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About Freshservice

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

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Pricing

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online
Freshservice Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

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Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshservice Pricing.

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Freshservice Reviews

User Rating

4.7/5 (Based on 1,230 Ratings)

Rating Distribution

  • Excellent

    78%
  • Very Good

    18.7%
  • Average

    1.8%
  • Poor

    0.7%
  • Terrible

    0.8%

User Sentiments

Intuitive User Interface, Extensive Features, Powerful Automation, Excellent Customer Support

Inconsistent User Interface, Limited Asset Management, Poor Reporting, Mobile App Limitations

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Review Summary

From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users.

Pros

  • Easy to use and intuitive interface.
  • Comprehensive set of features and integrations.
  • Good customer support.
  • Affordable pricing plans.

Cons

  • Limited customization options.
  • Can be slow at times.
  • Occasional bugs and glitches.
  • May not be suitable for very large enterprises.

Freshservice Reviews

AI-Generated from the text of User Reviews

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Does Freshservice provide API?

Yes, Freshservice provides API.

Freshservice Contact

Vendor Details

San Mateo, California Founded : 2011

Contact Details

+1 (866) 832-3090

https://www.freshworks.com/freshservice/

Social Media Handles

Customers

M and C Saatchi
Unidays
Cordant
AUTO1 Group
Grant Broadcasters
Judson University
Aramex
Swinerton Builders
Addison Lee
vroom

Freshservice Integrations

Disclaimer

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