HubSpot Service Hub

About HubSpot Service Hub

HubSpot's Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company's operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.

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Pricing

Free Trial Not Available
Starts at $15.0. Offers Free-forever plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

75%
Momentum

69%
Popularity

68%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

HubSpot Service Hub Awards

# 9 Fastest Growing Software Help Desk Software
Q2 2023

# 20 Highly Rated Help Desk Software
Q1 2022

# 20 Fastest Growing Help Desk Software
Q1 2022

# 18 Highly Rated Help Desk Software
Q1 2021

HubSpot Service Hub Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

HubSpot Service Hub Pricing

Free Trial

Not available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription )

Pricing Plans

MONTHLY YEARLY

Free Free

Free for up to 5 users. No credit card required.

Start crafting better customer experiences — for free

Features

Contact management
Ticketing
Live chat
Team email
Tickets closed reports

Starter $15.00 $20.00 per user / month

Essential tools to put your customers first and deliver authentic service

Features

Includes features of Free plan, plus
Live chat
Meeting scheduling
Conversation routing
Payments (U.S. only)
Email and in-app chat support
Simple ticket automation

Professional $90.00 $100.00 per user / month

Comprehensive help desk software to scale self-service and automation

Features

Includes features of the Starter plan, plus
Customer portal
Playbooks
Customer feedback surveys
Service analytics

*Cost shown does not include the required, one-time Professional Onboarding for a fee of $1,500.

Enterprise $130.00 $130.00 per user / month

The most powerful help desk software for advanced control and flexibility

Features

Includes features of Professional plan, plus
Field-level permissions
Conversation intelligence
Custom objects
Single sign-on
Admin notifications management

*Cost shown does not include the required, one-time Enterprise Onboarding for a fee of $3,500.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 10/04/2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about HubSpot Service Hub Pricing.

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HubSpot Service Hub Reviews

User Rating

4.6/5 (Based on 1,909 Ratings)

Ratings Distribution

Excellent
61.9%
Very Good
32.9%
Average
3.7%
Poor
1%
Terrible
0.5%

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Review Summary

Users praise HubSpot Service Hub for its comprehensive features and user-friendly interface. They appreciate the ease of use, customization options, and integration with other HubSpot products. The software's ability to streamline customer service processes, automate tasks, and provide valuable insights is also highlighted. However, some users express concerns about the occasional glitches, limited reporting capabilities, and the need for a dedicated implementation team for complex setups. Overall, HubSpot Service Hub is a popular choice for businesses seeking an all-in-one customer service solution.