Volusion

I like that you can search by order number. A lot of times we have customers call in about a return or a replacement product and it can be difficult to search by name. When you search by order number it brings up the correct for immediately.

Sometimes the platform can be a little glitchy. The page doesn't always respond to a click or will sometimes just randomly log out during the middle of taking a phone order.

It's easy to get frustrated with the little glitches of Volusion, but if you are patient then it is a pretty decent software. You can edit products and website design pretty fast.

We use volusion for our retail sales. Anyone who places an order through our website goes through Volusion as well as anyone who calls in to place an order. The sales people in our office then go through the back-end to place the order. It is beneficial to pull a final report at the end of the day showing which products have sold and what the total is. This allows us to adjust inventory correctly each day as well as sales reports.

Presently, I do not enjoy anything the site has to offer.

I dislike many things about this as a storefront. In the beginning, I enjoyed how their customer service would call you and made it appear personalized. However, I was told I would get a manager for my store, I agreed to this plan as I was told a manager could help set up my account. I was told the manager could help me set up payment gateways, help with communication with drop-shippers, help set up items on the store and with item descriptions, and website format. I asked if the plan could be downgraded once the month was up, and the individual who I spoke with on the phone said they would leave a note. However, evidently, a note was not left on my account, as I have been charged $187.00 to my bank account for the past few months I have had Volusion. Further, the plan is $187 Canadian I signed up for the Premium135 plan. I have little experience with e-commerce, so I believed I needed the help of a manager. The manager did NOTHING it has been three months, and I needed help with setting up a payment gateway, I needed help with contacting drop-shippers and when I asked her what to do she told me to use Oberlo (which I have only heard negative things about), I needed some help designing my website, and the "manager" throughout these three months did nothing to help me. However, she kept emailing me about indicating that if I needed help to just contact her. However, each time I contacted her she failed to do anything I needed help with. At one point she changed the size of an image on my website (without my permission) I had to call her to change it back to normal. It has been a hassle trying to set anything up with this website. The manager who was supposed to help me could also not help me with setting up a payment Gateway when I asked how to do this and which payment Gateway to use as I was having extreme trouble integrating one she just said to look at tutorials on their main section. If I knew it was going to be like this I would have not paid for the Premium135 plan and instead have gone with a smaller plan. However, they told me to go with the bigger plan to begin as they "would offer me more help." Basically, I have been paying (in Canadian dollars) $187 a month to NOT have my website set up, spend hours trying to figure out the navigation of their website, and be belittled and made to feel incapable of a manager who is supposed to help me. Further, the manager of my store will contact me daily now inquiring about when I will make my store "go live" always offering help, but when I need help she is incapable to give it (as previously mentioned). My website (after 3 months) IS STILL NOT LIVE. UPDATE, I have to wait until November 15 to cancel my account, so I have actually wasted $784 on my account and MY WEBSITE IS STILL NOT LIVE I HAVE MADE NO MONEY TO MAKE UP FOR THESE LOSES. It was error after error with this company, I would intend on spending 2 hours of business time doing something that resulted in 6 hours. When I asked for help and actually got it, I would then run into another error.

If you are a beginner do not use this platform. Customer service representatives push more expensive plans onto you and make you feel as though you should buy the more expensive plans. DO NOT go for the more expensive plans. EVER. This website may be fine if you are familiar with creating websites, but do not use this platform if you are a beginner.

I am cancelling my account as they helped me minimally, specifically, the manager who was supposed to help me did next to nothing.

Easy and fast to use and implement. The limitations are nice because they allow you to focus on your business inventory in ways that are easy for customers to understand.

The lack of customization is a big problem, Volusion can at times be so limited that we had to leave this platform for a more robust one.

Hosting our website on a platform and building it from there. In spite of its limitations, it was nevertheless a good starting off point.