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Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.
TalkDesk pricing: TalkDesk Offers Custom plan.
An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more
Nextiva pricing: Starts at $18.95. Offers Custom plan.
Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more
CloudTalk pricing: Starts at $25.0. Offers Custom plan.
CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The... read more
CallHippo pricing: Starts at $14.0. Offers Custom plan.
CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically... read more
eVoice pricing: Starts at $6.25.
eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent... read more
Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and... read more
CallTools pricing: CallTools Offers Custom plan.
CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive... read more
CircleLoop pricing: Starts at $6.45.
CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in saving their time and getting their things done easily with its modern-day communication features. It is a very useful tool as it enables users to make and receive calls anywhere on any device. It... read more
Freshcaller pricing: Starts at $15.0. Offers Free-forever plan.
It is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking... read more
ChaseData pricing: Starts at $89.0.
ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer... read more
| PRODUCT NAME | SW SCORE (OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
 |
98 | 4.4 |
 |
96 | 4.4 |
 |
96 | 4.4 |
 |
93 | 4 |
 |
92 | 3.2 |
 |
92 | 4.5 |
 |
92 | 4.9 |
 |
91 | 4.3 |
 |
90 | 4.2 |
 |
90 | 4.6 |
Before purchasing a call center software, you need to consider the following key factors
