Home/Call Center Software
Updated on: November 20, 2019
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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Five9 - Call Center Software : SaaSworthy.com
98%

Five9

Moving to the Cloud is Moving to the Speed of Business
(80 Ratings)

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent... read more

Nextiva - Call Center Software : SaaSworthy.com
92%

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(69 Ratings)

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With... read more

Bright Pattern - Call Center Software : SaaSworthy.com
88%

Bright Pattern

Brighter, Easier, Faster Cloud Customer Service
(33 Ratings)

Bright Pattern is a cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a... read more

CallTrackingMetrics - Call Center Software : SaaSworthy.com
86%

CallTrackingMetrics

The Only All-in-One Call Tracking & Contact Center Solution
(56 Ratings)

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and... read more

CallTools - Call Center Software : SaaSworthy.com
85%

CallTools

Complete Outbound & Inbound Solution
(5 Ratings)

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution.... read more

CallHippo - Call Center Software : SaaSworthy.com
85%

CallHippo

A Solution to Optimize Calls to Customers
(22 Ratings)

CallHippo is a Call Center software used to automate workflow with calls to your customers. Analyze Call recordings, and the total number of calls made to monitor your team's performance. The software offers features like Call Transfer, Call conference, Call Queuing, Call Barging, Virtual Phone... read more

Zendesk Talk - Call Center Software : SaaSworthy.com
84%

Zendesk Talk

Feature-rich customer support solution.

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more

Freshcaller - Call Center Software : SaaSworthy.com
84%

Freshcaller

An effective call center application for startups.
(40 Ratings)

It is a cloud-based call center solution best suitable for startups and small teams. It is an easy to set up software which simply require a internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and it also has call masking to mask... read more

Aircall - Call Center Software : SaaSworthy.com
83%

Aircall

All-in-one Cloud Call Center Solution
(12 Ratings)

Aircall software is a unique Call Center Software solution used to optimize the customer experience. The software offers IVR menus, skill-based routing, live call monitoring, PowerDialer, click-to-dial, real-time coaching capabilities to book meetings and close deals. It integrates with Hubspot,... read more

Voiptime - Call Center Software : SaaSworthy.com
80%

Voiptime

Automated Cold Calling Software for Businesses
(7 Ratings)

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software... read more

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List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 3.7
92 4.7
88 4.2
86 4.7
85 4.7
85 3.6
84 NA
84 2.6
83 4.6
80 4.9

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Articles on Call Center Software

Research Report
Call centre management is not an uncomplicated task as it necessitates plenty of hard work,... read more

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk
The Manager’s Guide to Contact Center Benchmarking
This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for...
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by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report
This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each...
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by TalkDesk
Call Center Software Buyer’s Guide
In this ebook describes how to know when you need call center software and then walk you through the buying process,...
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by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure
In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on...
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by Calabrio
The Definitive Guide to the Modern Contact Center
Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational...
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by Calabrio
Stepping Up to the Secure Cloud
This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud...
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by Bright Pattern
2018 Contact center trends breaking through the barrier
Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,...
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by Serenova
Finding a True Cloud Contact Center
Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with...
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by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them
Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve...
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by Nixxis
5 Contact Center Technology Predictions for 2018
Every year contact center environments become more complex. As customers continue to increase their expectations, the...
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Questions on Call Center Software

ASK A QUESTION

What is the use of command center in Calabrio One software?

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Answered by Ankur Pal | 1 years ago

By using central command center, you can manage all your call center activities and can monitor all calls in real-time.

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Why call transfer is necessary for a call center software?

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Answered by Dhatri Arun | 1 years ago

It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.

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Is there any free call center software available?

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Answered by Arnesh Sudha | 1 years ago

Yes. Freshcaller has a free version with limited features.

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Is there any call center software available to support customer on social networking site?

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Answered by Sara Bhat | 1 years ago

Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.

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Which is the most popularly used Call Center Software?

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Answered by Tushar Saini | 1 years ago

The most widely used call center software is Zendesk.

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Which is the best call center software for startups?

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Answered by Akhila Gupta | 1 years ago

Freshcaller is very much suitable software for startups as it has all essential features.

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Which is the best call center software in terms of secured customer support?

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Answered by Dia Khatun | 1 years ago

Dialer360 is a PCI compliance software which secures all financial data of customers.

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Disclaimer
The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com