ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | Pleasanton, CA / +1 (888) 900-9646 | |
| Deployment | SaaS/Web/Cloud Mobile - Android Installed - Windows | Category | Service Desk Software |
Disclaimer: The pricing details were last updated on 29/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
The pricing for ManageEngine ServiceDesk Plus starts at $10.00 per user per month. ManageEngine ServiceDesk Plus has 3 different plans:
Learn more about ManageEngine ServiceDesk Plus pricing.
No, ManageEngine ServiceDesk Plus does not offer a free plan.
Learn more about ManageEngine ServiceDesk Plus pricing.
Yes, ManageEngine ServiceDesk Plus provides API.
Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc.
Their should be free simulation for all the available options not only demo portal.
Manage Engine Service Desk Plus is cost effective ITSM compliant solution.
Managing User request into the network and easy to align technicians to support end user query.
What are the best aspects of this product?
ManageEngine ServiceDesk is a multi-faceted platform. While it is mainly used for ticketing, it has tools and features that enable us to manage users, assets, and projects. The user management aspect is awesome because we can integrate it with Active Directory to save time. Emailing is also a breeze, whether done in the software or in Outlook. Overall, it is a simple and easy-to-use application that smooths our ticket management.
What aspects are problematic or could work better?
It would be a nice idea if the software's capability to have custom triggers on ticket submissions has more room for flexibility. What I really want to happen is for the tickets to be organized according to the keywords detected. Additionally, customization is not the best but it looks like the vendor is working hard on it.
What specific problems in your company were solved by this product?
Our IT team is having a less challenging time resolving and managing tickets with ManageEngine ServiceDesk. It is a plus as well that end-users have a portal where they can keep track of their ticket submissions. Also, everything is updated and easily visible to everyone so communication problems are all set. But the biggest benefit is the reduction of tickets and calls since people can simply check their accounts or emails for updates.
Are you a current user of this product?
Yes
Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its reporting and notifications
User interface can be made more accessible.Appearance can be made more modern
I would like to recommend Manage Engine service desk to make your IT service delivery team more efficient
Manage engine solves major service delivery issues. Proper reporting including SLA violation,resolution and escalation automation makes an efficient service delivery team
What are the best aspects of this product?
It did not take long for ManageEngine ServiceDesk to be configured and implemented across the board. It is a highly flexible platform that can support numerous teams dispersed throughout multiple sites. Because of that, each group can have their own custom workflows. Everything assists us in working quickly and the time logging makes us more efficient.
What aspects are problematic or could work better?
There are moments when the software has errors out of nowhere. It would be nice if the configurations are set for optimal use from the get-go so we do not have to waste time finding the right mix. Also, the user experience is not the best. Updating it would be a good move.
What specific problems in your company were solved by this product?
I work in a multi-national organization. ManageEngine ServiceDesk has allowed different support teams across the globe to have a singular platform for managing issues. What's more, it has helped us in determining where we need training and improvement.
Are you a current user of this product?
Yes
What are the best aspects of this product?
We signed the highest tier version of ManageEngine ServiceDesk but it was not for us. It was too complex and there were too many features that we did know what to do with. However, because of the intuitiveness of the platform, we were able to find workarounds or learned how to utilize them eventually. The fact that everything is centralized is really helpful for us. Plus, there are numerous data collection options available for tickets.
What aspects are problematic or could work better?
There is nothing I dislike about the product itself. The tools I use on a daily basis are very functional. I just wish we had training so that it would be easier to use the solution.
What specific problems in your company were solved by this product?
It's easier to manage tickets with this solution. Before we implemented it, we did not have a centralized and organized way of dealing with issues except emails and phone calls. Now, the support team has everything arranged on ManageEngine ServiceDesk. On top of that, our customers appreciate the use of the platform.
Are you a current user of this product?
Yes
The ticket management system is fantastic and also boasts inbuilt asset management.
The UI is very busy and has a lot going on, could be trimmed down for optimal experience.
We use it as a helpdesk and ticket logging system for technical issues.
The ticket management system is fantastic and also boasts inbuilt asset management.
The UI is very busy and has a lot going on, could be trimmed down for optimal experience.
We use it as a helpdesk and ticket logging system for technical issues.
What are the best aspects of this product?
The platform is the best ticketing solution I have ever used. From the setup and implementation to the use and support, we are very satisfied. Our company has been using this for over five years nows and I can say that it has everything we need. It assists us in managing projects and tasks, overseeing our technicians, enabling end-users, and supervising the workflow. There are more features that make this platform very robust so it can take the place of any ticketing system a company has.
What aspects are problematic or could work better?
There are no cons to using this system.
What specific problems in your company were solved by this product?
Though it is a ticketing system, it has different facets that meet our organization's needs from every angle.
Are you a current user of this product?
Yes
Manageengine service desk plus is a complere IT solution with a lots of great features that gell with your organization. Manageengine can be customized as per your organization needs. I have tried a lots of helpdesk software but that one is awesome
Simply say no to dislike... Its best and toper software in IT helpdesk industry
Recommended for best operational result's
After implementation of manageengine a lots of manual working go into online mode. Setting tier and KPIs against generated tickets. Transparency, efficiencies & timely response level goes high
Easy to Navigate and control Tickets without having to sacrifice functionality
Too many emails sent out to the customers
Easy managing a ton of tickets at once.
