Home/Call Center Software
Updated on: November 24, 2020
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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Freshservice

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
(1,284 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly, automate workflows offer convenient self-service options, manage SLAs read more

97%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk

Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar custome
(4,848 Ratings)

Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. It unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly, automate workflows offer convenient self-service options, manage SLAs read more

TalkDesk - Call Center Software : SaaSworthy.com
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(2,882 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

Nextiva - Call Center Software : SaaSworthy.com
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,117 Ratings)

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more

Five9 - Call Center Software : SaaSworthy.com
96%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Five9

Moving to the Cloud is Moving to the Speed of Business
(959 Ratings)

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more

Aircall - Call Center Software : SaaSworthy.com
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Aircall

All-in-one Cloud Call Center Solution
(358 Ratings)

Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals. It integrates with Hubspot,... read more

CallHippo - Call Center Software : SaaSworthy.com
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallHippo

A Solution to Optimize Calls to Customers
(228 Ratings)

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more

CallTrackingMetrics - Call Center Software : SaaSworthy.com
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTrackingMetrics

Consolidated Tool for Call Tracking and Analysis
(576 Ratings)

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can... read more

CloudTalk - Call Center Software : SaaSworthy.com
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Powerful Virtual Phone System For Businesses
(465 Ratings)

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The... read more

CallTools - Call Center Software : SaaSworthy.com
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools

Complete Outbound & Inbound Solution
(237 Ratings)

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.... read more

Bright Pattern - Call Center Software : SaaSworthy.com
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
(136 Ratings)

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more

CircleLoop - Call Center Software : SaaSworthy.com
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CircleLoop

A Business Telephone Solution for Teams
(54 Ratings)

CircleLoop software is a Call Center tool used to manage call menus. Add local, national, mobile and international numbers. Route your incoming calls, redirect calls to voicemail, other users or external phone numbers after hours. Receive notifications in real-time to measure your team's... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.5
96 4.5
96 4.2
95 3.9
93 4.3
92 4.7
91 4.4
91 4.9
90 4.4
90 4.4

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Articles on Call Center Software

Research Report
Call centre management is not an uncomplicated task as it necessitates plenty of hard work,... read more

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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