Home/Live Chat Software/Zendesk Chat
Updated on: January 27, 2021
What is Zendesk Chat ?
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Zendesk Chat

live chat software that improves customer engagement
(235 Ratings) Write Review

Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues, faster. By adding a chat widget (that is customizable to your brand) to your website, you can message customers in real time. You can send them triggered messages based on certain types of customer behavior. The analytics features allows you to monitor the volume of your chats, as well as how productive your agents are so you can make adjustments and improvements where necessary.

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Zendesk Chat Technical details

Support Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California / 888-670-4887
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Zendesk Chat Pricing

Pricing ModelFree Trial , Freemium , Subscription
Lite
Free

Plan Features

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history
Team
$14 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
Professional
$29 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
Enterprise
$59 /User/Month

Plan Features

  • Chat rating
  • 30-day chat history
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps** (requires Support)
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support
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Disclaimer: The pricing details were last updated on 07/09/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Zendesk Chat FAQs

Zendesk Chat is Live Chat Software. Zendesk Chat offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Visitor Targeting

Learn more about Zendesk Chat features.

The pricing for Zendesk Chat starts at $14.00 per user per month. Zendesk Chat has 3 different plans:

  • Team at $14.00 per user per month.
  • Professional at $29.00 per user per month.
  • Enterprise at $59.00 per user per month.

Yes, Zendesk Chat offers a free plan.

Learn more about Zendesk Chat pricing.

Yes, Zendesk Chat provides API.

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Zendesk Chat Reviews

OVERALL RATING
4.3
Based on 235 Rating(s)
Rating Distribution
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Administrator in Computer HardwareSource : g2crowd.com
(Reviewed on 04 December 2019)
"Total Business Game Changer"

What do you like best?

Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn you of a customer on your website.

What do you dislike?

The Green Colour, but other than that it was a pleasure to use.

Recommendations to others considering the product:

Definitely worth investing in for your business no matter how large or small. People expect service when they go on your website. Move with the times and get Zendesk.

What problems are you solving with the product? What benefits have you realized?

A huge rage of customer requests.

...more
Maria CSource : g2crowd.com
(Reviewed on 29 November 2019)
"Low cost for I.T Support"

What do you like best?

Low cost and theire is a free version,Live training, Geo Targeting

What do you dislike?

The downside is there isnt an ability to do screen sharing sometimes thats important when troubleshooting to help better understand the problem

What problems are you solving with the product? What benefits have you realized?

The ability to save customer churn by making achat feature available for evberyone to get guidance

...more
User in RetailSource : g2crowd.com
(Reviewed on 11 November 2019)
"Easy and quick internal chat"

What do you like best?

Can quickly see who is available for chat and instantly receive a reply

What do you dislike?

Accuracy of online status for available chat is sometimes wrong

What problems are you solving with the product? What benefits have you realized?

Quick questions can be easily resolved without leaving your desk and while still working on a project

...more
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 27 October 2019)
"Good for online chat"

What do you like best?

Good for online chat...easy to install & use...

What do you dislike?

There is nothing to dislike about zendesk chat...

What problems are you solving with the product? What benefits have you realized?

Using on our website...

...more
Consultant in Transportation/Trucking/RailroadSource : g2crowd.com
(Reviewed on 23 October 2019)
"Best live chat ever for business "

What do you like best?

M using zendesk for my websites it’s helpful

What do you dislike?

I think not negative thing in zendesk I was using that many years

Recommendations to others considering the product:

People using zendesk free live that pack

What problems are you solving with the product? What benefits have you realized?

Using zendesk I got more lead from my money sites

...more
User in Higher EducationSource : g2crowd.com
(Reviewed on 22 October 2019)
"customer friendly"

What do you like best?

i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers.

What do you dislike?

it completely not useful when integrated with knowledgebase.

What problems are you solving with the product? What benefits have you realized?

customer interaction.

...more
Brogan DSource : g2crowd.com
(Reviewed on 22 October 2019)
"Zendesk is very helpful and reliable!"

What do you like best?

I like Zendesk Chat's speed and the ease of monitoring chat activity using it.

What do you dislike?

Sometimes there are service outages and that can be frustrating, but I don't think that's really anything Zendesk can do anything about. They are prompt in communicating what's happening and also making sure it's fixed.

What problems are you solving with the product? What benefits have you realized?

We're solving the problem of chatting with our customers - this is another channel where they can easily reach us. We've realized that customers enjoy chatting with us and we tend to get higher customer satisfaction from chat than with other channels of communication.

...more
User in Electrical/Electronic ManufacturingSource : g2crowd.com
(Reviewed on 19 October 2019)
"Efficient Chat System"

What do you like best?

I love the layout of Zendesk chat! It can be accessed right within Zendesk itself, prompts you with notifications, and you can handle multiple chats all in one widget. You can see what other agents are online, transfer, etc. A lot of options to personalize this feature!

What do you dislike?

I can't think of anything. If I had to make something up, I would like to personalize the chat with a range of background colors to make it my own :)

What problems are you solving with the product? What benefits have you realized?

You can produce quality while perfecting quantity at the same time!!! It is an easy workflow, we've never experienced errors, and gives you so many options to help your team work better together.

...more
User in Health, Wellness and FitnessSource : g2crowd.com
(Reviewed on 08 October 2019)
"I love Zendesk!"

What do you like best?

I love that each interaction is recorded in case you ever have to go back and pull up proof of a conversation.

What do you dislike?

Tickets sometimes bounce to other users that may have assisted on the ticket instead of the person who solved the issue.

Recommendations to others considering the product:

If you're looking for a software that allows you to solve user issues in real-time, Zendesk is it.

What problems are you solving with the product? What benefits have you realized?

Sometimes there are disconnections. Chats from different countries appear when I should only receive US chats.

...more
User in EntertainmentSource : g2crowd.com
(Reviewed on 01 October 2019)
"Zendesk is a great tool for customer service!"

What do you like best?

The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking. While our marketing manager used this feature more, Zendesk offers helpful in-platform analytics. As the customer service manager, you can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time.

What do you dislike?

A free version of Zopim is available, which is how we started using Zopim and Zendesk originally. However, it can be very restrictive in terms of what you can and cannot do. For example, by default, the free version shows a “We are Offline” image when the chat is unattended. Due to this, customers get the idea that they can’t get in touch with your support team. The paid plans allow you to hide this option, as well as make other changes to the way your chat appears.

What problems are you solving with the product? What benefits have you realized?

As the customer service manager, Zendesk was an amazing tool at helping us track issues with our customers as well as the progress of our agents. I started using this when it was Zopim and Zendesk separately and have always been impressed with the ease of use.

...more
Read All Reviews

Videos on Zendesk Chat

Zendesk Chat : A better way to talk to your customers
Zendesk Chat : A better way to talk to your customers
What's Good: Chatbots in Zendesk Chat
What's Good: Conversion Tracking in Zendesk Chat
What's Good: Skills Based Routing in Zendesk Chat

Zendesk Chat Screenshots

Articles on Zendesk Chat

Research Report
Zendesk is a customer service software company that started off as a single customer service... read more