LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers a Whisper Technology features to monitor and train agents in real-time. Generate reports to analyze the performance.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Medium Business Small Business |
| API | Location / Phone Number | Willow Grove, PA / 1-877-548-3001 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac | Category | Live Chat Software Help Desk Software |
Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
LiveHelpNow is Live Chat Software. LiveHelpNow offers the following functionalities:
Learn more about LiveHelpNow features.
The pricing for LiveHelpNow starts at $9.00 per month. LiveHelpNow has 4 different plans:
Learn more about LiveHelpNow pricing.
Yes, LiveHelpNow provides API.
Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc...
*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc
Go ahead when it comes down to help desk services because its pretty intuitive
Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too
LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options.
I don’t have any dislikes with the software. I recommend LiveHelpNow.
No problems at all
Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.
I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate
It’s a wonderful product easy to navigate most definitely recommend to anyone in the Market for a product like this it’s wonderful for insight on customers as well
Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track
Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u
I don't have no dislikes about the product I think it's great useable easy fun n manageable
Use it
Customer satisfaction
I like how easy it is to view who is on the site and the quick access that I have to knowledge and info about my company policies.
I think that the overall feel is a little outdated. I think they should improve how everything looks, and make it more aesthetically pleasing.
I have been able to provide customer support in a very effective way. I have seen my productively skyrocket as I can chat with multiple clients at once.
We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.
The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use.
You should highly consider this product. They have great support and are easy to access. Their pricing is also great!
We use this for chat sessions as well as inquiries and tickets. It helps some of our clients that don't want to call us, to use this service and get an answer from us easily.
I like that you can see the clients information of where they are loggin in from along with their email.
I think it is a great app, there is nothing I dislike about it.
It will save you time because it is so easy to use.
The app saves the customer a phone call and can get solved by a simple message.
LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.
The one part of the software that I do not like is that there is no way to make a certain user with greater knowledge higher no the priority list for callers. It would be nice to have a way to have most of the calls to one person rather than having it run round robin.
If you are considering something practical for online chats and knowledge base, LiveHelpNow is what you need. My company has been using this software now for years, and we love the ease of use, and the support behind it.
We are cutting back on phone calls, and that helps free our lines up for people who have more in depth questions, and need more time spent on the line for support, rather than looking for a quick answer.
We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.
Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.
Reporting could improve, for example, it would be niece to have the time it took to answer an individual chat, how much it spent in queue, etc.
Go for it!
Ease of use, we do not lose customers by using LHN
