What is Offline Form?

Offline forms feature allows your team to collect important information even when they have limited or no internet access.

Software with Offline Form

PRODUCT NAME	SW SCORE (OUT OF 100)	AGGREGATED RATINGS (OUT OF 5)
tawk.to	98	4.1
Crisp	97	4.2
JivoChat	97	4.2
Olark	94	4.1
Helpshift	94	4.3
Giosg	94	4.4
Freshchat	93	4.5
Comm100 Live Chat	93	4.4
SnapEngage	93	4.5
LiveHelpNow	93	4.4

Related Features

Agent Scheduling

Things happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.

Call Me Option

The Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.

Co-Browsing

Co-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.

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