Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. In terms of supporting customers, which is the final piece of this product, Intercom offers a built-in help desk, and offers the ability to add a knowledge base. The aim here is help solve customers’ problems faster, with the ultimate aim that you turn them into a loyal customer by providing a superior level of customer support.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA / +1 877-595-5175|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software|
Starts from $136 per Month
Work as a team to manage conversations
Starts from $202 per Month
Automate and optimize your workflows
The complete toolkit for business growth
The software offers Pricing plan for Acquire Customers, Engage Customers, and Support Customers on basis of request. Contact the vendor to get the latest pricing detail.
Starts from $99 per Month
Set up your perfect bot in minutes to get more qualified leads and accelerate your sales cycles
Starts from $49 per Month
Automate answers to your common questions for faster resolutions and happier customers
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
We are using intercom for last 2 years and I can definitely say that the tool has evolved a lot.
We were able to integrate intercom easily with our current web applications and website and we able to provide a live chat support platform to all our customers which lead to an increase in customer satisfaction level.
Intercom also provides us to easily reach out to our existing and prospect customers via different sources. You can create messages that and can send them via in-app chat, emails or in-app popups. This is very useful to send product updates information and to constantly keep our customers engaged.
We can also create different rules for different types of audiences and can automate the complete customer onboarding using a set of emails and in-app notifications.
Intercom has also recently launched a chatbot which can be easily configured to handle a lot of your support cases and can keep the customer engaged till the time real agent takes over.
We have also hosted our product FAQs and help documents using intercm
You don't have much control over the user access levels and can only restrict users access to some level.
Also, intercom does not currently provide API' to get the list of Articles and thus you cannot host the articles created on intercom inside your app. intercom also does not allows us to put restrictions on allowing only the logged in users to access articles.
A very good platform.
Hosting FAQ's and other user guides
Reaching out to customers for product updates.
Real-time chat support for our customers.
Pros: Innovative product in its early days now an unusable, expensive mess
Cons: Falling well behind their competition in every way
Overall: Having used Intercom since the very beginning I was a huge supporter of both the idea and the team as an Irish software business with a great idea taking on the world. I referred them to hundreds if not thousands of online businesses over the years and was a great advocate for their mission.
In the last six months however their arrogance in price gouging their customers, attitude to criticism and absolute lack of interest in feedback from their earliest customers who have used the product more than most people on earth is disturbing.
I fear Intercom is becoming a classic example of a company pumped full of venture capital that has lost all direction and forgotten what made their offering good. I also suspect they don't know that their offering was never that great and lacks really fundamental usability. A well designed competitor will blow it clean out of the water at a fifth of the price.
We're moving on and certainly won't be recommending Intercom to anyone in the future.
Pros: - Integration with website & SaaS product;
- Great (simple & powerful) built-in knowledge base with automatic chat bot;
- Insightful pre-built reports for Inbox and Articles product;
- Synergy between chat, platform, inbox, articles and messages modules of the product - it allows enabling functions as you need those.
Cons: - Unlike all other parts of the system, the UX of renewing the cancelled subscription is far from great: you'd need to purchase "new" subscription and go through the wizard once again instead of just hitting "Renew".
- The Contact profile, especially section with Custom Fields, does not accommodate all the data.
Overall: Despite minor UX issues, overall Intercom is a great product with plethora of useful functions, that are also available starting from the beginning plan (Essentials) and improve as you upgrade your subscription.
The new automation tools (Custom bots) are absolutely amazing for a heavily-loaded customer support teams.
Pros: From a marketing standpoint, creating an email drip campaign with Intercom is really simple and intuitive. You're also able to slice and dice your data accordingly so that you're targeting just the people you want.
Cons: Sometimes the platform was a little difficult to figure out because it's so robust. Thankfully the Intercom team is super responsive and willing to help when you're in a pinch.
I will give their features 4 out of 5. Excellent
Their Features was good, you pay what you get with Intercom.
But this time I feel very disappointed with this company. Here is my story:
- On 12th Feb 2019 I apply for Early Stage Program and get approved, I got an email like this:
We’ve verified your eligibility and are excited to welcome you to Intercom's Early Stage Program.
When your trial ends on Feb 12 2019, as part of the Intercom for Early Stage Program you’ll pay just $49 per month for all of our Pro Products and Custom Bots........."
Something look strange? Yes, the date look strange, the email I received is on 13th Feb 2019 but my TRIAL ENDS on 12th Feb 2019??
14 Days Free Trial Ends in -1 Day. What a joke.
But I don't easily judge people, I make a search on my email and found that I ever sign up for their Free Trial on 2nd Dec 2018 (Not Early Stage Trial, I don't know is it the same or not) and I cancelled my free trial on 3rd Dec 2018.
I got my CC charged for the first time by Intercom for $32.67 at 12th Feb 2019 (I'm okay with this one because I found that I ever sign up for their free trial in December 2018)
I use Intercome for 2 days and I cancelled my subscription on 14th Feb 2019 (I HAVE ALSO REMOVE MY CARDS) and I got email like this:
Looks like you've canceled your Intercom subscription for your app, Maksimal Indonesia. As a result, you'll lose access to Messages Pro, Inbox Pro, Articles, and Custom Bots on Feb 26, 2019.
If you think this was done by mistake, you can restart your subscription here, in your billing settings.
If you have any questions, or just want to send along some feedback, please reply all to this message!"
What shocked me is, today (13th March 2019) they are charging my cards again for $32.67 after this I will call my bank for fraud payment (I call this fraud because I make a check on my account and I even didn't found my card on my Intercom Billing Page, cause I have delete it before)
This is my first time being overcharged for what I didn't use in a Live Chat Company.
Check another Live Chat Company
I only use it for a day and I'm not capable to giving the benefit
Pros: We just started with intercom, but it's the best chatbot plugin for us, we used a few different software before, but all of them didn't have enough functionality and stability. Intercom gives us all that we need.
Cons: The most bigger problem of intercom is pricing.
The application is easy to use and navigate around. It does the job to help manage support to end users.
It can seem quite crowded on the application when there's a lot going on. The font used on the system is quite heavy.
Intercom helps our company manage support to end users efficiently and in a timely manner.
Pros: Really easy to use, Ihave seen a lot of people starting to use Intercom and time and time again they quickly get it so solve support question.
Also the nice integration with other apps (more and more) is really nice.
Cons: The article function is not a good fit for us. Its only in one language, you can't add more languages.
Also I don't like the view of how their help pages are build (not enough custom options)
They are becoming more and more corporate and everything becomes upsell (bots, changing pricing system ( =increase))
Pros: It has the most logical and user-friendly interface both for clients and support, far beyond second-best option on the market.
Cons: Do expect random bugs and technical errors to happen. The support will acknowledge and fix them, yet it can be an unpleasant surprise if you experience high volumes of customer support activity.
Overall: The biggest fun starts in the backend of your support, which literally allows you to assign the enquiry to a specific professional. The mobile app allows you to reach, say your Japanese-speaking developer in out-of-office hours if you need him badly. This is incredibly effective and I've seen it do wonders both, supporting a client and enquiring myself (I had a bad bug on Tilda which I had support dealt with on a Sunday night!)
Another unbeatable feature is the front-end design - I simply have not seen a better UX solution that I would put on my website for clients to use, seriously.
I don’t know what if you wanna go pick up the food and then go back to the gym.
I dislike the kittens and kittens are still available to pick up the food
Yes I do have a coffee table
Y’all ready for the gym today and tomorrow I’ll be home in a little bit I wanna was a good
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