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Updated on: December 10, 2019
What is Agile CRM ?
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Agile CRM

Gamification driven all-in-one CRM
(154 Ratings) Write Review

Agile CRM is a gamification-driven software that offers excellent customer relationship management functionalities as well. It can provide Marketing, Sales and Service automation in a single platform. The software comes featured with gamification features like collaboration tools, leaderboards or activity tracking and is perfectly suitable for sales. Free version and free trial of the software are available. It comes with three deployment options, which include Cloud, SaaS Web; Mobile - Android Native and Mobile-iOS Native. Besides gamification features, Agile CRM also features web analytics, contact management, telephony, sales tracking, marketing automation, two-way emails, etc.

Agile CRM Awards

Highly Rated

Agile CRM Features Show All Features

Agile CRM Technical details

Support 24/7 (Live rep) Online Customer Type Freelancers Medium Business Small Business
API Location / Phone Number Dallas, TX / +1-800-980-0729
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category CRM Software

Agile CRM Pricing

Pricing ModelFree Trial , Freemium , Subscription
How much does Agile CRM cost ?
The pricing for Agile CRM starts at $14.99 per user per month. Agile CRM has 3 different plans such as - Starter at $14.99 per user per month, Regular at $49.99 per user per month and Enterprise at $79.99 per user per month. Agile CRM also offers a Free Plan with limited features.
MONTHLY YEARLY
Free
Free

For 10 Users

Features

  • 1000 Contacts and Companies
  • Custom Data Fields
  • Lead Scoring
  • Unlimited Deals, Tasks and Documents
  • Appointment Scheduling
  • Custom Deal Milestones
  • Email Tracking
  • Email Campaigns
  • Web Engagement
  • Contact Level Analytics
  • Form Builder
  • Email Templates Builder
  • Landing Page Builder
  • 5000 Emails (Branded)
  • Web-to-Lead
  • Campaign Workflows - 1
  • Nodes Per Campaign - 5
  • Automation Rules (Triggers) - 1
  • Helpdesk
  • Groups
  • Labels
  • Canned Responses
  • Views
  • Activities
  • Reports
  • 1 Plugin
  • Email Support
  • Google Sync
  • Chrome Extension
  • Basic Reports
  • Landing Page
  • 500 API Calls per Day
Starter
$9.99 /User/Month
Billed Yearly
  • 2 Years : $8.99 per User per Month

Features

  • 10000 Contacts and Companies
  • Includes features of Free plan, plus
  • 2-Way Email Integration
  • Marketing Automation
  • Social Monitoring
  • Campaign Workflows - 5
  • Nodes Per Campaign- 10
  • Automation Rules (Triggers) - 5
  • Knowledge Base
  • 3 Plugin
  • Email and PhoneSupport
  • Google/Shopify/Stripe Sync
  • Basic Reports, Email and Team Reports
  • 5000 API Calls per Day
Regular
$39.99 /User/Month
Billed Yearly
  • 2 Years : $29.99 per User per Month

Features

  • 50000 Contacts and Companies
  • Includes features of Starter plan, plus
  • Custom Deal Tracks
  • 2-Way Telephony
  • Mobile Marketing
  • Campaign Workflows - 10
  • Nodes Per Campaign - 25
  • Automation Rules (Triggers) - 10
  • 50 plus Plugin
  • 10000 API Calls per Day
Enterprise
$64.99 /User/Month
Billed Yearly
  • 2 Years : $47.99 per User per Month

Features

  • Unlimited Contacts and Companies
  • Includes features of Regular plan, plus
  • Post Call Automation
  • Call Recording
  • Automated Voicemails
  • SES/Mandrill/Sendgrid Integration
  • Unlimited Campaign Workflows
  • Nodes Per Campaign - 50
  • Unlimited Automation Rules (Triggers)
  • Dedicated Account Rep
  • Onboarding Coach
  • Access Controls (ACLs)
  • Landing Page
  • 25000 API Calls per Day
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Disclaimer: The pricing details were last updated on 05/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Agile CRM Reviews

OVERALL RATING
4
Based on 154 Rating(s)
Rating Distribution
  • 113
  • 13
  • 10
  • 10
  • 8
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customerSource : trustpilot.com
(Reviewed on 14 November 2019)
Usual Appalling Customer Service

As promised, just posting an update on the ongoing saga that is my use of Agile CRM. Unfortunately very little has changed since my last review (and from my first review!), meaning the reliability and trustworthiness of Agile is as bad as ever. To give an example, I received a personal email from the customer success team asking me to get in contact if I had any problems. I had just encountered one a few minutes earlier so was delighted to respond. That was on Tuesday afternoon. As of Thursday afternoon, and 48 hours later, I have still not had a response. If you can't get a response when replying to a personal email, what chance have you got?!If you are considering Agile CRM, I would urge you to go elsewhere. Check out my previous reviews so you can see that the problems with this company are ongoing and persistent.

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MartinSource : trustpilot.com
(Reviewed on 12 October 2019)
Still Can't Save Social Media Links

Still Can't Save Social Media LinksI just started using AgileCRM and I was all too happy to switch from a different CRM. Now, I am noticing that whenever I build an email template in Agile and copy/paste my social media links in the CRM and click "Save & Close" at the bottom as well as "Save" at the top, this software will NOT save my social media links.So far I have built out at least 40 email templates across several different automation campaigns. Now I am just realizing that NONE of my social media links are saved after I previously and CAREFULLY saved them MULTIPLE times on a per email basis. Why does AgileCRM continuously delete my saved social media URLs? This should be an easy fix and I can't imagine why Agile hasn't resolved this glitch yet. It makes absolutely no sense.Please fix this glitch. I cannot run any email campaigns with confidence if I am not 100% certain that every link throughout my emails are working properly. By the way, I am also having the same problem whenever I drag/drop a "button" icon and input the URL to my Calendar within Agile. Again, after I save the link it will disappear. This is seriously delaying my ability to be productive because I cannot send out an email with broken links in it. Fixing this problem needs to be Priority #1 for AgileCRM.Thanks!

...more
Tony StandingSource : trustpilot.com
(Reviewed on 10 September 2019)
Possibly the worst experience I have…

Possibly the worst experience I have ever had. Was told Facebook linked, this doesn't work.(along with many other issues) Support is as bad as I have ever experienced. Always try to fob you off. Ask a straight question get a standard, not our fault. I signed up January 2019, was told FB integration worked. FB changed API July 2018 and Agile still cannot make it work....Today I had a call and several emails asking Agile Support for a contact who could deal with complaints and or legal action, always fobbed off that they are looking into the integration.. never answering my question.What could be an excellent CRM is let down by incompetance and certainly very poor support. If you want to waste the money by Agile. If you want to use your money to go effect, donate it to charity rather than this incompetent shower. Or better still, look at Zoho- excellent, helpful support- they will even remote in and set up/ sort any issues out.

...more
Source : g2crowd.com
(Reviewed on 19 July 2019)
"All I need to work in one place"

What do you like best?

I started working with this platform a little less than a year ago. My job consisted (and still is) in generating leads for the company and developing marketing and sales campaigns from scratch.

Agile CRM has been fundamental, since it integrates perfectly with everything I need. I have my contacts in one place, which I can follow very easily. Its greatest strength is the ease of use and integration with multiple tools.

What do you dislike?

I think it would be convenient that in the future they made some training videos to explain how to correctly configure the automation tools, since I think it has been the most difficult to understand.

Recommendations to others considering the product:

If this is your first approach to a CRM software, I´ll recommend to start with Agile first, try to understand how it works, how can this solve your working issues and use your time better.

What problems are you solving with the product? What benefits have you realized?

Something as simple as managing notifications and alerts make the most of my time and organize my agenda in a practical way.

I can generate reports where the effectiveness of the different strategies is established. For example, the result of phone calls, mail campaigns, newsletters, and more.

I was able to import all the contacts in a very simple way and clean my list in a short time.

Another great thing: the mobile app and the possibility of integrating with other programs. Today I have it integrated with Bria and Skype, also linkedin and facebook. Everything in one place, is the most practical CRM platform that someone like me (who has just started and was analyzing options) has found, and I´m very satisfied with this software.

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Älex C HuynhSource : trustpilot.com
(Reviewed on 18 July 2019)
I told them we don't need their system…

I told them we don't need their system 15 times. It's clear they aren't using their own CRM system to call on me as they would have known that I am not a good fit after the 3rd call. I have an ERP system that they don't have the capabilities yet. Good luck!

...more
Kev.QSource : trustpilot.com
(Reviewed on 10 July 2019)
Existing Users Paying 3 times as much as new users

Have struggled with Agile for a couple of years despite not liking it much it. It's buggy, the support is dreadful and the integrations work when it suits them. On the positive side, the automations are handy and the email templates are useful, plus it's tricky to move to a new CRM so we have stayed with AgileHowever, I recently discovered that Agile CRM are charging us over £500 per year for each user whilst simultaneously offering the same features to new users at just £150 per year. When you have a few staff members this soon adds up to thousands of pounds.Hard to trust a company that is rinsing their existing clients whilst offering the same services at a fraction of the price to new sign ups.Screenshots available

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Source : g2crowd.com
(Reviewed on 09 July 2019)
"The Agile CRM suite integrates sales, marketing and technical support "

What do you like best?

What we liked most about Agile CRM was the ease with which it can be integrated into github, upscope and zendesk services. Thanks to this we get a better technical support management. Agile CRM exports data about customers on a large scale, and allows to track these throughout its life cycle.

What do you dislike?

We do not like that the base plan costs $ 49. It does not display correctly in SaaS. Some of our clients can not close conversations easily, and in our case, opening the chat box can take too long. The button to close the chat is below it, at a point where it is not easy to see it.

Recommendations to others considering the product:

The most feasible plan to start using Agile CRM is live chat for sales, which can range between 66 and 106 dollars per month. It is highly recommended for the creation of participation analysis, and A / B testing. Agile CRM is also excellent for sending in-app emails, and for keeping track of every conversation we work with. Its mobile support is better in IOS devices, since it is faster to customize the templates for messages and the platform in general.

What problems are you solving with the product? What benefits have you realized?

With Agile CRM we have got better job updates in real time, and we can create labels on messages, which in turn can be scheduled to be reviewed later. Agile CRM shows us a more detailed view of our customers, and everything they do through our web or mobile application in real time. We can also chat with visitors to our website, review their engagement with us, and convert them into customers.

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YunSeungSource : play.google.com
(Reviewed on 02 July 2019)

You can only use this with a corporate email. How is a small business supposed to use this? Only with more money.

...more
Rohir NaikSource : play.google.com
(Reviewed on 26 June 2019)

just a hybrid app with no alerts nothing

...more
Source : g2crowd.com
(Reviewed on 12 May 2019)
"A CRM Tool That Punches Above Its Weight! "

What do you like best?

I am a small business owner and have been looking for an affordable CRM application that is both simple to use and powerful for scaling as my business grows. And I am so glad to have found Agile CRM! It has a clean and well-designed user interface and a highly customizable dashboard that aggregates all of the data and information that are important to you.

What do you dislike?

It is hard to dislike this application. While it is not perfect, in my view, this is one of the best CRM applications out there for small business owners.

What problems are you solving with the product? What benefits have you realized?

Ability to keep track and monitor customer relations, deals in the pipeline, and any actionable items all neatly packed into an agile and powerful application.

...more
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Videos on Agile CRM Youtube Official Channel

Agile CRM : Contact Management
Agile CRM : How to Create a Newsletter Campaign
Landing Page Builder

Agile CRM Screenshots

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Agile CRM Demo - Contacts - Grid View
Agile CRM Demo - Marketing Dashboard.png
Agile CRM Demo - Service Dashboard
Agile CRM Demo - Sales Dashboard
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Agile CRM Demo - Contacts - Grid View
Agile CRM Demo - Marketing Dashboard.png
Agile CRM Demo - Service Dashboard
Agile CRM Demo - Sales Dashboard

Agile CRM Slides

Agile CRM - CRM and Marketing Automation for SaaS Companies
Agile CRM - CRM and Marketing Automation for SaaS Companies

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