevate brands, and create experiences that make a lasting impact on audiences around the world. This report highlights Wrike's most interesting and unexpected findings across in-house teams, agencies, managers, and individual contributors.

It’s difficult to define what a “good” project manager is these days. Every organization defines the role, and often the title, differently. Project managers are needed in many industries. As a PM, you might work on small or large teams with job duties that range from budget and timeline only to everything you can think of under the operational sun.

Ensure your projects are set up for success with this latest guide, Project Management: Planning Your Web Design Workflow — the first in a series of ebooks dedicated to helping you grow your business and manage projects more efficiently.

This ebook will guide you through all of the Key Performance Indicators (KPIs) available to help you measure the success of your strategy. Though this should give you a clear overview of Instagram analytics and KPIs, not every KPI will be relevant to you – it all depends on your overall mission, or what you want to achieve with your Instagram account.

In this comparison study, undertaken by a Global System Integrator on behalf of a large US multinational, Provar and Selenium are put to the test across many Salesforce test automation activities, including test authoring and debugging, execution, maintenance and integration capabilities, using a set of standard Salesforce test scenarios.

Whether you want to enhance collaboration in your organization or document yourself on recent collaboration software trends, the enterprise collaboration space may appear daunting. Today, tens of vendors populate this space, from high-end enterprise platforms to more niche players, from broad solutions to specialized, contextualized collaboration tools.

The Zendesk User's Guide describes how to set up, manage, and customize your help desk. It is intended for Zendesk account owners and administrators, and also agents with access permissions to the administrative features of Zendesk.

It’s difficult to define what makes a “good” project manager. Every organization defines the role and the title differently. However, project managers are needed in almost all industries. In this guide, TeamGantt will share tips on project planning, managing scope and expectations, and more.