Browse Software
List Your Product

About Freshservice

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

Read more

Screenshots & Videos

Ticket counts
Freshworks accounts
Click Add
Video Thumbnail
Video Thumbnail
Video Thumbnail


Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)
  • Freelancers

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online
Freshservice Pricing

Free Trial


Pricing Options

Premium Plans ( Subscription )

Pricing Plans


Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot
Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshservice Pricing.

Freshservice Alternatives

View All Freshservice Alternatives

Freshservice Reviews

User Rating

4.7/5 (Based on 1,230 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

Intuitive User Interface, Extensive Features, Powerful Automation, Excellent Customer Support

Inconsistent User Interface, Limited Asset Management, Poor Reporting, Mobile App Limitations

Do You Use Freshservice?

Write a Review

Review Summary

From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users.


  • Easy to use and intuitive interface.
  • Comprehensive set of features and integrations.
  • Good customer support.
  • Affordable pricing plans.


  • Limited customization options.
  • Can be slow at times.
  • Occasional bugs and glitches.
  • May not be suitable for very large enterprises.

Freshservice Reviews

AI-Generated from the text of User Reviews

Videos on Freshservice

Freshservice Screenshots

Freshservice FAQs

What are the top alternatives for Freshservice?

Does Freshservice provide API?

Yes, Freshservice provides API.

Freshservice Contact

Vendor Details

San Mateo, California Founded : 2011

Contact Details

+1 (866) 832-3090

Social Media Handles


M and C Saatchi
AUTO1 Group
Grant Broadcasters
Judson University
Swinerton Builders
Addison Lee

Freshservice Integrations


This research is curated from diverse authoritative sources; feel free to share your feedback at

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.



Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.



Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed