Home/Service Desk Software/ManageEngine ServiceDesk Plus
Updated on: August 17, 2022

ManageEngine ServiceDesk Plus

Official Website Flexible software to empower IT help desk
(349 Ratings) Write Review

What is ManageEngine ServiceDesk Plus and how does it work?

ManageEngine ServiceDesk Plus is a flexible and scalable help desk software that offers better visibility and central control.The software helps adding value to your IT help desk through effective integration with IT management apps.It smartly automates all your help desk activities and is capable to support extensive reporting. Codeless customization allows creative freedom and ensures better adaptation to suit your unique business requirements. The tool can be deployed on either cloud or on premises. The software is available in 3 variants like Standard, Professional and Enterprise level. Each of the forms come suitably equipped with help desk features.

ManageEngine ServiceDesk Plus Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Pleasanton, CA / +1 (888) 900-9646
Deployment SaaS/Web/Cloud Mobile - Android Installed - Windows Category Service Desk Software

ManageEngine ServiceDesk Plus Pricing

Pricing ModelFree Trial , Subscription
Service desk plus
Custom

Full-stack ITSM

  • Incident management
  • Asset management
  • Project management
  • Problem management
  • CMDB
  • Service catalog
  • Change management
  • Enterprise service management
  • IT release management

Self-Service

  • Self-service portal
  • Live chat
  • Knowledge base
  • Customized domains
  • Native mobile apps
  • Zoho Cliq
  • Active directory user self-service
  • Help desk mobile apps

Automation

  • Business rules
  • Tech auto-assign
  • Smart notifications
  • SLAs and escalations
  • Preventive maintenance tasks
  • Email to ticket
  • Request life cycle
  • Visual change workflows
  • Data archiving
  • Problem life cycle
  • Kanban view

Customizations

  • Fine-grained authorizations
  • Multi-site support
  • Service desk scheduler
  • Custom request templates
  • Custom actions
  • Unrestricted programmability
  • Provisioning app

Asset Management

  • IT asset discovery
  • IT asset tracking
  • Software asset management
  • Software license management
  • Asset loan
  • UEM remote access plus add-on
  • Purchase and contracts
  • Inventory catalog
  • Unified agent for asset discovery
  • Asset replenishment
  • Consumables handling
  • Native IT integrations
  • Endpoint management
  • Applications monitoring
  • Active directory user self-service
  • Active directory management
  • Privileged access management
  • Advanced analytics
  • Network monitoring management
  • 360 ITSM
  • Zia for ITSM
  • Cloud-based performance monitoring

Business Integrations

  • Microsoft Outlook add-in
  • Office 365 actionable messages
  • Office 365 calender
  • Jira Service desk APIs
  • Microsoft teams
  • Team viewer

Industry solutions

  • Higher education
  • Government
  • K-12
  • Retail
  • Hospitals
  • For hotels and restaurants
  • Enterprises
  • NGO

Reports And Dashboards

  • Native reporting
  • Inventory reports
  • Insightful reports
  • Surveys and survey reports
Disclaimer: The pricing details were last updated on 18/10/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about ManageEngine ServiceDesk Plus pricing.

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ManageEngine ServiceDesk Plus Reviews

OVERALL RATING
4.3
Based on 349 Rating(s)
Rating Distribution
  • 54 %
  • 40.2 %
  • 7.4 %
  • 0.5 %
  • 1.1 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on ManageEngine ServiceDesk Plus

ManageEngine MDM Free Training - App Management and Device Security
ManageEngine MDM Free Training - App Management and Device Security
ManageEngine MDM Free Training - Device Enrollment and Provisioning
ManageEngine MDM Free Training - App Management and Device Security

ManageEngine ServiceDesk Plus Screenshots

ManageEngine ServiceDesk Plus Demo - Live dashboards
ManageEngine ServiceDesk Plus Demo - Request management
ManageEngine ServiceDesk Plus Demo - Configuration Items Relationship
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus Demo - Live dashboards
ManageEngine ServiceDesk Plus Demo - Live dashboards
ManageEngine ServiceDesk Plus Demo - Request management
ManageEngine ServiceDesk Plus Demo - Configuration Items Relationship
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot
ManageEngine ServiceDesk Plus screenshot

ManageEngine ServiceDesk Plus FAQs

Yes, ManageEngine ServiceDesk Plus provides API.

Articles on ManageEngine ServiceDesk Plus

Free and Open-Source Software
An incident is known as an unpredictable interruption that hinders an IT service and causes a... read more

Customers


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