LiveHelpNow

About LiveHelpNow

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $9.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

83%
Momentum

69%
Popularity

85%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

Medium Business
Small Business

API Support

Available

Modes of Support

24/7 (Live rep), Online

LiveHelpNow Awards

# 13 Highly Rated Live Chat Software
Q3 2021

# 15 Fastest Growing Software Live Chat Software
Q3 2021

# 8 Most Popular Software Live Chat Software
Q3 2021

# 5 Highly Rated Live Chat Software
Q3 2019

# 9 Fastest Growing Live Chat Software
Q3 2019

# 6 Most Popular Live Chat Software
Q3 2019

LiveHelpNow Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

Help Desk Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

LiveHelpNow Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Chat and SMS $21.00 $21.00 per month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

Number of Agents: 1
Realtime Visitor Monitoring
Customer Lists
Social Integration
Custom Information Feed
Advertising Billboards
SMS Chat
Facebook & Twitter Integrations
Intelligent Triggers & Automations
Plugins & Integrations
Fully customizable with CSS
CRM Integrations
Remote Assistance
Eventing API / Webhooks
Enterprise Reporting & Analytics
Customizable Surveys
Multibrand Support
Intelligent Canned Messages
Automatic Language Translation
Chat Whisper
Inquiry Transfer
Spell Check
File Transfer / Attachments
PCI / HIPAA, Financial grade security
Conversion Tracking
Secure Forms
Automatic Inquiry Tagging
Agent permissions and restrictions
Filter & Search
Exportable Inquiries
Beautifully integrated Chat, Ticket and Knowledge base
Call center ready
Video chat
Visitor banning
US Based phone, chat & email support

FAQ / Self-Service $21.00 $21.00 per month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

Number of Agents: 1
Plugins & Integrations
Fully customizable with CSS
Enterprise Reporting & Analytics
Multibrand Support
File Transfer / Attachments
Automatic Inquiry Tagging
Filter & Search
Self-service FAQ Articles
Fully Customizable FAQ Site
Beautifully integrated Chat, Ticket and Knowledge base
Call center ready
Video chat
Visitor banning
US Based phone, chat & email support

Support Ticket $21.00 $21.00 per month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

Number of Agents: 1
Customer Lists
Social Integration
Facebook and Twitter Integrations
Intelligent Triggers and Automations
Plugins & Integrations
Fully customizable with CSS
CRM Integrations
Enterprise Reporting & Analytics
Customizable Surveys
Multibrand Support
Intelligent Canned Messages
Inquiry Transfer
Spell Check
File Transfer / Attachments
PCI / HIPPA, Financial grade security
Conversion Tracking
Secure Forms
Automatic Inquiry Tagging
Customizable Email Form
Chat-to-Ticket
Agent permissions and restrictions
Filter & Search
Beautifully integrated Chat, Ticket and Knowledge base
Call center ready
Video chat
Visitor banning
US Based phone, chat & email support

Call Management $9.00 $9.00 per month

Pricing varies based on number of agents

Features

Number of Agents: 1
Plugins & Integrations
Fully customizable with CSS
Enterprise Reporting & Analytics
Multibrand Support
File Transfer / Attachments
PCI / HIPAA, Financial grade security
Secure Forms
Automatic Inquiry Tagging
Agent permissions and restrictions
Filter & Search
Call logs
Capture Callback Requests
Beautifully integrated Chat, Ticket and Knowledge base
Call center ready
Video chat
Visitor banning
US Based phone, chat & email support
Visitor banning
US Based phone, Chat and Email support

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 11/01/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveHelpNow Pricing

LiveHelpNow Alternatives

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LiveHelpNow Reviews

User Rating

4.5/5 (Based on 256 Ratings)

Rating Distribution

Excellent
62.5%
Very Good
28.9%
Average
6.3%
Poor
1.2%
Terrible
1.2%

User Sentiments

Excellent customer service, Ease of use, Extensive integrations, Helpful analytics and reporting

Outdated user interface, Occasional technical issues, Mobile app limitations, Limited ticket form options

Do You Use LiveHelpNow?

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Review Summary

Users praise LiveHelpNow for its ease of use, comprehensive features, and excellent customer support. They appreciate the intuitive interface, customizable chatbots, and robust reporting capabilities. The ticketing system and knowledge base integration are also highly regarded. However, some users have experienced occasional technical issues and limited customization options. Additionally, a few reviewers have expressed concerns about the pricing structure and the lack of certain advanced features. Overall, LiveHelpNow is a popular choice for businesses seeking a reliable and user-friendly live chat and help desk solution.