Home/Contact Center Operations Software/Aircall
Updated on: May 23, 2022

What is Aircall ?

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Aircall

Best call center software for you
(840 Ratings) Write Review

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

Aircall Awards

Aircall Technical details

Support 24/7 (Live rep) Business Hours Online Customer Type Freelancers Large Enterprises Medium Business Small Business
API Location / Phone Number New York, New York / +1 888-240-6923
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Category Contact Center Operations Software

Aircall Pricing

Pricing ModelFree Trial , Subscription , Quotation Based
Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
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Disclaimer: The pricing details were last updated on 18/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Aircall pricing.

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Aircall Reviews

OVERALL RATING
4.3
Based on 840 Rating(s)
Rating Distribution
  • 70.7 %
  • 18.5 %
  • 3.3 %
  • 2.3 %
  • 6.4 %
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Videos on Aircall

The Phone System for Modern Support Teams - Helpdesk Phone
The Phone System for Modern Support Teams - Helpdesk Phone
Salesforce and Aircall Integration
Aircall for Freshsales - Integration Demo

Aircall Screenshots

Activity Feed
Salesforce integration
Salesforce general settings
Activity Feed
Activity Feed
Salesforce integration
Salesforce general settings

Aircall FAQs

Yes, Aircall provides API.

Customers

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Aircall Integration

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Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com