Home/Project Management Software/Freshservice
Updated on: December 9, 2019
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Freshservice - Project Management Software : SaaSworthy.com
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Freshservice

An IT project management software
(592 Ratings) Write Review

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

Freshservice Features Show All Features

Freshservice Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Bruno, California / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Category Project Management Software

Freshservice Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshservice cost ?
The pricing for Freshservice starts at $29.0 per user per month. Freshservice has 4 different plans such as - BLOSSOM at $29.0 per user per month, GARDEN at $59.0 per user per month, ESTATE at $99.0 per user per month and FOREST at $99.0 per month.
MONTHLY YEARLY
BLOSSOM
$19 /User/Month
Billed Yearly

Features

  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • Automation
  • Standard Report
  • Marketplace
  • Unlimited End Users
GARDEN
$49 /User/Month
Billed Yearly

Features

  • Everything in Blossom Plan, Plus
  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets
ESTATE
$79 /User/Month
Billed Yearly

Features

  • Everything in Garden Plan, Plus
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Advanced Security - Custom SSL & Custom Email Servers
  • Enterprise Analytics
  • Contract Management
  • Project Management
FOREST
$99 /Month

Features

  • Everything in Estate Plan, Plus
  • IP Whitelisting
  • 1 Hour Support SLA
  • Customer Success Manager
  • Data Center Location
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Freshservice Reviews

OVERALL RATING
4.5
Based on 592 Rating(s)
Rating Distribution
  • 527
  • 37
  • 15
  • 13
  • 0
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Todd SingletonSource : trustpilot.com
(Reviewed on 10 September 2019)
Okay product, terrible support and renewal service.

Okay product, terrible support. They're very good at screwing up accounts during initial setup. Like another comment below, we ended up with two. Built a long ticket history over a couple of years despite fighting with their renewals department last year. They provide no notice when an account is going to expire and no way to renew easily once locked out without notice. Support? What support? Perhaps their ticket system is down. This company is a joke. Won't be around much longer. If you are serious Enterprise in need of a genuine ticket system with account representation that is not off shored to unresponsive fools, look elsewhere. In my 20+ years in IT I have never seen a company that wants repeat business less. Go to Zendesk, anywhere but Freshservice/Freshworks or whatever the hell they're calling themselves this year. As much of a hassle as it will be, and our lost ticket and resolution history I am glad we won't be giving this company any more money. Die already.

...more
Jordan BarrettSource : play.google.com
(Reviewed on 10 August 2019)

last night I deleted 90% of my assets using a browser so I could do a fresh import. Now, my app is still showing all of the assets. I have cleared my cache, the storage, and logged out and logged back in and they are all still there. why are they not syncing? I'm paying a lot of money for this to work and it's not working

...more
BrooksSource : play.google.com
(Reviewed on 07 August 2019)

Does what we need it to, works well.

...more
Mike EptingSource : play.google.com
(Reviewed on 05 August 2019)

Since the last update. I can no longer silent close tickets. Need this feature added back ASAP!

...more
Source : g2crowd.com
(Reviewed on 02 August 2019)
"Very Helpful tool"

What do you like best?

Asset management, Helpdesk support and change management

What do you dislike?

not that I know of. I have not had any issues using Freshservice

Recommendations to others considering the product:

Move forward with Freshservice.

What problems are you solving with the product? What benefits have you realized?

Change request, service request and incident request

...more
Source : g2crowd.com
(Reviewed on 02 August 2019)
"Best in markert"

What do you like best?

the features and automation's i can use.

What do you dislike?

default fields - the administrator does not have an option to remove the default fields directly.

There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.

Recommendations to others considering the product:

Simple and easy

What problems are you solving with the product? What benefits have you realized?

Problems - I can not modify the default field on my own, need to contact Freshservice for the same.

Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers

...more
Source : g2crowd.com
(Reviewed on 02 August 2019)
"Very good support"

What do you like best?

I had a support issue with Freshservice and their response was very fast and comprehensive.

What do you dislike?

Freshservice is a little pricey so we have to keep the number of users down.

What problems are you solving with the product? What benefits have you realized?

Improving and streamlining our helpdesk processes.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Great ITSM tool easy to use"

What do you like best?

Good good software. IT is very easy to configure and to use.

The Fresh support in very responsive and cooperative.

the implementation is very quick and easy.

What do you dislike?

I dislike the software management module. It is not possible to delete/remove the software from the list.

What problems are you solving with the product? What benefits have you realized?

IT agents and end user can find solutions provided by IT department as a self service and in next few months Freshservice will be the new internal portal of our company.

...more
Source : g2crowd.com
(Reviewed on 31 July 2019)
"Best for IT or IT service companies"

What do you like best?

Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more.

What do you dislike?

Didnt have a Full integration with Freshdesk and does have an integration with Freshsales.

Recommendations to others considering the product:

Please make a full integration for freshsales and Freshdesk

What problems are you solving with the product? What benefits have you realized?

All the operation of our IT service companie

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"A modern ITSM tool with full feature set and a breeze to setup"

What do you like best?

Very intuitive and easy to setup. Full feature set ITSM tool, and frankly makes the de facto choice like Service Now look over priced and unnecessarily overcomplicated.

What do you dislike?

Some features still evolving, but are only really for some very advanced and niche use cases. All of the basics and intermediate stuff is there, and not only works - but works well.

Recommendations to others considering the product:

Go for it!

What problems are you solving with the product? What benefits have you realized?

Very quickly enabled change management system with benefits of reducing incidents immediately apparant.

...more
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Videos on Freshservice Youtube Official Channel

Freshservice - A Quick Overview
Freshservice - A Quick Overview
Freshservice Agent Demo
Freshservice - Slack Integration

Freshservice Screenshots

Ticket counts
Freshworks accounts
Click
How search works in freshservice
Quick search
License management
Add new Contract
Ticket counts
Ticket counts
Freshworks accounts
Click
How search works in freshservice
Quick search
License management
Add new Contract

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