Home/Call Center SoftwareUpdated on: February 21, 2024
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Call Center Software

Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.

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TalkDesk - Call Center Software
98%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

TalkDesk

Call support solution with an enhanced ACD feature.
(2,791 Ratings)

TalkDesk pricing: TalkDesk Offers Custom plan.

What is TalkDesk and how does it work?

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. show more

CloudTalk - Call Center Software
95%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CloudTalk

Powerful Virtual Phone System For Businesses
(748 Ratings)

CloudTalk pricing: Starts at $25.00. Offers Custom plan.

What is CloudTalk and how does it work?

CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. show more

Nextiva - Call Center Software
94%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Nextiva

Customer Experience Suite for a Complete View of Customer Journeys
(1,445 Ratings)

Nextiva pricing: Starts at $18.95. Offers Custom plan.

What is Nextiva and how does it work?

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. show more

CallHippo - Call Center Software
93%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallHippo

Experience a virtual phone system backed by world-class support facilities
(170 Ratings)

CallHippo pricing: Starts at $14.00. Offers Custom plan.

What is CallHippo and how does it work?

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. show more

Bright Pattern - Call Center Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Bright Pattern

Provide adequate omnichannel assistance to individual clients with Bright Pattern
(158 Ratings)

What is Bright Pattern and how does it work?

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. show more

CallTools - Call Center Software
92%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CallTools

Complete call center solution for growing businesses
(302 Ratings)

CallTools pricing: CallTools Offers Custom plan.

What is CallTools and how does it work?

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. show more

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Freshdesk Contact Center (Formerly Freshcaller)

An effective call center application for startups.
(54 Ratings)

Freshdesk Contact Center (Formerly Freshcaller) pricing: Starts at $15.00. Offers Free-forever plan.

What is Freshdesk Contact Center (Formerly Freshcaller) and how does it work?

Freshdesk Contact center is a cloud-based call center solution best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. It allows you to purchase local phone numbers and has call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. show more

CircleLoop - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

CircleLoop

Making business communication easier all around
(96 Ratings)

CircleLoop pricing: Starts at $6.45.

What is CircleLoop and how does it work?

CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in saving their time and getting their things done easily with its modern-day communication features. It is a very useful tool as it enables users to make and receive calls anywhere on any device. It effortlessly works using its powerful features and tools. Besides receiving and making calls, it also shows users all of their calls histories and easily manages their settings. CircleLoop software provides a cloud-based telephone system supported by mobile apps and desktops without needing any hardware support. It has flexible pricing features from broad local, national and mobile selections. Moreover, it offers a wide variety of tools and many compelling plans as well. CircleLoop comprises some amazing features, including voicemail to text conversion, personalized voicemail, call recording and forwarding, smart call activity notifications, analytics, and much more. Moreover, the incorporation of Pipedrive offers flexible and easier ways to keep in touch with their customers over phone calls rather than messages or emails. Eliminating all the hassles and other desk phone works, CircleLoop solution offers features with a subscription pricing strategy. show more

eVoice - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

eVoice

Never miss a call, no matter where you are
(39 Ratings)

eVoice pricing: Starts at $6.25.

What is eVoice and how does it work?

eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. show more

Call Center Studio - Call Center Software
90%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Call Center Studio

Enhance your customer satisfaction with Call Center Studio
(119 Ratings)

Call Center Studio pricing: Call Center Studio Offers Custom plan.

What is Call Center Studio and how does it work?

Call Center Studio is a cloud-based contact center software developed specifically to assist tele-calling agencies improve their customer service. It allows you to set up a cloud contact centre with only a computer connected to the internet and a headset as a need. CallCenterStudio is a cutting-edge cloud-based call centre SaaS platform with enterprise-level functionality at an affordable pricing. With Call Center Studio, you can see real-time KPIs and quality indicators at a glance, and provide assistance in all Google-supported languages to clients all across the world. On a single dashboard, you can reach out to your consumers through several media. The platform offers a pay-as-you-go strategy that enables you to scale up and down your call centre to match business needs. Users get smart features that enable their company to provide world-class customer care on a daily basis. You'll always have your finger on the pulse of how your firm is functioning with the platform’s sophisticated monitoring and reporting capabilities. Additionally, the platform offers support for Salesforce, Google Speech API, Zendesk, Zoho, and many other services. show more

Zendesk Talk - Call Center Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Zendesk Talk

Feature-rich customer support solution.
(10 Ratings)

Zendesk Talk pricing: Starts at $9.00. Offers Free-forever plan.

What is Zendesk Talk and how does it work?

Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA. show more

Exotel - Call Center Software
89%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Exotel

Have reliable voice and SMS communications with customers
(7 Ratings)

Exotel pricing: Starts at $200.00. Offers Custom plan.

What is Exotel and how does it work?

Exotel is a Cloud communication solution that offers effective and the best-in-class APIs for voice, messaging and other communication modes. The software helps users to build a secure connection with customers over SMS and voice. This enterprise communication spares one from spending time on creating and maintaining infrastructure or code. Users can set up Exotel’s cloud telephony solution for their business and use this to build a full-fledged customer call center. With all the features including a multi-level IVR, call analytics, call recording and others, the user can easily go ahead without further delay. One can also make use of Exotel’s voice tools like Virtual number, Toll-Free numbers, automated calls, Call Campaigns API, Heartbeat API and more. With Exotel, users can safeguard identity, and also make customer privacy their priority. This reliable cloud communication platform offers users the opportunity to integrate customer calls with tools like ERP, CRM, helpdesk software, and others. The software reduces time by eliminating complex procedures of creating and maintaining one’s own code or infrastructure. show more

ZIWO - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ZIWO

Interact with your clients in a seamlessly
(60 Ratings)

ZIWO pricing: Starts at $109.00.

What is ZIWO and how does it work?

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them. show more

ChaseData - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

ChaseData

Call center software for your inbound and outbound business
(27 Ratings)

ChaseData pricing: Starts at $89.00.

What is ChaseData and how does it work?

ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with email, live chat, text and social media channels. It even offers integration with the greatest productivity apps to increase sales. ChaseData comes with an onboard analytics feature to manage call queues, track performance and monitor customer satisfaction levels. show more

Voiptime - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Voiptime

Automated Cold Calling Software for Businesses
(92 Ratings)

Voiptime pricing: Voiptime Offers Custom plan.

What is Voiptime and how does it work?

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. show more

Truly - Call Center Software
88%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Truly

Build Sales with Calls
(121 Ratings)

Truly pricing: Starts at $55.00. Offers Custom plan.

What is Truly and how does it work?

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. show more

Phonon - Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Phonon

Automate your communication at one go!
(0 Ratings)

What is Phonon and how does it work?

Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage. show more

contactSPACE - Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

contactSPACE

Get better outcomes with fewer efforts
(11 Ratings)

contactSPACE pricing: Starts at $105.00.

What is contactSPACE and how does it work?

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. show more

Knowlarity - Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Knowlarity

Wow your Customers Journey on a Smart Communication Platform
(17 Ratings)

Knowlarity pricing: Knowlarity Offers Custom plan.

What is Knowlarity and how does it work?

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience. show more

mySQM Customer Service QA - Call Center Software
87%The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

mySQM Customer Service QA

Customer Service QA Software
(0 Ratings)

mySQM Customer Service QA pricing: mySQM Customer Service QA Offers Custom plan.

What is mySQM Customer Service QA and how does it work?

mySQM customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. show more

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Pricing Insights for Call Center Software

List of Call Center Software

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
TalkDesk 98 4.4
CloudTalk 95 4.4
Nextiva 94 4.5
CallHippo 93 3.4
Bright Pattern 92 4.5
CallTools 92 4.9
Freshdesk Contact Center (Formerly Freshcaller) 90 4.2
CircleLoop 90 4.3
eVoice 90 3.3
Call Center Studio 90 4.6

Buyer's Guide on Call Center Software

Before purchasing a call center software, you need to consider the following key factors  

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Download white papers and ebooks on Call Center Software View All Downloads

by TalkDesk by TalkDesk
The Manager’s Guide to Contact Center Benchmarking This ebook gives an overview of Strategic benchmarking priorities for managers, strategic benchmarking priorities for... read more
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by TalkDesk by TalkDesk
2018 Talkdesk Contact Center KPI Benchmarking Report This report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each... read more
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by TalkDesk by TalkDesk
Call Center Software Buyer’s Guide In this ebook describes how to know when you need call center software and then walk you through the buying process,... read more
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by DMG Consulting LLC and Sponsored by Serenova by DMG Consulting LLC and Sponsored by Serenova
IT Managers’ Guide to Cloud-Based Contact Center Infrastructure In this white paper, DMG Consulting reveals how the move changes IT’s role to a more strategic one, with a focus on... read more
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by Calabrio by Calabrio
The Definitive Guide to the Modern Contact Center Read on for a definitive guide to building a modern contact center that maximizes efficiency with operational... read more
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by Calabrio by Calabrio
Stepping Up to the Secure Cloud This whitepaper will help you with the following questions and answers on Contact Center: Why contact center cloud... read more
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by Bright Pattern by Bright Pattern
2018 Contact center trends breaking through the barrier Companies need to keep up with these expectations or else fall farther behind. Forrester is predicting that in 2018,... read more
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by Serenova by Serenova
Finding a True Cloud Contact Center Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with... read more
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by Activate and 8x8 by Activate and 8x8
5 Contact Center Challenges—And How to Solve Them Virtual contact centers can free you from the constraints of on-premises phone systems. You can grow faster, improve... read more
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by Nixxis by Nixxis
5 Contact Center Technology Predictions for 2018 Every year contact center environments become more complex. As customers continue to increase their expectations, the... read more
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