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Updated on: August 17, 2022
Freshservice - Service Desk Software
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Freshservice

 Official Website An IT project management software
(1,446 Ratings) Write Review

What is Freshservice and how does it work?

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

FOLLOWERS
5,260
2,658
10,079
4,640

Freshservice Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number San Mateo, California / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Service Desk Software

Freshservice Pricing

Pricing ModelFree Trial , Subscription
MONTHLY YEARLY
Starter
$19 /User/Month
Billed Yearly

For getting started

Features

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
Growth
$49 /User/Month
Billed Yearly

For growing businesses

Features

  • Includes features of Starter plan, plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
Pro
$89 /User/Month
Billed Yearly

ITSM + ITOM + Project Management for large organizations

Features

  • Includes features of Growth plan, plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
Enterprise
$109 /User/Month
Billed Yearly

Service management solution for enterprises

Features

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
Screenshot of the Vendor Pricing Page
Freshservice Pricing
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Disclaimer: The pricing details were last updated on 21/04/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshservice pricing.

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Freshservice Reviews

OVERALL RATING
4.6
Based on 1,446 Rating(s)
Rating Distribution
  • 79.2 %
  • 18.6 %
  • 1.6 %
  • 0.3 %
  • 0.4 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Freshservice

Freshservice - A Quick Overview
Freshservice - A Quick Overview
Freshservice Agent Demo
Freshservice - Slack Integration
Freshservice Dashboard

Freshservice Screenshots

Ticket counts
Freshworks accounts
Click Add
How search works in freshservice
License management
Add new Contract
IT Support
Ticket counts
Ticket counts
Freshworks accounts
Click Add
How search works in freshservice
License management
Add new Contract
IT Support

Freshservice FAQs

Here`s a list of the best alternatives for Freshservice:

  1. Freshdesk
  2. ManageEngine Analytics Plus
  3. Jira
  4. Ivanti ITAM Suite
  5. Zendesk Talk

Yes, Freshservice provides API.

Articles on Freshservice

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Addison Lee
Addison Lee
vroom
vroom

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Disclaimer

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