Home/Project Management Software/Freshservice
Updated on: September 19, 2019
What is Freshservice ?
I Use this
Freshservice - Project Management Software : SaaSworthy.com
View Gallery
79%

Freshservice

An IT project management software
(866 Ratings) Write Review

Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well.

Freshservice Features Show All Features

Freshservice Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Bruno, CA / +1 (866) 832-3090
Deployment SaaS/Web/Cloud Category Project Management Software

Freshservice Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Freshservice cost ?
The pricing for Freshservice starts at $19.0 per month. Freshservice has 4 different plans such as - BLOSSOM at $19.0 per month, GARDEN at $49.0 per month, ESTATE at $79.0 per month and FOREST at $99.0 per month.
BLOSSOM
$19 /Month

$19 Per Agent Per Month Billed Yearly

Blossom Plan Includes the Features

  • Incident Management
  • Knowledge Management
  • Self Service Portal
  • Automations
  • Standard Report
  • Marketplace
  • Unlimited End Users

Please Contact the Vendor for the Detailed Pricing Information.

GARDEN
$49 /Month

$49 Per Agent Per Month Billed Yearly

Ideal for growing teams

Features of Garden Plan are

  • Everything in Blossom Plan, Plus
  • Service Catalog
  • Asset Management
  • Custom & Scheduled Reports
  • Multiple Portal Languages
  • Domain Whitelisting
  • Multiple SLAs & Business Hours
  • Unlimited Mailboxes
  • 100 free assets

Please Contact the Vendor for the Detailed Pricing Information.

ESTATE
$79 /Month

$79 Per Agent Per Month Billed Yearly

Best Value for Large Teams

Features of Estate Plan are

  • Everything in Garden Plan, Plus
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Advanced Security - Custom SSL & Custom Email Servers
  • Enterprise Analytics
  • Contract Management
  • Project Management

Please Contact the Vendor for the Detailed Pricing Information.

FOREST
$99 /Month

$99 Per Agent Per Month Billed Yearly

Made For Enterprises.

Features of Forest Plan are

  • Everything in Estate Plan, Plus
  • IP Whitelisting
  • 1 Hour Support SLA
  • Customer Success Manager
  • Data Center Location

Please Contact the Vendor for the Detailed Pricing Information.

Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 18/05/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask the Community View Community

Ask community

Freshservice Alternatives Freshservice Alternatives

84%
(777 RATINGS)
Workfront
Workfront is a digital solution that helps you streamline your processes, boost productivity, and manage your work in a better way. Workfront works by...
Visit Website
81%
(5264 RATINGS)
Jira
Jira Software is a Software Development Tool used by agile teams. Collaborate with your team members to plan, track, and release great software. Prioritize and...
Visit Website
79%
(243 RATINGS)
Zenkit
Zenkit is a user-friendly project and collaboration tool that grows as you do. It is a task management tool with features similar to ones you would find in...
Visit Website
76%
(460 RATINGS)
Favro
Favro is a project management tool used for planning and enhances the team's collaboration for organizational flow. The software offers Scrum, Kanban to plan...
Visit Website
76%
(33 RATINGS)
Sinnaps
Sinnaps is a cloud-based Collaboration and Project Management solution used to plan and manage your projects and prioritizes tasks. The software offers public...
Visit Website
72%
(7 RATINGS)
HarmonyPSA
HarmonyPSA is a cloud-based project management software that comes stuffed with a myriad of other useful features as well. The feature list contains CRM...
Visit Website
66%
(63 RATINGS)
Orangescrum
Orangescrum is an Agile Project Management Software used to collaborate, organize projects, manage tasks and resources. Monitor time with Sprint Planning, and...
Visit Website
51%
ChanJit
ChanJit is a project management tool that aims to increase the productivity of project managers and reps with automated tracking. Managers can also receive...
Visit Website
44%
Munkly
Munkly software is a platform used to engage your clients and team on the same workplace. Assign tasks, and complete within due dates to automate workflow....
Visit Website
40%
Tasker TimenTask
Tasker Software is a sales management tool that empowers sales managers and business owners to automate their sales efforts. Users can digitize their field...
Visit Website

Freshservice Reviews

OVERALL RATING
4.6
Based on 866 Rating(s)
Rating Distribution
  • 811
  • 41
  • 11
  • 3
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Jordan BarrettSource : play.google.com
(Reviewed on 09 August 2019)

last night I deleted 90% of my assets using a browser so I could do a fresh import. Now, my app is still showing all of the assets. I have cleared my cache, the storage, and logged out and logged back in and they are all still there. why are they not syncing? I'm paying a lot of money for this to work and it's not working

...more
BrooksSource : play.google.com
(Reviewed on 06 August 2019)

Does what we need it to, works well.

...more
Mike EptingSource : play.google.com
(Reviewed on 04 August 2019)

Since the last update. I can no longer silent close tickets. Need this feature added back ASAP!

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Very Helpful tool"

What do you like best?

Asset management, Helpdesk support and change management

What do you dislike?

not that I know of. I have not had any issues using Freshservice

Recommendations to others considering the product:

Move forward with Freshservice.

What problems are you solving with the product? What benefits have you realized?

Change request, service request and incident request

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Best in markert"

What do you like best?

the features and automation's i can use.

What do you dislike?

default fields - the administrator does not have an option to remove the default fields directly.

There is lot of confusion among the support team, timely support is not provided when there is a requirement to set up the tool.

Recommendations to others considering the product:

Simple and easy

What problems are you solving with the product? What benefits have you realized?

Problems - I can not modify the default field on my own, need to contact Freshservice for the same.

Benefits - The tool has changed the way support has been all these days, I have used many other tools like remedy and service now compared to these kind of tools and others in market. Freshservice has automated a lot of thinks and makes easy for me to setup customer support to my customers

...more
Source : g2crowd.com
(Reviewed on 01 August 2019)
"Very good support"

What do you like best?

I had a support issue with Freshservice and their response was very fast and comprehensive.

What do you dislike?

Freshservice is a little pricey so we have to keep the number of users down.

What problems are you solving with the product? What benefits have you realized?

Improving and streamlining our helpdesk processes.

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"Great ITSM tool easy to use"

What do you like best?

Good good software. IT is very easy to configure and to use.

The Fresh support in very responsive and cooperative.

the implementation is very quick and easy.

What do you dislike?

I dislike the software management module. It is not possible to delete/remove the software from the list.

What problems are you solving with the product? What benefits have you realized?

IT agents and end user can find solutions provided by IT department as a self service and in next few months Freshservice will be the new internal portal of our company.

...more
Source : g2crowd.com
(Reviewed on 30 July 2019)
"Best for IT or IT service companies"

What do you like best?

Freshservice is an all in one solutions, support, knowledge data base, problems, contacts, projects and much more.

What do you dislike?

Didnt have a Full integration with Freshdesk and does have an integration with Freshsales.

Recommendations to others considering the product:

Please make a full integration for freshsales and Freshdesk

What problems are you solving with the product? What benefits have you realized?

All the operation of our IT service companie

...more
Source : g2crowd.com
(Reviewed on 29 July 2019)
"A modern ITSM tool with full feature set and a breeze to setup"

What do you like best?

Very intuitive and easy to setup. Full feature set ITSM tool, and frankly makes the de facto choice like Service Now look over priced and unnecessarily overcomplicated.

What do you dislike?

Some features still evolving, but are only really for some very advanced and niche use cases. All of the basics and intermediate stuff is there, and not only works - but works well.

Recommendations to others considering the product:

Go for it!

What problems are you solving with the product? What benefits have you realized?

Very quickly enabled change management system with benefits of reducing incidents immediately apparant.

...more
Source : g2crowd.com
(Reviewed on 28 July 2019)
"Perfect ITSM Solution"

What do you like best?

The ticket solution is easy to learn and intuitive. Helps me keep track of various user issues.

What do you dislike?

Works great, nothing really to pick at...

What problems are you solving with the product? What benefits have you realized?

Keeping tickets in an orderly fashion and making it easier for users to self help.

...more
Read All Reviews

Videos on Freshservice Youtube Official Channel

Financesonline
Financesonline

Freshservice Screenshots

screenshots
screenshots
screenshots
screenshots
Freshservice Demo - Release Management
Freshservice Demo - Asset Management
Freshservice Demo - Change Management
Freshservice Demo - Incident Management
screenshots
screenshots
screenshots
screenshots
screenshots
Freshservice Demo - Release Management
Freshservice Demo - Asset Management
Freshservice Demo - Change Management
Freshservice Demo - Incident Management

Freshservice Integration

98%
(5192 RATINGS)
CRM Software
96%
(14052 RATINGS)
CRM Software
79%
(937 RATINGS)
Email Marketing Software
98%
(17828 RATINGS)
Email Marketing Software
87%
(2883 RATINGS)
Accounting Software
84%
(4776 RATINGS)
Email Marketing Software
85%
(8739 RATINGS)
Survey/ User Feedback Software