Home/Call Center Software
Updated on: September 17, 2019
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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Five9 - Call Center Software : SaaSworthy.com
98%

Five9

Moving to the Cloud is Moving to the Speed of Business
(334 Ratings)

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more

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Nextiva - Call Center Software : SaaSworthy.com
97%

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(275 Ratings)

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more

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Bright Pattern - Call Center Software : SaaSworthy.com
91%

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
(93 Ratings)

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more

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CallHippo - Call Center Software : SaaSworthy.com
91%

CallHippo

A Solution to Optimize Calls to Customers
(67 Ratings)

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more

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CallTrackingMetrics - Call Center Software : SaaSworthy.com
89%

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution
(73 Ratings)

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and... read more

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Zendesk Talk - Call Center Software : SaaSworthy.com
89%

Zendesk Talk

Feature-rich customer support solution.
(2,335 Ratings)

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

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TalkDesk - Call Center Software : SaaSworthy.com
89%

TalkDesk

Call support solution with an enhanced ACD feature.
(1,022 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

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CallTools - Call Center Software : SaaSworthy.com
87%

CallTools

Complete Outbound & Inbound Solution
(74 Ratings)

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.... read more

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Telnyx - Call Center Software : SaaSworthy.com
84%

Telnyx

Platform and API with Carrier-grade Voice, Data, and Messaging
(68 Ratings)

Telnyx provides a platform and API with carrier-grade voice, data and messaging capabilities. By using its developer-friendly APIs, it seeks to transform the client business communications. It offers three products, the first being Elastic SIP Trunking, which targets crystal clear calls with low... read more

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Knowlarity - Call Center Software : SaaSworthy.com
83%

Knowlarity

Call center software with cloud telephony solution
(8 Ratings)

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.2
97 4.6
91 4.6
91 3.8
89 4.6
89 4.3
89 4.5
87 4.8
84 4.8
83 3.8

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Articles on Call Center Software

Research Report
Call centre management is not an uncomplicated task as it necessitates plenty of hard work,... read more

Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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