Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. In terms of supporting customers, which is the final piece of this product, Intercom offers a built-in help desk, and offers the ability to add a knowledge base. The aim here is help solve customers’ problems faster, with the ultimate aim that you turn them into a loyal customer by providing a superior level of customer support.
|Support||Business Hours Online||Customer Type||Large Enterprises Medium Business Small Business|
|API||Contact||San Francisco, CA / +1 877-595-5175|
|Deployment||SaaS/Web/Cloud Mobile - Android Mobile - iOS||Category||Live Chat Software|
Starts from $136 per Month
Work as a team to manage conversations
Starts from $202 per Month
Automate and optimize your workflows
The complete toolkit for business growth
The software offers Pricing plan for Acquire Customers, Engage Customers, and Support Customers on basis of request. Contact the vendor to get the latest pricing detail.
Starts from $99 per Month
Set up your perfect bot in minutes to get more qualified leads and accelerate your sales cycles
Starts from $49 per Month
Automate answers to your common questions for faster resolutions and happier customers
Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Pros: I love how easy it is to create dynamic, creative campaigns without the need for heavy development or IT. This is a tool the makes an impact across Sales, Marketing, and Support!
Cons: Nothing much to dislike. The built in reporting, in terms of exporting, is pretty lackuster. But that's about ti!
Overall: It's an amazing program that has had a great impact on our business thus far!
Pros: UI is great
Great CRM and chat tool
Great for communcating with customers in app
Cons: Costly but apart from that I can't think of anything I dislike
Overall: Very positive so far
Pros: Its very easy to understand and analyse the leads
Very user friendly and also able to monitor chats as well
Cons: Notification sound can not be customized
Pros: Really easy to set up and start using on any website. It is also extremely powerful with a ton of integration that fits most people's needs.
Cons: It isn't cheap. To get the most out of this software, a lot of plans need to be purchased separately and the cost adds up.
Pros: At the simplest option, you have a nice website chatbot and help desk. Buy all of the suite and you have an awesome suite of tools that almost fully automates this function in your business. Intercom has loads of integrations to push things further like Slack, Salesforce and many others. CRM, chatbot, help desk - Intercom has been my go to for when building lean startups.
Cons: Can take some fine tuning with an engineer to get it working perfectly, but nothing in addition to what I'd expect.
Pros: Intercom does exactly what we need it to do. We've never had notable technical issues and customer support is helpful. The FAQ section was a tememndous help for our business.
Cons: It seems that they tried out a lot of changes in a short period of time, and not all of them were so great. Overall, though, it maintains satisfactory functionality.
Overall: Intercom chat has been incredibly valuable for our customers to get answers ASAP, particulary when email inboxes get backed up.
Pros: Intercom is really easy to set up and importing users into the software is really simple. It's nice to be able to create an online library of help articles and have it available for our users to find. The chat feature is what we use most and our users definitely enjoy how easy it is to reach out to us.
Cons: Our customers have a difficult time closing out of conversations or seeing actions on our screen that need to be taken on the right hand of the screen. The chat box will often times cause them to become more frustrated as they need to open and close the chat as we give instructions. The close button is in a circle under the chat, which is a spot that most people don't usually look for.
There are a few customizable things that we'd like to see. Like the ability to create custom out of office messages or include holiday messages to let our users know we're either out of office or responding slowly.
Overall: Our main use for intercom is tier 1 chat support. Our users know that this is the fastest way to get ahold of us. In lieu of using a chatbot we've gone in and created a bunch of quick responses that we can go in and edit. This has cut down on the amount of time we spend chatting with a customer and it allows us to control the message that we are sending out across the board.
We've also used campaigns to let our users know of new product releases and have sent out Net Promoter Score Survey's out in a campaign.
I'd like to note that we do not use Intercom as a CRM for leads on enterprise accounts.
Pros: Intercom is an excellent software for companies that allows them to keep in touch with their customers. With its chatting abilities that are able to link directly to the company website, customer service has never been easier! Consumers feel that they are being cared for, and it is a great place to keep all interactions.
Cons: The hardest thing about this software is keeping it organized, so that all customers feel that they are getting the help they need. using an email inbox, it is easy to simply keep going through until all the messages have been read. However with intercom, it can get a bit confusing as to which customers have been helped and which ones have already talked with an employee.
Overall: Intercom has been a great help for our company, we have been able to give even faster and better support to those who need it, and as the software improves it will be good to continually have better support.
Pros: Intercom is a relatively simple way to host both in-app and on-site chat with customers. It's easy to route certain conversations to certain people (questions to support, prospects to sales, etc.)
Cons: Much of the new functionality that's on the cutting-edge of chat-video, advanced bots, etc.-requires higher tiers of packaging. Wish more of these were available at a base package level.
Pros: It's very easy to use for customer service and also has vary functional tools for planing the email which the company gets and answering them is also easy process , it has also funny tools for live chat , like emojis or GIFs . The design for this application is lovely .
Cons: I think they should fix some bugs which integration process has like the count of emails or online visitors.
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