CRMdesk

An entry level solution for small businesses

Features

• 5 Customer Service Representatives: $49
• 10 Customer Service Representatives: $75
• 25 Customer Service Representatives: $149
• Unlimited Customer Service Representatives: $249
• 24/7 customer support included
• Free lifetime upgrade
• Unlimited amount of customers
• Highly customizable: Ability to change Customer Desk appearance.
• Integration with your website: Application is specially designed and developed to allow fast and complete integration with existing customer's website.
• Multilingual user interface: English, Spanish, French, Swedish, Dutch, Portuguese,Traditional and Simplified Chinese and Japanese user interfaces. More languages will be available soon.
• Requests Submission: Customers are able to ask, review or update questions to the support staff.
• Automatic email notifications: The system automatically generates email notifications when issues are resolved or updated by the support staff.
• Frequently Asked Questions: Searchable Knowledge base of frequently asked questions helps to find answers to related problems or questions.
• Self registering: To submit requests customers need to register for the first time to create a separate password-protected account.
• Simplified: Seamless registration while submitting requests with e-mail and name only.
• Restricted: Customers are created and provided with login info by support staff only.
• Web-based: All the functionality is accessible through the Web.
• Staff Management: Ability to create, update and delete support staff records.
• Product/Area Management: Ability to create, update and delete your company's support site products/areas.
• Customer Questions Management: Ability to resolve or update customers' questions as well as searching through a questions database for a related answer.
• FAQ Knowledgebase Management: Customer support staff has an easy way to create and update the FAQ Knowledge base records or to search through FAQ database for a related answer.
• Automatic email notification: The system automatically notifies support staff when the new request has been sent or when the existing issue information was updated by the customer.
• Security: The site is secured by a unique user Id / password combination to prevent unauthorized access to the site.
• Easy Customization: All features may be customized through easy to navigate web-based forms.
• Newsletters wizard: Allows sending newsletters to customers.
• Assignment Rules: The system allows setting rules for automatic questions assignment to customer service representatives according to the product, company or domain.
• Role-based permission: Ability to manage user access rights for "Knowledge Base", "Questions", "Customers" and "Reports" tabs in Support Desk.
• Reports: Build-in reports to gather statistical informational with optional charts.
• Spell Checker: Checks spelling online in customer support replies.

A complete, turnkey solution for complex businesses

Features

• 5 Customer Service Representatives: $75
• 10 Customer Service Representatives: $99
• 25 Customer Service Representatives: $199
• Unlimited Customer Service Representatives: $299
• Includes features of Standard Edition plan, plus
• Discussion Forum: Customer's community where they can find solutions, advices, discussions and friends.
• Idea Exchange: Dedicated "ideas" forum for customers to post, vote, comment and see what is planned to deliver.
• SSL security option: Secure customer communication through the Customer Desk site using 128-bit encryption.
• FAQ access restriction: Access to certain FAQ topics may be restricted for each customer individually.
• E-mail Interface: Allows customers to submit requests via email. Attachments will be linked to the request.
• Custom Registration Integration: Ability to customize registration to allow possible integration with customer's own registration form.
• Mixed mode: Combines self registering with automatic registration/login from any third-party site/application.
• Discussion Forum Management: Maintain and participate in customer's community.
• Idea Exchange Management: Obtain and share customer's or own ideas, show what is planned to deliver.
• SSL security option: Secure support staff communication through the Support Desk site using 128-bit encryption.
• Mail Integration: Allows customers to submit help desk requests via email. Attachments will be linked to the request.
• Mail Rules: Ability to assign certain products/areas for different groups of questions coming through email interface.
• Custom Fields: Ability to create custom fields for the user registration and request forms.
• Escalation Rules: Ability to set rules for automatic escalation of customer request according to the time, status, product and other criteria.
• Response Templates: Ability to create typical response templates to streamline support staff answers.
• Third-party Software Integration: CRMdesk can be integrated with BUGtrack - bug tracking and project management software.
• Web-Query: Ability to create web-query to the CRMdesk database. Query result is available in the XML or HTML format.