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Updated on: October 30, 2020

LiveChat vs LiveAgent

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveChat Live Chat Software
(1874 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveAgent Help Desk Software
(2350 Ratings)
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveChat Live Chat Software
(1874 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
LiveAgent Help Desk Software
(2350 Ratings)
Visit Website Visit Website

Overview

Summary

LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools that help your service agents to solve the queries of your customers within minutes. The message sneak-peek tool allows your agent to view what the client is typing or trying to type which helps him prepare his response as well as get an idea about the customer. You can also prepare canned responses so that your agent does not have to type the same answer over and over again. LiveChat can also be integrated with a number of third party apps like Facebook, Google Analytics, Mailchimp and a lot more. ..read more

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. ..read more

Features

Agent Scheduling

Alerts (Escalation)

Automated Routing

Call Me Option

Co-Browsing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Knowledge Database

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Offline Form

Persistent Chat

Self Service Portal

Shortcut Messages

Social Media Integration

Surveys & Feedback

Ticket Management

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Boston, Massachusetts

Bratislava, Slovakia / +421 2 33 456 826

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$19 /User/Month

Features

  • Unlimited agent accounts
  • 60-day chat history
  • Basic widget customization
  • Ticketing system
  • Data security
Team
$39 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings
Business
$59 /User/Month

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
Enterprise
Custom

Features

  • Unlimited agent accounts
  • Unlimited chat history
  • Full widget customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support​
  • Security assistance
  • Single Sign-On (SSO)
View Price Page
Ticket
$15 /User/Month

Features

  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum and Knowledge base
  • iOS and Android apps
Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports
All-Inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
View Price Page

SCREENSHOTS

LiveChat Screenshots
View 7 screenshot(s)
LiveAgent Screenshots
View 14 screenshot(s)

INTEGRATIONS

  • WordPress
  • Salesforce
  • Freshbooks
  • OpenCart
  • PrestaShop
  • WordPress
  • GetResponse
  • X-Cart
  • Joomla
  • Squarespace
  • Weebly
  • Wix
  • CS-Cart
  • Drupal
  • MailChimp

ALTERNATIVES

Top alternatives to LiveChat

Drift
Intercom
tawk.to
Crisp
JivoChat

Top alternatives to LiveAgent

Zendesk Support
Freshdesk
SysAid
Front
Zoho Desk