Home/Live Chat Software/Intercom
Updated on: September 26, 2021

What is Intercom ?

Intercom - Live Chat Software
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Intercom

Helps sales and marketing professionals to acquire customers
(2,285 Ratings) Write Review

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

Intercom Awards

Intercom Features Show All Features

Intercom Technical details

Support 24/7 (Live rep) Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number San Francisco, California
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Category Live Chat Software

Intercom Pricing

Pricing ModelSubscription , Quotation Based
Conversational Marketing (Business)
Custom

Turn website visitors into paying customers

Features

  • Conversational chatbots
  • Live chat for sales
  • Smart lead qualification
  • Multiple Team inboxes
  • Automatic meeting booking
  • Conversation routing rules
  • Account-based assignments
  • Revenue and performance reporting
  • Salesforce & Marketo integrations
  • Reverse IP lookup and data enrichment
Conversational Customer engagement (Business)
Custom

Onboard, activate and re-engage customers

Features

  • Outbound email and in-product messaging
  • Push messages & notifications
  • Custom bots
  • Banners
  • Mobile carousels
  • Multi-channel campaigns
  • Product Tours
  • A/B testing & control groups
  • Message versioning
  • Custom events and customer segments
  • Salesforce, Clearbit Reveal & Marketo integrations
Conversational Support (Business)
Custom

High-quality, personalized help at scale

Features

  • Live chat for support
  • In product messaging
  • Team inboxes
  • Ticketing workflows
  • Service Level Agreement rules
  • Workload management
  • Role-based permission
  • Outcome reporting
  • Help Center
  • Conversational bots
  • Revolution bot
  • Targeted messaging
  • Product Tours
Start (Small Business)
$59 /Month

Basic live chat and outbound messaging.

Features

  • Includes 1 seat
  • Live chat
  • Targeted outbound chat
  • Team inbox
  • Slack integration
Grow (Small Businesses)
$119 /Month

Chat, targeted email, and self-service support.

Features

  • Includes features of Start plan, plus
  • Includes 5 seats
  • Inbound & outbound email
  • Help center
  • Macros
  • Conversation ratings
  • HubSpot & GitHub integrations
  • Mobile Carousels
  • Banners
Screenshot of the Vendor Pricing Page
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Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intercom pricing.

Intercom FAQs

Intercom is Live Chat Software. Intercom offers the following functionalities:

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat
  • Visitor Targeting

Learn more about Intercom features.

Yes, Intercom provides API.

Ask the Community View Community

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Intercom Reviews

OVERALL RATING
4.2
Based on 2,285 Rating(s)
Rating Distribution
  • 66.1 %
  • 26 %
  • 4.5 %
  • 1.9 %
  • 1.5 %
SHARE YOUR EXPERIENCE Write a Review
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Luca Proculo Gentile
Luca Proculo GentileSource : trustpilot.com
(Reviewed on 21 February 2021) Great tool for websites

Great tool for websites! I say it as a website visitor, not as a webmaster.You can easily open the pop-up, leave your message, and if the customer support is not available at the moment, they will reply you on email. REALLY CONVENIENT!

...more
Julius  L
Julius LSource : g2crowd.com
(Reviewed on 23 November 2020) "Very good experience. Since I work at Hostinger using Intercom, I love it."

What do you like best?

Ease of access, and the picture/emoji management. Predefines and saved replies, articles!

What do you dislike?

I haven't found anything that I dislike in 2 months of work.

Recommendations to others considering the product:

Just try everything and see for yourself, it's really easy to use and it's a very good platform! No wonder Hostinger chose Intercom :)

What problems are you solving with the product? What benefits have you realized?

Customer support related, websites, domains, SSL's and etc. Hosting problems for the clients :)

It's easy to navigate even with more than 2 chats.

...more
David B
David BSource : g2crowd.com
(Reviewed on 23 November 2020) "The ultimate communication management platform"

What do you like best?

That it does exactly what it says on the tin - it's an intercom. But, with benefits.

What do you dislike?

When your outbound messaging campaigns grow, or when the number of help centre articles grow, it can be difficult to navigate through to the outbound message or article that you want to update.

Recommendations to others considering the product:

If you are looking for a platform that allows you to capture customer feedback, reach out to your users as well as tracking any of the associated data, then look no further. There are added benefits of help centres and product tours to name but a few!

What problems are you solving with the product? What benefits have you realized?

Intercom enables us to better manage customer feedback as well as messaging to customers.

...more
s a
s aSource : g2crowd.com
(Reviewed on 16 November 2020) "Its been wonderful having the customer care team ready to help us every step of the way!"

What do you like best?

Its been great to have an intercom team member there whenever I or anyone on my team has been in need of guidance. It's wonderful how easily we are able to get the assistance we have needed.

What do you dislike?

There are few feature gaps but nothing that's really affected our ability to integrate intercom.

Recommendations to others considering the product:

If you're looking for a way to connect with your customers in real-time that is easy to use and easy to integrate, Intercom is definitely worth looking into! So far my experience working with them has been wonderful!

What problems are you solving with the product? What benefits have you realized?

Its made it much easier to interact with our customers, help them navigate the app and reach out to us all while offering us wondering insight into who our customers are.

...more
Franck M
Franck MSource : g2crowd.com
(Reviewed on 15 November 2020) "best customer support ever"

What do you like best?

Customer service is very awesome, friendly, kind, and helpful. They always take time to give you the right answer and if there's no solution to your problem, they would still find another way to solve it.

What do you dislike?

I just dislike the impossibility to customize the survey question "what did you think about XXXX's service?" which sometime can lead the user to answer about a general feeling, instead of this conversation specifically.

What problems are you solving with the product? What benefits have you realized?

Intercom helps me solving urgent issues for which users need an instant answer

...more
Greg Morris
Greg Morris Source : g2crowd.com
(Reviewed on 15 November 2020) "Great Team and Product"

What do you like best?

The product is tops in terms of live chat software that I've ever seen. Continuous growth and expansion of features is nice as well.

What do you dislike?

Long wait times for standard members. For a long time, an Intercom teammate would finally answer and then I was at the whim of when they would return. Seems like in the last few weeks this has changed and there is handing off of issues between teammates for faster tech support, which is MUCH better, as before this was a god-aweful element of Intercom service.

Also, a way of giving a heads up to members BEFORE changing elements of service would not only be nice - we NEED this to be the case.

What problems are you solving with the product? What benefits have you realized?

Concierge level support for our yoga retreat and TTC platform.

This allows us a leg up on all competitor sites.

...more
Raz M
Raz MSource : g2crowd.com
(Reviewed on 14 November 2020) "very valuable tool - helps us a lot"

What do you like best?

great tool with great UX. the different features to segment and contact customers are amazing

What do you dislike?

lack of key capabilities in the Intercom Mobile app.

Recommendations to others considering the product:

Go for it!

What problems are you solving with the product? What benefits have you realized?

maintaining a constant connection with our customers

...more
Doug M
Doug MSource : g2crowd.com
(Reviewed on 14 November 2020) "Intercom Survey"

What do you like best?

Very easy to use, integration with GitHub really helps.

What do you dislike?

I wish reporting was a bit more powerful. Direct integration with close.io would be great.

Recommendations to others considering the product:

I’d recommend intercom to others.

What problems are you solving with the product? What benefits have you realized?

Helping our customers with support issues.

...more
James D
James DSource : g2crowd.com
(Reviewed on 14 November 2020) "Couldn't run my business with out it"

What do you like best?

Intercom does it all. Support system, email marketing, documentation -- all in one easy-to-use package that makes it simple to target customers with the right message. I don't need to rely on 5 separate systems.

What do you dislike?

Pricing is complicated and some features can be unreachable for smaller businesses that could still benefit greatly.

The Articles product is good but not great for the money. Lack of formatting options is one of the biggest issues.

What problems are you solving with the product? What benefits have you realized?

We handle ALL of our customer communications through Intercom, which leads to major increase in efficiency. Since utilizing their email campaigns feature, we've been able to reduce the number of tools we use.

...more
Anna Anqi L
Anna Anqi LSource : g2crowd.com
(Reviewed on 13 November 2020) "very user friendly and super powerful Customer Support and Sales tool!"

What do you like best?

UI UX, their support team, product team, webinars

What do you dislike?

sometimes it can take a few days to get an answer from their customer support team but it's cuz of COVID so totally understandable

What problems are you solving with the product? What benefits have you realized?

customer support using bots and written articles (step-by-step instructions with screenshots), integration with Slack, Stripe, Typeform, etc.

...more
Read All Reviews

Videos on Intercom

Intercom Overview
Intercom Overview
An all-new Intercom
Introducing the Conversational Support Funnel

Intercom Screenshots

Ourbound
Ourbound
Ourbound

Intercom Slides

10 core principles for starting up
Why it pays to chat: The case for live chat as a channel for growth

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com