Pipedrive CRM

About Pipedrive CRM

Pipedrive revolutionizes the sales process by providing a comprehensive platform that lets to track the sales pipeline, manage leads, and automate tasks all in one place. This high-powered tool ensures that never miss a follow-up and that focus is always on the right leads with its automated sales conversation capabilities. Real-time sales reports deliver insights directly to the fingertips, offering full transparency into the nuanced dynamics of the sales funnel. With Pipedrive, equipped with superior forecasting, explicit goal-setting, team monitoring, and advanced sales metrics tools that empower to make data-driven decisions swiftly and with confidence. The kanban-style dashboard is not just visually intuitive but also matches each step of the buyer's journey, allowing to seamlessly adjust the pipelines in alignment with deal progression, while timely notifications keep on top of follow-ups. Integration with essential apps streamlines the workflow, while importing data from spreadsheets or other software is a breeze, ensuring a smooth transition. With Pipedrive, not just managing a pipeline; are overseeing a seamlessly integrated sales ecosystem, where linking products or services to deals is simple, giving the leverage to navigate negotiations effectively and paint the bigger picture of the business achievements.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $14.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

90%
Momentum

63%
Popularity

86%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Pipedrive CRM Awards

# 1 Most Worthy Software CRM Software
Q2 2025

# 1 Highly Rated Software CRM Software
Q2 2025

# 6 Most Popular Software CRM Software
Q2 2025

# 3 Most Worthy Software CRM Software
Q1 2024

# 2 Highly Rated Software CRM Software
Q1 2024

# 2 Most Popular Software CRM Software
Q1 2024

# 3 Most Worthy Software CRM Software
Q1 2023

# 2 Highly Rated Software CRM Software
Q1 2023

# 2 Fastest Growing Software CRM Software
Q1 2023

# 2 Most Popular Software CRM Software
Q1 2023

# 3 Most Worthy Software CRM Software
Q1 2022

# 7 Highly Rated CRM Software
Q1 2022

# 3 Fastest Growing CRM Software
Q1 2022

# 2 Most Popular CRM Software
Q1 2022

# 7 Highly Rated CRM Software
Q4 2020

# 2 Most Popular CRM Software
Q4 2020

# 7 Fastest Growing CRM Software
Q3 2019

# 3 Most Popular CRM Software
Q3 2019

# 2 Most Searched CRM Software
Q3 2019

Pipedrive CRM Features

Show Feature Explanation

CRM Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Advanced Automation

Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.

Omnichannel Customer Engagement

Unified management of customer interactions across multiple channels, including web, mobile, and social media.

Predictive Analytics

Advanced analytics for predicting customer behavior and sales opportunities

IoT Integration

Leveraging Internet of Things devices for enhanced data collection and analysis

Customization

Helps to customize the system for use in industry-specific use cases

Standard Features

Real-time Data Sync

Allows to synchronize with other systems for up-to-date information across platforms

Dedicated Phone Line Integration

Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking

Customer Segmentation

Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads

Opportunity Management

Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.

Sales Force Automation

Streamlined management of the sales cycle from lead to close

Territory Management

Helps to assign, manage sales territories and conveniently track their progress

Reporting (Analytics)

Provides insightful reports and important business metrics to track and measure the outcomes and progress.

Order Management

Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way

Collaboration Tools

Interactive tools meant to make the application highly collaborative and encourage teamwork

Lead Management

A systemized and organized way of managing all your leads and their conversation.

Quotes (Proposals)

Create effective sales proposals by generating multiple quotes per opportunity

List Management

Enables management of multiple lists and communications with them

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Marketing Automation

Develop customer relationships, automate marketing programs and measure your marketing ROI

Referral Tracking

Track and manage your referred customers.

Project Management

Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.

Lead Scoring

Lets you manage your prospective leads by scoring them on the basis of their response.

Product Catalog

Lets your sales representatives, as well as customers, view details and prices of each product.

Call Logging

Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Document Management

Ability to store and manage various information and documents in electronic format.

Pipedrive CRM Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Essential $14.00 $19.00 per month

$14 Per Seat Per Month Billed Annually

Features

Lead, Calendar and Pipeline Management
Seamless Data Import and 400+ Integrations
Create Activity, Deal and Contact Reports with AI
Personalized Onboarding

Advanced $24.00 $34.00 per month

$24 Per Seat Per Month Billed Annually

Features

Includes Features of Essential Plan, Plus
Full Email Sync With Templates, Open and Click Tracking and Group Emailing
Automations Builder, Including Email Sequences
Meeting, Email and Video Call Scheduling
Live Chat Support

Professional $49.00 $64.00 per month

$49 Per Seat Per Month Billed Annually

Features

Includes Features of Advanced Plan, Plus
AI-powered Sales Assistant and Emailing Tools
Contract and Proposal Management With E-signatures
Streamlined Lead Routing and Team Management
Revenue Forecasts and Custom Field Reporting
Extra Data Entry and Data Quality Settings

Power $59.00 $74.00 per month

$59 Per Seat Per Month Billed Annually

Features

Includes Features of Professional Plan, Plus
Project Planning, Tracking and Delivery
Increased Control of Account Permissions and Visibilities
24/7 Live Chat Support
Phone Support

Enterprise $79.00 $99.00 per month

$79 Per Seat Per Month Billed Annually

Features

Includes Features of Power Plan, Plus
Enhanced Security Preferences
Unlimited Reports and Customizations
Maximize the Number of Automations and Email Syncs Per Seat

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 17/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Pipedrive CRM Pricing

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Pipedrive CRM Reviews

User Rating

4.7/5 (Based on 48 Ratings)

Rating Distribution

Excellent
79.2%
Very Good
12.5%
Average
4.2%
Poor
4.2%
Terrible
0%

User Sentiments

Ease of Use, Intuitive Interface, Extensive Integrations, Customizable Pipelines

Unreliable Email Syncing, Inadequate Mobile App, Limited Reporting Capabilities, Under-Qualified Support Staff

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Review Summary

Pipedrive is a popular CRM system praised for its user-friendly interface and intuitive design. Users appreciate its ease of use, customizable features, and ability to manage sales pipelines effectively. Pipedrive integrates well with other popular business tools and offers a range of helpful features like activity reminders, email integration, and project management capabilities. However, some users have criticized the pricing structure as being expensive or confusing, and there are occasional complaints about customer service responsiveness and technical issues.

Pros

Userfriendly interface and intuitive design, making it easy to navigate and manage sales pipelines.
Robust sales pipeline management capabilities, including customizable stages, draganddrop functionality, and visual representations of the sales process.
Comprehensive reporting and analytics features, providing valuable insights into sales performance, team productivity, and customer behavior.
Strong integration options with other business tools, such as email marketing platforms, calendars, and customer relationship management (CRM) systems.

Cons

Limited customization options for certain aspects of the platform, such as the user interface and reporting capabilities.
Some users may find the learning curve for advanced features to be steep, requiring additional training or support.
Occasional reports of glitches or bugs, particularly during major updates or system changes.
Pricing plans may be considered expensive for small businesses or startups with limited budgets.