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Updated on: September 30, 2022
Intercom - Live Chat Software
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,278 Ratings) Write Review

What is Intercom and how does it work?

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

Intercom Awards

Intercom Features Show All Features

Intercom Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Official Website https://www.intercom.com/
Category Live Chat Software

Intercom Pricing

Pricing ModelSubscription , Quotation Based
Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
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Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intercom pricing.

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Intercom vs JivoChat

Intercom Reviews

OVERALL RATING
4.3
Based on 2,278 Rating(s)
Rating Distribution
  • 70.9 %
  • 23.2 %
  • 4.1 %
  • 1.4 %
  • 1.4 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on Intercom

Intercom Overview
Intercom Overview
An all-new Intercom
Introducing the Conversational Support Funnel

Intercom Screenshots

Ourbound
Ourbound
Ourbound

Intercom Slides

10 core principles for starting up
Why it pays to chat: The case for live chat as a channel for growth

Intercom FAQs

Intercom is Live Chat Software. Intercom offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Intercom features.

Yes, Intercom provides API.

Articles on Intercom

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SaaS Talks Interview with Apu Pavithran, founder and CEO at Hexnode | Mitsogo Bring your own device, or BYOD concept has been getting a lot of attention from enterprises over... read more
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Top Software 7 Top Lead Generation Software to Use for Your Business in 2021 Lead generation has never been more essential in our fast-paced world. Many B2B organizations are... read more

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com