Home/Call Center Software
Updated on: July 20, 2019
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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TalkDesk - Call Center Software : SaaSworthy.com
98%

TalkDesk

Call support solution with an enhanced ACD feature.
(984 Ratings)

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more

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Zendesk Talk - Call Center Software : SaaSworthy.com
95%

Zendesk Talk

Feature-rich customer support solution.
(2,307 Ratings)

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

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Nextiva - Call Center Software : SaaSworthy.com
91%

Nextiva

A Simple All-in-one Customer Suite Solution
(273 Ratings)

Nextiva is a platform used to unify your business communication. The software offers Business Communication and Relationship Management suite for making better decisions. The software provides phone service tools to prospect, engage, and manage customers. Analyze customer feedback, and generate... read more

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Telnyx - Call Center Software : SaaSworthy.com
85%

Telnyx

A Simple All-in-one Communications Solution
(67 Ratings)

Telynx is a communication platform used for delivering voice, messaging and IP services. Engage customers for crystal clear calls, and marketing channels to manage campaign ROI and drive conversion. The software offers IVR to build customer experience. Small, Medium and Large companies make use of... read more

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Voiptime - Call Center Software : SaaSworthy.com
85%

Voiptime

A Cold Calling Software for Business
(85 Ratings)

Voiptime is a Cloud-based Automated Call Center Software. The software offers Preview dialer, Power dialer, Predictive dialer systems to meet your business needs. Real-time dashboard to monitor the current agent activity, and call campaign progress. It integrates with Webhooks and API. Small,... read more

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Knowlarity - Call Center Software : SaaSworthy.com
82%

Knowlarity

Call center software with cloud telephony solution
(8 Ratings)

Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing... read more

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PrimoDialler - Call Center Software : SaaSworthy.com
78%

PrimoDialler

Cloud-based call center software
(51 Ratings)

PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated... read more

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XCALLY - Call Center Software : SaaSworthy.com
76%

XCALLY

Best omnichannel contact center application.
(60 Ratings)

It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more

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Freshcaller - Call Center Software : SaaSworthy.com
74%

Freshcaller

An effective call center application for startups.
(13 Ratings)

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask... read more

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CallHippo - Call Center Software : SaaSworthy.com
71%

CallHippo

A Solution to Optimize Calls to Customers
(66 Ratings)

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.5
95 4.3
91 4.6
85 4.8
85 4.8
82 3.8
78 4.9
76 4.9
74 4.5
71 3.8

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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