LiveChat vs LiveAgent Comparison

Remove All ADD PRODUCT LiveChat LiveAgent	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveAgent Help Desk Software (2506 Ratings)
Start Free Trial	Start Free Trial

ADD PRODUCT	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveChat Live Chat Software (2594 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove LiveAgent Help Desk Software (2506 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..show more

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boston, Massachusetts

Bratislava, Slovakia / +421 2 33 456 826

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $19 /User/Month Small office / Home office Features 60-day chat history Basic widget customization Ticketing system Data security Team $39 /User/Month Full-time support team Features Unlimited chat history Full widget customization Ticketing system Data security Basic reporting Agent groups Multiple brandings Business $59 /User/Month Customer service department Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Enterprise Custom Fortune 500 companies Features Unlimited chat history Full widget customization Ticketing system Data security Advanced reporting Agent groups Multiple brandings Staffing prediction Work scheduler Dedicated acc. manager Product training Software engineer support Security assistance HIPAA Compliance Single Sign-On (SSO) View Price Page	Small Business $15 /User/Month An advanced plan with less limits and more features Features 3 email accounts 2 Live chat buttons 10 departments 1 Knowledge base 50 Event rules Customer service White Glove Setup Medium Business $35 /User/Month A versatile and balanced plan for full-scale customer support Features Includes features of Small Business plan, plus 10 email accounts 5 Live chat buttons Call center support 20 departments Custom domain parking 150 Event rules 30 Time rules 10 SLA rules Reports Product training Large Business $59 /User/Month An all-inclusive plan with sky high limits and full capabilities Features Includes features of Medium Business plan, plus 150 email accounts 50 Live chat buttons 3 Whatsapp numbers (New) 150 Departments 3 Knowledge bases 500 Event rules 100 Time rules 50 SLA rules Time tracking report Audit log Custom roles Enterprise $85 /User/Month A full-scale solution with extra support & exclusive services Features Includes features of Large plan, plus 500 email accounts 100 Live chat buttons 3+ Whatsapp numbers 300 Departments 10 Knowledge bases 1000 Event rules 200 Time rules 100 SLA rules Branding Free Senior account manager Priority support Assisted channels integrations Custom billing setup View Price Page