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About HubSpot Service Hub

HubSpot Service Hub is a cloud based Help Desk software. Service Hub has all the tools you need to delight customers at scale. You’ll give them an extraordinary and efficient experience with your company, help them help themselves, and build a base of happy customers who advocate for your business.

Screenshots & Videos

Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read More

  • Features
    100%
  • Reviews
    75%
  • Momentum
    65%
  • Popularity
    67%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • 24/7 (Live rep), Business Hours, Online

HubSpot Service Hub Awards

HubSpot Service Hub Features

Help Desk Features

  • Features:
    100%

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

Helps in storing, creating and sending canned or pre-written responses to main the discussion flow

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

Facilitates brand marketing as per the brand-owner's requirement and preference

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

Helps automatically routing queries and data to the right agent

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

HubSpot Service Hub Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Screenshots of Vendor Pricing Page

Pricing screenshot
Pricing screenshot

Disclaimer: The pricing details were last updated on 14/02/2023 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot Service Hub Pricing.

HubSpot Service Hub Alternatives

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HubSpot Service Hub Reviews

User Rating

4.3/5 (Based on 849 Ratings)

Ratings Distribution

  • Excellent

    62.2%
  • Very Good

    32.5%
  • Average

    4%
  • Poor

    0.8%
  • Terrible

    0.5%

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Videos on HubSpot Service Hub

HubSpot Service Hub Screenshots

HubSpot Service Hub FAQs

What is HubSpot Service Hub used for?

HubSpot Service Hub is Help Desk Software. HubSpot Service Hub offers the following functionalities:

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat

Learn more about HubSpot Service Hub features.

Does HubSpot Service Hub provide API?

Yes, HubSpot Service Hub provides API.

HubSpot Service Hub Contact

Vendor Details

Cambridge, Massachusetts Founded : 2006

Contact Details

+1 888-482-7768

https://www.hubspot.com/products/service

Social Media Handles

Not available

Customers

gofundme Charity
Legalzoom
Kahoot!
Rakuten Advertising
Oceanspray
Soundcloud
Reseller Ratings
Santa Cruz
Stella
Unific

HubSpot Service Hub Integrations

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