Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Bruno, California / +1 (866) 832-3090 | |
| Deployment | SaaS/Web/Cloud | Category | Project Management Software |
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Freshservice is Project Management Software. Freshservice offers the following functionalities:
Learn more about Freshservice features.
The pricing for Freshservice starts at $29.00 per user per month. Freshservice has 4 different plans:
Learn more about Freshservice pricing.
Yes, Freshservice provides API.
It’s been a year and a half since I’ve used this app. I just tried it again to see if I can receive notifications for incoming new tickets. NOPE. I still have to use Slack to let me know when a new ticket comes in. How has this not been fixed yet???????????????????????????????????? IT IS ONE OF THE MOST IMPORTANT FEATURES AND IT DOES NOT WORK.
Latest update causes app to force quit all the time.
Absolute rubbish, notifications are pretty much non-existent, I need to be notified when a new ticket comes in and it just doesn't do it, please update, iPhone app seems to be able to do it, why hasn't the Android app been developed?
This app will do the job but the notifications need work and have for some time. The notifications are basically worthless to me. I get a notification but can't see what that individual notification is until I open the app. Apple users have a much better experience. I've submitted several requests to have it fixed and it seems they have no interest in helping Androids users. The
Helpful
Please allow me to see the change calendar
Poor colour .
The simplicity of getting the service desk setup and ease of creating a ticket from a user perspective.
Nothing I can think of, the only thing we need to manage is asset management.
IT support response, all requests are coming through freshservice.
The interface is clean and easy to use. They are continually improving it as well.
I have a hard time understanding how to use some of the features. Their own knowledge base and tutorials could be improved to better help users know how to use some of the features.
We primarily use Freshservice for the knowledge base and ticketing system.
