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Updated on: March 9, 2021

Front vs LiveAgent

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Front Help Desk Software
(825 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveAgent Help Desk Software
(2456 Ratings)
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Front Help Desk Software
(825 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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LiveAgent Help Desk Software
(2456 Ratings)
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Overview

Summary

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc. ..read more

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. ..read more

Features

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California

Bratislava, Slovakia / +421 2 33 456 826

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$9 /User/Month

$9 per user per month billed yearly

Feature

  • Individual email inboxes
  • 3 team channels included
  • (1 email, 1 chat, 1 social)
  • Assign and @mention
  • 3 basic rules
Plus
$24 /User/Month

$24 per user per month billed yearly

Features

  • Includes features of Starter plan, plus
  • 5 team channels included (email, social, or chat only)
  • Basic integrations
  • Unlimited basic rules
Pro
$49 /User/Month

$49 per user per month billed yearly

Features

  • Includes features of Plus plan, plus
  • 15 team channels included (all types)
  • All integrations and analytics
  • Advanced rules & SLAs
Enterprise
$79 /User/Month

$79 per user per month billed yearly

Features

  • Includes features of prime plan, plus
  • 100 team channels included (all types)
  • Advanced admin controls
  • Shift scheduling

View Price Page
Free
Free

Features

  • 7 days ticket history
  • 1 chat button
  • 1 phone number
  • 1 email adress
  • Basic reports
  • Customer portal + forum
  • Customer Service
Ticket
$15 /User/Month

Features

  • Unlimited ticket history
  • Unlimited email addresses
  • Advanced reporting
  • Customer portal + forum
  • API + integrations
  • Rules and Time rules
  • Customer Service
  • White-Glove Setup

Ticket+Chat
$29 /User/Month

Features

  • Includes features of Ticket plan, plus
  • Unlimited chat buttons
  • Feedback management
  • Real time visitors monitor
  • Proactive chat invitations
  • Chat satisfaction surveys
  • Social networks
  • Time tracking
  • Audit log
All-inclusive
$39 /User/Month

Features

  • Includes features of Ticket+Chat plan, plus
  • Call center support
  • Video call
  • IVR
  • Call routing and transfers
  • Hardware IP phone
  • Unlimited call recordings
  • All starred services from previous packages are free in this package
View Price Page

SCREENSHOTS

Front Screenshots
View 2 screenshot(s)
LiveAgent Screenshots
View 11 screenshot(s)

INTEGRATIONS

  • Trello
  • Salesforce
  • OpenCart
  • PrestaShop
  • WordPress
  • GetResponse
  • X-Cart
  • Joomla
  • Squarespace
  • Weebly
  • Wix
  • CS-Cart
  • Drupal
  • MailChimp

ALTERNATIVES

Top alternatives to Front

LiveAgent
Freshdesk
SysAid
TeamSupport
Jitbit Helpdesk

Top alternatives to LiveAgent

Zendesk Support
Freshdesk
SysAid
TeamSupport
Jitbit Helpdesk