Home/Live Chat Software/Intercom
Updated on: September 21, 2020
What is Intercom ?
Intercom - Live Chat Software : SaaSworthy.com
View Gallery
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,017 Ratings) Write Review

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

Intercom Awards

Most Worthy
Highly Rated
Fastest Growing
Most Popular
Most Searched

Intercom Features Show All Features

Intercom Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA / +1 877-595-5175
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Intercom Pricing

Pricing ModelFree Trial , Subscription
Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
Screenshot of the Vendor Pricing Page
View Full Screen

Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Intercom FAQs

Intercom is Live Chat Software. Intercom offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Intercom features.

The pricing for Intercom starts at $87.00 per month. Intercom has 2 different plans:

  • Essential at $87.00 per month.
  • Pro at $153.00 per month.
    • Intercom also offers a custom plan based on the customer's request.

      Learn more about Intercom pricing.

No, Intercom does not offer a free plan.

Learn more about Intercom pricing.

Yes, Intercom provides API.

Ask the Community View Community

Intercom Alternatives Intercom Alternatives

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Zendesk Chat
Zendesk Chat
Zendesk Chat is a live chat solution that helps you better proactively engage with customers, as well as answering any questions, or resolving any issues,...
Visit Website
Intercom vs Zendesk Chat
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Drift
(746 RATINGS)
Drift
Drift is the world's first conversational marketing platform to build a good customer experience with customers. A Free Software that connects businesses with...
Visit Website
Intercom vs Drift
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveChat
(1860 RATINGS)
LiveChat
LiveChat is one of the most widely used live chat software catering its services to over 23,000 businesses across 150 countries. It has a number of chat tools...
Visit Website
Intercom vs LiveChat
95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
tawk.to
(153 RATINGS)
tawk.to
tawk.to software is a Live Chat tool used to monitor and chat with the visitors on your website, mobile app or from a free customizable page. Answer chats from...
Visit Website
Intercom vs tawk.to
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
JivoChat
(104 RATINGS)
JivoChat
JivoChat is an all-in-one business messenger that helps users communicate with customers where they are: on websites, social media, or telephony. JivoChat is...
Visit Website
Intercom vs JivoChat
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Olark
(712 RATINGS)
Olark
Olark Live Chat Software used to connect you to the right customer. The software offers features like automated messaging, custom pre-chat surveys, detailed...
Visit Website
Intercom vs Olark
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Crisp
(101 RATINGS)
Crisp
A live chat software embedded with tools and features to help you convert your visitors into customers. Crisp allows your agents to add files and emojis while...
Visit Website
Intercom vs Crisp
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Provide Support
(72 RATINGS)
Provide Support
Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps....
Visit Website
Intercom vs Provide Support
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
LiveHelpNow
(233 RATINGS)
LiveHelpNow
LiveHelpNow Software is a Suite of products Help Desk, Live Chat Software, and FAQ Builder solution to meet the needs of your customers. The software offers...
Visit Website
Intercom vs LiveHelpNow
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Comm100 Live Chat
(133 RATINGS)
Comm100 Live Chat
Comm100 is a Digital Engagement platform real-time interactions via the web, mobile, and messaging. Live Chat is a simple software used to engage customers...
Visit Website
Intercom vs Comm100 Live Chat

Intercom Reviews

OVERALL RATING
4.1
Based on 2,017 Rating(s)
Rating Distribution
  • 63.9 %
  • 27.9 %
  • 5.3 %
  • 1.8 %
  • 1.2 %
SHARE YOUR EXPERIENCE Write a Review
Sort By
Filter by Source
Rahul USource : g2crowd.com
(Reviewed on 13 September 2020)
"Most easy to use platform to interact with end users across globe and provide them help instantly."

What do you like best?

It is very easy to use, not hassle and awesome features to interact and provide best in class support to end users. Review collected by and hosted on G2.com.

What do you dislike?

I couldn't find a settings to customize my view, that is color, theme, darkness, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Intercom is the best in class, easy to use platform to support your end customers and to communicate effectively. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To effectively communicate with our end users, Intercom helps our organisation with this awesome platform.

It is instant, quick, easy to use and manage. Review collected by and hosted on G2.com.

...more
User in Information Technology and ServicesSource : g2crowd.com
(Reviewed on 01 September 2020)
"Being able to arrange and capture customer inquiries in a professional manner."

What do you like best?

The customer's information and contact person is shown because of the easy integration with salesforce. Review collected by and hosted on G2.com.

What do you dislike?

The inability to notify by screen pop up when there is a new inquiry. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It will help you track your customer inquiries and record everything for your operational and business review. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer inquiry tracking and solution recording. Review collected by and hosted on G2.com.

...more
Ritah NSource : g2crowd.com
(Reviewed on 26 August 2020)
"Time Saving"

What do you like best?

Intercom saves time, fact that it puts everything together.

This helps us assist our customers on real time, i love everything about it. It eases my work. i am already excited about the experience. Review collected by and hosted on G2.com.

What do you dislike?

I haven't encountered any challenges as yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My customers are really happy about the real time response with us, this is a great benefit Review collected by and hosted on G2.com.

...more
User in Computer SoftwareSource : g2crowd.com
(Reviewed on 24 August 2020)
"Exceptional"

What do you like best?

Real time engagement and screen shot sharing Review collected by and hosted on G2.com.

What do you dislike?

Can be overwhelming to understand everything as there are too many useful features. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

No better choice other than Intercom Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer support and ability to communicate with our users real time Review collected by and hosted on G2.com.

...more
Rodrigo MSource : g2crowd.com
(Reviewed on 24 August 2020)
"Excelent tool for messaging and automation"

What do you like best?

I like the possibility of make automatic responses to my customers and how i can be helping them in real time.

I like that i can also chat with them using the app on my phone.

The articles helps also a lot for giving guides and onboard our customers, and the saved replies are an excelent way of saving time. Review collected by and hosted on G2.com.

What do you dislike?

I would like to have a faster way of contacting support.

I would like a more robust app for iPhone

Maybe more personalization for the messenger icon on our web Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use the tool for messaging with users and leads.

With the custom bot I have given support to my customers and leads in an automatic way.

With the articles I can help my users to understand more how mi product works Review collected by and hosted on G2.com.

...more
User in Financial ServicesSource : g2crowd.com
(Reviewed on 20 August 2020)
"It is easy to use, I like that we can check statistics and it is comfortable to talk to customers"

What do you like best?

I like that it is really easy to talk to customers, we can use emojy, we can check if they looked into the message, if they are online etc Review collected by and hosted on G2.com.

What do you dislike?

There's nothing I don't like, comparing to what I used before, it is really good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can check emails, phone of our customers, it help for faster solving cases Review collected by and hosted on G2.com.

...more
Sajjan KSource : g2crowd.com
(Reviewed on 18 August 2020)
"Best app for client interaction"

What do you like best?

Easy to use from both sides and supports the file uploading which we find the most helpful thing while supporting a client. Also, we can have a previous chat history for reference if the same clients come again. Review collected by and hosted on G2.com.

What do you dislike?

There are some predefined file formats that Intercom supports to upload but for other file types, you have ao add them manually. However, if we think about this as a workaround then it's not a big process to add the new file format. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you wish to go easy while supporting or communicating with your client's then this is the best application for consideration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to solve the client's issue in real-time so it helps us to increase the client's satisfaction. Review collected by and hosted on G2.com.

...more
Giuseppe MSource : g2crowd.com
(Reviewed on 17 August 2020)
"Game changer!"

What do you like best?

Chat bot is a hero. Qualifying individuals without lifting a finger can't be beat. Review collected by and hosted on G2.com.

What do you dislike?

I used to dislike that even free users could access my support, when it's clearly stated that free tier will not include support, but that was remedied with the latest update! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Qualifying leads is helpful. Number 1 is Live chat with ARTICLE support. So much time saved! Review collected by and hosted on G2.com.

...more
Caroh KSource : g2crowd.com
(Reviewed on 12 August 2020)
"Intercom is the most powerful Emails campaign sending platform."

What do you like best?

Nice lead scoring and lead segmentation product, and perfect for easy workflow management with nice integration with other tools like social media platforms.

Intercom provides effective communication ability and it helps on recovering the previous conversations.

Chatting with the customers and easy monitoring of different chats and also for writing various reliable articles and forwarding different messages to various groups and the data importing and exporting options are very responsive. Review collected by and hosted on G2.com.

What do you dislike?

As for me nothing to complain on the platform. It takes no time for even the new people on the platform to get started. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent tool for quick communication with different customers through many channels and very productive tool on business marketing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quick easy communicating with clients, reports creating and monitoring of different chats and also screen sharing. Review collected by and hosted on G2.com.

...more
Trina HSource : g2crowd.com
(Reviewed on 30 July 2020)
"Net Law Group"

What do you like best?

It is easy to learn and navigate thus 90making it simple to train employees. Review collected by and hosted on G2.com.

What do you dislike?

The chat bell could be louder. It is hard to hear, and very faint. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is increasing customer engagement and allowing our company to practically meet our customers where they are. We can offer support in variety of ways. Review collected by and hosted on G2.com.

...more
Read All Reviews

Videos on Intercom

Intercom Screenshots

Intercom Slides

10 core principles for starting up
Why it pays to chat: The case for live chat as a channel for growth

Intercom Integration

98%
(25339 RATINGS)
Website Builder Software
88%
(480 RATINGS)
Web Analytics Software
98%
(29531 RATINGS)
Project Management Software
92%
(47718 RATINGS)
Collaboration Software
98%
(25926 RATINGS)
Email Marketing Software