Aircall

About Aircall

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies.

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Pricing

Free Trial Available
Starts at $30.00. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Aircall Awards

# 3 Fastest Growing Contact Center Operations Software
Q1 2020

# 8 Most Popular Contact Center Operations Software
Q1 2020

# 3 Most Searched Contact Center Operations Software
Q1 2020

Aircall Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essentials $30.00 $30.00 per user / month

$30 per user per month billed yearly

Features

Unlimited inbound calls (toll-free excluded)
50+ Integrations and API access
Collaboration features
IVR
Voicemail
Click-to-Dial
Phone support

Professional $50.00 $50.00 per user / month

$50 per user per month billed yearly

Features

Includes features of Essentials plan, plus
Salesforce integration
Advanced analytics and reporting
Live call monitoring
Call tagging & dispositioning
Advanced support features including queue call back
Advanced sales features including Power Dialer
Dedicated account manager

Custom Custom

Features

Includes features of Professional plan, plus
Custom analytics
Unlimited outbound calls *
Custom onboarding
Access to API developer support
Service-level agreement (SLA)

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 18/09/2019 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Aircall Pricing

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Aircall Reviews

User Rating

4.2/5 (Based on 1,555 Ratings)

Rating Distribution

Excellent
67%
Very Good
15.4%
Average
4.1%
Poor
2%
Terrible
11.5%

User Sentiments

User-Friendly Interface, Extensive Integrations, Reliable Call Recording, Mobile App Accessibility

Inconsistent Call Quality, Mobile App Bugs, Limited SMS/MMS Functionality, Inflexible Billing Policies

Do You Use Aircall?

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Review Summary

Aircall users appreciate its user-friendly interface, ease of use, and call quality. They also value its features such as call recording, call analytics, and integrations with other business tools. However, some users have reported occasional technical issues and a lack of advanced features. Overall, Aircall is a reliable and user-friendly cloud-based phone system that offers a wide range of features for businesses of all sizes.