HubSpot Service Hub Pricing, Reviews and Features (December 2023)

About HubSpot Service Hub

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

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Pricing

Starts at $45.00. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

Features

100%
Reviews

75%
Momentum

65%
Popularity

67%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

HubSpot Service Hub Awards

# 9 Fastest Growing Software Help Desk Software
Q2 2023

# 20 Highly Rated Help Desk Software
Q1 2022

# 20 Fastest Growing Help Desk Software
Q1 2022

# 18 Highly Rated Help Desk Software
Q1 2021

HubSpot Service Hub Features

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Show Missing Features

Help Desk Features

Features:

100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

HubSpot Service Hub Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Free Free

Features

Contact management
Ticketing
Live chat
Team email
Tickets closed reports
Reporting dashboard
Shared inbox

Starter $45.00 $50.00 per month

Features

Includes features of Free tools, plus
Conversation routing
Simple ticket automation
Multiple ticket pipelines
Multiple currencies
Calling SDK

Professional $450.00 $500.00 per month

Includes 5 paid users

$100 per Month per additional user

Comprehensive help desk software to scale self-service and automation

Features

Includes features of the Starter plan, plus
Service analytics
Customer feedback surveys
Customer portal
Playbooks

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Professional Onboarding for a fee of $750.

Enterprise $1,200.00 $1,200.00 per month

$14,400 per year, for 10 paid users

Features

Includes features of Professional plan, plus
Single sign-on
Admin notifications management
Field-level permissions
Custom objects
Conversation intelligence

Based upon the Number of Users, the pricing plan varies.

*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,000.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot Service Hub Pricing.