ManageEngine ServiceDesk Plus

About ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.

Screenshots & Videos

ManageEngine ServiceDesk Plus Demo - Live dashboards

ManageEngine ServiceDesk Plus Demo - Request management

ManageEngine ServiceDesk Plus Demo - Configuration Items Relationship

Pricing

Free Trial Available
Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android)
Desktop App (Windows)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

ManageEngine ServiceDesk Plus Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Service desk plus Custom

Full-stack ITSM

Incident management
Asset management
Project management
Problem management
CMDB
Service catalog
Change management
Enterprise service management
IT release management

Self-Service

Self-service portal
Live chat
Knowledge base
Customized domains
Native mobile apps
Zoho Cliq
Active directory user self-service
Help desk mobile apps

Automation

Business rules
Tech auto-assign
Smart notifications
SLAs and escalations
Preventive maintenance tasks
Email to ticket
Request life cycle
Visual change workflows
Data archiving
Problem life cycle
Kanban view

Customizations

Fine-grained authorizations
Multi-site support
Service desk scheduler
Custom request templates
Custom actions
Unrestricted programmability
Provisioning app

Asset Management

IT asset discovery
IT asset tracking
Software asset management
Software license management
Asset loan
UEM remote access plus add-on
Purchase and contracts
Inventory catalog
Unified agent for asset discovery
Asset replenishment
Consumables handling
Native IT integrations
Endpoint management
Applications monitoring
Active directory user self-service
Active directory management
Privileged access management
Advanced analytics
Network monitoring management
360 ITSM
Zia for ITSM
Cloud-based performance monitoring

Business Integrations

Microsoft Outlook add-in
Office 365 actionable messages
Office 365 calender
Jira Service desk APIs
Microsoft teams
Team viewer

Industry solutions

Higher education
Government
K-12
Retail
Hospitals
For hotels and restaurants
Enterprises
NGO

Reports And Dashboards

Native reporting
Inventory reports
Insightful reports
Surveys and survey reports

Disclaimer: The pricing details were last updated on 18/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ManageEngine ServiceDesk Plus Pricing

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ManageEngine ServiceDesk Plus Reviews

User Rating

4.4/5 (Based on 351 Ratings)

Rating Distribution

Excellent
54.4%
Very Good
36.2%
Average
8%
Poor
0.9%
Terrible
0.6%

User Sentiments

Intuitive Interface, Flexible Ticketing System, Centralized Platform, Extensive Integrations

Mobile App Functionality, Limited Reporting Capabilities, Occasional Technical Errors, Complex Ticket Management for Technicians

Do You Use ManageEngine ServiceDesk Plus?

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Review Summary

Users praise ManageEngine ServiceDesk Plus for its ease of use, comprehensive features, and excellent customer support. They appreciate its user-friendly interface, customizable workflows, and robust reporting capabilities. Many reviewers highlight its ability to streamline IT service management processes, improve technician productivity, and enhance overall IT service delivery. They also commend its mobile app and integration options, which provide flexibility and convenience. Moreover, users value the prompt and helpful support they receive from the ManageEngine team. They recommend ManageEngine ServiceDesk Plus as a reliable and efficient IT service management solution for businesses of all sizes.

Pros

Comprehensive IT service management with robust ticketing, asset tracking, and knowledge management.
Customizable and scalable platform to fit diverse business needs and industry requirements.
Enhanced agent and customer experience with efficient incident and request management.
Improved IT service delivery through proactive monitoring, intelligent automation, and reporting.

Cons

Steep learning curve for firsttime users due to extensive features and functionalities.
Occasional glitches in the mobile app version, affecting user experiences on the go.
Limited native integrations with some popular enterprise applications, requiring thirdparty tools.
Potential performance issues with largescale implementations and complex queries.