HubSpot Service Hub

About HubSpot Service Hub

HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.

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Pricing

Free Trial Not Available
Starts at $15.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

85%
Momentum

66%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

HubSpot Service Hub Awards

# 9 Fastest Growing Software Help Desk Software
Q2 2023

# 20 Highly Rated Help Desk Software
Q1 2022

# 20 Fastest Growing Help Desk Software
Q1 2022

# 18 Highly Rated Help Desk Software
Q1 2021

HubSpot Service Hub Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

IT Asset Management

Helps to automate the full IT lifecycle of software and hardware assets on a single platform

HubSpot Service Hub Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free (For Individuals & Small Teams) Free

Free for up to 2 Users

Start Crafting Better Customer Experiences - For Free

Features

Free Marketing Tools
Free Sales Tools
Free Service Tools
Free Content Tools
Free Operations Tools
Free Commerce Tools

Service Hub Starter (For Individuals & Small Teams) $15.00 $20.00 per month

US$15 Per Seat Per Month Billed Annually

US$20 Per Seat Per Month Billed Monthly

Essential Tools to Put Customers First and Deliver Authentic Service

Features

Includes Features of Free Plan, Plus
Meeting Scheduling
Live Chat
Email and In-app Chat Support
Conversation Routing
HubSpot Payments (U.S. only)
Simple Ticket Automation

Starter Customer Platform (For Individuals & Small Teams) $15.00 $20.00 per month

Essential Marketing, Sales, Service, Content, and Operations Software

Features

Includes Features of the Service Hub Starter Plan, Plus
Marketing Hub Starter
Sales Hub Starter
Content Hub Starter
Operations Hub Starter

Service Hub Professional (For Individuals & Small Teams) $90.00 $100.00 per month

US$90 Per Seat Per Month Billed Annually

US$100 Per Seat Per Month Billed Monthly

Comprehensive Help Desk Software to Scale Self-service and Automation

Features

Includes Features of Starter Customer Plan, Plus
Customer Success Workspace
Customer Feedback Surveys
Customer Portal
Help Desk
Knowledge Base

Note:* Cost Shown Does Not Include the Required, One-time Professional Onboarding for a fee of $1,500

Service Hub Professional (For Businesses & Enterprises) $90.00 $100.00 per month

US$90 Per Seat Per Month Billed Annually

US$100 Per Seat Per Month Billed Monthly

Features

Includes Features of Starter Plan, Plus
Customer Success Workspace
Customer Feedback Surveys
Customer Portal
Help Desk
Knowledge Base

Note: *Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500.

Service Hub Enterprise (For Businesses & Enterprises) $150.00 $150.00 per month

Starts at US$150 Per Seat Per Month

Features

Includes Features of Professional Plan, Plus
Skill-based Routing
Capacity Limits
Conditional SLAs
Custom Channels API
Interactive Voice Response

Note: *Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,500

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 15/05/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot Service Hub Pricing

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HubSpot Service Hub Reviews

User Rating

4.6/5 (Based on 2,622 Ratings)

Rating Distribution

Excellent
63.9%
Very Good
30.9%
Average
3.9%
Poor
1%
Terrible
0.4%

User Sentiments

User Friendly Interface, Extensive Integrations, Robust Knowledge Base, Workflow Automation

Limited Knowledge Base Customization, Inconsistent Notifications, Ticket Management Limitations, Customer Portal Limitations

Do You Use HubSpot Service Hub?

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Review Summary

Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution.