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About Intercom

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

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Screenshots & Videos

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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
  • Reviews
  • Momentum
  • Popularity

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Online

Intercom Awards

Intercom Features

Live Chat Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors


Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Persistent Chat

Creating a subject-based group conversation that persists over time

Knowledge Database

Lets you have an access to all your past chat history and documents


Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online
Intercom Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intercom Pricing.

Intercom Alternatives

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Intercom Reviews

User Rating

4.5/5 (Based on 3,859 Ratings)

Rating Distribution

  • Excellent

  • Very Good

  • Average

  • Poor

  • Terrible


User Sentiments

User-Friendly Interface, Extensive Integrations, Comprehensive Customer Support, Robust Chat Functionality

Confusing Pricing Model, Mobile App Functionality, Limited Email Features, Sluggish Performance

Do You Use Intercom?

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Review Summary

Intercom is a popular customer engagement platform praised for its user-friendly interface, customization options, and effective lead generation capabilities. Customers appreciate its live chat feature, which allows for quick and personalized responses. Additionally, Intercom's automation tools help streamline communication and improve efficiency. However, some users mention occasional glitches or limitations in customization and reporting capabilities. Overall, Intercom is a solid choice for businesses looking for a comprehensive customer engagement solution.


  • Seamlessly streamline customer communication across multiple channels.
  • Personalize customer interactions with targeted messaging and automation.
  • Gain valuable insights into customer behavior through robust analytics.
  • Enhance customer satisfaction with proactive support and personalized outreach.


  • May require additional resources for setup and maintenance.
  • Some users might find the interface overwhelming due to its featurerich nature.
  • May not be suitable for businesses with limited budgets due to its pricing model.
  • Limited customization options compared to some competing platforms.

Intercom Reviews

AI-Generated from the text of User Reviews

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Intercom FAQs

What is Intercom used for?

Intercom is Live Chat Software. Intercom offers the following functionalities:

  • Visitor Targeting
  • Video Chat
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Knowledge Database
  • Co-Browsing
  • Call Me Option
  • Agent Scheduling

Learn more about Intercom features.

What are the top alternatives for Intercom?

Does Intercom provide API?

Yes, Intercom provides API.

Intercom Contact

Vendor Details

San Francisco, California

Contact Details

Not available

Social Media Handles

Grid Report for Intercom


Intercom Integrations


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