What are the best aspects of this product?
X-Cart is among the most stable and reliable ecommerce platforms on the market. APIs are worth of every respect, since they make it possible for the website to integrate with third party systems without any problem or delay. What is really special is that it posesses a suite of advanced out-of-box features, where I can always find the particular option I'm looking for. In case I don't, I consider contacting their development service, where I always get support and advice on a reasonable price.
What aspects are problematic or could work better?
As I said, support is awesome, but the development team is overseas, and the time difference is taking its toll, to say so. As I am in the US, I have completely different working hours, and I have to wait at least 5-6 hours to hear from them. We're handling this somehow, but the real problem arises when one has to explain this to clients, and to make them wait. Not that pleasant.
What specific problems in your company were solved by this product?
You know that feeling when you're simply too ambitious (and aware of it), and dreams somehow come true? Well, X-Cart did the very same thing for us! We wanted to host the ecommerce platform from home, relying on the fact that it will be fast, easy, and efficient. We also had a never-ending list of features we would need, such as SEO URLs, configuration, cross-selling, and diverse product options. Finally, we wanted to see the platform integrated with many third party systems.
Are you a current user of this product?