Home/Live Chat Software/Intercom
Updated on: July 16, 2019
What is Intercom ?
I Use this
Intercom - Live Chat Software : SaaSworthy.com
View Gallery
90%

Intercom

Helps sales and marketing professionals to acquire customers
(610 Ratings) Write Review

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. In terms of supporting customers, which is the final piece of this product, Intercom offers a built-in help desk, and offers the ability to add a knowledge base. The aim here is help solve customers’ problems faster, with the ultimate aim that you turn them into a loyal customer by providing a superior level of customer support.

Intercom Features Show All Features

Intercom Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Contact San Francisco, CA / +1 877-595-5175
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Intercom Pricing

Pricing ModelFree Trial , Subscription
How much does Intercom cost ?
The pricing for Intercom starts at $49.0 per month. Intercom has 4 different plans such as - Answer Bot (Add-ons) at $49.0 per month, Custom Bots (Add-ons) at $99.0 per month, Essential at $136.0 per month and Pro at $202.0 per month. Intercom also offers a custom plan based on the customer's request.
Essential
$136 /Month

Starts from $136 per Month

  • Acquire Customers : Starts from $87 per Month
  • Engage Customers : Starts from $49 per Month
  • Support Customers : Starts from $87 per Month

Work as a team to manage conversations

Features

  • Manage conversations from multiple channels
  • Send targeted messages on your website or in-product
  • Create a help center to answer common questions
  • Live chat
  • Mobile apps
  • Email
  • Mobile SDKs
  • Email collector
  • Lead and customer profiles
  • Team availability and away mode
  • Task bots
  • Automatic article suggestions
  • Team inboxes
  • Notes and @ mentions
  • Office hours
  • Assign and snooze conversations
  • Saved replies
  • Auto and manual messages
  • Audience targeting
  • Message triggers and scheduling
  • Public help center
  • Articles and collections
  • Article feedback and reactions
  • Articles integration with Inbox
  • Help center branding
  • Content importer
  • Summary dashboard
  • Leads dashboard
  • Team performance dashboard
  • Article search analytics
  • Message insights
  • CSV export
  • Full conversation export
  • Apps : Slack, 100 plus apps and integrations, Messenger Framework and APIs
  • Knowledge base
  • Best practice articles
  • Training webinars
  • Email support
  • In-Product (Engage Customers)
  • Website (Engage Customers)
  • Messenger customization (Engage Customers)
  • Automated messaging (Engage Customers)
  • Campaigns (Engage Customers)
Pro
$202 /Month

Starts from $202 per Month

  • Acquire Customers : Starts from $153 per Month
  • Engage Customers : Starts from $75 per Month
  • Support Customers : Starts from $127 per Month

Automate and optimize your workflows

Features

  • Customize workflows with rules and automations
  • Create intelligent, multi-touch campaigns
  • Control who sees the Messenger and when
  • Includes features of Essential plan, plus
  • Messenger visibility
  • Twitter integration
  • Facebook integration
  • Round robin assignment
  • Automated meeting scheduling
  • Automated lead qualification
  • Assignment rules
  • Permissions
  • Smart campaigns
  • Basic A/B testing
  • Custom email templates
  • Custom email domains
  • Email delivery windows
  • Message reactions
  • Satisfaction surveys
  • Apps : Zendesk, GitHub, Basic Salesforce
  • Chat support
Premium
Custom

The complete toolkit for business growth

Features

  • Drive engagement and action with Custom Bots
  • Get reports on team performance and revenue
  • Includes features of Pro plan, plus
  • Remove Intercom branding
  • Advanced messenger and email customization
  • Coming soon: Capacity Management
  • Coming soon: Set and monitor SLAs
  • Custom bots
  • Teammate activity logs
  • Coming soon: Account-based marketing
  • Revenue reports
  • Sales team performance reports
  • Apps : Advanced Salesforce, Marketo, Clearbit
  • Personalized success team
  • Access to trained technical support engineers
  • Implementation assistance, onboarding and training
  • 24/7 Prioritized Support
  • Access to beta programs and new features
  • Free tickets to Intercom events
  • Messages API (Manage Customers)
  • Custom API rate limits (Manage Customers)

The software offers Pricing plan for Acquire Customers, Engage Customers, and Support Customers on basis of request. Contact the vendor to get the latest pricing detail.

Custom Bots (Add-ons)
$99 /Month

Starts from $99 per Month

Set up your perfect bot in minutes to get more qualified leads and accelerate your sales cycles

Features

  • Point and click bot builder
  • Pre-built bot templates to get started fast
  • Bot performance reports
Answer Bot (Add-ons)
$49 /Month

Starts from $49 per Month

Automate answers to your common questions for faster resolutions and happier customers

Features

  • Deliver precise, accurate answers, 24/7
  • Improve your customer response time by 44 percent
  • Free up your team to focus on more productive work
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Ask the Community View Community

Ask community

Intercom Alternatives Intercom Alternatives

98%
(1530 RATINGS)
LiveChat
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools...
Visit Website
88%
(505 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
88%
(76 RATINGS)
Crisp
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while...
Visit Website
84%
(182 RATINGS)
Freshchat
Freshchat is a live chat software for better lead generation by improving customer support and ensuring customer experience. The software helps automatically...
Visit Website
78%
(75 RATINGS)
Tidio Chat
Tidio Chat lets you reply to your customers via Live Chat, Messenger or Email all from one place. It lets you add as many operators or agents you want to...
Visit Website
73%
(85 RATINGS)
GoSquared
GoSquared Software is a platform to acquire leads, build a product, close deals. Measure your marketing, generate reports on your website performance. Small,...
Visit Website
69%
(9 RATINGS)
Paldesk
Paldesk is an Omnichannel Communication tool to convert visitors and customers. The software offers features of Live Chat, and Help Desk Software to meet the...
Visit Website
67%
(237 RATINGS)
Drift
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with...
Visit Website
64%
Bleeper
Bleeper is a Chat solution used with visitors on your site in real-time. Engage with visitors on your site and generate leads to sales via Email, Facebook,...
Visit Website
60%
Rocketbots
Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the...
Visit Website

Intercom Reviews

OVERALL RATING
4.5
Based on 610 Rating(s)
Rating Distribution
  • 545
  • 45
  • 9
  • 11
  • 0
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Verified ReviewerSource : capterra.com
(Reviewed on 05 July 2019)
Great for any customer success/support team! Will get you everything you need.

Pros: It offers literally anything you and your CS team may need to run the department.

Cons: Their support team can take a bit too long to respond at times. Really holds up our team from developing new processes sometimes. They've got a lot of features so we've got a lot of questions.

...more
Dan O.Source : capterra.com
(Reviewed on 02 July 2019)
Great product for customer interaction

Pros: We've leveraged them over the past 4 years and they continue to innovate. We're heavy user of the messaging and help center functionality

Cons: The pricing structure has gotten a little confusing over the years but can happen with a quickly innovating business

...more
Mthuthuzeli Lucky D.Source : capterra.com
(Reviewed on 01 July 2019)
good software

Pros: This software is very helpfully and is easy

Cons: This software is very fast and good in business

Overall: good,quick and easy in business

...more
Verified ReviewerSource : capterra.com
(Reviewed on 20 June 2019)
I love this

Pros: It helps a lot in communicating directly with potential customers.

Cons: At the very beginning is not that easy to use

...more
Source : g2crowd.com
(Reviewed on 20 June 2019)
"Love how easy it is to use"

What do you like best?

I like the note functionality, where I can quickly communicate with my colleagues for a better response for customers

What do you dislike?

how messages pop up each time for users if they don't mark it as read

What problems are you solving with the product? What benefits have you realized?

quick time to value questions from customers

...more
Source : g2crowd.com
(Reviewed on 19 June 2019)
"Good for sales but not for customer supprt"

What do you like best?

It's great for sales team, if you need to stay in touch with your client.

What do you dislike?

if your support service must answer questions on different products, and if you need to work with a large number of customers, Intercom cannot work effectively

Recommendations to others considering the product:

I can recommend intercom, if your specialists need to work with (or should support) a few clients for a long time.

If they are supporting a lot of different clients per day, this service can be uncomfortable for use.

What problems are you solving with the product? What benefits have you realized?

We are using Intercom now for live chat, but we think to use it for sales department

...more
Source : g2crowd.com
(Reviewed on 15 June 2019)
"Intercom has everything that is needed to optimize communication with customers"

What do you like best?

Excellent communication platform. Intercom has special functions for different work teams, including sales management, online assistance, and marketing campaigns. We like that for only $ 49 we can obtain so many products for the handling of technical assistance. Intercom integrates with social networks, allows to segment audiences, tag messages, and create participation analysis.

What do you dislike?

Intercom does not have functions to create customizable brands, nor to perform multi-channel marketing. Its problem-solving system does not allow the case history to be correctly handled, and it is difficult to manage the email composer. We do not like your inbox tool for teams, because it does not offer so many options to customize the members from within (placement of pseudonyms, changing colors, among others). The metric system is very poor, it does not even allow us to thoroughly review our performance figures.

Recommendations to others considering the product:

Intercom has all kinds of useful functions to maximize our business communication. In other words, it is a very complete software to be always in contact, and with access facilities over other applications. Intercom has proven to be advisable to solve problems with customers faster than using emails or a ticket system.

What problems are you solving with the product? What benefits have you realized?

With intercom we have been able to maintain our relationships with clients under an organized and centralized history, easily accessible. Our management of marketing campaigns has improved a lot, and it has become easier to manage bots, chats, and customize our communication processes.

...more
Mohamed S.Source : capterra.com
(Reviewed on 13 June 2019)
Great way to connect with customers

Pros: You can use GIFs which is always a plus in customer service, and there is also the ability to see you reports at the end of the day, number of conversations and some other interesting statistics.

Cons: Sometimes turning away mode and reassign replies doesn't work from the first try, I need to recheck every time by refreshing the page.

...more
Source : g2crowd.com
(Reviewed on 12 June 2019)
"Intercom Review"

What do you like best?

The most helpful thing about the Intercom is that it offers complete customer support. It is also very easy to use and implement. The software can also be integrated with social media to make the messages instant.

What do you dislike?

One of the main disadvantage and the most frustrating thing about the Intercom is that there are some messages which are lost thus making the response time longer than expected.

Recommendations to others considering the product:

Yes i would recommend the software to any company that would level up their communication to a higher level. The software can easily be integrated with social media so that you can get instant feedback from your clients and suppliers.

What problems are you solving with the product? What benefits have you realized?

Intercom is a very useful software and can be installed in both the android and iOS operating systems, It allows you to talk to your customers and suppliers and thus increasing the sales.

...more
Eyal S.Source : capterra.com
(Reviewed on 10 June 2019)
Intercom is my worst SAAS experience

Pros: The chat feature is kinda fine, but it is the only thing that works well in this product and you can find exactly the same functionalities on many other services.

Cons: - Firstly, a super low-quality customer service--they don't have a clue about what they are talking about

- Too frequent downtime, plus too long time until they acknowledge the technical issues they have

- Poor email orchestration capabilities

- Poor email editor

- Poor push notification capabilities

- Poor statistics (almost no stats at all and lots of discrepancy for those you do get)

- Poor VFM

Overall: Upsetting. Their customer support and customer success are amateurs, the tech is a disgrace and the costs--in comparison to what you get--are outrageous.

As a professional with many experiences in other similar services, I can say that everybody should stay away from Intercom.

...more
Read All Reviews

Videos on Intercom Youtube Official Channel

Intercom Screenshots

screenshots
screenshots
screenshots
screenshots
screenshots
Intercom screenshot: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
Intercom screenshot: Segment customers in order to target the right groups of people with the right messaging, at the right time
Intercom screenshot: A/B test messages to continually improve performance
Intercom screenshot: Announce new features and products with targeted emails to users
Intercom screenshot: View team performance and plan ahead with Intercom reports
Intercom screenshot: Modern Messenger
Intercom screenshot: Send auto-messages to website visitors
Intercom screenshot: Save commonly used replies
Intercom screenshot: Suggested Articles
Intercom screenshot: Smarter Knowledge Base
Intercom screenshot: Smart campaigns for marketing automation
screenshots
screenshots
screenshots
screenshots
screenshots
screenshots
Intercom screenshot: Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
Intercom screenshot: Segment customers in order to target the right groups of people with the right messaging, at the right time
Intercom screenshot: A/B test messages to continually improve performance
Intercom screenshot: Announce new features and products with targeted emails to users
Intercom screenshot: View team performance and plan ahead with Intercom reports
Intercom screenshot: Modern Messenger
Intercom screenshot: Send auto-messages to website visitors
Intercom screenshot: Save commonly used replies
Intercom screenshot: Suggested Articles
Intercom screenshot: Smarter Knowledge Base
Intercom screenshot: Smart campaigns for marketing automation

Intercom Slides

10 core principles for starting up
Why it pays to chat: The case for live chat as a channel for growth

Intercom Awards

Intercom Integration

(11683 RATINGS)
Content Management Software
(278 RATINGS)
Web Analytics Software
(14902 RATINGS)
Project Management Software
(11280 RATINGS)
Collaboration Software
(17638 RATINGS)
Email Marketing Software