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Intercom

Helps sales and marketing professionals to acquire customers

(2,175 Ratings) Write Review

What is Intercom and how does it work? Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.

FOLLOWERS 55,859 42,361 38,639 11,870 8,580

Intercom Awards

Intercom Features Show All Features

Live Chat Features

Visitor TargetingVisitor targeting is used to get the right content to the right visitors with flexible segments that are always up-to-date. Visitor targeting enables businesses to personalize their content and target experiences to specific visitor segments. It involves creating the segments you require to reach the exact visitors you need and achieve your business goals.
Video ChatMake conversations more personal with video calling between your agents and your visitors
TransfersTransfer of calls from one operator to another with just one click
Shortcut MessagesShortcut messages allow you to configure an unlimited set of pre-canned responses that agents can use to quickly reply to frequently asked questions. This means quicker, more consistent responses. Agents may ask visitors for more details or provide specific answers by using commands (or selecting from a menu). It's also a great way for new agents to get up to speed faster by relying on a body of information that's already been developed.
Persistent ChatPersistent chat lets you create topic-based discussion rooms that persist over time. Persistent chat rooms are where you can communicate and collaborate with a group of people who have a common area of interest.
Knowledge DatabaseA knowledge database is more than just a set of documents stored on servers. A knowledge database includes information on a specific material or general method of study, as well as information such as monograph revision history, comprehensive information on current work, or links to standard catalog numbers, among other things
Co-BrowsingCo-browsing allows agents and customers to practically be on the same page. Agents can access and communicate with customers' web browsers in a matter of seconds with the click of a button. As a result, they are able to provide real-time, customized assistance with complex processes. Agents only see pages that have been allowed with co-browsing, not any other open browser tabs or applications on a customer's device.
Call Me OptionThe Call me feature gives users a way to join the audio portion of a meeting by phone. This is handy in scenarios when using a computer for audio might not be possible.
Agent SchedulingThings happen. Agents call in sick, and some just aren't working to their full capacity. Supervisors must be able to make changes on the fly. This is called agent scheduling. Agent scheduling helps generate reports that equate schedules to agent results and allow for the identification of schedule anomalies for agent assessment and coaching.
Offline FormOffline forms feature allows your team to collect important information even when they have limited or no internet access.

Intercom Technical details

Support	24/7 (Live rep) Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	San Francisco, California
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Official Website	https://www.intercom.com/
Deployment	SaaS/Web/Cloud Mobile - Android Mobile - iOS	Category	Live Chat Software

Intercom Pricing

Pricing ModelSubscription , Quotation Based

Conversational Marketing (Business)

Custom

Turn website visitors into paying customers

Features

Conversational chatbots
Live chat for sales
Smart lead qualification
Multiple Team inboxes
Automatic meeting booking
Conversation routing rules
Account-based assignments
Revenue and performance reporting
Salesforce & Marketo integrations
Reverse IP lookup and data enrichment

Conversational Customer engagement (Business)

Custom

Onboard, activate and re-engage customers

Features

Outbound email and in-product messaging
Push messages & notifications
Custom bots
Banners
Mobile carousels
Multi-channel campaigns
Product Tours
A/B testing & control groups
Message versioning
Custom events and customer segments
Salesforce, Clearbit Reveal & Marketo integrations

Conversational Support (Business)

Custom

High-quality, personalized help at scale

Features

Live chat for support
In product messaging
Team inboxes
Ticketing workflows
Service Level Agreement rules
Workload management
Role-based permission
Outcome reporting
Help Center
Conversational bots
Revolution bot
Targeted messaging
Product Tours

Start (Small Business)

$59 /Month

Basic live chat and outbound messaging.

Features

Includes 1 seat
Live chat
Targeted outbound chat
Team inbox
Slack integration

Grow (Small Businesses)

$119 /Month

Chat, targeted email, and self-service support.

Features

Includes features of Start plan, plus
Includes 5 seats
Inbound & outbound email
Help center
Macros
Conversation ratings
HubSpot & GitHub integrations
Mobile Carousels
Banners

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Disclaimer: The pricing details were last updated on 13/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Intercom pricing.

Intercom Alternatives Intercom Alternatives

Intercom Reviews

OVERALL RATING 4.3 Based on 2,175 Rating(s)

Rating Distribution

Excellent 70.9 %
Very Good 22.1 %
Average 4.1 %
Poor 1.4 %
Terrible 1.4 %

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Videos on Intercom

Intercom Overview

An all-new Intercom

Introducing the Conversational Support Funnel

Intercom Screenshots

Ourbound

Intercom Slides

10 core principles for starting up

Intercom FAQs

Q. What is Intercom used for?

Intercom is Live Chat Software. Intercom offers the following functionalities:

Visitor Targeting
Video Chat
Transfers
Shortcut Messages
Persistent Chat
Knowledge Database
Co-Browsing
Call Me Option
Agent Scheduling

Learn more about Intercom features.

Q. What are the top alternatives for Intercom?

Here`s a list of the best alternatives for Intercom:

Q. Does Intercom provide API?

Yes, Intercom provides API.

Articles on Intercom

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