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Freshservice

An IT project management software

(926 Ratings) Write Review

What is Freshservice and how does it work? Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

FOLLOWERS 5,260 2,673 10,050 5,560

Freshservice Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Freelancers Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Mateo, California / +1 (866) 832-3090
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.freshworks.com/freshservice/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Service Desk Software

Freshservice Pricing

Pricing ModelFree Trial , Subscription

MONTHLY YEARLY

Starter

$19 /User/Month Billed Yearly

For getting started

Features

Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workflow Automator
Orchestration
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account

Growth

$49 /User/Month Billed Yearly

For growing businesses

Features

Includes features of Starter plan, plus
Service Catalog
Asset Management
Purchase Order Management
Employee Onboarding
Portal Customization
MSP Mode
Multiple SLAs
Approval Workflows
Business Rules
Cloud Management
2000 Orchestration transactions/mo/account

Pro

$95 /User/Month Billed Yearly

ITSM + ITOM + Project Management for large organizations

Features

Includes features of Growth plan, plus
Problem Management
Change Management
Release Management
Project Management
SaaS Management (Add-on)
Software License Management
Contract Management
Alert Management
Analytics Pro
Access Controls Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account

Enterprise

$119 /User/Month Billed Yearly

Service management solution for enterprises

Features

Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
Freddy Agent Assist (BETA)
Sandbox
Audit Logs
20,000 Orchestration transactions/mo/account

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Disclaimer: The pricing details were last updated on 01/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Freshservice pricing.

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Freshservice Reviews

OVERALL RATING 4.6 Based on 926 Rating(s)

Rating Distribution

Excellent 79 %
Very Good 18.6 %
Average 1.6 %
Poor 0.3 %
Terrible 0.4 %

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Videos on Freshservice

Freshservice - A Quick Overview

Freshservice Agent Demo

Freshservice - Slack Integration

Freshservice Dashboard

Freshservice Screenshots

Ticket counts

Freshservice FAQs

Q. What are the top alternatives for Freshservice?

Here`s a list of the best alternatives for Freshservice:

Q. Does Freshservice provide API?

Yes, Freshservice provides API.

Articles on Freshservice

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