Home/Glossary/Popular SaaS Features/Incident Management
Updated on: October 24, 2021

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What is Incident Management?

Incident management is the process that focuses solely on handling and escalating incidents as they occur to restore defined service levels. Incident management does not deal with root cause analysis or problem resolution.

Software with Incident Management

PRODUCT NAME SW SCORE (OUT OF 100) AGGREGATED RATINGS (OUT OF 5)
98 4.7
98 4.6
98 4.4
98 4.3
98 4.2
97 4.4
97 4.5
95 4.4
95 3.5
94 4.4