Home/Project Management Software/Freshservice
Updated on: May 26, 2020
What is Freshservice ?
Freshservice - Project Management Software : SaaSworthy.com
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshservice

An IT project management software
(780 Ratings) Write Review

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

Freshservice Features Show All Features

Freshservice Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Bruno, California / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Category Project Management Software

Freshservice Pricing

Pricing ModelFree Trial , Freemium , Subscription
MONTHLY YEARLY
BLOSSOM
$19 /User/Month
Billed Yearly

Features

  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • Automation
  • Standard Report
  • Marketplace
  • Unlimited End Users
GARDEN
$49 /User/Month
Billed Yearly

Features

  • Everything in Blossom Plan, Plus
  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets
ESTATE
$79 /User/Month
Billed Yearly

Features

  • Everything in Garden Plan, Plus
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Advanced Security - Custom SSL & Custom Email Servers
  • Enterprise Analytics
  • Contract Management
  • Project Management
FOREST
$99 /Month

Features

  • Everything in Estate Plan, Plus
  • IP Whitelisting
  • 1 Hour Support SLA
  • Customer Success Manager
  • Data Center Location
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Freshservice Pricing
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Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshservice FAQs

Freshservice is Project Management Software. Freshservice offers the following functionalities:

  • Budget Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirement Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

Learn more about Freshservice features.

The pricing for Freshservice starts at $29.00 per user per month. Freshservice has 4 different plans:

  • BLOSSOM at $29.00 per user per month.
  • GARDEN at $59.00 per user per month.
  • ESTATE at $99.00 per user per month.
  • FOREST at $99.00 per month.

No, Freshservice does not offer a free plan.

Learn more about Freshservice pricing.

Yes, Freshservice provides API.

Ask the Community View Community

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Freshservice Reviews

OVERALL RATING
4.4
Based on 780 Rating(s)
Rating Distribution
  • 670
  • 56
  • 25
  • 28
  • 1
SHARE YOUR EXPERIENCE Write a Review
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JT OsengSource : apps.apple.com
(Reviewed on 11 April 2020)
Seriously

It’s been a year and a half since I’ve used this app. I just tried it again to see if I can receive notifications for incoming new tickets. NOPE. I still have to use Slack to let me know when a new ticket comes in. How has this not been fixed yet???????????????????????????????????? IT IS ONE OF THE MOST IMPORTANT FEATURES AND IT DOES NOT WORK.

...more
Grizzly EvanSource : apps.apple.com
(Reviewed on 19 March 2020)
Fine until last update

Latest update causes app to force quit all the time.

...more
Josh VlatkoSource : play.google.com
(Reviewed on 04 March 2020)

Absolute rubbish, notifications are pretty much non-existent, I need to be notified when a new ticket comes in and it just doesn't do it, please update, iPhone app seems to be able to do it, why hasn't the Android app been developed?

...more
Mike WrightSource : play.google.com
(Reviewed on 28 February 2020)

This app will do the job but the notifications need work and have for some time. The notifications are basically worthless to me. I get a notification but can't see what that individual notification is until I open the app. Apple users have a much better experience. I've submitted several requests to have it fixed and it seems they have no interest in helping Androids users. The

...more
Peter MasambaSource : play.google.com
(Reviewed on 18 February 2020)

Helpful

...more
Cindy WhylingsSource : trustradius.com
(Reviewed on 17 February 2020)
Freshservice: a Fresh approach to Servicedesk

Use Cases and Deployment Scope

We use Freshservice as our primary IT servicedesk location organization-wide. We support personal PC's, corporate applications and services and business offices. We support our members who are distributed across the globe and our offices, located in all US time zones with a very small staff of agents. Freshservice provides us a platform to respond to support and troubleshooting responses when the users need support, despite the time zone differences, with some of the platform features. We leverage the workflow automations, solutions catalog, canned responses and the mobile app to provide help any time day and night.

Pros and Cons

  • Canned solutions allow our agents to prepare detailed answers that we use often which contain protected information we don't want published on our more public solutions.
  • The ability to insert a solution or canned response with a click speeds our responses to our users. We often create one response to a new issue and then save that as a canned response, which we use to create a more public solution. This allows the troubleshooting performed by one agent to instantly become available for all agents.
Edit
  • Workflow automations are great but sometimes we have trouble with the ordering and workflows are applied incorrectly when multiple issues are reported in a single ticket.
  • We don't find the built-in reports helpful and would like to be able to build reports based on additional fields or even keywords.

Likelihood to Recommend

Freshservice is well suited to our user base needs with the ability to create tickets from our support site, through email and by call in. We even have users who walk in with issues and our agents can raise a ticket on their behalf and cases where one user raises a ticket on behalf of another, and we can re-assign the ticket to the affected person at any point during the response. This makes it well suited for our organization's support needs.

Because it is so easy to email in a request to our servicedesk site, we often get questions directed to other departments or services within our company. The Forward feature allows us to forward the request to the correct department, respond to the user and close the ticket making our servicedesk a central location for all the support needs of our user base, even beyond its IT focus.
Read Cindy Whylings's full review

...more
Aces3756Source : apps.apple.com
(Reviewed on 15 February 2020)
Love the app and frequent updates

Please allow me to see the change calendar

...more
Soumya ChowdhurySource : play.google.com
(Reviewed on 13 February 2020)

Poor colour .

...more
Administrator in Transportation/Trucking/RailroadSource : g2crowd.com
(Reviewed on 12 February 2020)
"Easy to setup, easy for users to adopt."

What do you like best?

The simplicity of getting the service desk setup and ease of creating a ticket from a user perspective.

What do you dislike?

Nothing I can think of, the only thing we need to manage is asset management.

What problems are you solving with the product? What benefits have you realized?

IT support response, all requests are coming through freshservice.

...more
Administrator in ResearchSource : g2crowd.com
(Reviewed on 12 February 2020)
"Great software to help manage our knowledge base and tickets"

What do you like best?

The interface is clean and easy to use. They are continually improving it as well.

What do you dislike?

I have a hard time understanding how to use some of the features. Their own knowledge base and tutorials could be improved to better help users know how to use some of the features.

What problems are you solving with the product? What benefits have you realized?

We primarily use Freshservice for the knowledge base and ticketing system.

...more
Read All Reviews

Videos on Freshservice

Freshservice - A Quick Overview
Freshservice - A Quick Overview
Freshservice Agent Demo
Freshservice - Slack Integration

Freshservice Screenshots

Ticket counts
Freshworks accounts
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How search works in freshservice
Quick search
License management
Add new Contract
Ticket counts
Ticket counts
Freshworks accounts
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How search works in freshservice
Quick search
License management
Add new Contract

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