Home/Help Desk Software/HubSpot Service Hub
Updated on: May 27, 2022

What is HubSpot Service Hub ?

Official Website
HubSpot Service Hub - Help Desk Software
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

HubSpot Service Hub

Bring Order to Customer Service Chaos
(849 Ratings) Write Review

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

HubSpot Service Hub Awards

HubSpot Service Hub Features Show All Features

HubSpot Service Hub Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Cambridge, Massachusetts / +1 888-482-7768
Deployment SaaS/Web/Cloud Category Help Desk Software

HubSpot Service Hub Pricing

Pricing ModelFreemium , Subscription , Quotation Based
MONTHLY YEARLY
Free
Free

Features

  • Ticketing
  • Live chat
  • Shared inbox
  • Basic bots
  • HubSpot mobile app
Starter
$45 /Month
Billed Yearly

Features

  • Includes features of Free tools, plus
  • Includes 2 paid users
  • Ticketing
  • Live chat
  • Conversations inbox
  • Calling
  • Conversational bots
  • Team email
  • Simple Automation
  • Canned snippets
  • Email templates
  • Meeting scheduling
  • Tickets closed reports
  • Rep productivity reports
  • Time-to-close reports
  • Email and in-app chat support
Professional
$360 /Month
Billed Yearly

Features

  • Includes 5 paid users
  • Includes features of the Starter plan, plus
  • Ticket status
  • Ticket routing
  • Task automation
  • Ticket pipelines
  • Knowledgebase
  • 1:1 video creation
  • Custom reporting
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Phone support
Enterprise
$1,200 /Month

$14400 per year, for 10 pais users

Features

  • Includes features of Professional plan, plus
  • Permission sets
  • Hierarchical teams
  • Field-level permissions
  • Single sign-on
  • Custom objects
  • Calculated properties
  • Record customization
  • Conversation intelligence
  • Goals
  • Playbooks
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Disclaimer: The pricing details were last updated on 12/01/2022 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot Service Hub pricing.

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HubSpot Service Hub Reviews

OVERALL RATING
4.3
Based on 849 Rating(s)
Rating Distribution
  • 62.4 %
  • 33.2 %
  • 4 %
  • 0.8 %
  • 0.5 %
SHARE YOUR EXPERIENCE Write a Review
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Videos on HubSpot Service Hub

Now live: Service Hub – Engage, Guide, and Grow Better Customers
Now live: Service Hub – Engage, Guide, and Grow Better Customers

HubSpot Service Hub FAQs

HubSpot Service Hub is Help Desk Software. HubSpot Service Hub offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about HubSpot Service Hub features.

Yes, HubSpot Service Hub provides API.

HubSpot Service Hub Integration

Slack
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Disclaimer

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