Escalation alerts allow users to build notification rules for both primary and custom entities. Escalation rules may include a few requirements that cause alerts via email or on-screen messages. Escalation rules are typically more complex than notifications, and they can be used inside or outside of a workflow. In general, escalation rules are used to generate notifications of more than five conditions or a complex trigger SQL clause. If one or more of the conditions are met, or the clause is activated, a message is displayed on screen or sent via email, values are changed, or SQL is run.
| PRODUCT NAME | SW SCORE(OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
Freshdesk
|
98 | 4.6 |
Help Scout
|
97 | 4.5 |
Zoho Desk
|
96 | 4.5 |
Front
|
95 | 4.7 |
SysAid
|
95 | 4.5 |
LiveAgent
|
95 | 4.7 |
TeamSupport
|
94 | 4.4 |
Gorgias
|
94 | 4.7 |
Jitbit Helpdesk
|
93 | 4.4 |
osTicket
|
93 | 4.4 |
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