Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Contact | San Bruno, CA / +1 (866) 832-3090 | |
| Deployment | SaaS/Web/Cloud | Category | Project Management Software |
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The simplicity of setup and go is nice.
It takes no effort to provide the basic services needed and gives room to grow without question.
Definitely less expensive than other options without losing functionality.
Support is Extremely knowledgable
Support can take a little longer than wanted
some functionality is price locked but the ones that are really wanted can be significantly more.
Fantastic product especially for the price. Consider the Growth potential as well as the Roadmap in store. not to mention the Features that are requested.
Helpdesk Support with incident and Service Requests is the primary reason we purchased this SaaS.
Its Simpler and does more work than our previous Service by leaps and bounds. Being able to Round Robin tickets as well as Decrease ticket flow due to extra emails from cced people has been Extremely beneficial.
I love how user friendly Freshservice is. Also how easily customizable it is
I cannot think of anything that I dislike. Been using it 3 months now and it has been great.
Freshservice can do wonders for your business. Trial it, then go for it :)
Our onboarding process has been much smoother, and also our Change Management has been effortless
Responsive, good and easy to use interface.
Seamless integration with office 365.
Straightforward to manage.
There is no pagination option, to increase the number of tickets you can see on one page.
We use it as our service desk ticketing system and with the workflow automator out tickets are sent to the right teams.
We track our assets (employees pc via the freshservice agent)
Features are great and it's easy to navigate
Pricing should be flexible with the and assets
Asset, service catalog, project management.
Pros: The ability to easily gather tickets, generate reports, and manage assets is wonderful. Being able to link certain assets to trouble tickets and track expenses helps us track down reoccuring problems with ease. Email ticket submission has greatly increased communication with the tech staff and teachers.
Cons: The higher tiers get very expensive, especially as you pay by agent. Some features are only available at the highest tier.
Overall: This helpdesk allows us to easily manage issues and our inventory in a single web based application that we can access anywhere.
time for the new features that you are developing.
Some cases the support take a lot of time.
Tracking for our process. Independency of systems department.
Pros: Major improvements since when I had checked it out and tried before when it was FreshWorks.
Cons: Support and lack of customizing options now with being all cloud based
It's very useful for many sorts of things. The thing that we primarily use it for would be for ticketing management. In this regard it's very good because you can filter by user, requester, agents, departments, date, etc which allows you to be able to efficiently know which tickets need to be done at what time and who is submitting them. I really enjoy the ease of use for the product as new people who join the company is able to catch on to using this service very quickly as well.
I would say that sometimes there are issues when it comes to connectors. Currently, we have a connector set up with Salesforce which is not working properly. We reached out to the support and they stated that the connector for Salesforce is currently not working so they are working on getting that resolved. Since salesforce is a large part of our team it does make things more difficult without the connector.
Use it if you need all of the components, such as ticket services, asset tracking, etc and not just for one component, as they all tie in very well together.
We use Freshservice for many things. To name a few: ticket management, asset tracking, reporting, change management. We use it primarily for our IT operations team as our foundational platform, and then have other applications such as Jira and Salesforce that are synced with Freshservice.
what i like best is that i can schedule my groups the way i like
i dont like that you dont follow up to see whether your added features has made use, are understood and being used for the bennefit of the organisation
Is good and easy to use
to see how much work we have a day, a week or a month, and make it more easy for us to solve same occurring problems
Easily keep track of multiple sites IT issues and allows us to focus support where it is needed more effectively
I just wish we used more of the features available.
Allows teaching and learning to go unhindered due to the quicker response times and focused support.
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com
