Freshdesk Pricing: Cost and Pricing plans

Freshdesk Pricing

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Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Insights for Help Desk Software

The Average Cost of a basic Help Desk Software plan is $19 per month.
Freshdesk pricing starts at $15/month, which is 21% lower than similar services.
69% of Help Desk Software offer a Free Trial Allows users to try out the software for a limited period before making a purchase decision. , while 20% offer a Freemium Model Allows users to access basic features at no cost..

Pricing Plans

MONTHLY YEARLY

Free Free

Up to Two Users

Features

Ticketing
Knowledge Base
Pre-built Reports
Increase Agent Productivity
Support Customers Efficiently
24x5 Support

Growth $15.00 $18.00 per month

$15 Per Agent Per Month Billed Annually

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
Self Service
- Knowledge Base
Routing and SLA
- Ticket Dispatch
- Automations
Administration and Security
- Role-based Access Control
- Single Sign-on
Extend the Power of Freshdesk
- Day Passes - $2/Pass
- For Yearly Plan: Freshcaller - Starting from $15 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $18 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Pro $49.00 $59.00 per user / month

$49 Per Agent Per Month Billed Annually

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- For Yearly Plan: Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- For Monthly Plan: Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round Robin, and Load Balanced Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $39 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $47 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Pro + AI Copilot $78.00 $94.00 per month

$78 Per Agent Per Month Billed Annually

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- Freddy AI Copilot - Included
- Freddy AI Insights (Beta) - Included
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round Robin, and Load Balanced Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $39 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $47 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Enterprise $79.00 $95.00 per month

$79 Per Agent Per Month Billed Annually

Features

Help Desk and Ticketing
- Ticketing
- Shared Inbox
- Threads and Tasks
- Customer Portal
- Multilingual Conversations
- Collaborators - 5,000 Collaborators Included
Boost Results with Freddy AI
- Freddy AI Agent - First 500 Sessions Included. $100 Per 1,000 Sessions
- For Yearly Plan: Freddy AI Copilot - $29 Per Agent Per Month Billed Annually
- For Monthly Plan: Freddy AI Copilot - $35 Per Agent Per Month Billed Monthly
- Freddy AI Insights (Beta) - Requires Freddy AI Copilot
Analytics and Insights
- Out-of-the-box Analytics and Reporting
- Standard Reports and Real-time Dashboards
- Custom Real-time Dashboards
- Agent Availability Dashboard
- Custom Object Analysis
Self Service
- Knowledge Base
- Multilingual Translations
- Portal Customization
- Community Forums
- Article Versioning
- Ticket Templates
- Advanced Custom Fields
- Approval Workflow
- Flexible Knowledge Base Hierarchy
Routing and SLA
- Ticket Dispatch
- Automations
- Multiple SLA Policies
- Round Robin, and Load Balanced Assignment
- Skill-based Ticket Assignment
Administration and Security
- Role-based Access Control
- Single Sign-on
- Business Hours - Global, Multiple, Group Specific
- Agent Shifts and Out of Office Scheduler
- JWT Authentication
- Audit Logs
- Allowed Domains and IP Whitelisting
- Sandbox
Extend the Power of Freshdesk
- Day Passes - $7/Pass
- For Yearly Plan: Freshcaller - Starting from $69 Per Agent Per Month
- For Monthly Plan: Freshcaller - Starting from $83 Per Agent Per Month
- Connector App Tasks - $80 Per 5,000 Tasks

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 01/04/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Freshdesk FAQs

How much does Freshdesk cost?

The pricing for Freshdesk starts at $15.0 per month. Freshdesk has 4 different plans:

Growth at $15.00 per month.
Pro at $49.00 per user per month.
Pro + AI Copilot at $78.00 per month.
Enterprise at $79.00 per month.

Freshdesk also offers a Free Plan with limited features.

Learn more about Freshdesk pricing.

Does Freshdesk offer a free plan?

Yes, Freshdesk offers a free plan.

Learn more about Freshdesk pricing.

Compare Freshdesk Pricing Against Competitors

Product Name	Starting Price ($)	Billed	Unit	Free Trial	Learn More
Freshdesk	15	per month	-		Freshdesk Pricing
Zoho Desk	7	per month	per user	+	Zoho Desk Pricing
HelpDesk	29	per month	per user	+	HelpDesk Pricing
Salesforce Service Cloud	25	per month	per user	+	Salesforce Service Cloud Pricing
BoldDesk	12	per month	-	+	BoldDesk Pricing
AzureDesk	33	per month	per user	+	AzureDesk Pricing
Sitehelpdesk	-	-	-	+	Sitehelpdesk Pricing
ReadyDesk	9	per month	per user	+	ReadyDesk Pricing
Trakdesk	9.99	per month	per user	+	Trakdesk Pricing
CRMdesk	-	-	-	+	CRMdesk Pricing

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Freshdesk Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online