Intercom

About Intercom

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $59.0. Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

92%
Momentum

71%
Popularity

96%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Online

Intercom Awards

# 2 Most Worthy Software Live Chat Software
Q3 2021

# 3 Highly Rated Live Chat Software
Q3 2021

# 4 Fastest Growing Software Live Chat Software
Q3 2021

# 1 Most Popular Software Live Chat Software
Q3 2021

# 2 Most Worthy Live Chat Software
Q3 2019

# 2 Highly Rated Live Chat Software
Q3 2019

# 2 Fastest Growing Live Chat Software
Q3 2019

# 2 Most Popular Live Chat Software
Q3 2019

# 2 Most Searched Live Chat Software
Q3 2019

Intercom Features

Show Feature Explanation

Show Missing Features

Live Chat Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Intercom Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Conversational Marketing (Business) Custom

Turn website visitors into paying customers

Features

Conversational chatbots
Live chat for sales
Smart lead qualification
Multiple Team inboxes
Automatic meeting booking
Conversation routing rules
Account-based assignments
Revenue and performance reporting
Salesforce & Marketo integrations
Reverse IP lookup and data enrichment

Conversational Customer engagement (Business) Custom

Onboard, activate and re-engage customers

Features

Outbound email and in-product messaging
Push messages & notifications
Custom bots
Banners
Mobile carousels
Multi-channel campaigns
Product Tours
A/B testing & control groups
Message versioning
Custom events and customer segments
Salesforce, Clearbit Reveal & Marketo integrations

Conversational Support (Business) Custom

High-quality, personalized help at scale

Features

Live chat for support
In product messaging
Team inboxes
Ticketing workflows
Service Level Agreement rules
Workload management
Role-based permission
Outcome reporting
Help Center
Conversational bots
Revolution bot
Targeted messaging
Product Tours

Start (Small Business) $59.00 $59.00 per month

Basic live chat and outbound messaging.

Features

Includes 1 seat
Live chat
Targeted outbound chat
Team inbox
Slack integration

Grow (Small Businesses) $119.00 $119.00 per month

Chat, targeted email, and self-service support.

Features

Includes features of Start plan, plus
Includes 5 seats
Inbound & outbound email
Help center
Macros
Conversation ratings
HubSpot & GitHub integrations
Mobile Carousels
Banners

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intercom Pricing.

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Intercom Reviews

User Rating

4.5/5 (Based on 4,448 Ratings)

Ratings Distribution

Excellent
64.7%
Very Good
27.2%
Average
5.8%
Poor
1.2%
Terrible
1.1%

Do You Use Intercom?

Write a Review

Review Summary

Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.

Pros

Seamlessly streamline customer communication across multiple channels.
Personalize customer interactions with targeted messaging and automation.
Gain valuable insights into customer behavior through robust analytics.
Enhance customer satisfaction with proactive support and personalized outreach.

Cons

May require additional resources for setup and maintenance.
Some users might find the interface overwhelming due to its featurerich nature.
May not be suitable for businesses with limited budgets due to its pricing model.
Limited customization options compared to some competing platforms.