Home/Help Desk Software/Desky
Updated on: October 16, 2021

What is Desky ?

Desky - Help Desk Software
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Desky

A Modern Help Desk Tool Built For Startups, Freelancers, And SaaS Organizations
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Desky is a simple helpdesk ticketing solution that’s fast and affordable to delight customers. The platform is designed to make support tickets work faster for customers and agents. With a transfer button right next to the support ticket, users can assign it directly to the respective departments and team members. With the unique user interface design, users can respond to their customers faster and easier. The live chat option comes with a mix of the right features to boost conversions. It helps to maintain brand consistency by styling the customer helpdesk according to your brand’s look and feel. Users can personalize brand elements like logo, color, content, and favicon. Businesses can design their Desky by selecting what information is perfect to grab customer attention. It allows users to link their subdomain to their support portal. The tool provides an option where tickets can be converted to emails automatically and also convert incoming emails into tickets.

Desky Awards

Desky Features Show All Features

Desky Technical details

Support Business Hours Online Customer Type Individuals Freelancers Medium Business Small Business
API NA Location / Phone Number Mumbai, India
Deployment SaaS/Web/Cloud Category Help Desk Software

Desky Pricing

Pricing ModelFreemium , Subscription
MONTHLY YEARLY
Free
Free

Features

  • 1 Agent
  • 100 Tickets/month
  • 1000 Customers
  • 500MB Storage
  • Knowledge Base
  • Envato Integration
  • 60 Days Data Retention
Freelancer
$4.50 /Month
Billed Yearly

Features

  • 1 Agent
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • Envato Integration
Startup
$17.08 /Month
Billed Yearly

Features

  • Upto 5 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
Business
$35.08 /Month
Billed Yearly

Features

  • Upto 10 Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
Enterprise
$134.08 /Month
Billed Yearly

Features

  • 10+ Agents
  • Unlimited Tickets
  • Email Ticketing
  • Live Chat
  • Unlimited Customers
  • Unlimited Products
  • Knowledge Base
  • Saved Replies
  • All Integrations
  • Custom Domain
  • Remove Desky Branding
  • Developer APIs
  • Custom JS & CSS
  • Custom User Roles
  • External Purchase Verification
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Disclaimer: The pricing details were last updated on 27/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Desky pricing.

Desky FAQs

Desky is Help Desk Software. Desky offers the following functionalities:

  • Live Chat
  • Self Service Portal
  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Knowledge Base
  • Known Issue Management
  • Ticket Management
  • Customizable Branding
  • Document Storage
  • Macros (Templated Responses)
  • Multi-Channel Communication
  • Incident Management

Learn more about Desky features.

No, Desky does not provide API.

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Videos on Desky

Desky.support 5 subscribers Desky Support : Ticketing System Live Chat
Desky.support 5 subscribers Desky Support : Ticketing System Live Chat

Desky Integration

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