Home/Call Center Software
Updated on: March 20, 2019
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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Zendesk Talk - Call Center Software : SaaSworthy.com
97%

Zendesk Talk

Feature-rich customer support solution.
★★★★★
★★★★★
( 1,878 Ratings)

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

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Five9 - Call Center Software : SaaSworthy.com
81%

Five9

Moving to the Cloud is Moving to the Speed of Business
★★★★★
★★★★★
( 275 Ratings)

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more

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CallTools - Call Center Software : SaaSworthy.com
78%

CallTools

Complete Outbound & Inbound Solution
★★★★★
★★★★★
( 71 Ratings)

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.... read more

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Twilio Flex - Call Center Software : SaaSworthy.com
78%

Twilio Flex

The first fully-programmable contact center platform
★★★★★
★★★★★
( 133 Ratings)

Twilio Flex is a fully programmable cloud contact center Platform. Flex delivers what you need to run an enterprise contact center out-of-the-box. Deploy and customize discrete components to match your exact business needs without deciding between build or buy. Use ready-made programmable building... read more

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Bright Pattern - Call Center Software : SaaSworthy.com
77%

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
★★★★★
★★★★★
( 74 Ratings)

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more

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TalkDesk - Call Center Software : SaaSworthy.com
77%

TalkDesk

Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
( 445 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

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Connect First - Call Center Software : SaaSworthy.com
76%

Connect First

Contact center platform built for the cloud
★★★★★
★★★★★
( 63 Ratings)

Connect First is a cloud-based contact center software. Connect First set out to revolutionize the contact center industry around the primary mission of helping companies provide exceptional customer experiences. Connect First helps to Connect with a complete end-to-end cloud contact center... read more

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Freshcaller - Call Center Software : SaaSworthy.com
74%

Freshcaller

An effective call center application for startups.
★★★★★
★★★★★
( 6 Ratings)

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask... read more

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3CLogic - Call Center Software : SaaSworthy.com
73%

3CLogic

Cloud Communication Platform
★★★★★
★★★★★
( 45 Ratings)

3CLogic is a cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using... read more

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Telax - Call Center Software : SaaSworthy.com
71%

Telax

The Contact Center Made Easy
★★★★★
★★★★★
( 26 Ratings)

Telax offers the leading Cloud Contact Software as a Service solution combining the most robust suite of features, with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
97 4.3
81 4.1
78 4.9
78 4.6
77 4.6
77 4.4
76 4.4
74 5
73 4.1
71 4.4

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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DOWNLOAD
by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
read more
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
read more
DOWNLOAD

Questions on Call Center Software

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Why call transfer is necessary for a call center software?

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Answered by Dhatri Arun | 10 months ago

It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.

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What is the use of command center in Calabrio One software?

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Answered by Ankur Pal | 10 months ago

By using central command center, you can manage all your call center activities and can monitor all calls in real-time.

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Is there any free call center software available?

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Answered by Arnesh Sudha | 10 months ago

Yes. Freshcaller has a free version with limited features.

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Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 10 months ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Which is the most popularly used Call Center Software?

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Answered by Tushar Saini | 10 months ago

The most widely used call center software is Zendesk.

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Which is the best call center software for startups?

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Answered by Akhila Gupta | 10 months ago

Freshcaller is very much suitable software for startups as it has all essential features.

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Which is the best call center software in terms of secured customer support?

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Answered by Dia Khatun | 10 months ago

Dialer360 is a PCI compliance software which secures all financial data of customers.

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The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com