Call center software is deployed in a company to improve customer support services. It allows you to manage multiple channels like phone, live chat, and social media to provide efficient customer support to your customers. Using this software, you can build your helpdesk where you can monitor all inbound and outbound calls in real-time. It is a web-hosted application that helps you to record all customer interactions using which you can assess your agent’s performance and productivity. This software is equipped with inbuilt functionalities to establish seamless two-way communication. In addition, it also can integrate with many leading CRM software which allows your agent to deliver a better service.
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In... read more
Nextiva is a platform used to unify your business communication. The software offers Business Communication and Relationship Management suite for making better decisions. The software provides phone service tools to prospect, engage, and manage customers. Analyze customer feedback, and generate... read more
Voiptime is a Cloud-based Automated Call Center Software. The software offers Preview dialer, Power dialer, Predictive dialer systems to meet your business needs. Real-time dashboard to monitor the current agent activity, and call campaign progress. It integrates with Webhooks and API. Small,... read more
PrimoDialler is a cloud-based call center software that can be run on multiple platforms like Android, Mac, iOS, Windows, etc. In addition to several useful call center features, it comes enhanced with multiple predictive dialer features as well. The platform does not require any complicated... read more
It is a multi-channel call center solution which is well equipped with bundle of features. Using its API open channel feature, you can develop your channels across social networks and can support your customers on their favourite social network sites. It also has real-time monitoring feature to... read more
Telynx is a communication platform used for delivering voice, messaging and IP services. Engage customers for crystal clear calls, and marketing channels to manage campaign ROI and drive conversion. The software offers IVR to build customer experience. Small, Medium and Large companies make use of... read more
ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that... read more
One of the best call center software that improves your agent’s performance to provide enhanced customer support. It has predictive dialer feature which automates call transfer between the agents. It is a PCI compliance software which secures all financial data of your customers by restricting... read more
Knowlarity is a call centre software that offers artificial intelligence-enabled cloud telephony facilities. The software comes with sophisticated speech recognition feature. Knowlarity helps in generating leads, build recall value of your brand, enhance customer satisfaction and build marketing... read more
An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This... read more
| PRODUCT NAME | SW SCORE (OUT OF 100) | AGGREGATED RATINGS (OUT OF 5) |
|---|---|---|
|
|
98 | 4.4 |
|
|
84 | 4.6 |
|
|
80 | 4.8 |
|
|
77 | 4.9 |
|
|
73 | 4.9 |
|
|
72 | 4.8 |
|
|
69 | NA |
|
|
64 | 4.6 |
|
|
62 | 3.9 |
|
|
60 | 4.4 |
Before purchasing a call center software, you need to consider the following key factors
It is a mandatory factor for all call center software, using which your agents can easily transfer their calls to the other agents or experts in order to fix the issue properly.
By using central command center, you can manage all your call center activities and can monitor all calls in real-time.
Yes. Zoho Desk and Xcally allows you to provide customer support in their favourite social networking site.
Freshcaller is very much suitable software for startups as it has all essential features.
Dialer360 is a PCI compliance software which secures all financial data of customers.
Yes. Freshcaller has a free version with limited features.
The most widely used call center software is Zendesk.
