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About Agiloft

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents.

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Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    86%
  • Momentum
    69%
  • Popularity
    84%

Platforms Supported

  • Browser Based (Cloud)
  • Desktop App (Windows)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Agiloft Features

Help Desk Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%

Unique Features

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.
Agiloft Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Quotation Based )

Pricing Plans

Free trial Free

Per license per month

Features

  • Standard Integrations
  • Up to 5 power and 5 portal users
  • Timer based rules at 48 hour intervals
  • Contract Comparison
  • Contract Authoring
  • Clause Library
  • Contract Print Templates
  • DocuSign & Adobe Sign
  • Approval Workflows

Professional Custom

Features

  • Features of Free edition PLUS:
  • Standard Support
  • Minimum 5 power users
  • Timer based rules at 5 minute intervals
  • Phone support 7:30am to 8pm ET**
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations

Professional Extended Custom

Features

  • Features of Professional edition PLUS:
  • Multi-language support
  • Vendor portals
  • Employee portals
  • Customer portals
  • Prebuilt Integrations
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations

Enterprise Custom

Features

  • Features of Professional Extended PLUS:
  • Open Integration APIs and scripting
  • Pre-built AI modules
  • In-house deployment option
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations

Enterprise Extended Custom

Features

  • Features of Enterprise PLUS:
  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations

Enterprise Extended

  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
Disclaimer: The pricing details were last updated on 17/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Agiloft Pricing

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Agiloft Reviews

User Rating

4.8/5 (Based on 260 Ratings)

Rating Distribution

  • Excellent

    77.3%
  • Very Good

    21.2%
  • Average

    1.5%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Customizable Workflow, Extensive Integrations, Excellent Customer Support, Flexible and Configurable

Outdated User Interface, Complex Configuration, Slow Performance, Limited Reporting Functionality

Do You Use Agiloft?

Write a Review

Review Summary

Overall, Agiloft receives positive feedback for its user-friendly interface, customizable features, and robust reporting capabilities. Reviewers appreciate the ability to tailor the platform to their specific needs and praise its scalability and ease of use. Additionally, Agiloft's customer support is frequently commended for being responsive and knowledgeable. However, some users express concerns regarding occasional technical glitches and stability issues. Additionally, there are mentions of a steep learning curve and the need for extensive training to fully utilize the platform's capabilities.

Pros

  • Streamlined Service Request and Incident Management: Automates and simplifies processes to improve efficiency and response times.
  • Enhanced Collaboration and Communication: Provides realtime updates and collaboration tools for seamless team communication and issue resolution.

Cons

  • Customization Challenges: Limited flexibility in customizing workflows and reports, making it challenging to adapt to specific business needs.
  • Steep Learning Curve: Complex interface and extensive features can require a significant investment in training and onboarding for users.

Agiloft Reviews

AI-Generated from the text of User Reviews

Videos on Agiloft

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Agiloft FAQs

What is Agiloft used for?

Agiloft is Help Desk Software. Agiloft offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about Agiloft features.

What are the top alternatives for Agiloft?

Here`s a list of the best alternatives for Agiloft:

Does Agiloft provide API?

Yes, Agiloft provides API.

Agiloft Contact

Vendor Details

Redwood City, California

Contact Details

+1 650-459-5637

https://www.agiloft.com/

Social Media Handles

Grid Report for Agiloft

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Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

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