Home/Live Chat Software/Intercom
Updated on: July 10, 2020
What is Intercom ?
Intercom - Live Chat Software : SaaSworthy.com
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(535 Ratings) Write Review

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

Intercom Awards

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Highly Rated
Fastest Growing
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Intercom Features Show All Features

Intercom Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, CA / +1 877-595-5175
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Intercom Pricing

Pricing ModelFree Trial , Subscription
Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
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Intercom Pricing
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Disclaimer: The pricing details were last updated on 06/12/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Intercom FAQs

Intercom is Live Chat Software. Intercom offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Intercom features.

The pricing for Intercom starts at $87.00 per month. Intercom has 2 different plans:

  • Essential at $87.00 per month.
  • Pro at $153.00 per month.
    • Intercom also offers a custom plan based on the customer's request.

      Learn more about Intercom pricing.

No, Intercom does not offer a free plan.

Learn more about Intercom pricing.

Yes, Intercom provides API.

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Intercom Reviews

OVERALL RATING
3.9
Based on 535 Rating(s)
Rating Distribution
  • 379
  • 68
  • 32
  • 55
  • 1
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Rehmat AlamSource : play.google.com
(Reviewed on 23 June 2020)

Without instant notifications, this is useless. It took 10 minutes before I got the notification. And the visitor already left way before I even knew that they contacted me. Please fix this bug ASAP. The browser notifications are instant. I feel your mobile development team sucks here. I will change my rating once this bug is fixed. I am giving 1 star because there isn't a 0 or negative rating available.

...more
Arpan ShahSource : play.google.com
(Reviewed on 23 June 2020)

App don't have simple features , for example 1) When you copy anything html gets copied on App 2) You can zoom a simple picture which anyone has sent. Can't download it also. It's vey irritating.

...more
Vladdy LakotskiSource : play.google.com
(Reviewed on 19 June 2020)

update time on Android 10 is very bad it takes 10-15 minutes for notification to appear on the phone, since it appeared on PC. This is a huge delay, sometimes I have to refresh manually to see new messages.

...more
POLARISpro489Source : apps.apple.com
(Reviewed on 09 June 2020)
No features

Needs way more features or constant updates. Right now you write into support and they say “oh yeah we will add it to the list” and it goes nowhere. I’ve been a customer for years and will probably switch due to the lack of improvement with the service.

...more
POLARISpro489Source : apps.apple.com
(Reviewed on 23 May 2020)
Needs more basic features

Needs updated more frequently to add basic features

...more
Will GoadSource : trustradius.com
(Reviewed on 13 May 2020)
Intercom is built for fast, simple deployment of live Chat and Help Center

Use Cases and Deployment Scope

Intercom is used as a Help Center across all three of our products. In two of our products, it is accessed as a standalone Help Center. In one, it is accessed In-App. Additionally, we use Intercom to manage chat for both sales and customer support on our SaaS product. This tool is also used to house our Tips & Tricks Videos and Release Notes.

Pros and Cons

  • Chat within SaaS applications.
  • Creation of simple tutorials or articles.
  • Housing of training/customer-facing videos.
Edit
  • The ability to track and catalog service tickets by ID/Customer/Etc.
  • Reporting functionality could be stronger, I believe.
  • I believe that the ability to build out asynchronous learning plans.

Likelihood to Recommend

If your product is simple and intuitive and your service requests can be solved in a quick chat, Intercom is excellent at solving customer success challenges. Additionally, the ability to recommend articles housed in Intercom is very valuable.

The searching is extremely helpful and easy to use.

Creating articles is SOOO easy. I can easily add video, images, text, etc. and publish the article quickly.
Read Will Goad's full review

...more
Murad MagerramoffSource : play.google.com
(Reviewed on 04 May 2020)

the app is piece of 💩

...more
Tom KrwaweczSource : play.google.com
(Reviewed on 29 April 2020)

Can't login with Google

...more
LaQuita Bonner-OdomSource : play.google.com
(Reviewed on 25 April 2020)

Sweet app

...more
Karl DickinsonSource : play.google.com
(Reviewed on 21 April 2020)

Doesn't sign in with google account

...more
Read All Reviews

Videos on Intercom

Intercom Screenshots

Intercom Slides

10 core principles for starting up
Why it pays to chat: The case for live chat as a channel for growth

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