Home/Glossary/Popular SaaS Features/Incident ManagementUpdated on: December 6, 2023

Contents

What is Incident Management?

Incident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.

Software with Incident Management

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
Contractor Compliance 98 4.5
Secure Privacy 98 4.9
Endpoint Protector 98 4.4
Freshdesk 98 3.9
Zoho Desk 98 4.4
RepairShopr 98 4.5
SysAid 97 4.4
LiveAgent 97 4.6
osTicket 96 4.2
TeamSupport 96 4.4

Related Features

View all features