Home/Call Center Software
Updated on: November 13, 2018
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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FocalScope
61%
FocalScope Enhances your communication with your visitors
★★★★★
★★★★★
( 21 Ratings)

FocalScope is a feature-rich live chat software that helps in converting your website visitors into customers. With amazing pre-built templates and customizable live chat signup forms, FocalScope helps you impress your visitors from the word go. The canned or predefined chat responses make it... read more

I Use this
Freshcaller
74%
Freshcaller An effective call center application for startups.
★★★★★
★★★★★
( 6 Ratings)

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask... read more

I Use this
XCALLY
61%
XCALLY Best omnichannel contact center application.
★★★★★
★★★★★
( 54 Ratings)

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more

I Use this
PrimoDialler
54%
PrimoDialler Cloud-based call center software
★★★★★
★★★★★
( 47 Ratings)

PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated... read more

I Use this
Dialer360
46%
Dialer360 Highly secure call center software with PCI compliance.
★★★★★
★★★★★
( 7 Ratings)

One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting... read more

I Use this
LiveAgent
81%
LiveAgent All in one platform for customer query
★★★★★
★★★★★
( 618 Ratings)

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called... read more

I Use this
Zingtree
57%
Zingtree An easy to use agent scripting application.
★★★★★
★★★★★
( 85 Ratings)

Quickly build, deploy and analyze agent scripts with Zingtree. You can easily add agent scripts in any browser and can set up individual agent tracking to monitor your agents performance. It allows you to design agent scripts without coding by using Visual Designer. This software supports seamless... read more

I Use this
Zendesk Talk
96%
Zendesk Talk Feature-rich customer support solution.
★★★★★
★★★★★
( 1,697 Ratings)

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

I Use this
TalkDesk
72%
TalkDesk Call support solution with an enhanced ACD feature.
★★★★★
★★★★★
( 209 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

I Use this
Calabrio One
67%
Calabrio One Powerful call center with cross-platform reporting tool.
★★★★★
★★★★★
( 92 Ratings)

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that... read more

I Use this
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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
61 5
74 5
61 4.9
54 4.9
46 4.7
81 4.7
57 4.4
96 4.3
72 4.2
67 4.1

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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DOWNLOAD
by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
read more
DOWNLOAD
by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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by Nixxis
Boosting the Profitability of your Call Centre
Profit margin is one of the most important aspects of a business to examine, both before entering into a business...
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by Exotel
An Exhaustive guide to setting up a simple Call Center
This guide will help you to understand the process involved in setting up a customer support center. In this guide,...
read more
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by Bright Pattern
How to Transition your contact center to the Cloud safely
Despite an industry-wide understanding of the benefits of the cloud, adoption remains low. So they asked call center IT...
read more
DOWNLOAD

Questions on Call Center Software

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Why call transfer is necessary for a call center software?

D
Answered by Dhatri Arun | 6 months ago

It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.

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Is there any free call center software available?

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Answered by Arnesh Sudha | 6 months ago

Yes. Freshcaller has a free version with limited features.

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Which is the most popularly used Call Center Software?

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Answered by Tushar Saini | 6 months ago

The most widely used call center software is Zendesk.

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What is the use of command center in Calabrio One software?

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Answered by Ankur Pal | 6 months ago

By using central command center, you can manage all your call center activities and can monitor all calls in real-time.

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Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 6 months ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Which is the best call center software for startups?

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Answered by Akhila Gupta | 6 months ago

Freshcaller is very much suitable software for startups as it has all essential features.

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Which is the best call center software in terms of secured customer support?

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Answered by Dia Khatun | 6 months ago

Dialer360 is a PCI compliance software which secures all financial data of customers.

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