Home/Call Center Software
Updated on: July 30, 2021
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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TalkDesk - Call Center Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(2,999 Ratings)

TalkDesk pricing: TalkDesk Offers Custom plan.

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

Nextiva - Call Center Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,356 Ratings)

Nextiva pricing: Starts at $20.0.

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more

CloudTalk - Call Center Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Powerful Virtual Phone System For Businesses
(551 Ratings)

CloudTalk pricing: Starts at $20.0. Offers Custom plan.

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The... read more

CallHippo - Call Center Software
91%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallHippo

Experience a virtual phone system backed by world-class support facilities
(373 Ratings)

CallHippo pricing: Starts at $14.0. Offers Custom plan.

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically... read more

CallTools - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools

Complete call center solution for growing businesses
(247 Ratings)

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive... read more

Bright Pattern - Call Center Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
(154 Ratings)

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more

CircleLoop - Call Center Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CircleLoop

A Business Telephone Solution for Teams
(67 Ratings)

CircleLoop pricing: Starts at $6.45.

CircleLoop software is a Call Center tool used to manage call menus. Add local, national, mobile and international numbers. Route your incoming calls, redirect calls to voicemail, other users or external phone numbers after hours. Receive notifications in real-time to measure your team's... read more

eVoice - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

eVoice

Virtual Business Phone Service
(36 Ratings)

eVoice pricing: Starts at $6.25.

eVoice Keeps You Connected to Your Customers. eVoice doesn’t just forward call to your mobile phone, it can route calls wherever you want. The eVoice phone service includes a powerful set of features that allows you to run your business from any device, no matter where you are. Whether you are a... read more

Zendesk Talk - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(2,597 Ratings)

Zendesk Talk pricing: Starts at $9.0. Offers Free-forever plan.

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

Voiptime - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Voiptime

Automated Cold Calling Software for Businesses
(89 Ratings)

Voiptime pricing: Voiptime Offers Custom plan.

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.5
95 4.5
92 4.3
91 3.4
90 4.9
89 4.5
89 4.2
88 3.3
88 4.2
88 4.9

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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