ManageEngine ServiceDesk Plus

Official Website Flexible software to empower IT help desk

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What is ManageEngine ServiceDesk Plus and how does it work?

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.

FOLLOWERS

ManageEngine ServiceDesk Plus Technical details

Support	24/7 (Live rep) Business Hours Online	Customer Type	Large Enterprises Medium Business Small Business
API		Location / Phone Number	Pleasanton, CA / +1 (888) 900-9646
Deployment	SaaS/Web/Cloud Mobile - Android Installed - Windows	Category	Service Desk Software

ManageEngine ServiceDesk Plus Pricing

Pricing ModelFree Trial , Subscription

Service desk plus

Custom

Full-stack ITSM

Incident management
Asset management
Project management
Problem management
CMDB
Service catalog
Change management
Enterprise service management
IT release management

Self-Service

Self-service portal
Live chat
Knowledge base
Customized domains
Native mobile apps
Zoho Cliq
Active directory user self-service
Help desk mobile apps

Automation

Business rules
Tech auto-assign
Smart notifications
SLAs and escalations
Preventive maintenance tasks
Email to ticket
Request life cycle
Visual change workflows
Data archiving
Problem life cycle
Kanban view

Customizations

Fine-grained authorizations
Multi-site support
Service desk scheduler
Custom request templates
Custom actions
Unrestricted programmability
Provisioning app

Asset Management

IT asset discovery
IT asset tracking
Software asset management
Software license management
Asset loan
UEM remote access plus add-on
Purchase and contracts
Inventory catalog
Unified agent for asset discovery
Asset replenishment
Consumables handling
Native IT integrations
Endpoint management
Applications monitoring
Active directory user self-service
Active directory management
Privileged access management
Advanced analytics
Network monitoring management
360 ITSM
Zia for ITSM
Cloud-based performance monitoring

Business Integrations

Microsoft Outlook add-in
Office 365 actionable messages
Office 365 calender
Jira Service desk APIs
Microsoft teams
Team viewer

Industry solutions

Higher education
Government
K-12
Retail
Hospitals
For hotels and restaurants
Enterprises
NGO

Reports And Dashboards

Native reporting
Inventory reports
Insightful reports
Surveys and survey reports

Disclaimer: The pricing details were last updated on 18/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ManageEngine ServiceDesk Plus pricing.