Home/Call Center Software
Updated on: May 24, 2019
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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Zendesk Talk - Call Center Software : SaaSworthy.com
98%

Zendesk Talk

Feature-rich customer support solution.
★★★★★
★★★★★
( 1,928 Ratings)

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

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Nextiva - Call Center Software : SaaSworthy.com
84%

Nextiva

A Simple All-in-one Customer Suite Solution
★★★★★
★★★★★
( 254 Ratings)

Nextiva is a platform used to unify your business communication. The software offers Business Communication and Relationship Management suite for making better decisions. The software provides phone service tools to prospect, engage, and manage customers. Analyze customer feedback, and generate... read more

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Voiptime - Call Center Software : SaaSworthy.com
80%

Voiptime

A Cold Calling Software for Business
★★★★★
★★★★★
( 84 Ratings)

Voiptime is a Cloud-based Automated Call Center Software. The software offers Preview dialer, Power dialer, Predictive dialer systems to meet your business needs. Real-time dashboard to monitor the current agent activity, and call campaign progress. It integrates with Webhooks and API. Small,... read more

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PrimoDialler - Call Center Software : SaaSworthy.com
77%

PrimoDialler

Cloud-based call center software
★★★★★
★★★★★
( 49 Ratings)

PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated... read more

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XCALLY - Call Center Software : SaaSworthy.com
73%

XCALLY

Best omnichannel contact center application.
★★★★★
★★★★★
( 59 Ratings)

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more

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Telnyx - Call Center Software : SaaSworthy.com
72%

Telnyx

A Simple All-in-one Communications Solution
★★★★★
★★★★★
( 54 Ratings)

Telynx is a communication platform used for delivering voice, messaging and IP services. Engage customers for crystal clear calls, and marketing channels to manage campaign ROI and drive conversion. The software offers IVR to build customer experience. Small, Medium and Large companies make use of... read more

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ContactCentral - Call Center Software : SaaSworthy.com
69%

ContactCentral

The Easiest Phone System for Small Businesses

ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that... read more

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Dialer360 - Call Center Software : SaaSworthy.com
64%

Dialer360

Highly secure call center software with PCI compliance.
★★★★★
★★★★★
( 18 Ratings)

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting... read more

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Knowlarity - Call Center Software : SaaSworthy.com
62%

Knowlarity

Call center software with cloud telephony solution
★★★★★
★★★★★
( 7 Ratings)

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing... read more

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TalkDesk - Call Center Software : SaaSworthy.com
60%

TalkDesk

Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
( 709 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.4
84 4.6
80 4.8
77 4.9
73 4.9
72 4.8
69 NA
64 4.6
62 3.9
60 4.4

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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DOWNLOAD
by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
read more
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
read more
DOWNLOAD

Questions on Call Center Software

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Why call transfer is necessary for a call center software?

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Answered by Dhatri Arun | 1 years ago

It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.

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What is the use of command center in Calabrio One software?

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Answered by Ankur Pal | 1 years ago

By using central command center, you can manage all your call center activities and can monitor all calls in real-time.

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Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 1 years ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Which is the best call center software for startups?

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Answered by Akhila Gupta | 1 years ago

Freshcaller is very much suitable software for startups as it has all essential features.

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Which is the best call center software in terms of secured customer support?

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Answered by Dia Khatun | 1 years ago

Dialer360 is a PCI compliance software which secures all financial data of customers.

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Is there any free call center software available?

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Answered by Arnesh Sudha | 1 years ago

Yes. Freshcaller has a free version with limited features.

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Which is the most popularly used Call Center Software?

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Answered by Tushar Saini | 1 years ago

The most widely used call center software is Zendesk.

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com