Home/Project Management Software/Freshservice
Updated on: February 21, 2019
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Freshservice - Project Management Software : SaaSworthy.com
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Freshservice

An IT project management software
★★★★★
★★★★★
(735 Ratings) Write Review

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

Freshservice Features Show All Features

Freshservice Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Category Project Management Software

Freshservice Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshservice cost ?
The pricing for Freshservice starts at $19.0 per month. Freshservice has 4 different plans such as - BLOSSOM at $19.0 per month, GARDEN at $49.0 per month, ESTATE at $79.0 per month and FOREST at $99.0 per month.
BLOSSOM
$19 /Month

$19 Per Agent Per Month Billed Yearly

Blossom Plan Includes the Features

  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • Automations
  • Standard Report
  • Marketplace
  • Unlimited End Users

Please Contact the Vendor for the Detailed Pricing Information.

GARDEN
$49 /Month

$49 Per Agent Per Month Billed Yearly

Ideal for growing teams

Features of Garden Plan are

  • Everything in Blossom Plan, Plus
  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets

Please Contact the Vendor for the Detailed Pricing Information.

ESTATE
$79 /Month

$79 Per Agent Per Month Billed Yearly

Best Value for Large Teams

Features of Estate Plan are

  • Everything in Garden Plan, Plus
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Advanced Security - Custom SSL & Custom Email Servers
  • Enterprise Analytics
  • Contract Management
  • Project Management

Please Contact the Vendor for the Detailed Pricing Information.

FOREST
$99 /Month

$99 Per Agent Per Month Billed Yearly

Made For Enterprises.

Features of Forest Plan are

  • Everything in Estate Plan, Plus
  • IP Whitelisting
  • 1 Hour Support SLA
  • Customer Success Manager
  • Data Center Location

Please Contact the Vendor for the Detailed Pricing Information.

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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshservice Reviews

OVERALL RATING
4.6
Based on 735 Rating(s)
Rating Distribution
  • 687
  • 36
  • 10
  • 2
  • 0
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Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 19 February 2019)
"Fantastic Service Without Hard work"

What do you like best?

The simplicity of setup and go is nice.

It takes no effort to provide the basic services needed and gives room to grow without question.

Definitely less expensive than other options without losing functionality.

Support is Extremely knowledgable

What do you dislike?

Support can take a little longer than wanted

some functionality is price locked but the ones that are really wanted can be significantly more.

Recommendations to others considering the product

Fantastic product especially for the price. Consider the Growth potential as well as the Roadmap in store. not to mention the Features that are requested.

What business problems are you solving with the product? What benefits have you realized?

Helpdesk Support with incident and Service Requests is the primary reason we purchased this SaaS.

Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 14 February 2019)
"Wow!!! So happy we went with Freshservice"

What do you like best?

I love how user friendly Freshservice is. Also how easily customizable it is

What do you dislike?

I cannot think of anything that I dislike. Been using it 3 months now and it has been great.

Recommendations to others considering the product

Freshservice can do wonders for your business. Trial it, then go for it :)

What business problems are you solving with the product? What benefits have you realized?

Our onboarding process has been much smoother, and also our Change Management has been effortless

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 11 February 2019)
"Freshservice review"

What do you like best?

Responsive, good and easy to use interface.

Seamless integration with office 365.

Straightforward to manage.

What do you dislike?

There is no pagination option, to increase the number of tickets you can see on one page.

What business problems are you solving with the product? What benefits have you realized?

We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams.

We track our assets (employees pc via the freshservice agent)

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 09 February 2019)
"Fresh and clean by Freshservice"

What do you like best?

Features are great and it's easy to navigate

What do you dislike?

Pricing should be flexible with the and assets

What business problems are you solving with the product? What benefits have you realized?

Asset, service catalog, project management.

...more
Joe V.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 09 February 2019)
FreshService provides an amazng helpdesk and inventory solution

Pros: The ability to easily gather tickets, generate reports, and manage assets is wonderful. Being able to link certain assets to trouble tickets and track expenses helps us track down reoccuring problems with ease. Email ticket submission has greatly increased communication with the tech staff and teachers.

Cons: The higher tiers get very expensive, especially as you pay by agent. Some features are only available at the highest tier.

Overall: This helpdesk allows us to easily manage issues and our inventory in a single web based application that we can access anywhere.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 07 February 2019)
"Good tool"

What do you like best?

time for the new features that you are developing.

What do you dislike?

Some cases the support take a lot of time.

What business problems are you solving with the product? What benefits have you realized?

Tracking for our process. Independency of systems department.

...more
Nick D.Source : capterra.com
★★★★★
★★★★★
(Reviewed on 06 February 2019)
Decent since switch over

Pros: Major improvements since when I had checked it out and tried before when it was FreshWorks.

Cons: Support and lack of customizing options now with being all cloud based

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 06 February 2019)
"Very useful tool for IT operations management"

What do you like best?

It's very useful for many sorts of things. The thing that we primarily use it for would be for ticketing management. In this regard it's very good because you can filter by user, requester, agents, departments, date, etc which allows you to be able to efficiently know which tickets need to be done at what time and who is submitting them. I really enjoy the ease of use for the product as new people who join the company is able to catch on to using this service very quickly as well.

What do you dislike?

I would say that sometimes there are issues when it comes to connectors. Currently, we have a connector set up with Salesforce which is not working properly. We reached out to the support and they stated that the connector for Salesforce is currently not working so they are working on getting that resolved. Since salesforce is a large part of our team it does make things more difficult without the connector.

Recommendations to others considering the product

Use it if you need all of the components, such as ticket services, asset tracking, etc and not just for one component, as they all tie in very well together.

What business problems are you solving with the product? What benefits have you realized?

We use Freshservice for many things. To name a few: ticket management, asset tracking, reporting, change management. We use it primarily for our IT operations team as our foundational platform, and then have other applications such as Jira and Salesforce that are synced with Freshservice.

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 February 2019)
"user friendly and simple to use"

What do you like best?

what i like best is that i can schedule my groups the way i like

What do you dislike?

i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation

Recommendations to others considering the product

Is good and easy to use

What business problems are you solving with the product? What benefits have you realized?

to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems

...more
Source : g2crowd.com
★★★★★
★★★★★
(Reviewed on 04 February 2019)
"By using FreshService it has enabled us to provide a better level of support to our end users."

What do you like best?

Easily keep track of multiple sites IT issues and allows us to focus support where it is needed more effectively

What do you dislike?

I just wish we used more of the features available.

What business problems are you solving with the product? What benefits have you realized?

Allows teaching and learning to go unhindered due to the quicker response times and focused support.

...more
Read All Reviews

Videos on Freshservice Youtube Official Channel

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Freshservice Screenshots

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Freshservice Demo - Release Management
Freshservice Demo - Asset Management
Freshservice Demo - Change Management
Freshservice Demo - Incident Management
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Freshservice Demo - Release Management
Freshservice Demo - Asset Management
Freshservice Demo - Change Management
Freshservice Demo - Incident Management

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com