Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.
Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more
Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more
Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more
CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and... read more
Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.... read more
CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more
It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask... read more
Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals. It integrates with Hubspot,... read more
Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software... read more
| PRODUCT NAME | SW SCORE (OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
 |
98 | 3.7 |
 |
92 | 4.7 |
 |
88 | 4.2 |
 |
86 | 4.7 |
 |
85 | 4.7 |
 |
85 | 3.6 |
 |
84 | NA |
 |
84 | 2.6 |
 |
83 | 4.6 |
 |
80 | 4.9 |
Before purchasing a call center software, you need to consider the following key factors
By using central command center, you can manage all your call center activities and can monitor all calls in real-time.
It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.
Yes. Freshcaller has a free version with limited features.
Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.
The most widely used call center software is Zendesk.
Freshcaller is very much suitable software for startups as it has all essential features.
Dialer360 is a PCI compliance software which secures all financial data of customers.
