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Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Bruno, California / +1 (866) 832-3090 | |
| Deployment | SaaS/Web/Cloud | Category | Project Management Software |
Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Okay product, terrible support. They're very good at screwing up accounts during initial setup. Like another comment below, we ended up with two. Built a long ticket history over a couple of years despite fighting with their renewals department last year. They provide no notice when an account is going to expire and no way to renew easily once locked out without notice. Support? What support? Perhaps their ticket system is down. This company is a joke. Won't be around much longer. If you are serious Enterprise in need of a genuine ticket system with account representation that is not off shored to unresponsive fools, look elsewhere. In my 20+ years in IT I have never seen a company that wants repeat business less. Go to Zendesk, anywhere but Freshservice/Freshworks or whatever the hell they're calling themselves this year. As much of a hassle as it will be, and our lost ticket and resolution history I am glad we won't be giving this company any more money. Die already.
last night I deleted 90% of my assets using a browser so I could do a fresh import. Now, my app is still showing all of the assets. I have cleared my cache, the storage, and logged out and logged back in and they are all still there. why are they not syncing? I'm paying a lot of money for this to work and it's not working
Does what we need it to, works well.
Since the last update. I can no longer silent close tickets. Need this feature added back ASAP!
Asset management, Helpdesk support and change management
not that I know of. I have not had any issues using Freshservice
Move forward with Freshservice.
Change request, service request and incident request
the features and automation's i can use.
default fields - the administrator does not have an option to remove the default fields directly.
There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.
Simple and easy
Problems - I can not modify the default field on my own, need to contact Freshservice for the same.
Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers
I had a support issue with Freshservice and their response was very fast and comprehensive.
Freshservice is a little pricey so we have to keep the number of users down.
Improving and streamlining our helpdesk processes.
Good good software. IT is very easy to configure and to use.
The Fresh support in very responsive and cooperative.
the implementation is very quick and easy.
I dislike the software management module. It is not possible to delete/remove the software from the list.
IT agents and end user can find solutions provided by IT department as a self service and in next few months Freshservice will be the new internal portal of our company.
Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more.
Didnt have a Full integration with Freshdesk and does have an integration with Freshsales.
Please make a full integration for freshsales and Freshdesk
All the operation of our IT service companie
Very intuitive and easy to setup. Full feature set ITSM tool, and frankly makes the de facto choice like Service Now look over priced and unnecessarily overcomplicated.
Some features still evolving, but are only really for some very advanced and niche use cases. All of the basics and intermediate stuff is there, and not only works - but works well.
Go for it!
Very quickly enabled change management system with benefits of reducing incidents immediately apparant.
